Kia Mentor / Sephia Electrical System. Instruction — part 260

* SUSPENSION UNIFORM INSPECTION GUIDELINES *Article Text (p. 2)

1996 Kia Sephia

SHOCK ABSORBERS, STRUT CARTRIDGES AND STRUT ASSEMBLIES
SPINDLES
SPRINGS - COIL, LEAF AND TORSION BAR
STEEL POWER STEERING LINES
STEERING ARMS
STEERING DAMPERS
STEERING GEARS (EXCEPT RACK AND PINION)
STEERING GEARS - RACK AND PINION
STEERING KNUCKLES
STRIKE OUT BUMPERS
STRUT RODS
STRUT UPPER BEARING PLATE ASSEMBLIES
SWAY BAR LINKS
SWAY BARS
TIE ROD ENDS (INNER AND OUTER)
TRACK BARS
TRAILING ARMS
WHEEL BEARINGS, RACES AND SEALS

Wheel Alignment

WHEEL ALIGNMENT

Wheels and Tires

TIRES
VALVE STEMS
WHEEL ATTACHMENT HARDWARE
WHEELS (RIMS)

MOTORIST ASSURANCE PROGRAM (MAP)

OVERVIEW OF MOTORIST ASSURANCE PROGRAM (MAP)

Automotive industry professionals and interested readers:
The Motorist Assurance Program (MAP) is the consumer outreach effort
of the Automotive Maintenance and Repair Association, Inc. (AMRA).
Participation in the Motorist Assurance Program is drawn from auto
repair companies and independents, parts and equipment manufacturers
and suppliers, vehicle manufacturers and industry associations.
Our organization's mission is to strengthen the relationship
between the consumer and the auto repair industry. We encourage
motorists to take greater responsibility for their vehicles-through
proper, manufacturer-recommended, maintenance, and endorse
participating service and repair shops (including franchisees and
dealers) who adopt (1) the MAP Pledge of Assurance to their Customers

* SUSPENSION UNIFORM INSPECTION GUIDELINES *

and (2) the Motorist Assurance Program Standards of Service. All
participating service providers have agreed to subscribe to this
Pledge and to adhere to the promulgated Standards of Service
demonstrating to their customers that they are serious about customer
satisfaction.
These Standards of Service require an inspection of the
vehicle's (problem) system and that the results be communicated to the
customer according to industry standards. Since the industry did not
have such standards, the Motorist Assurance Program successfully
promulgated industry inspection communication standards in 1994-95 for
the following systems: Exhaust, Brakes, ABS, Steering and Suspension,
Engine Maintenance and Performance, HVAC, and Electrical Systems.
Further, revisions to all of these inspection communication
standards are re-published periodically. In addition to the above,
standards for Drive Train and Transmissions were promulgated and
published in 1998. Participating shops utilize these Uniform
Inspection & Communication Standards (UI&CS) as part of the inspection
process and for communicating their findings to their customers.
The Motorist Assurance Program continues to work
cooperatively and proactively with government agencies and consumer
groups toward solutions that both benefit the customer and are
mutually acceptable to both regulators and industry. We maintain the
belief that industry must retain control over how we conduct our
business, and we must be viewed as part of the solution and not part
of the problem. Meetings with state and other government officials
(and their representatives), concerned with auto repair and/or
consumer protection, are conducted. Feedback from these sessions is
brought back to the association governing body, and the program
adjusted as needed.
To assure recourse for auto repair customers if they are not
satisfied with a repair transaction, the Motorist Assurance Program
offers mediation and arbitration through the BBB and other similar
non-profit organizations. MAP conducted pilot programs in twelve
states before announcing the program nationally in October 1998.
During the pilots, participating repair shops demonstrated their
adherence to the Pledge and Standards and agreed to follow the UI&CS
in communicating the results of their inspection to their customers.
Complaints and "come-backs" dropped significantly.
To put some "teeth" in the program, an accreditation
requirement for shops was initiated. The requirements are stringent,
and a self-policing technique has been incorporated which includes the
"mystery shopping" of outlets. By year-end 1999, over 4,000 auto
repair facilities had been accredited by the Motorist Assurance
Program.
We welcome you to join us as we continue our outreach. With
your support, both the automotive repair industry and your customers

