Volvo XC40 (2019 year). Manual — part 1
YOUR VOLVO
* Option/accessory.
30
Sensus - connection and
entertainment
Sensus makes it possible to surf the Internet,
use apps, and turn your vehicle into a Wi-Fi hot-
spot.
This is Sensus
Sensus provides an intelligent interface and
Internet connection to the digital world. An intui-
tive navigation structure offers access to relevant
assistance, information and entertainment when
it is needed, without distracting the driver.
Sensus includes all of the solutions in the vehicle
related to entertainment, Internet connection and
navigation
*, and serves as the user interface
between the driver and the vehicle. Sensus is
what makes communication between you, the
vehicle and the world around you possible.
Information when it's needed, where it's
needed
The vehicle's displays present the right informa-
tion at the right time. Information is presented in
different displays depending on how it should be
prioritized by the driver.
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31
Different types of information are shown in different displays depending on how the information should be prioritized.
Instrument panel
Instrument panel
5
.
The instrument panel displays information
such as speed, incoming phone calls or the track
currently playing. It is controlled using the steer-
ing wheel keypads.
Center display
5
The illustration is generic - details may vary according to vehicle model.
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* Option/accessory.
32
Many of the vehicle's main functions are con-
trolled from the center display, a touchscreen that
reacts to taps and other gestures. This minimizes
the number of physical buttons and controls nee-
ded in the vehicle. The screen can also be oper-
ated while wearing gloves.
The center display is used to control e.g. the cli-
mate and entertainment systems and to adjust
the power seats
*. The information presented in
the center display can be handled by the driver
or, in some situations, by a passenger.
Voice control system
The voice control system ena-
bles the driver to control certain
vehicle functions without taking
their hands off the wheel. The
system can understand natural
speech. Use voice commands
to e.g. play a song, make a
phone call, increase the temperature in the pas-
senger compartment or have a text message
read aloud.
Related information
•
•
Center display overview (p. 101)
•
•
•
Sharing Internet from the vehicle via Wi-Fi
hotspot (tethering) (p. 475)
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33
Software Updates
So that you as a Volvo customer shall have the
best possible experience from your car, Volvo is
continuously developing the systems in the cars
and the services that you are offered.
You can update the software in your Volvo to the
latest version when your car is serviced at an
authorized Volvo dealer. The latest software
update gives you access to new functions and
improvements, as well as previous improvements
included with previous software updates.
For more information about released updates and
answers to frequently asked questions, please go
to support.volvocars.com.
Functionality after updating may vary depend-
ing on market, model, model year and options.
Related information
•
Sensus - connection and entertainment
(p. 30)
•
Handling system updates via Download Cen-
ter (p. 541)
Data recording
As part of Volvo's commitment to safety and
quality, certain information is recorded regarding
vehicle operation, functionality and incidents.
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR is
to record, in certain crash or near crash-like sit-
uations, such as an airbag deployment or hitting
a road obstacle, data that will assist in under-
standing how a vehicle's systems performed. The
EDR is designed to record data related to vehicle
dynamics and safety systems for a short period of
time, typically 30 seconds or less. The EDR in
this vehicle is designed to record such data as:
•
How various systems in your vehicle were
operating;
•
Whether or not the driver and passenger
safety belts were buckled/fastened;
•
How far (if at all) the driver was depressing
the accelerator and/or brake pedal; and,
•
How fast the vehicle was traveling.
These data can help provide a better understand-
ing of the circumstances in which crashes and
injuries occur.
EDR data is only recorded by the vehicle if a
more serious collision situation occurs. No data is
recorded by the EDR under normal driving condi-
tions and the EDR never registers who is driving
the vehicle or the location of a crash or a near
crash-like situation. However, other parties, such
as law enforcement, could combine the EDR data
with the type of personally identifying data rou-
tinely acquired during a crash investigation. To
read data recorded by an EDR, special equipment
is required, and access to the vehicle or the EDR
is needed.
