RAM C/V (2013 year). Instruction — part 10

• For certain operations, compound commands can be

used. For example, instead of saying “Setup” and then
“Pair a Device”, the following compound command
can be said: “Pair a Bluetooth® Device”.

• For each feature explanation in this section, only the

compound form of the voice command is given. You
can also break the commands into parts and say each
part of the command when you are asked for it. For
example, you can use the compound form voice com-
mand “Phonebook New Entry”, or you can break the
compound form command into two voice commands:
“Phonebook” and “New Entry”. Please remember, the
Uconnect® Phone works best when you talk in a
normal conversational tone, as if speaking to someone
sitting a few feet/meters away from you.

Voice Command Tree

Refer to “Voice Tree” in this section.

Help Command

If you need assistance at any prompt, or if you want to
know your options at any prompt, say “Help” following
the beep. The Uconnect® Phone will play some of the
options at any prompt if you ask for help.

To activate the Uconnect® Phone, simply press the

button and follow the audible prompts for directions.

Uconnect® Phone sessions begin with a press of the

button on the radio control head.

Cancel Command

At any prompt, after the beep, you can say “Cancel” and
you will be returned to the main menu. However, in a
few instances the system will take you back to the
previous menu.

Pair (Link) Uconnect® Phone To A Mobile Phone

To begin using your Uconnect® Phone, you must pair
your compatible Bluetooth® enabled mobile phone.

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To complete the pairing process, you will need to refer-
ence your mobile phone Owner’s Instruction. The
Uconnect® website may also provide detailed instruc-
tions for pairing.

The following are general phone to Uconnect® Phone
pairing instructions:

• Press the

button to begin.

• After the “Ready” prompt and the following beep, say

“Device Pairing”.

• When prompted, after the beep, say “Pair a Device”

and follow the audible prompts.

• You will be asked to say a four-digit Personal Identi-

fication Number (PIN), which you will later need to
enter into your mobile phone. You can enter any
four-digit PIN. You will not need to remember this PIN
after the initial pairing process.

• For identification purposes, you will be prompted to

give the Uconnect® Phone a name for your mobile
phone. Each mobile phone that is paired should be
given a unique phone name.

• You will then be asked to give your mobile phone a

priority level between one and seven, with one being
the highest priority. You can pair up to seven mobile
phones to your Uconnect® Phone. However, at any
given time, only one mobile phone can be in use,
connected to your Uconnect® System. The priority
allows the Uconnect® Phone to know which mobile
phone to use if multiple mobile phones are in the
vehicle at the same time. For example, if priority three
and priority five phones are present in the vehicle, the
Uconnect® Phone will use the priority three mobile
phone when you make a call. You can select to use a
lower priority mobile phone at any time (refer to
“Advanced Phone Connectivity” in this section).

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Dial By Saying A Number
• Press the

button to begin.

• After the “Ready” prompt and the following beep, say

“Dial”.

• The system will prompt you to say the number you

want to call.

• For example, you can say “151-1234 -5555”.
• The Uconnect® Phone will confirm the phone number

and then dial. The number will appear in the display
of certain radios.

Call By Saying A Name

• Press the

button to begin.

• After the “Ready” prompt and the following beep, say

“Call”.

• The system will prompt you to say the name of the

person you want to call.

• After the “Ready” prompt and the following beep, say

the name of the person you want to call. For example,
you can say “John Doe”, where John Doe is a previ-
ously stored name entry in the Uconnect® phonebook
or downloaded phonebook. To learn how to store a
name in the phonebook, refer to “Add Names to Your
Uconnect® Phonebook”.

• The Uconnect® system will confirm the name and then

dial the corresponding phone number, which may
appear in the display of certain radios.

Add Names To Your Uconnect® Phonebook

NOTE:

Adding names to the Uconnect® Phonebook is

recommended when the vehicle is not in motion.

• Press the

button to begin.

• After the “Ready” prompt and the following beep, say

“Phonebook New Entry”.

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• When prompted, say the name of the new entry. Use of

long names helps the Voice Command and it is recom-
mended. For example, say “Robert Smith” or “Robert”
instead of “Bob”.

• When prompted, enter the number designation (e.g.,

“Home”, “Work”, “Mobile”, or “Other”). This will
allow you to store multiple numbers for each phone-
book entry, if desired.

• When prompted, recite the phone number for the

phonebook entry that you are adding.

After you are finished adding an entry into the phone-
book, you will be given the opportunity to add more
phone numbers to the current entry or to return to the
main menu.

The Uconnect® Phone will allow you to enter up to 32
names in the phonebook with each name having up to
four associated phone numbers and designations. Each
language has a separate 32-name phonebook accessible

only in that language. In addition, if equipped and
supported by your phone, Uconnect® Phone automati-
cally downloads your mobile phone’s phonebook.

