Ford E-350 (2012 year). Manual — part 59

Removing the jumper cables

Remove the jumper cables in the reverse order that they were
connected.

Note: In the illustration, the vehicle on the bottom is used to designate
the assisting (boosting) battery.

1. Remove the jumper cable from
the ground metal surface.

2. Remove the jumper cable on the
negative (-) terminal of the booster
vehicle’s battery.

3. Remove the jumper cable from
the positive (+) terminal of the
booster vehicle’s battery.

4. Remove the jumper cable from
the positive (+) terminal of the
disabled vehicle’s battery.

After the disabled vehicle has been started and the jumper cables
removed, allow it to idle for several minutes so the engine computer can
relearn its idle conditions.

+

–

+

–

D

A

B

C

4

D

1

2

3

Roadside Emergencies

238

WRECKER TOWING

If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.

Ford recommends your vehicle be towed with a wheel lift or flatbed. Do
not tow with a slingbelt. Ford Motor Company has not approved a
slingbelt towing procedure.

If your vehicle is equipped with an air dam and must be towed from the
front, it is recommended that your vehicle be towed by wheel lift or
flatbed equipment to prevent damage to the air dam.

If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.

Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.

Roadside Emergencies

239

Emergency towing

In case of a roadside emergency with a disabled vehicle (without access
to wheel dollies, car hauling trailer, or flatbed transport vehicle) your
vehicle (regardless of transmission powertrain configuration) can be flat
towed (all wheels on the ground) under the following conditions:
• Vehicle is facing forward so that it is being towed in a forward

direction.

• Place the transmission in N (Neutral). Refer to Brake-shift interlock

in the Driving chapter for specific instructions if you cannot move the
gear shift lever into N (Neutral).

• Maximum speed is not to exceed 35 mph (56 km/h).
• Maximum distance is 50 miles (80 km).

Roadside Emergencies

240

GETTING THE SERVICES YOU NEED

Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.

Please note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.

A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft

威 parts, or remanufactured or other parts that are authorized

by Ford.

Away from home

If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.

In the United States:

Mailing Address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121

Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952

Online
Additional information and resources are available online at
www.fordowner.com
• U.S. dealer locator by Dealer Name, City/State, or Zip Code
• Owner Guides
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.

Customer Assistance

241