Furthermore, your vehicle is equipped with a
number of computers whose task is to continu-
ously control and monitor the vehicle's operation.
They can also register some of this information
during normal driving conditions, most importantly
if they detect a fault relating to the vehicle's
operation and functionality or upon activation of
the vehicle's active safety systems (e.g. City
Safety and the auto-brake function). Some of the
registered information is required by technicians
when carrying out service and maintenance to
enable them to diagnose and rectify any faults
that have occurred in the vehicle and to enable
Volvo to fulfill legal and other regulatory require-
ments. Information thus registered in the vehicle
is registered in the vehicle's computers until the
vehicle is serviced or repaired. In addition to the
above, the registered information may - on an
aggregated basis - be used for research and
product development purposes in order to contin-
uously improve the safety and quality of Volvo
vehicles.
For additional information, please contact Volvo.
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Related information
•
•
Volvo Structural Parts Statement (p. 38)
Terms & Conditions for Services
Volvo offers services to help make driving your
Volvo as safe and comfortable as possible.
These services comprise everything from assis-
tance in emergencies to navigation and various
maintenance services.
Before using the services, it is important to read
the Terms and Conditions for the services at
support.volvocars.com.
Related information
•
Customer Privacy Policy (p. 34)
Customer Privacy Policy
Volvo respects and safeguards the personal pri-
vacy of everyone who visits our websites.
This policy refers to the handling of customer
data and personal information. The purpose is to
give current, past and potential customers a gen-
eral understanding of:
•
The circumstances in which we collect and
process your personal data.
•
The types of personal data we collect.
•
Why we collect your personal data.
•
How we process your personal data.
The policy can be read in its entirety at
support.volvocars.com.
Related information
•
Terms of use and data sharing (p. 477)
•
Terms & Conditions for Services (p. 34)
•
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35
Important information on
accessories and extra equipment
Incorrectly connected or installed accessories or
extra equipment may have an adverse effect on
the vehicle's electronics.
We strongly recommend that Volvo owners use
only genuine, Volvo-approved accessories, and
that accessory installations be performed only by
a trained and qualified Volvo service technician.
Certain accessories only work when the associ-
ated software is installed in the vehicle's com-
puter system.
The equipment described in the Owner's Manual
is not available in all vehicles. Vehicles may be
equipped differently depending on market
requirements and national or local laws and regu-
lations.
Optional or accessory equipment may not be
available in all countries or markets. Please note
that some vehicles may be equipped differently,
depending on special legal requirements. For
more information on which equipment is standard
and which is an option or accessory, please con-
tact your Volvo retailer.
Do not export your Volvo to another country
before investigating that country's applicable
safety and exhaust emission requirements. In
some cases it may be difficult or impossible
to comply with these requirements. Modifica-
tions to the emission control system(s) may
render your Volvo not certifiable for legal
operation in the U.S., Canada and other coun-
tries.
WARNING
CALIFORNIA proposition 65
Engine exhaust, some of its constituents, and
certain vehicle components contain or emit
chemicals known to the state of California to
cause cancer, and birth defects or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain or emit chemicals
known to the State of California to cause can-
cer, and birth defects or other reproductive
harm.
WARNING
Certain of the vehicle's components, such as
airbag modules, seat belt tensioners, adjusta-
ble steering wheel columns and button cell
batteries, may contain perchlorate materials.
Special handling may apply for service or vehi-
cle end of life disposal.
See www.dtsc.ca.gov/hazardouswaste/
WARNING
The driver is always responsible for operating
the vehicle in a safe manner and for comply-
ing with current statutes and regulations.
It is also essential to maintain and service the
vehicle according to Volvo's recommendations
as stated in the owner's information and the
service and warranty booklet.
If the on-board information differs from the
printed owner's manual, the printed informa-
tion always takes precedence.
Related information
•
Accessory installation (p. 36)
•
Connecting equipment to the vehicle's data
link connector (p. 36)
•
YOUR VOLVO
36
Accessory installation
We strongly recommend that Volvo owners use
only genuine, Volvo-approved accessories, and
that accessory installations be performed only by
a trained and qualified Volvo service technician.
