Ford E-250 (2006 year). Manual — part 46

3. Remove the jumper cable from the positive (+) terminal of the booster
vehicle’s battery.

4. Remove the jumper cable from the positive (+) terminal of the
disabled vehicle’s battery.

After the disabled vehicle has been started and the jumper cables
removed, allow it to idle for several minutes so the engine computer can
relearn its idle conditions.

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185

WRECKER TOWING

If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.

Ford recommends your vehicle be towed with a wheel lift or flatbed. Do
not tow with a slingbelt. Ford Motor Company has not approved a
slingbelt towing procedure.

If your vehicle is equipped with an air dam and must be towed from the
front, it is recommended that your vehicle be towed by wheel lift or
flatbed equipment to prevent damage to the air dam.

If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.

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186

GETTING THE SERVICES YOU NEED

At home

You must take your Ford vehicle to an authorized dealer for warranty
repairs. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.

If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:

1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.

2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.

3. If you require assistance or clarification on Ford Motor Company
policies or procedures, please contact the Ford Customer Relationship
Center at 1-800-392-3673 (FORD).

Away from home

If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the authorized
dealer could provide, after following the steps described above, contact
the Ford Customer Relationship Center to find an authorized dealer to
help you.

In the United States:

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com

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187

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca

Away from home–motorhome service

If you own a motorhome built on a Ford Chassis and are away from
home when your vehicle needs service, or if you need more help than
the authorized dealer could provide, after following the steps above,
contact the Ford Motorhome Customer Assistance Center to find an
authorized dealer or service location to help you. In the United States
and Canada:
Ford Motorhome Customer Assistance Center
900 N. Lake Havasu Avenue
Lake Havasu City, AZ 86403
1-800-444-3311
Open 365/24/7

In order to help service your motorhome vehicle, please have the
following information available when contacting the Motorhome
Customer Assistance Center:
• telephone number where you can be reached
• vehicle location (city and state)
• year and make of your vehicle
• date of vehicle purchase
• current odometer reading
• vehicle identification number (VIN)
Additional Assistance

If you still have a complaint involving a warranty dispute, you may wish
to contact the Better Business Bureau (BBB) AUTO LINE program (U.S.
only).

In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.

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