Renault Zoe (2018 year). Manual — part 2

1.18

RENAULT CARDS: general information

(1/2)

1 Unlocking the doors and boot.

2 Locking the doors and boot.

3 Unlocking the charging cord/opening

the charging flap.

4 Activation of the air-conditioning

5 Integrated key.

The RENAULT card is used

for:

– locking/unlocking the doors and

boot. Refer to the following pages;

– opening the charging flap, please

see the information on “Electric ve-

hicle: charging” in Section 1;

– unlocking the charging cord. Please

refer to the information on “Electric

vehicle: charging” in Section 1;

– activation of the air-conditioning.

Please refer to the information on

“Air-conditioning” in Section 3.

– starting the engine; refer to the in-

formation on “Starting the engine” in

Section 2.

RENAULT card operating

range

This varies according to the surround-

ings: when handling the RENAULT

card, it is important to make sure that

you do not lock or unlock the doors by

inadvertently pressing the buttons.

4

5

1

2

3

When the battery is flat, you can

still lock/unlock and start your ve-

hicle. Refer to the information on

“Locking/unlocking the doors” in

Section 1 and “Starting the engine”

in Section 2.

Driver’s responsibility

when parking or stopping

the vehicle
Never leave an animal,

child or adult who is not self-suffi-

cient alone in your vehicle, even for

a short time.
They may pose a risk to themselves

or to others by starting the engine,

activating equipment such as the

electric windows or locking the

doors, for example.
Also, in hot and/or sunny weather,

please remember that the tempera-

ture inside the passenger compart-

ment increases very quickly.
RISK OF DEATH OR SERIOUS

INJURY.

1.19

RENAULT CARDS: general information

(2/2)

Access to key 5
Press button 6 and pull on key 5 then

release the button.

Using the key
Refer to the information on “Locking/

unlocking the doors”.
Once you have accessed the vehicle

using the integrated key, replace it

in its housing in the RENAULT card,

then insert the RENAULT card into

the card reader to start the vehicle.

Integrated key 5

The integrated key is used to lock or

unlock the front left-hand door if the

RENAULT card does not work:
– the card battery RENAULT is

drained, flat 12 V battery, etc.

– use of devices using the same fre-

quency as the card;

– if the vehicle is located in a zone of

high electromagnetic radiation;

Replacement: need for an

additional RENAULT Card

If you lose your RENAULT card or

require another, you can obtain one

from an approved dealer.

If a RENAULT card is replaced, it

will be necessary to take the vehi-

cle and all of its RENAULT cards

to an approved dealer to initialise

the system.

You may use up to four RENAULT

cards per vehicle.

Advice
Avoid leaving the card in hot, cold or

humid areas.
Do not keep the RENAULT card in

a place where it could be bent or

damaged accidentally, such as in a

back pocket of a garment.

5

6

Battery life

Make sure that the correct battery type

is being used, and that the battery is in

good condition and inserted correctly.

Its service life is approximately two

years: replace it when the message

“Keycard battery low” appears on the

instrument panel (refer to the informa-

tion on the “RENAULT card: battery” in

section 5).

1.20

REMOTE CONTROL RENAULT CARD: use

(1/2)

Unlocking the doors and

tailgate

Press button 1.

The hazard warning lights flash once

to indicate that the doors have been un-

locked.

1

2

Locking the doors and

luggage compartment

Press the locking button 2. The hazard

warning lights flash twice to indicate

that the doors have locked. If a door

or the luggage compartment is open

or not properly shut, or if a RENAULT

card is still in the reader, the doors and

luggage compartment lock then quickly

unlock and the hazard warning lights

do not flash.

The card buttons are deactivated

when the engine is running.
The flashing status of the hazard

warning lights informs you of the ve-

hicle status:
– one flash indicates that the vehi-

cle is completely unlocked;

– two flashes indicate that the ve-

hicle is completely locked.

If the vehicle has been unlocked

but neither the doors or tailgate are

open, it locks again automatically

after approximately two minutes.

Driver’s responsibility

when parking or stopping

the vehicle
Never leave an animal,

child or adult who is not self-suffi-

cient alone in your vehicle, even for

a short time.
They may pose a risk to themselves

or to others by starting the engine,

activating equipment such as the

electric windows or locking the

doors, for example.
Also, in hot and/or sunny weather,

please remember that the tempera-

ture inside the passenger compart-

ment increases very quickly.
RISK OF DEATH OR SERIOUS

INJURY.

