Citroën C-Elysée (2022 year). Manual in english — page 10

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CITROËN Connect Nav

The "Danger zone" audible warning feature is

not working.

The audible warning is not active or the volume

is too low.

► Activate the audible warning in the

"Navigation" menu and check the voice volume

in the sound settings.

The system does not suggest a detour

around an incident on the route.

The route settings do not take account of TMC

messages.

► Configure the "Traffic info " function in

the route settings list (Without, Manual or

Automatic).

I receive a warning about a "Danger area"

that is not on my route.

As well as providing guided navigation, the

system announces all "Danger areas" positioned

in a cone located in front of the vehicle. It may

provide an alert for "Danger areas" located on

nearby or parallel roads.

► Zoom the map to show the exact location

of the "Danger area". You can select "On the

route" to stop receiving warnings or decrease the

warning duration.

Certain traffic jams along the route are not

indicated in real time.

On starting, a few minutes may elapse before

the system begins to receive traffic information.

► Wait until traffic information is being received

correctly (traffic information icons shown on the

map).

In certain countries, only major routes

(motorways, etc.) are listed for the traffic

information.

This is perfectly normal. The system is

dependent on the traffic information available.

The altitude is not displayed.

On starting, GPS initialisation may take up to

3 minutes to receive more than 4 satellites

correctly.

► Wait until the system has started up

completely so that there is GPS coverage by at

least 4 satellites.

Depending on the geographical environment

(tunnel, etc.) or the weather, the conditions of

reception of the GPS signal may vary.

This behaviour is normal. The system is

dependent on the GPS signal reception

conditions.

My navigation is no longer connected.

During start-up and in certain geographical

areas, the connection may be unavailable.

► Check that the online services are activated

(settings, contract).

Radio

The reception quality of the tuned radio

station gradually deteriorates or the station

presets are not working (no sound, 87.5 MHz

is displayed, etc.).

The vehicle is too far from the selected station’s

transmitter, or no transmitter is present in the

geographical area.

► Activate the "RDS" function by means of the

short-cut menu to enable the system to check

whether there is a more powerful transmitter in

the geographical area.

The aerial is missing or has been damaged

(for example while entering a car wash or

underground car park).

► Have the aerial checked by a dealer.

The environment (hills, buildings, tunnels,

basement car parks, etc.) is blocking reception,

including in RDS mode.

This is a perfectly normal phenomenon, and is

not indicative of an audio system malfunction.

I cannot find some radio stations in the list of

stations received.

The name of the radio station changes.

The station is no longer received or its name has

changed in the list.

Some radio stations send other information

in place of their name (the title of the song for

example).

The system interprets these details as the station

name.

► Press the "Update list" button in the "Radio

stations” secondary menu.

Media

Playback of my USB memory stick starts only

after a very long wait (around 2 to 3 minutes).

Some files supplied with the memory stick may

greatly slow down access to reading the memory

stick (multiplication by 10 of the cataloguing

time).

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CITROËN Connect Nav

12

► Delete the files supplied with the memory

stick and limit the number of sub-folders in the

file structure on the memory stick.

The CD is systematically ejected or is not

played.

The CD is upside down, cannot be read, does

not contain audio files or contains audio files of a

format not recognised by the audio system.

► Check that the CD is inserted in the player

the right way up.

► Check the condition of the CD: the CD cannot

be played if it is too badly damaged.

The CD has been burned in a format that is not

compatible with the player (udf, etc.).

► Check the content if it is a burned CD:

consult the advice in the "AUDIO" section.

► The audio system CD player does not play

DVDs.

The CD is protected by an anti-pirating system

not recognised by the audio system.

► Due to poor quality, certain burned CDs will

not be played by the audio system.

There is a long waiting period following the

insertion of a CD or connection of a USB

memory stick.

The system reads a variety of data (folder, title,

artist, etc.). This can take from a few seconds to

a few minutes.

This is perfectly normal.

The CD audio quality is poor.

The CD is scratched or of poor quality.

► Insert good quality CDs and store them in

suitable conditions.

The audio settings (bass, treble, ambience) are

unsuitable.

► Return bass and treble settings to 0, without

selecting an ambience.

Some characters in the information about

the media currently being played are not

displayed correctly.

The audio system is unable to process certain

types of character.

► Use standard characters to name tracks and

folders.

Playback of files in audio streaming mode

does not start.

The connected device does not automatically

start playback.

► Start playback from the device.

The names of tracks and playing times

are not displayed on the screen in audio

streaming mode.

The Bluetooth profile does not allow the transfer

of this information.

Telephone

I cannot connect my Bluetooth telephone.

The telephone's Bluetooth function may be

switched off or the telephone may not be visible.

► Check that the telephone has Bluetooth

switched on.

► Check in the telephone settings that it is

"visible to all".

► Deactivate then reactivate the telphone’s

Bluetooth function.

The Bluetooth telephone is not compatible with

the system.

► You can check that your telephone is

compatible on the Brand's website (services).

The volume of the telephone connected in

Bluetooth mode is inaudible.

The volume depends on both the system and the

telephone.

► Increase the volume of the audio system, to

maximum if required, and increase the volume of

the telephone if necessary.

Ambient noise affects the quality of the

telephone call.

► Reduce the ambient noise level (close

windows, reduce ventilation, slow down, etc.).

