Citroen Jumpy (2016 year). Manual — part 38

167

.

Audio and Telematics

Transversal-Citroen_en_Chap03_RD6_ed01-2016

QUESTION

ANSWER

SOLUTION

The preset stations do
not function (no sound,
87.5 Mhz is displayed...).

An incorrect waveband is selected.

Press the BAND button to return to the waveband
(FM, FM2, DAB, AM) on which the stations are
preset.

The traffic announcement
(TA) is displayed. I do
not receive any traffic
information.

The radio station is not part of the regional traffic information
network.

Tune to a radio station which broadcasts traffic
information.

The quality of reception of
the radio station listened
to gradually deteriorates
or the stored stations do
not function (no sound,
87.5 Mhz is displayed...).

The vehicle is too far from the transmitter used by the station
listened to or there is no transmitter in the geographical area
through which the vehicle is travelling.

Activate the RDS function to enable the system
to check whether there is a more powerful
transmitter in the geographical area.

The environment (hills, buildings, tunnels, underground car parks...) block
reception, including in RDS mode.

This phenomenon is normal and does not indicate
a fault in the audio system.

The aerial is absent or has been damaged (for example when going
through an automatic car wash or into an underground car park).

Have the aerial checked by a franchised dealer.

Sound cut-outs of 1 to
2 seconds in radio mode.

During this brief sound cut-out, the RDS searches for another
frequency giving better reception of the station.

Deactivate the RDS function if the phenomenon is
too frequent and always on the same route.

168

Audio and Telematics

Media

QUESTION

ANSWER

SOLUTION

The Bluetooth connection
is broken.

The state of charge of the device may be too low.

Charge the battery of the portable device.

The message "USB device
error" is displayed in the
screen.

The USB memory stick is not recognised.
The USB memory stick may be corrupt.

Reformat the USB memory stick.

The CD is ejected every
time or is not played.

The CD is upside down, cannot be read, does not contain audio
files or contains audio files of a format not recognised by the audio
system.
The CD is protected by an anti-pirating system not recognised by
the audio system.

- Check that the CD is inserted in the player the

right way up.

- Check the condition of the CD: the CD cannot

be played if it is too damaged.

- Check the content in the case of a recorded

CD: consult the advice in the "Audio" section.

- Due to their quality level, certain writeable

CDs will not be played by the audio system.

The sound from the CD is
poor.

The CD used is scratched or of poor quality.

Insert a good quality CD and store them in
suitable conditions.

The audio settings (base, treble, ambience) are unsuitable.

Return bass and treble settings to 0, without
selecting an ambience.

I am unable to play
the music files on my
smartphone via the USB
port.

Depending on the smartphone, access by the audio system to music
on the smartphone may have to be approved on the latter.

Manual activate the MTP profile on the
smartphone (USB settings menu).

169

.

Audio and Telematics

Transversal-Citroen_en_Chap03_RD6_ed01-2016

QUESTION

ANSWER

SOLUTION

I am unable to access my
voicemail.

Few telephones or service providers allow the use of this function.

Call your voicemail box, via the telephone menu,
using the number supplied by your service
provider.

I am unable to access my
directory of contacts.

Check the compatibility of your telephone.

You did not give access to your contacts when pairing the telephone. Accept or confirm access by the system to the

contacts on your telephone.

I am unable to continue a
conversation when getting
into my vehicle.

Telephone mode is activated.

Deselect telephone mode to transfer the call to
the vehicle.

I am unable to pair my
telephone by Bluetooth.

Telephones (models, versions of operating systems) have their own
specific aspects in the pairing procedure and some telephones are
not compatible.

Before starting the pairing procedure, delete the
pairing of the telephone from the system AND of
the system from the telephone, so as to see the
compatibility of the telephones.

Telephone