1.21

RENAULT card not detected

alarm

The message “Keycard not detected”

and a beep will warn you if you open

a door with the engine running and the

card is not in the reader. The warning

disappears when the card is inserted in

the reader again.

REMOTE CONTROL RENAULT CARD: use

(2/2)

Opening the charging flap

or unlocking the vehicle

charging cord

Press the button 3 either to open the

charging flap or to unlock the charging

cord.

Activation of the air-

conditioning

A long press on the button 4 activates

the air-conditioning for a period of ap-

proximately 5 minutes. This enables

you to obtain a comfortable tempera-

ture prior to using the vehicle. Please

see the information on “Air condition-

ing: remote activation” in Section 3.

4

3

1.22

HANDS-FREE RENAULT CARD: use

(1/4)

Use

On equipped vehicles, in addition to

the functions of the above-mentioned

remote control RENAULT card, it can

be used to lock/unlock without using

the RENAULT card, when it is in access

zone 1.

1

Do not store the RENAULT card

anywhere it may come into contact

with other electronic equipment

(computer, PDA, phone, etc.) as this

could hinder its operation.

Driver’s responsibility

when parking or stopping

the vehicle
Never leave an animal,

child or adult who is not self-suffi-

cient alone in your vehicle, even for

a short time.
They may pose a risk to themselves

or to others by starting the engine,

activating equipment such as the

electric windows or locking the

doors, for example.
Also, in hot and/or sunny weather,

please remember that the tempera-

ture inside the passenger compart-

ment increases very quickly.
RISK OF DEATH OR SERIOUS

INJURY.

1.23

HANDS-FREE RENAULT CARD: use

(2/4)

2

3

Unlocking the vehicle

With the RENAULT card in zone 1 and

the vehicle locked, press button 3 on

handle 2 on one of the two front doors:

the vehicle will unlock.
Pressing button 4 also unlocks all the

doors and the tailgate.
The hazard warning lights flash once

to indicate that the doors have been un-

locked.
Note: The vehicle cannot be locked

again for approximately three seconds

after unlocking by pressing button 3.

4

After unlocking the vehicle or the

boot only using the buttons of the

RENAULT card, remote locking and

unlocking in hands-free mode are

deactivated.
To reactivate the hands-free mode:

restart the vehicle.

1.24

HANDS-FREE RENAULT CARD: use

(3/4)

Locking the vehicle

There are three ways to lock the vehi-

cle: remotely, using button 3, or using

the RENAULT card.

Remote locking

With the RENAULT card on you, and

doors and tailgate closed, move away

from the vehicle: it will lock automati-

cally once you have left zone 1.
Note: the distance at which the vehicle

locks depends on the surroundings.

The hazard warning lights flash twice

and a beep sounds to indicate that the

doors have locked.
The beep may be switched off. Please

contact an authorised dealer.
If a door or the tailgate is open or not

properly shut, or a card is in the passen-

ger compartment (or the card reader)

the vehicle will not lock. In this situation,

no beep sounds and the hazard war-

ning lights do not flash.

2

3

Locking using button 3
With the doors and boot closed, press

button 3 on one of the front door

handles. The vehicle will lock. If a

door or the boot is open or not closed

properly, the vehicle will quickly lock/

unlock.
NB:
– the card RENAULT must be within

the vehicle’s access zone (1 zone) to

be able to use the button for locking;

– the vehicle cannot be unlocked again

for approximately three seconds

after locking by pressing button 3.

1

1.25

With the engine running, if, after

having opened and closed a door, the

card is no longer in the passenger com-

partment, the message “Keycard not

detected” (accompanied by a beep

when the speed passes a certain level)

warns you that the card is no longer

in the vehicle. This avoids you driving

away after having dropped off a pas-

senger who has the card, for example.
The warning disappears when the card

is detected again.

HANDS-FREE RENAULT CARD: use

(4/4)

Locking using the RENAULT card
With the doors and luggage compart-

ment closed, press button 5: the vehi-

cle will lock.
The hazard warning lights flash twice

to indicate that the doors have locked.
Note: the maximum distance at which

the vehicle locks depends on the sur-

roundings.

Special note:
The vehicle will not lock if:
– a door or the tailgate is open or not

properly closed;

– a card is still in zone 6 (or in the card

reader) and no other card is in the

external detection zone.

5

6

After locking/unlocking the vehicle

and the tailgate only using the but-

tons on the RENAULT card, remote

locking and unlocking in hands-free

mode are deactivated.
To reactivate the “hands-free” mode:

restart the vehicle.