Certain accessories only work when the associ-
ated software is installed in the vehicle's com-
puter system.
•
Genuine Volvo accessories are tested to
ensure compatibility with the performance,
safety, and emission systems in your vehicle.
Additionally, a trained and qualified Volvo
service technician knows where accessories
may and may not be safely installed in your
Volvo. In all cases, please consult a trained
and qualified Volvo service technician before
installing any accessory in or on your vehicle.
•
Accessories that have not been approved by
Volvo may or may not be specifically tested
for compatibility with your vehicle.
•
Any of your vehicle's performance and safety
systems could be adversely affected if you
install accessories that Volvo has not tested,
or if you allow accessories to be installed by
someone unfamiliar with your vehicle.
•
Damage caused by unapproved or improperly
installed accessories may not be covered by
your new vehicle warranty. See your Warranty
and Service Records Information booklet for
more warranty information. Volvo assumes no
responsibility for death, injury, or expenses
that may result from the installation of non-
genuine accessories.
Related information
•
Important information on accessories and
extra equipment (p. 35)
Connecting equipment to the
vehicle's data link connector
Incorrectly connected or installed software or
diagnostic tools may have an adverse effect on
the vehicle's electronics.
We strongly recommend that Volvo owners use
only genuine, Volvo-approved accessories, and
that accessory installations be performed only by
a trained and qualified Volvo service technician.
Certain accessories only work when the associ-
ated software is installed in the vehicle's com-
puter system.
On-board Diagnostic (OBDII) socket under the dash-
board on the driver's side.
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37
Volvo Cars takes no responsibility for the con-
sequences of connecting non-authorized
equipment to the On-board Diagnostic
(OBDII) socket. This socket should only be
used by a trained and qualified Volvo service
technician.
Type approval
USA
FCC ID: 2AGKKACUII-06
This device complies with part 15 of the FCC
rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interfer-
ence, and
(2) this device must accept any interference
received, including interference that may cause
undesired operation.
WARNING
Changes or modifications not expressively
approved by the party responsible for compli-
ance could void the user's authority to oper-
ate the equipment.
Canada
IC: 20839-ACUII06
This device complies with Industry Canada
license-exempt RSS standards. Operation is sub-
ject to the following two conditions:
(1) this device may not cause interference, and
(2) This device must accept any interference
received, including interference that may cause
undesired operation.
Related information
•
Important information on accessories and
extra equipment (p. 35)
Technician certification
In addition to Volvo factory training, Volvo sup-
ports certification by the National Institute for
Automotive Service Excellence (A.S.E.).
Certified technicians have demonstrated a high
degree of competence in specific areas. Besides
passing exams, each technician must also have
worked in the field for two or more years before a
certificate is issued. These professional techni-
cians are best able to analyze vehicle problems
and perform the necessary maintenance proce-
dures to keep your Volvo at peak operating con-
dition.
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Viewing the Vehicle Identification
Number (VIN)
When contacting a Volvo retailer, about e.g. your
Volvo On Call subscription, your Vehicle Identifi-
cation Number (VIN
6
) may be needed.
1. Tap
Settings
in the Top view in the center
display.
2. Proceed to
System
System Information
Vehicle Identification Number
.
> The vehicle identification number will be
displayed.
Volvo Structural Parts Statement
Volvo is one of the leading companies for car
safety.
Volvo engineers and manufactures vehicles
designed to help protect vehicle occupants in the
event of a collision.
Volvos are designed to absorb the impact of a
collision. This energy absorption system including,
but not limited to, structural components such as
bumper reinforcement bars, bumper energy
absorbers, frames, rails, fender aprons, A-pillars,
B-pillars and body panels must work together to
maintain cabin integrity and protect the vehicle
occupants.
The supplemental restraint system including but
not limited to air bags, side curtain air bags, and
deployment sensors work together with the
above components to provide proper timing for
air bag deployment.