Phonebook Download – Automatic Phonebook
Transfer From Mobile Phone
If equipped and specifically supported by your phone,
Uconnect® Phone automatically downloads names (text
names) and number entries from your mobile phone’s
phonebook. Specific Bluetooth® Phones with Phone
Book Access Profile may support this feature. See
Uconnect® website for supported phones.
• To call a name from the Uconnect® Phonebook or

downloaded Phonebook, follow the procedure in “Call
by Saying a Name” section.

• Automatic download and update, if supported, begins

as soon as the Bluetooth® wireless phone connection is
made to the Uconnect® Phone, for example, after you
start the vehicle.

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• A maximum of 1000 entries per phone will be down-

loaded and updated every time a phone is connected
to the Uconnect® Phone.

• Depending on the maximum number of entries down-

loaded, there may be a short delay before the latest
downloaded names can be used. Until then, if avail-
able, the previously downloaded phonebook is avail-
able for use.

• Only the phonebook of the currently connected mobile

phone is accessible.

• Either the mobile phone’s phonebook or the mobile

phone’s SIM card phonebook is downloaded.

• This downloaded phonebook cannot be edited or

deleted on the Uconnect® Phone. These can only be
edited on the mobile phone. The changes are trans-
ferred and updated to Uconnect® Phone on the next
phone connection.

Edit Uconnect® Phonebook Entries

NOTE:

Editing phonebook entries is recommended

when the vehicle is not in motion. Automatic down-
loaded phonebook entries cannot be deleted or edited.

• Press the

button to begin.

• After the “Ready” prompt and the following beep, say

“Phonebook Edit”.

• You will then be asked for the name of the phonebook

entry that you wish to edit.

• Next, choose the number designation (home, work,

mobile, or other) that you wish to edit.

• When prompted, recite the new phone number for the

phonebook entry that you are editing.

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After you are finished editing an entry in the phonebook,
you will be given the opportunity to edit another entry in
the phonebook, call the number you just edited, or return
to the main menu.

“Phonebook Edit” can be used to add another phone
number to a name entry that already exists in the
phonebook. For example, the entry John Doe may have a
mobile and a home number, but you can add “John
Doe’s” work number later using the “Phonebook Edit”
feature.

Delete Uconnect® Phonebook Entry

NOTE:

Editing phonebook entries is recommended

when the vehicle is not in motion.

• Press the

button to begin.

• After the “Ready” prompt and the following beep, say

“Phonebook Delete”.

• After you enter the Phonebook Delete menu, you will

then be asked for the name of the entry that you wish
to delete. You can either say the name of a phonebook
entry that you wish to delete or you can say “List
Names” to hear a list of the entries in the phonebook
from which you choose. To select one of the entries
from the list, press the

button while the

Uconnect® Phone is playing the desired entry and say
“Delete”.

• After you enter the name, the Uconnect® Phone will

ask you which designation you wish to delete: home,
work, mobile, other, or all. Say the designation you
wish to delete.

• Note that only the phonebook entry in the current

language is deleted.

• Automatic downloaded phonebook entries cannot be

deleted or edited.

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Delete/Erase “All” Uconnect® Phonebook Entries

• Press the

button to begin.

• After the “Ready” prompt and the following beep, say

“Phonebook Erase All”.

• The Uconnect® Phone will ask you to verify that you

wish to delete all the entries from the phonebook.

• After confirmation, the phonebook entries will be

deleted.

• Note that only the phonebook in the current language

is deleted.

• Automatic downloaded phonebook entries cannot be

deleted or edited.

List All Names In The Uconnect® Phonebook

• Press the

button to begin.

• After the “Ready” prompt and the following beep, say

“Phonebook List Names”.

• The Uconnect® Phone will play the names of all the

phonebook entries, including the downloaded phone-
book entries, if available.

• To call one of the names in the list, press the

but-

ton during the playing of the desired name, and say
“Call”.

NOTE:

The user can also exercise “Edit” or “Delete”

operations at this point.

• The Uconnect® Phone will then prompt you as to the

number designation you wish to call.

• The selected number will be dialed.

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Phone Call Features

The following features can be accessed through the
Uconnect® Phone if the feature(s) are available on your
mobile service plan. For example, if your mobile service
plan provides three-way calling, this feature can be
accessed through the Uconnect® Phone. Check with your
mobile service provider for the features that you have.

Answer Or Reject An Incoming Call — No Call
Currently In Progress

When you receive a call on your mobile phone, the
Uconnect® Phone will interrupt the vehicle audio sys-
tem, if on, and will ask if you would like to answer the
call. Press the

button to accept the call. To reject the

call, press and hold the

button until you hear a single

beep, indicating that the incoming call was rejected.