1.26

To deactivate deadlocking

Unlock the vehicle using button 1 on

the RENAULT card.
The hazard warning lights flash once to

indicate that the doors have been un-

locked.

Never use deadlocking if

someone is still inside the

vehicle.

To activate deadlocking

Deadlocking can be activated in one of

two ways:
– press button 2 twice in quick succes-

sion;

– or, press the button on the driver’s

door handle 3 twice in quick succes-

sion.

The hazard warning lights flash five

times to indicate locking.

If the vehicle is equipped with a dead-

locking function, this allows you to lock

the opening elements and to prevent

the doors from being unlocked using

the interior handles (for example, by

breaking the window and then trying to

open the door from the inside).

RENAULT CARD: deadlocking

2

After activating the deadlocking

function using button 2, remote

locking and unlocking in hands-free

mode are deactivated.
To reactivate the “hands-free” mode:

restart the vehicle.

3

1

1.27

OPENING AND CLOSING THE DOORS

(1/2)

Opening the doors from the

outside

Front doors
With the doors unlocked, pull handle 1.

Special feature of the RENAULT

“hands-free” card
With the doors locked, press the

button 2 on the handle 1 of one of the

two front doors and pull towards you.

Opening from the inside

Pull handle 5.

Lights-on reminder buzzer

If you have switched off the ignition

and left the lights switched on, a re-

minder buzzer will sound when a door

is opened.

Card reminder buzzer

A beep will let you know if you have left

the remote control RENAULT card in

the reader when you open the driver’s

door, and the “Please remove keycard”

message will appear on the instrument

panel.

1

As a safety precaution,

the doors should only be

opened or closed when the

vehicle is stationary.

2

Rear doors
With the doors unlocked:
– press on recess 3 to move the

handle 4;

– slide your hand into the handle 4 and

pull towards you.

4

3

5

1.28

OPENING AND CLOSING THE DOORS

(2/2)

Driver’s responsibility when parking or stopping the vehicle
Never leave an animal, child or adult who is not self-sufficient alone on

your vehicle, even for a short time.

They may pose a risk to themselves or to others by starting the engine,

activating equipment such as the electric windows or by locking the doors.

Also, in hot and/or sunny weather, please remember that the temperature inside

the passenger compartment increases very quickly.

RISK OF DEATH OR SERIOUS INJURY.

Child safety

To make it impossible for the rear doors

to be opened from the inside, move the

lever 10 and check from the inside that

the doors are securely locked.

10

Door/tailgate open buzzer

When stationary, the warning light 6,

along with the warning light

2

, comes

on when a door, the boot or the charg-

ing flap is open or not closed properly.
When the vehicle is travelling at around

12 mph, the 7, 8 or 9 warning light indi-

cates that one or more of the openings

(door, boot or charging flap) is open or

not closed properly.

Special note
Once the engine has been switched off,

the lights and accessories (radio, etc.)

will continue to operate until the driver’s

door is opened.

6

7

8

9

1.29

LOCKING, UNLOCKING THE DOORS

(1/2)

Locking/Unlocking the doors

from the outside

This is done using the RENAULT Card;

see the “RENAULT Card” information in

Section 1.
In certain cases, the RENAULT card

may not work:
– the card battery RENAULT is

drained, flat 12 V battery, etc.

– if equipment operating on the same

frequency as the card (mobile

phones, etc.) is used;

– vehicle located in a high electromag-

netic radiation zone.

It is then possible:
– to use the key integrated into the

card to unlock the front left-hand

door;

– to lock each of the doors manually;
– to use the interior door locking/un-

locking control (refer to the following

pages).

Using the key integrated in

the RENAULT card

Insert key 1 into the lock in the driver’s

door and lock or unlock.

Locking the doors manually

Turn screw 2 with the door open (using

the end of the key) and close the door.
This means that the doors are then

locked from the outside.
The doors may then only be opened

from the inside or by using the key in

the front left-hand door.

2

1

1.30

Locking the doors without

the RENAULT card

For example, in the event of a dis-

charged battery or the RENAULT card

temporarily not working, etc.
With the engine switched off and an

opening (door or boot) open, press

and hold the switch 3 for more than five

seconds.
When the door is closed, all the doors

and tailgate will be locked.
Unlocking the vehicle from the outside

is only possible with the RENAULT card

in the vehicle's access zone or using

the key integrated in the RENAULT

card.