Due to the above, Volvo Car USA does not sup-
port the use of aftermarket, alternative or any-
thing other than original Volvo parts for collision
repair.
Volvo Car USA also recommends using Volvo-
approved replacement glass. The use of after-
market glass, particularly a windshield, can have
an adverse effect on collision avoidance and
advanced lighting systems.
In addition Volvo does not support the use or re-
use of structural components from an existing
vehicle that has been previously damaged.
Although these parts may appear equivalent, it is
difficult to tell if the parts have been previously
replaced with non-OE parts or if the part has
been damaged as a result of a prior collision. The
quality of these used parts may also have been
affected due to environmental exposure.
Related information
•
6
Vehicle Identification Number
YOUR VOLVO
39
Driver distraction
A driver has a responsibility to do everything
possible to ensure his or her own safety and the
safety of passengers in the vehicle and others
sharing the roadway. Part of this responsibility is
avoiding distractions, including performing activi-
ties that are not directly related to controlling the
vehicle in the driving environment.
Your new Volvo is, or can be, equipped with fea-
ture-rich entertainment and communication sys-
tems. These include hands-free cellular tele-
phones, navigation systems, and multipurpose
audio systems. You may also own other portable
electronic devices for your own convenience.
When used properly and safely, they enrich the
driving experience. Improperly used, any of these
could cause a distraction.
For all of these systems, we want to provide the
following warning that reflects the strong Volvo
concern for your safety. Never use these devices
or any feature of your vehicle in a way that dis-
tracts you from the task of driving safely. Distrac-
tion can lead to a serious accident. In addition to
this general warning, we offer the following guid-
ance regarding specific new features that may be
found in your vehicle:
WARNING
•
Never use a hand-held cellular telephone
while driving. Some jurisdictions prohibit
cellular telephone use by a driver while
the vehicle is moving.
•
If your vehicle is equipped with a naviga-
tion system, set and make changes to
your travel itinerary only with the vehicle
parked.
•
Never program your audio system while
the vehicle is moving. Program radio pre-
sets with the vehicle parked, and use your
programmed presets to make radio use
quicker and simpler.
•
Never use portable computers or per-
sonal digital assistants while the vehicle
is moving.
Related information
•
SAFETY
42
Safety
The vehicle is equipped with a number of safety
systems that work together to help protect the
vehicle's driver and passengers in the event of
an accident.
The vehicle is equipped with a number of sensors
that may react in the event of an accident and
activate different safety systems, such as the air-
bag system and seat belt tensioners. Depending
on the specific conditions of the accident, e.g.
collisions at certain angles, overturning or swerv-
ing, the systems react differently to help provide
the best protection.
There are also mechanical safety systems such
as the Whiplash Protection System. The vehicle
is also built so that a large part of the force of a
collision is distributed to the vehicle's members,
pillars, floor, roof and other parts of the body.
After an accident, the vehicle's safety mode may
be activated if any important function in the vehi-
cle has been damaged.
Warning symbol in the instrument panel
The warning symbol in the instrument
panel illuminates when the vehicle's
electrical system is in ignition mode II.
The symbol will go out after approx. 6
seconds if no faults are detected in the vehicle's
safety systems.
WARNING
If the warning symbol remains illuminated or
switches on while driving and the message
SRS airbag
Service urgent Drive to
workshop
is displayed in the instrument
panel, this indicates that something in the
safety system is not functioning properly.
Volvo recommends contacting an authorized
Volvo workshop for repairs as soon as possi-
ble.
WARNING
Never attempt to alter or repair any of the
vehicle's safety systems yourself. Incorrectly
performed repairs to any system could impair
function and lead to serious injury. Volvo rec-
ommends contacting an authorized Volvo
workshop.
If this dedicated warning symbol is not
functioning, the general warning sym-
bol will illuminate instead and the same
message will be displayed in the instru-
ment panel.
