Harley Davidson 2009 Goldwing GL1800 Navigation Supplement. Manual — page 8
Technical & Consumer Information
Glossary
162
System Messages
164
Troubleshooting
165
System Limitations
170
Database Limitations
172
Customer Support
173
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Glossary
The following is a glossary of terms related to your Navigation System.
Banner
The message or direction’s information area across the top of the map display screen.
Yellow Field
In the system setup fields, indicates that the field is selected as the default.
Breadcrumbs
Tracking dots that can be followed on the map to retrace your route. This function can be turned on/off in Setup Screen 2,
Track Log Setup. The default is off.
SD Memory Card
Abbreviation for Secure Digital memory card. An SD memory card containing map software is installed in the Navi box
in the travel trunk.
Database
This consists of the map data and the POI (Point of Interest) data stored on the SD memory card.
GPS
Global Positioning System. A network of 24 satellites in orbit around the earth. The navigation system can
simultaneously receive signals from up to 12 satellites to accurately position the vehicle on the map.
GPS Antenna
Located on the top of the fairing under the windscreen air vent. Electronic items operating in this general location can
interfere with the GPS signal.
Icon
Symbol representing a Point of Interest (POI) that appears on a map scale of 0.2 mile or smaller screen if the POI Icon
option is selected.
Initialization
This refers to the time needed to reacquire the GPS satellite signals whenever the power has been disconnected.
Map Matching
Refers to the matching of the vehicle position to mapped roads in the system.
Navi
Abbreviation for Navigation or Navigation System.
North Pointer
The map symbol showing the map orientation.
Off Route
This occurs when you leave the route entered in the system. The banner at the top of the screen will read: Calculating…
The Navi voice guidance will announce: Off Route. Recalculating.
Outlying Areas
Rural areas that typically have only their main roads mapped.
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Glossary
POI
Point of Interest. These are businesses, schools, etc., found on the Find Destination, Route to New Destination, Edit
Route/Add Stop, Recalculate Route/Edit Route, or Route to Home/Edit Home Location (Route to Home) menus.
Point
Used to refer to a location (point on a map). Example: Point Review Screen.
Speed Sensor
Provides speed signals to the Navi system for moving the vehicle icon on the map.
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System Messages
Screen Message
Explanation - Suggested Action
Antenna Shorted to Ground
The antenna has been shorted. See your Honda dealer.
GPS Antenna Disconnected
The antenna connection has been disconnected. Check the antenna connection that goes into the Navi
box. If that is not the cause of the problem, see your Honda dealer.
Lost GPS Satellite Reception (message
Satellite reception has been lost.
banner turns red)
Poor GPS Satellite Reception (message
Satellite reception has degraded. Use caution, the position presented by the system may not be
banner turns yellow)
accurate. (For subsequent incidents of temporary poor reception, the message banner will continue to
give navigation information, but the color will change to yellow as an alert to use caution.)
Calculating Route...
The Navi is calculating a route.
Route Calculation Pending...
The Navi is waiting to calculate a route. Occurs rarely.
Route Truncated
You attempted to create an overly long route. The system shortened the route so it would fit the
available memory.
Invalid Operation
You tried to operate controls that are shut off while your motorcycle is in motion.
Sunrise, Switching to Day Mode/
Messages indicating the Navi is switching between day and night modes.
Sunset, Switching to Night Mode
Favorite Memory is Full
You have tried to save more favorites than the system can handle (approximately 2,000).
Favorite Name Already Exists
Each favorite must have a unique name.
164
Technical & Consumer Information
Troubleshooting
Troubleshooting
Hardware
PROBLEM
EXPLANATION
The Vehicle Position icon does not move on the map screen while I'm
The map will not display if the speed sensor is not working. See your
riding my motorcycle.
Honda dealer.
Voice Guidance
PROBLEM
EXPLANATION
I did not hear the voice guidance when I expected to hear it.
The Navigation System voice guidance operates whether the audio
system is on or off. However, the volume of the voice guidance
depends on the setting of the VOLUME knob on the audio system
controls. If the knob is turned fully off, you will not hear the voice
guidance. Also, since the Navi voice can be routed through the speakers
or the headphones, check that you are listening to the sound source you
selected.
Screen
PROBLEM
EXPLANATION
While I ride, my screen shows “white dots” on it. What do they mean?
These are called “breadcrumbs.” They appear if the Track Log Setup
option is on. (The default is off.) See page 148.
What is the sequence of messages I will see if the system has not been
Searching for Satellites. Locating Satellites. Acquiring Satellites. GPS
initialized recently?
Ready.
(cont’d)
Technical & Consumer Information
165
Troubleshooting
PROBLEM
EXPLANATION
The distance appears like “_ _ . _.”
Satellite reception has been lost.
Arrival Time appears like “_ _:_ _” am/pm.
The system estimates it will take more than 24 hours to get to the
destination.