LOCKING, UNLOCKING THE DOORS

(2/2)

Interior locking/unlocking

door control

Switch 3 simultaneously controls the

doors and the boot.
If a door or the tailgate is open or not

closed properly, the doors and tailgate

lock/unlock quickly.
If you need to transport objects with the

boot open, the other opening elements

can still be locked: with the engine

stopped, press the switch 3 for more

than five seconds to lock the other

openings.

Door and tailgate status

indicator

With the ignition on, the warning light

integrated in switch 3 informs you of the

locking status of the opening elements:
– indicator light on, the doors and tail-

gate are locked,

– indicator light off, the doors and tail-

gate are unlocked.

When you lock the doors, the indicator

light remains lit and then goes out.

Never leave your vehicle

with the RENAULT card

inside.

After locking/unlocking the vehicle

and the tailgate only using the but-

tons on the RENAULT card, remote

locking and unlocking in hands-free

mode are deactivated.
To reactivate the “hands-free” mode:

restart the vehicle.

3

Driver’s responsibility
If you decide to keep the

doors locked when you are

driving, remember that it

may be more difficult for those as-

sisting you to gain access to the

passenger compartment in the

event of an emergency.

1.31

AUTOMATIC LOCKING WHEN DRIVING

Activating/deactivating the

function

With the engine running, press

button 1 for approximately five seconds

until you hear a beep.

Operating principle

After the vehicle is started, the system

automatically locks the doors when

you are driving at approximately 6 mph

(10 km/h) and over.
The door can be unlocked:
– by pressing the door unlocking

button 1.

– by opening a front door (vehicle sta-

tionary).

NB: if a door is opened or closed, it will

automatically lock again when the vehi-

cle reaches a speed of 6 mph (10 km/h).

Operating faults

If you experience an operating fault

(no automatic locking, the indicator

light incorporated in button 1 does not

light up when trying to lock the open-

ing elements, etc.), firstly check that the

opening elements are properly closed.

If they are properly closed, contact an

authorised dealer.

1

Driver’s responsibility
If you decide to keep the

doors locked when you are

driving, remember that it

may be more difficult for those as-

sisting you to gain access to the

passenger compartment in the

event of an emergency.

1.32

FRONT SEATS

To move the seat forwards or

back

Lift handle 1 to unlock. Release the

handle once the seat is in the correct

position and ensure that the seat is fully

locked into position.

To adjust the lumbar support

on the driver’s seat

(depending on vehicle)
Lower handle 2 to increase the support

and lift it to decrease it.

For safety reasons, carry out any adjustments when the vehicle is not

being driven.
We would advise you not to recline the seatbacks too far to ensure that

the effectiveness of the seat belts is not reduced.

No object should be placed on the floor (in front of the driver). Nothing should be

placed around the driver’s feet as such objects may slide under the pedals during

sudden braking manoeuvres and obstruct their use.

1

To tilt the seatback

Turn control knob 3 to the required po-

sition.

Heated seats

Turn control 4 to either position 1, 2 or

3 (depending on the temperature re-
quired). The

ñ

indicator light on the in-

strument panel comes on once the front

seat heating system is operating.

The system, which has a thermostat,

regulates the heating level.

To switch off the heated seat function,

turn control 4 to the OFF position.

4

2

3

1.33

Always wear your seat belt when trav-

elling in your vehicle. You must also

comply with the legislation of the par-

ticular country you are in.

Incorrectly adjusted or

twisted seat belts may

cause injuries in the event

of an accident.

Use one seat belt per person,

whether child or adult.
Even pregnant women should wear

a seat belt. In this case, ensure that

the lap belt is not exerting too much

pressure on the abdomen, but do

not allow any slack.

Before starting, first adjust your driv-

ing position, then ask all occupants

to adjust their seat belts to ensure

optimum protection.

Adjusting your driving

position

– Sit well back in your seat (having

removed your coat or jacket etc.).

This is essential to ensure your back

is positioned correctly;

– adjust the distance between the

seat and the pedals. Your seat

should be as far back as possible

while still allowing you to fully de-

press the pedals. The seatback

should be adjusted so that your arms

are slightly bent when you hold the

steering wheel;

– adjust the position of the steering

wheel.

Adjusting the seat belts

Sit with your back firmly against the

seatback.
The shoulder strap 1 should be as close

as possible to the base of the neck but

not on it.
Lap belt 2 should be worn flat over the

thighs and against the pelvis.
The seat belt must be worn as close to

the body as possible. Eg: avoid wearing

heavy clothing or keeping bulky objects

under the belts, etc.

SEAT BELTS

(1/4)

1

2