Answer Or Reject An Incoming Call — Call
Currently In Progress

If a call is currently in progress and you have another
incoming call, you will hear the same network tones for
call waiting that you normally hear when using your
mobile phone. Press the

button to place the current

call on hold and answer the incoming call.

NOTE:

The Uconnect® Phone compatible phones in the

market today do not support rejecting an incoming call
when another call is in progress. Therefore, the user can
only answer an incoming call or ignore it.

Making A Second Call While Current Call Is In
Progress

To make a second call while you are currently on a call,
press the

button and say “Dial” or “Call” followed

by the phone number or phonebook entry you wish to
call. The first call will be on hold while the second call is

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155

in progress. To go back to the first call, refer to “Toggling
Between Calls” in this section. To combine two calls, refer
to “Conference Call” in this section.

Place/Retrieve A Call From Hold

To put a call on hold, press the

button until you hear

a single beep. This indicates that the call is on hold. To
bring the call back from hold, press and hold the

but-

ton until you hear a single beep.

Toggling Between Calls

If two calls are in progress (one active and one on hold),
press the

button until you hear a single beep, indicat-

ing that the active and hold status of the two calls have
switched. Only one call can be placed on hold at a time.

Conference Call

When two calls are in progress (one active and one on
hold), press and hold the

button until you hear a

double beep indicating that the two calls have been
joined into one conference call.

Three-Way Calling

To initiate three-way calling, press the

button while

a call is in progress, and make a second phone call, as
described under “Making a Second Call While Current
Call is in Progress”. After the second call has established,
press and hold the

button until you hear a double

beep, indicating that the two calls have been joined into
one conference call.

Call Termination

To end a call in progress, momentarily press the

but-

ton. Only the active call(s) will be terminated and if there
is a call on hold, it will become the new active call. If the

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active call is terminated by the phone far end, a call on
hold may not become active automatically. This is cell
phone-dependent. To bring the call back from hold, press
and hold the

button until you hear a single beep.

Redial

• Press the

button to begin.

• After the “Ready” prompt and the following beep, say

“Redial”.

• The Uconnect® Phone will call the last number that

was dialed from your mobile phone.

NOTE:

This may not be the last number dialed from the

Uconnect® Phone.

Call Continuation

Call continuation is the progression of a phone call on the
Uconnect® Phone after the vehicle ignition has been
switched to OFF. Call continuation functionality avail-
able on the vehicle can be any one of three types:

• After the ignition is switched to OFF, a call can

continue on the Uconnect® Phone either until the call
ends, or until the vehicle battery condition dictates
cessation of the call on the Uconnect® Phone and
transfer of the call to the mobile phone.

• After the ignition is cycled to OFF, a call can continue

on the Uconnect® Phone for a certain duration, after
which the call is automatically transferred from the
Uconnect® Phone to the mobile phone.

• An active call is automatically transferred to the mo-

bile phone after the ignition is cycled to OFF.

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Uconnect® Phone Features

Language Selection

To change the language that the Uconnect® Phone is
using:

• Press the

button to begin.

• After the “Ready” prompt and the following beep, say

the name of the language you wish to switch to
English, Espanol, or Francais.

• Continue to follow the system prompts to complete the

language selection.

After selecting one of the languages, all prompts and
voice commands will be in that language.

NOTE:

After every Uconnect® Phone language change

operation, only the language-specific 32-name phone-
book is usable. The paired phone name is not language-
specific and is usable across all languages.

Emergency Assistance

If you are in an emergency and the mobile phone is
reachable:

• Pick up the phone and instructionly dial the emergency

number for your area.

If the phone is not reachable and the Uconnect® Phone is
operational, you may reach the emergency number as
follows:

• Press the

button to begin.

• After the “Ready” prompt and the following beep, say

“Emergency” and the Uconnect® Phone will instruct
the paired mobile phone to call the emergency number.
This feature is supported in the U.S., Canada, and
Mexico.

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NOTE:

• The emergency number dialed is based on the country

where the vehicle is purchased (911 for the U.S. and
Canada and 060 for Mexico). The number dialed may
not be applicable with the available mobile service and
area.

• If supported, this number may be programmable on

some systems. To do this, press the

button and say

“Setup”, followed by “Emergency”.

• The Uconnect® Phone does slightly lower your

chances of successfully making a phone call as to that
for the mobile phone directly.

WARNING!

To use you Uconnect® Phone System in an emer-
gency, your mobile phone must be:

• turned on,

• paired to the Uconnect® System,

• and have network coverage.

Roadside Assistance / Towing Assistance

If you need roadside assistance:

• Press the

button to begin.

• After the “Ready” prompt and the following beep, say

“Towing Assistance”.

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159

NOTE:

You should program the desired Towing Assis-

tance phone number using the Voice Command system.
To do this, press the button and say “Setup”, followed by
“Towing Assistance”. When prompted say 1-800-528-
2069 for the U.S., say 1-800-363-4869 for Canada, say
55-14- 3454 for Mexico City and 1-800-712-3040 for out-
side Mexico City in Mexico.

