Ford C-MAX Hybrid / Energi (2016 year). Manual — part 13

Potential Causes

Condition

•

Vehicles with keyless start: The keyless
start transmitter is not placed in the backup
position. See Starting a Gasoline Engine
(page 130).

•

SecuriLock passive anti-theft system is
disabled or in unlimited mode.

•

The key or transmitter used to start your
vehicle does not have admin privileges.

•

No MyKeys are created. See Creating a
MyKey (page 52).

I cannot program the configurable
settings.

•

The key or transmitter used to start your
vehicle does not have admin privileges.

•

No MyKeys are created. See Creating a
MyKey (page 52).

I cannot clear the MyKeys.

Purchase a new key from an authorized dealer.

I lost the only admin key.

Program a spare key. See Passive Anti-Theft
System (page 65).

I lost a key.

MyKey distances do not accumulate.

•

The MyKey user is not using the MyKey.

•

An admin key holder cleared the MyKeys
and created new MyKeys.

•

The key system has been reset.

•

An admin transmitter is present at vehicle
start.

•

No MyKeys are created. See Creating a
MyKey (page 52).

No MyKey functions with the keyless
entry transmitter.

LOCKING AND UNLOCKING

You can use the power door lock control
or the remote control to lock and unlock
your vehicle.

Power Door Locks

The power door lock control is on the driver
and front passenger door panels.

E162487

A

B

Unlock

A

Lock

B

Door Lock Indicator

An LED on the instrument panel will light
when you lock the doors. It is not a
functional control.

Remote Control

Unlocking the Doors (Two-Stage
Unlock)

Type 1

Press the button to unlock the
driver door.

Type 2

E138629

Press the button to unlock the
driver door.

Press the button again within three
seconds to unlock all doors. The turn
signals will flash.

Press and hold both the lock and unlock
buttons on the remote control for four
seconds to disable or enable two-stage
unlocking. Disabling two-stage unlocking
allows all vehicle doors to unlock with one
press of the button. The turn signals will
flash twice to indicate a change to the
unlocking mode. The unlocking mode
applies to the remote control and
intelligent access.

Intelligent access at the driver door will
unlock all doors when you disable
two-stage unlocking.

Locking the Doors

Type 1

Press the button to lock all the
doors. The turn signals will
illuminate.

Type 2

E138623

Press the button to lock all the
doors. The turn signals will
illuminate.

Press the button again within three
seconds to confirm that all the doors are
closed. The doors will lock again, the horn
will sound and the turn signals will flash if
all the doors and the luggage
compartment are closed.

Note: If locking was not successful or any
door or the liftgate is open, or if the hood is
open on vehicles with a perimeter alarm or
remote start, the horn will sound twice and
the lamps will not flash.

Liftgate

WARNINGS

Make sure all persons are clear of the
liftgate area before using the liftgate
control.

WARNINGS

Make sure to close and latch the
liftgate to prevent drawing exhaust
fumes into your vehicle. This will also

prevent passengers and cargo from falling
out. If you must drive with the liftgate open,
keep the vents or windows open so outside
air comes into your vehicle. Failure to
follow this warning could result in serious
personal injury.

Note: Be careful when opening or closing
the liftgate in a garage or other enclosed
area to avoid damaging the liftgate.

E138630

Press twice within three seconds
to:

•

unlatch a manual liftgate

•

open, close or stop the movement of
a power liftgate. See Power Liftgate
(page 61).

Mechanical Key

Turn the top of the key toward the front of
your vehicle once to lock all doors.

Turn the top of the key toward the rear of
your vehicle once to unlock the driver door
only.

Locking the Doors Individually

If the power locks fail to operate, lock the
doors individually using the key in the
position shown.

E112203

Left-Hand Side

Turn clockwise to lock.

Right-Hand Side

Turn counterclockwise to lock.

Opening a Rear Door from Inside

Pull the interior door release handle twice
to unlock and open a rear door. The first
pull unlocks the door and the second pull
will unlatch the door.

Activating Intelligent Access

(If

Equipped)

The intelligent access key must be within
3 feet (1 meter) of your vehicle.

At the Front Doors

Pull a front exterior door handle to unlock
and open the door. The unlock sensor is on
the back of the handle. Make sure not to
touch the lock sensor area on the front of
the handle.

E185863

Press and hold the lock sensor area for
about a second to lock your vehicle. To
avoid unlocking the door inadvertently,
make sure you only touch the lock sensor
and not other areas of the door handle.

After locking the doors with the lock
sensor, there is a brief delay before you can
unlock your vehicle. This delay lets you pull
the handle to make sure it locked.

Note: Keep the door handle surface clean
to avoid issues with operation.

At the Liftgate

E138632

Press the exterior liftgate release button
on the top of the liftgate pull-cup handle.

Smart Unlocks For Integrated
Keyhead Transmitter

This feature helps to prevent you from
locking yourself out of your vehicle if your
key is still in the ignition.

When you open one of the front doors and
lock your vehicle with the power door lock
control, all the doors will lock then unlock
if your key is still in the ignition.

You can still lock your vehicle with the key
in the ignition by pressing the lock button
on the transmitter even if the doors are not
closed.

If both front doors are closed, you can lock
your vehicle by any method, regardless of
whether the key is in the ignition or not.

Smart Unlocks For Intelligent
Access Keys

(If Equipped)

This feature helps to prevent you from
unintentionally locking your intelligent
access key inside your vehicle’s passenger
compartment or rear cargo area.

When you lock your vehicle using the
power door lock control (with the door
open, vehicle in park and ignition off), your
vehicle will search for an intelligent access
key in the passenger compartment after
you close the door. If your vehicle finds a
key, all of the doors will immediately
unlock.

In order to override the smart unlock
feature and intentionally lock the
intelligent access key inside your vehicle,
you can lock your vehicle after all doors
are closed by pressing the lock button on
another intelligent access key or touching
the locking area on the handle with another
intelligent access key in your hand.

When you open one of the front doors and
lock your vehicle using the power door lock
control, all doors will lock then unlock if
the ignition is on.