Related information
•
Safety during pregnancy (p. 43)
•
•
Reporting safety defects (p. 44)
•
•
•
•
Whiplash Protection System (p. 46)
•
•
SAFETY
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* Option/accessory.
43
Safety during pregnancy
It is important that seat belts are worn correctly
during pregnancy and that pregnant drivers
adjust their seating position accordingly.
Seat belt
The seat belt should fit closely against the shoul-
der, with the diagonal section between the
breasts and to the side of the stomach.
The lap section of the seat belt should lie flat
over the thighs and as far as possible under the
stomach. Never let it ride upward. Remove
unnecessary slack and make sure the seat belt
fits as close as possible to the body. Make sure
there are no twists in the seat belt.
Seating position
As pregnancy progresses, pregnant drivers
should adjust the seat and steering wheel to a
position that allows them to retain full control of
the vehicle (which means they should be able to
easily reach the steering wheel and foot pedals).
Try to maintain as much distance as possible
between the stomach and the steering wheel.
Related information
•
•
•
•
Occupant safety
Safety is Volvo's cornerstone.
Volvo's concern for safety
Our concern for safety dates back to 1927 when
the first Volvo rolled off the production line.
Three-point seat belts (a Volvo invention), safety
cages, and energy-absorbing impact zones were
designed into Volvo vehicles long before it was
fashionable or required by government regulation.
We will not compromise our commitment to
safety. We continue to seek out new safety fea-
tures and to refine those already in our vehicles.
You can help. We would appreciate hearing your
suggestions about improving automobile safety.
We also want to know if you ever have a safety
concern with your vehicle. Call us in the U.S. at:
1-800-458-1552 or in Canada at:
1-800-663-8255.
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SAFETY
44
Occupant safety reminders
How safely you drive doesn't depend on how old
you are but rather on:
•
How well you see.
•
Your ability to concentrate.
•
How quickly you make decisions under
stress to avoid an accident.
The following suggestions are intended to help
you cope with the ever changing traffic environ-
ment.
•
Never drink and drive.
•
If you are taking any medication, consult your
physician about its potential effects on your
driving abilities.
•
Take a driver-retraining course.
•
Have your eyes checked regularly.
•
Keep your windshield and headlights clean.
•
Replace wiper blades when they start to
leave streaks.
•
Take into account the traffic, road, and
weather conditions, particularly with regard to
stopping distance.
•
Never send text messages while driving.
•
Refrain from using or minimize the use of a
cell phone while driving.
Related information
•
•
Reporting safety defects (p. 44)
•
Reporting safety defects
The following information will help you report any
perceived safety-related defects in your vehicle.
Reporting safety defects in the U.S.
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National High-
way Traffic Safety Administration
(NHTSA) in addition to notifying Volvo
Car USA, LLC. If NHTSA receives simi-
lar complaints, it may open an investi-
gation, and if it finds that a safety
defect exists in a group of vehicles, it
may order a recall and remedy cam-
paign. However, NHTSA cannot
become involved in individual problems
between you, your retailer, or Volvo Car
USA, LLC. To contact NHTSA, you may
either call the Auto Safety Hotline toll-
free at
1-888-327-4236
(TTY: 1-800-424-9153) or write to:
NHTSA, U.S. Department of Transpor-
tation, Washington D.C. 20590.
SAFETY
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45
You can also obtain other information
about motor vehicle safety from http://
www.safercar.gov, where you can also
enter your vehicle's VIN (Vehicle Identi-
fication Number) to see if it has any
open recalls.
Volvo strongly recommends that if your
vehicle is covered under a service cam-
paign, safety or emission recall or simi-
lar action, it should be completed as
soon as possible. Please check with
your local retailer or Volvo Car USA,
LLC if your vehicle is covered under
these conditions.
NHTSA can be reached at:
Internet:
http://www.nhtsa.gov
Telephone:
1-888-DASH-2-DOT
(1-888-327-4236).