After using the White Arrow Point Locator, I resumed riding, but the
If you resume riding after using this feature without removing it from
map display is frozen.
the screen, the screen will continue to display the last map screen until
you terminate the point locator feature by pressing the DISP button. We
suggest you press the MAP button before you resume riding. Either
action will return your main map display.
I get inconsistent results when I type in initials searching for a location.
The database includes some entries that leave spaces between initials
and some entries that do not. If your entry fails, try the alternative.
When I approached the Canadian border, the map showed a border
The system does not include border crossing icons for Mexico.
crossing POI icon, but this did not happen when I approached Mexico.
Software
PROBLEM
EXPLANATION
I found some errors in the database. How do I report them?
Minor errors are bound to occur in a database this big. If you encounter
major errors, you can report them per the instructions on page 173.
I want to buy a new SD memory card. How do I purchase one?
See Map Software & Navigation System Software Upgrades on page
173.
How can I determine the software version in my Navigation System?
Select System Info from the Setup / Info menu.
When is my city going to become part of a fully verified detailed
The mapping database supplier is constantly verifying new and existing
coverage area?
areas that currently show on the map as unverified. Alaska and Hawaii
are covered.
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Troubleshooting
PROBLEM
EXPLANATION
Will the Navigation System work outside North America?
It will work in Hawaii, Alaska, and Canada as well as the continental
U.S., but XM feature will not work in Hawaii and Alaska.
Why is the street I am on not on the map? It has been here for a year.
The mapping database is constantly undergoing revision. See page 173
to learn how to obtain the latest detailed coverage information.
Features
PROBLEM
EXPLANATION
My state does not observe daylight savings time. How do I turn off this
The setting switches automatically by default, but you can change it.
feature?
See Setup System 1 screen, Daylight Savings on page 150.
Can I turn the Navigation System off with the ignition on?
No. You cannot turn the Navigation System off with the ignition on.
(cont’d)
Technical & Consumer Information
167
Troubleshooting
Routing
PROBLEM
EXPLANATION
My system does not route me the same way I would go. Why is this?
In some situations, your local knowledge may generate a better route
than the data currently available to the system.
I entered a new route with vias that would create a loop starting and
Shutting the system after entering a loop from your current location
ending at my current location, and turned off the ignition. When I
cancels the route. The system assumes you reached your destination.
turned the system on again, the route was gone.
To avoid losing a loop route, do not enter it until you are ready to ride.
I stopped for coffee about 220 yards (200 meters) from my route
If you turn the ignition off when you are within 220 yards (200 meters)
destination. When I started up again, the route was no longer in the
of your destination, the system assumes you have reached your
system.
destination.
I attempted to route to a destination that is not on a road, but the system
The system will not calculate to a destination that is not within 1.2
did not calculate a route.
miles (2 km) of a road in the database.
I went more than 33 yards (30 meters) off my route, but the system did
The automatic re-routing feature will normally give you visual and
not alert me.
voice alerts if you move more than 33 yards (30 meters) off route.
However, some situations, such as riding on a road that closely
parallels another road, may prevent activation of this feature because
the system may be reading your location on the other road, within the
33 yards (30 meters) limit. As explained in System Limitations, there
are elements that can affect the accuracy of all GPS equipment.
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Technical & Consumer Information
Troubleshooting
GPS Signal
PROBLEM
EXPLANATION
The Navigation System is unable to acquire a proper GPS signal.
Make sure there is nothing blocking the GPS antenna located under the
windscreen (see page 7). If there is not, move the vehicle to an open
space away from tall buildings, trees, etc.
How long should it take for my system to become GPS-ready if it has
In a garage or other area that would interfere with receiving GPS
not been used for some time?
signals, turn on the ignition for four minutes. Then move your
motorcycle outside to a clear area where it should be able to pick up
GPS signals. If you don’t receive any signals, contact your dealer.
XM NavTraffic and XM NavWeather
PROBLEM
EXPLANATION
XM NavTraffic/NavWeather is missing and is not displaying properly.
Verify the following:
What is wrong?
• Your XM subscription may have expired. Call XM at (800) 967-
2346 and verify your account status. If your subscription has lapsed,
you may need to request a “rapid refresh.” After XM performs the
refresh, leave the vehicle running outside for 30 minutes to receive
the refresh.
• It is possible that there is a temporary technical problem with your
metropolitan area traffic and/or weather. You can call XM at (800)
967-2346 to see if there is an outage.
• If the situation persists, see your local Honda dealer for assistance.
• XM NavTraffic/NavWeather relies on a satellite signal. It will not
work in Hawaii and Alaska.
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System Limitations
Although your Navigation System is a highly sophisticated piece of equipment, you may find it has certain limitations. The system
uses signals from the Global Positioning System (GPS) to determine its current location. The GPS is operated by the U.S.
Department of Defense. The system is subject to changes that could affect the accuracy and performance of all GPS equipment,
including your Navigation System.