* SUSPENSION UNIFORM INSPECTION GUIDELINES *

will reap the benefits. Please visit MAP at our Internet site www.
motorist.org or contact us at:

1444 I Street, NW - Suite 700
Washington, DC 20005
Phone (202) 712-9042 - Fax (202) 216-9646
E-mail map@bostromdc.org

OVERVIEW OF SERVICE REQUIREMENTS & SUGGESTIONS

It is MAP policy that all exhaust, brake, steering,
suspension, wheel alignment, drive-line, engine performance and
maintenance, and heating, ventilation and air conditioning, and
electrical services be offered and performed under the standards and
procedures specified in these sections.
Before any service is performed on a vehicle, an inspection
of the appropriate system must be performed. The results of this
inspection must be explained to the customer and documented on an
inspection form. The condition of the vehicle and its components will
indicate what services/part replacements may be "Required" or
"Suggested." In addition, suggestions may be made to satisfy the
requests expressed by the customer.
When a component is suggested or required to be repaired or
replaced, the decision to repair or replace must be made in the
customer's best interest, and at his or her choice given the options
available.
This section lists the various parts and the conditions that
indicate a required or suggested service or part replacement.
Although this list is extensive, it is not fully inclusive. In
addition to this list, a technician may make a suggestion. However,
any suggestions must be based on substantial and informed experience,
or the vehicle manufacturer's recommended service interval and must be
documented.
Some conditions indicate that service or part replacement is
required because the part in question is no longer providing the
function for which it is intended, does not meet a vehicle
manufacturer's design specification or is missing.

* Example: An exhaust pipe has corroded severely and has a
hole in it through which exhaust gases are leaking.
Replacement of the exhaust pipe in this case is required due
to functional failure.
* Example: A brake rotor has been worn to the point where it
measures less than the vehicle manufacturer's discard
specifications. Replacement of the rotor is required because
it does not meet design specifications.

* SUSPENSION UNIFORM INSPECTION GUIDELINES *Article Text (p. 5)

Some conditions indicate that a service or part replacement
is suggested because the part is close to the end of its useful life
or addresses a customer's need, convenience or request. If a
customer's vehicle has one of these conditions, the procedure may be
only to suggest service.

* Example: An exhaust pipe is rusted, corroded or weak, but no
leaks are present. In this case, the exhaust pipe has not
failed. However, there is evidence that the pipe may need
replacement in the near future. Replacement of the pipe may
be suggested for the customer's convenience in avoiding a
future problem.
* Example: The customer desires improved ride and/or handling,
but the vehicle's shocks or struts have not failed. In this
case, replacement may be suggested to satisfy the customer's
wishes. In this case, replacement of the shocks or struts
may not be sold as a requirement.

A customer, of course, has the choice of whether or not a
shop will service his or her vehicle. He or she may decide not to
follow some of your suggestions. When a repair is required, a MAP shop
must refuse partial service on that system if, in the judgment of the
service provider, proceeding with the work could create or continue an
unsafe condition.
When presenting suggested repairs to the customer, you must
present the facts, allowing the customer to draw their own conclusions
and make an informed decision about how to proceed.
The following reasons may be used for required and suggested
services. These codes are shown in the "Code" column of the MAP
Uniform Inspection & Communications Standards that follow:

Reasons to Require Repair or Replacement

A - Part no longer performs intended purpose
B - Part does not meet a design specification (regardless of
performance)
C - Part is missing

NOTE: When a repair is required, the shop must refuse partial
service to the system in question, if the repair creates or
continues an unsafe condition.

Reasons to Suggest Repair or Replacement

1 - Part is close to the end of its useful life (just above