Lexus ES300 (1997 year). Service manual — part 600

Lexus Special Service Campaign XL−7

15

•

Issue

TW (Tow Vehicle)

⇒

Applicable to every vehicle

⇒

Claim actual receipt amount as a sublet

⇒

You may utilize Amoco or any agency providing Lexus type

service

•

Issue

RT (Rental Car)

⇒

Applicable to every vehicle

⇒

Special Service Campaign customers may also be given dealer

owned Lexus or L.C.C.S. vehicles at the normal reimbursement

rate of $44.00 per day

⇒

Lexus has negotiated a special day rate of $46.99 plus tax per

day with Enterprise Rent−A−Car as an option (includes C.D.W.,

Collision Damage Waiver insurance)

⇒

Dealer loaner vehicles or other car rental agencies will be

reimbursed at the rate of $35.00 per tax per day

⇒

The loaner vehicle reimbursement rate cap is two days per

repair unless otherwise authorized by DOM

•

Issue

GA (Gas Tank Fill−Up)

⇒

Applicable to every vehicle

⇒

Claim actual fill−up amount

•

Issue

CW (Car Wash/Administrative Time)

⇒

Applicable to every vehicle

⇒

Claim $20.00 per vehicle

•

Issue

DE (Pick−Up and Delivery/Remote Repairs)

⇒

Applicable only under special circumstances (e.g. more than 100

miles from the nearest Lexus dealership)

⇒

Claim actual dealer cost

Steering Wheel Set Nut on 1994 1998 Tsutsumi Built ES 300s

16

⇒

F.T.S/A.O.M. authorization is required for this expense

•

Issue

DE (Pick−Up and Delivery/Remote Repairs

⇒

Applicable at dealer discretion

⇒

Claim actual dealer cost

TDN Claim Preparation

Instructions

NOTE: Each sublet must be a separate entry with:

•

Unique invoice number

•

Description

•

Sublet

Type

•

Dollar

Amount

•

In Repair Order Management, select claim type SC (Special
Service Campaign)

Lexus Special Service Campaign XL−7

17

SSC−XL7 1994−1998 ES300 STEERING WHEEL SET NUT SAFETY RECALL NOTICE

Dear Lexus Customer:

This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act. Lexus has determined that a defect, which relates to motor vehicle safety, exists in certain 1994 −
1998 model year ES300 vehicles manufactured in one of two ES300 assembly plants. Your vehicle has been
identified as requiring this recall.

WHAT IS THE PROBLEM?

The steering wheel set nut is not sufficiently tight in certain 1994−1998 model year ES300 vehicles. If you
continue to operate the vehicle with this condition, you may experience an abnormal steering vibration or
looseness of the steering wheel. In the worst case, the nut could eventually come off and the steering
wheel may separate from the steering shaft. This can result in a loss of vehicle control, increasing the risk
of an accident.

WHAT WILL LEXUS DO?

Any Lexus Dealer will torque the steering wheel set nut to the proper specification at

NO COST to you.

WHAT SHOULD YOU DO?

Contact any authorized Lexus dealer and make an appointment to inspect the steering wheel set nut as
soon as possible.

The labor time for inspecting the set nut is approximately 30 minutes. However, depending upon the
dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

Please present this notice to the dealer when you bring the vehicle in for the repair.

If you no longer own the vehicle, please indicate so on the enclosed postage paid form, providing us with
the name and address of the new owner.

WHAT IF YOU HAVE OTHER QUESTIONS?

Please contact any Lexus dealer or call the Lexus Customer Assistance Center at 1−800−255−3987.

If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time,
you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh
Street S.W., Washington, D.C. 20590, or call the toll free Auto Safety Hot Line at 800−424−9393 (Washington,
D.C. area residents may call 366−0123).

We have sent this notice in the interest of your continued satisfaction with our products and we sincerely regret
any inconvenience this condition may have caused you.

Thank you for driving a Lexus.

Sincerely,

LEXUS DIVISION
TOYOTA MOTOR SALES, U.S.A., INC.

Technical Instructions

Steering Wheel Set Nut on 1994 1998 Tsutsumi Built ES 300s

18

Table of Contents

Operation Flow Chart . . . . . . . . . . . . . . 19

Location of Affected Part . . . . . . . . . . . .. 19

Affected VIN Range . . . . . . . . . . . . . .. 20

Preparation . . . . . . . . . . . . . . . .

20

Work Procedure. . . . . . . . . . . . . . .

21

SSC Completion Label Installation . . . . . . . ... 23