Although the system will direct you to your desired destination, it may not always do it by what you consider to be the most direct
route.
The points of interest listings are not as complete in outlying areas as they are in metropolitan areas. For example, only limited
numbers of gas stations, restaurants, supermarkets, banks, etc., are included. In outlying areas, you may not find listings for places
you know exist, and the facilities listed may not be the closest. This is also true for police, agencies and hospitals. Always check
with local information sources if you need law enforcement or hospital services.
On rare occasions, you may find that the system “reboots.” This is indicated by the display returning to the logo screen. A reboot can
be caused by a number of things, including excessive heat or shock. It does not necessarily indicate a problem that requires service.
After the system completes the reboot, it should allow you to complete whatever functions you were performing before the reboot.
Honda has made every effort to verify that the system’s database was accurate at the time it was created. However, businesses do
close or move to new locations, and new businesses start in the old locations. For this reason, you may occasionally find inaccurate
information when you select and drive to a point of interest. The number of these inaccuracies will increase as time goes on.
However, database updates are available annually. See Map Software & Navigation System Software Upgrades on page 173.
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Technical & Consumer Information
System Limitations
Loss of Satellite Signal
If the system loses power for more than five minutes, it takes a while to reacquire the GPS signal (satellite positions).
• The ignition must be turned to ON or ACC.
• The motorcycle must be parked outside, away from buildings.
• The motorcycle should be stationary. (Acquiring the signal takes longer if the motorcycle is moving.)
The average acquiring time is about five minutes, but it can take as long as 30 minutes. If the system is unable to acquire a signal,
follow the instructions on the screen. Contact your local Honda dealer if a problem still persists.
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Database Limitations
The navigation system’s digitized map database reflects the most complete and accurate data available at the time of production.
Accordingly, your copy may contain inaccurate or incomplete data or information due to the passage of time, road construction,
changing conditions, or other causes.
In addition, this database does not include, analyze, process, consider, or reflect any of the following categories of information:
• Population density
• Neighborhood quality or safety
• Availability or proximity of law enforcement
• Construction work, zones, or hazards
• Legal restrictions (such as vehicular type, weight, load, height, and speed restrictions)
• Road slope or grade
• Bridge height, width, weight, or other limits
• Traffic facilities safety
• Pavement characteristics or conditions
• Special events
We assume no liability for any incident that may result from an error in the program or from changed conditions not noted above.
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Technical & Consumer Information
Customer Support
Honda Customer Support
You may contact Honda Customer Service, Motorcycle Division, American Honda Motor Co., Inc., P.O. Box 2220,
mailstop: 100-4C-7B, Torrance, CA 90509-2220. Telephone: (866) 784-1870.
Reporting Errors
Occasionally, you may encounter database errors. Report errors online at http://update.navtech.com.
Map Software & Navigation System Software Upgrades
Honda is continually expanding the scope of the Map software and Navigation System software. The Map software is updated to
correspond with new model releases. You cannot update the current SD memory card installed in your Goldwing. You must replace
it with a new SD memory card. The replaced SD memory card may be used in other electronic equipment such as a digital camera.
In the future, as updates become available, you may purchase a new SD memory card with map software and Navigation System
software installed by going online to the Honda Owner Link website (http://www.ahm-ownerlink.com ) or the Honda Rider’s Club of
America website (http://www.hrca.honda.com), which both link to the website of the software developer, Garmin Ltd, (http://
www.garmin.com/goldwing ). You may also order directly from Garmin by going to their website or by calling (866) 606-7555.
When updating your system, keep the following in mind.
• A new SD memory card consists of the new Map software and the updated Navigation System software that enables the new
maps to operate on the screen.
• When you install a new SD memory card, there may be some changes not only in the map content, but in the Navigation system
itself.
NOTE:
For information about identifying the software currently operating your system, see page 159.
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Customer Support
Upgrading the Software
The SD memory card (1) is located in the Navi box (2) attached to the backside of the travel trunk.
NOTE:
The Navigation System is a precision device that can be damaged by static electricity. Before touching the Navi box, discharge any
static electricity by touching a metal area of your motorcycle outside the travel trunk.
1. Make sure the ignition switch is OFF.
2. Open the travel trunk cover.
3. Push the latch (3) on the left side of the Navi box to open the cover.
INSIDE TRAVEL TRUNK
(1) SD memory card
(3) Latch
(2) Navi box
4. Push in to eject the SD memory card (1).
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Customer Support
5. Insert the new SD memory card and push in until it clicks.
6. Turn the ignition switch to ACC. It automatically starts updating. The initial Navigation System screen (sunrise beyond the
Earth) will appear, followed by the Copyrights screen. This means the update is completed.
7. Close the Navi box cover and push the latch to the right until it clicks. Check that the cover is securely closed.
8. Close the travel trunk cover.
9. To check the update was successful, go to the Setup / Info menu and select System Info. Check that the screen identifies the new
update.
10. Turn the ignition switch to OFF.
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