Ford C-MAX Hybrid / Energi (2016 year). Manual — part 78

Action and Description

Message

Press OK to select. You only need to press

the OK button once. SYNC will be unre-

sponsive for 2-4 minutes while it is

rebooting. Wait 2-4 minutes before

attempting to execute a SYNC command

CONFIRM REBOOT?

Install applications you have downloaded.

INSTALL APP

Press the OK button and scroll to select. Press the OK button to
confirm.

Access the Auto Version number as well as the FDN number.

SYSTEM INFO

Press the OK button to select.

Exit the current menu.

RETURN

SYNC™ APPLICATIONS AND
SERVICES

(If Equipped)

In order for the following features to work,
your cell phone must be compatible with
SYNC. To check your phone's
compatibility, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
•

SYNC Services

*

: Provides access to

traffic, directions and information such
as travel, horoscopes, stock prices and
more.

•

911 Assist: Can alert 911 in the event of
an emergency.

•

Vehicle Health Report

*

: Provides a

diagnostic and maintenance report
card of your vehicle.

*

This is an optional feature and available

in the United States only.

911 Assist

(If Equipped)

WARNINGS

Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help which could delay

response time, potentially increasing the
risk of serious injury or death after a crash.

Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services

immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional.

Always place your phone in a secure
location in your vehicle so it does not
become a projectile or get damaged

in a crash. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly.

Note: The SYNC 911 Assist feature must be
set on before the incident.

Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.

Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.

Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.

If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.

See Supplementary Restraints System
(page 35). Important information about
airbag deployment is in this chapter.

See Roadside Emergencies (page 195).
Important information about the fuel pump
shut-off is in this chapter.

Switching 911 Assist On or Off

Press the phone button to enter the phone menu and scroll to:

Action and Description

Message

Press the OK button to confirm and enter the 911 Assist menu.

911 Assist

Press the OK button when the desired option appears in the
radio display.

On

Off

Off selections include:

Action and Description

Message

Provides a display and voice reminder at phone connection
at vehicle start.

Off with reminder:

Provides a display reminder only without a voice reminder at
phone connection.

Off without reminder:

To make sure that 911 Assist works
correctly:
•

SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.

•

The 911 Assist feature must be set on
before the incident.

•

You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.

•

A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.

•

A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.

•

The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.

In the Event of a Crash

Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.

Before making the call:
•

SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.

•

SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."

If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.

911 Assist May Not Work If

•

Your cellular phone or 911 Assist
hardware sustains damage in a crash.

•

The vehicle's battery or the SYNC
system has no power.

•

The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.

911 Assist Privacy Notice

When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.

Vehicle Health Report (If
Equipped, United States Only)

WARNING

Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair

for any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace, normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems
electronically monitored by your vehicle
and will not monitor or report the status
of any other system, (such as brake lining
wear). Failure to perform scheduled
maintenance and regularly inspect your
vehicle may result in vehicle damage and
serious injury.

Note: This feature is only available in the
United States.

Note: Your Vehicle Health Report feature
requires activation before use. Visit
www.SYNCMyRide.com to register. There
is no fee or subscription associated with
Vehicle Health Report, but you must register
to use this feature.

Note: This feature may not function
properly if you have enabled caller ID
blocking on your cellular phone. Before
running a report, review the Vehicle Health
Report Privacy Notice.

Note: In order to allow a break-in period for
your vehicle, you may not be able to create
a Vehicle Health Report until your vehicle
odometer has reached 200 miles.

Note: Cellular phone and SMS charges may
apply when making a report.

Register for Vehicle Health Report and set
your report preferences at
www.SYNCMyRide.com. After registering,
you can request a Vehicle Health Report
(inside your vehicle). Return to your
account at www.SYNCMyRide.com to view
your report. You can also choose for SYNC
to remind you automatically to run reports
at specific mileage intervals.

The system allows you to check your
vehicle's overall health in the form of a
diagnostic report card. The Vehicle Health
Report contains valuable information, for
example:
•

Vehicle diagnostic information

•

Scheduled maintenance

•

Open recalls and Field Service Actions

•

Items noted during vehicle inspections
by an authorized dealer that still need
servicing.

You can run a vehicle health report after
your vehicle has been running a minimum
of 60 seconds. Choose one of the following
options.

To use voice commands, press the voice button and when prompted say:

Action and Description

Voice command

The system will run a vehicle health report of your vehicle's
diagnostic systems and send the results to Ford where it
combines with scheduled maintenance information, open
recalls, other field service actions and vehicle inspection items
that still need servicing by an authorized dealer.

Vehicle Health (Report)

To use the screen, press the phone button, then scroll to:

Action and Description

Message

Press the OK button.

Vehicle Health

Select one of the following:

Press the OK button and select on or off.

Auto On?