Paging

To learn how to page, refer to “Working with Automated
Systems”. Paging works properly except for pagers of
certain companies, which time out a little too soon to
work properly with the Uconnect® Phone.

Voice Mail Calling

To learn how to access your voice mail, refer to “Working
with Automated Systems”.

Working With Automated Systems

This method is used in instances where one generally has
to press numbers on the mobile phone keypad while
navigating through an automated telephone system.

You can use your Uconnect® Phone to access a voice mail
system or an automated service, such as a paging service
or automated customer service line. Some services re-
quire immediate response selection. In some instances,
that may be too quick for use of the Uconnect® Phone.

When calling a number with your Uconnect® Phone that
normally requires you to enter in a touch-tone sequence
on your mobile phone keypad, you can press the

button and say the sequence you wish to enter,

followed by the word “Send”. For example, if required to
enter your PIN followed with a pound, (3 7 4 6 #), you
can press the

button and say, “3 7 4 6 # Send”.

Saying a number, or sequence of numbers, followed by

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“Send”, is also to be used for navigating through an
automated customer service center menu structure, and
to leave a number on a pager.

You can also send stored Uconnect® phonebook entries
as tones for fast and easy access to voice mail and pager
entries. To use this feature, dial the number you wish to
call and then press the

button and say, “Send.” The

system will prompt you to enter the name or number and
say the name of the phonebook entry you wish to send.
The Uconnect® Phone will then send the corresponding
phone number associated with the phonebook entry, as
tones over the phone.

NOTE:

• You may not hear all of the tones due to mobile phone

network configurations. This is normal.

• Some paging and voice mail systems have system time

out settings that are too short and may not allow the
use of this feature.

Barge In — Overriding Prompts

The “Voice Command” button can be used when you
wish to skip part of a prompt and issue your voice
command immediately. For example, if a prompt is
asking “Would you like to pair a phone, clear a...,” you
could press the

button and say, “Pair a Phone” to

select that option without having to listen to the rest of
the voice prompt.

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Turning Confirmation Prompts ON/OFF

Turning confirmation prompts off will stop the system
from confirming your choices (e.g., the Uconnect® Phone
will not repeat a phone number before you dial it).

• Press the

button to begin.

• After the “Ready” prompt and the following beep, say

one of the following:

– “Setup Confirmation Prompts On”

– “Setup Confirmation Prompts Off”

Phone And Network Status Indicators

If available on the radio and/or on a premium display
such as the instrument panel cluster, and supported by
your mobile phone, the Uconnect® Phone will provide
notification to inform you of your phone and network
status when you are attempting to make a phone call

using Uconnect® Phone. The status is given for network
signal strength, phone battery strength, etc.

Dialing Using The Mobile Phone Keypad

You can dial a phone number with your mobile phone
keypad and still use the Uconnect® Phone (while dialing
via the mobile phone keypad, the user must exercise
caution and take precautionary safety measures). By
dialing a number with your paired Bluetooth® mobile
phone, the audio will be played through your vehicle’s
audio system. The Uconnect® Phone will work the same
as if you dial the number using Voice Command.

NOTE:

Certain brands of mobile phones do not send the

dial ring to the Uconnect® Phone to play it on the vehicle
audio system, so you will not hear it. Under this situa-
tion, after successfully dialing a number the user may feel
that the call did not go through even though the call is in
progress. Once your call is answered, you will hear the
audio.

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Mute/Un-Mute (Mute ON/OFF)

When you mute the Uconnect® Phone, you will still be
able to hear the conversation coming from the other
party, but the other party will not be able to hear you. In
order to mute the Uconnect® Phone:

• Press the

button.

• Following the beep, say “Mute”.

In order to un-mute the Uconnect® Phone:

• Press the

button.

• Following the beep, say “Mute off”.

Advanced Phone Connectivity

Transfer Call To And From Mobile Phone

The Uconnect® Phone allows ongoing calls to be trans-
ferred from your mobile phone to the Uconnect® Phone
without terminating the call. To transfer an ongoing call

from your Uconnect® Phone paired mobile phone to the
Uconnect® Phone or vice versa, press the

button

and say “Transfer Call”.

Connect Or Disconnect Link Between The
Uconnect® Phone And Mobile Phone

Your mobile phone can be paired with many different
electronic devices, but can only be actively “connected”
with one electronic device at a time.

If you would like to connect or disconnect the Bluetooth®
connection between your mobile phone and the
Uconnect® Phone System, follow the instructions de-
scribed in your mobile phone User’s Instruction.

List Paired Mobile Phone Names

• Press the

button to begin.

• After the “Ready” prompt and the following beep, say

“Setup Phone Pairing”.

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