Reporting safety defects in Canada
If you believe your vehicle has a defect that could
cause a crash or could cause injury or death, you
should immediately inform Transport Canada in
addition to notifying Volvo Car Canada Ltd.
Transport Canada can be contacted at:
1-800-333-0510
Teletypewriter (TTY): 613 990-4500
Fax: 1-819-994-3372
Mailing Address: Transport Canada - Road
Safety, 80 rue Noël, Gatineau, (Quebec) J8Z 0A1
Related information
•
•
•
•
Viewing the Vehicle Identification Number
(VIN) (p. 38)
Recall information
On our website, select the "Own" tab on the
upper left side of the screen and click the head-
ing "Recall Information" on the right side of the
screen. Enter your Vehicle Identification Number
(VIN) for your vehicle (found at the base of the
windshield). If your vehicle has any open Recalls,
they will be displayed on this page.
You can also enter the Vehicle Identification
Number in the search field on the National
Highway Traffic Safety Administration's (NHTSA)
website at: www.nhtsa.gov.
Volvo customers in Canada
For any questions regarding open recalls for your
vehicle, please contact your authorized Volvo
retailer. If your retailer is unable to answer your
questions, please contact Volvo Customer Rela-
tions at 800-663-8255, Monday through Friday,
8:30 A.M. to 5:00 P.M. EST or volvocars.com/ca.
You may also write us at:
Volvo Car Canada Ltd.
Customer Care Centre
9130 Leslie Street, Suite 101
Richmond Hill, Ontario L4B 0B9
||
SAFETY
46
Related information
•
•
Reporting safety defects (p. 44)
•
Whiplash Protection System
The Whiplash Protection System (WHIPS) is
designed to help reduce the risk of whiplash-
type injuries. The system consists of energy
absorbing backrests and seat cushions as well
as specially designed head restraints in the front
seats.
WHIPS is activated in the event of a rear-end
collision and adapted to the angle and speed of
the collision and to the characteristics of the col-
liding vehicle.
When WHIPS is activated, the front seat back-
rests move rearward and the seat cushions move
downward to change the seating positions of the
driver and front seat passenger. This movement
helps absorb some of the forces that could result
in whiplash.
WARNING
WHIPS is a supplement to the seat belt.
Always wear your seat belt.
WARNING
Do not attempt to alter or repair the seat or
WHIPS on your own. Volvo recommends con-
tacting an authorized Volvo workshop.
If the front seats have been subjected to
severe stress, e.g. in a collision, the seats
must be replaced. Even if the seats appear
undamaged, some of their protective proper-
ties may have been lost.
Do not place any objects on the floor behind or under
the front seats or on the rear seat that could prevent
WHIPS from functioning correctly.
SAFETY
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* Option/accessory.
47
WARNING
Do not squeeze box-like cargo between the
rear seat cushion and the front seat backrest.
If the rear seat backrests are folded down,
cargo must be secured to prevent it from slid-
ing forward against the front seat backrests in
the event of a collision.
WARNING
If a rear seat backrest is folded down or if a
rear-facing child restraint is being used in the
rear seat, the seat in front must be moved for-
ward so that it does not come into contact
with the backrest or child restraint.
Seating position
For WHIPS to provide optimal protection, the
driver and passenger must be seated correctly
and the system's function must not be impeded
in any way.
Set the front seat to the correct seating position
before starting to drive.
The driver and the front seat passenger should
sit in the center of the seat with their heads as
close as possible to the head restraints.
Related information
•
•
•
•
Rear Collision Warning (p. 314)
Seat belts
Seat belts should always be worn by all occu-
pants in your vehicle. Children should be prop-
erly restrained using an infant seat, adjustable
child seat or booster cushion as determined by
age, weight and height.
Most states and provinces make it mandatory for
occupants of a vehicle to use seat belts.
Seat belt maintenance
Check periodically that the seat belts are in good
condition. Use water and a mild detergent for
cleaning. Check the seat belt mechanism's func-
tion as follows: attach the seat belt and pull rap-
idly on the strap.
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