Some contacts are duplicated in the list.

The options for synchronising contacts are:

synchronise the contacts on the SIM card, the

contacts on the telephone, or both. When both

synchronisations are selected, some contacts

may be duplicated.

► Select "Display SIM card contacts" or

"Display telephone contacts".

The contacts are not listed in alphabetical

order.

Some telephones offer display options.

Depending on the settings chosen, contacts can

be transferred in a specific order.

► Modify the telephone directory display

settings.

The system does not receive SMS.

SMS text messages cannot be sent to the

system in Bluetooth mode.

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CITROËN Connect Nav

Settings

When the treble and bass settings are

changed, the ambience is deselected.

When the ambience is changed, the treble

and bass settings are reset.

Selecting an ambience imposes the treble and

bass settings, and vice versa.

► Modify the treble and bass or ambience

settings to obtain the desired musical ambience.

When the balance settings are changed, the

distribution is deselected.

When the distribution setting is changed, the

balance settings are deselected.

Selecting a distribution setting imposes the

balance settings, and vice versa.

► Modify the balance setting or the distribution

setting to obtain the desired sound quality.

There is a difference in sound quality

between audio sources.

To allow for optimal listening quality, the sound

settings can be tailored to different audio

sources, which can generate audible differences

when changing source.

► Check that the sound settings are appropriate

to the sources listened to. We recommend

setting the sound functions (Bass:, Treble:,

Balance) to the middle position, setting the

musical ambience to "None", setting loudness

correction to "Active" in USB mode and "Inactive"

in Radio mode.

► In all cases, after applying sound settings,

adjust the volume level on the portable device (to

a high level) first. Then adjust the volume level

on the audio system.

When the engine is off, the system switches

off after several minutes of use.

When the engine is switched off, the system's

operating time depends on the state of charge of

the battery.

The switch-off is normal: the system

automatically goes into energy economy mode

and switches off to maintain an adequate charge

in the battery.

► Start the vehicle’s engine to increase the

charge of the battery.

The date and time cannot be set.

Setting of the date and time is only available

if the synchronisation with the satellites is

deactivated.

► Settings menu / Options / Time-Date setting.

Select the "Time" tab and deactivate the "GPS

synchronisation" (UTC).

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Vehicle data recording and privacy

13

Vehicle data recording

and privacy

Electronic control units are installed in your

vehicle. These control units process data

received from the vehicle's sensors, for example,

or data they generate themselves or exchange

with each other. Some of these control units are

required for the correct operation of your vehicle,

some others assist you while driving (driving or

manoeuvring aids), while others provide comfort

or infotainment functions.

The following contains general information about

how data is processed within the vehicle.

You will find additional information about the

specific data which is downloaded, stored

and transmitted to third parties and what it is

used for in your vehicle under the keyword

"Data protection". This information is directly

associated with the references for the functions

in question contained in the corresponding

vehicle handbook, or in the general terms and

conditions of sale.

This information is also available online.

Vehicle operating data

The control units process the data used for the

operation of the vehicle.

This data includes, for example:

– Information about the state of the vehicle

(e.g. speed, travel time, lateral acceleration,

wheel rotation rate, fastened seat belts display).

– Environmental conditions (e.g. temperature,

rain sensor, distance sensor).

As a general rule, this data is temporary, is

not stored for longer than one operating cycle

and is only used within the vehicle itself. The

control units often record this data (including the

vehicle's key). This function allows either the

temporary or permanent storage of information

about the state of the vehicle, stresses on

components, servicing requirements, as well as

events and technical errors.

Depending on the vehicle's equipment level, the

data stored is as follows:

– Operating state of system components

(e.g. filling level, tyre pressures, battery charge

status).

– Faults and malfunctions in important system

components (e.g. lamps, brakes).

– System reactions in specific driving situations

(e.g. deployment of an airbag, triggering of

stability control and braking systems).

– Information about events which have

damaged the vehicle.

– For electric and rechargeable hybrid vehicles,

the traction battery charge level and the

estimated driving range.

In particular circumstances (e.g. if the vehicle

has detected a malfunction), it may be necessary

to record data which would otherwise simply not

be stored.

When taking your vehicle in for servicing

(e.g. repairs, maintenance), the stored operating

data may be read along with the vehicle's

identification number and used if necessary.

The personnel working for the servicing network

(e.g. garages, manufacturers) or third parties

(e.g. roadside assistance agents) may read

the vehicle's data. This also applies to work

carried out under warranty and quality assurance

measures.

This data is generally read via the OBD

(On-Board Diagnostics) port fitted by law to

the vehicle. It is used to report on the technical

state of the vehicle or its components and

facilitates the diagnosis of malfunctions, in

compliance with warranty obligations and for

quality improvement. This data, in particular the

information relating to stress on components,

technical events, operator errors and other

malfunctions, is sent to the Manufacturer, if

necessary, along with the vehicle's identification

number. The Manufacturer's liability may also be

engaged. The Manufacturer may also use the

operating data taken from the vehicle for product

recalls. This data may also be used to check the

customer's warranty and any claims made under

warranty.

Any malfunctions stored in the vehicle may be

reset by an after-sales service company during

servicing or repair work, or at your request.

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Vehicle data recording and privacy

Comfort and infotainment

functions

Comfort settings and personalised settings

may be saved in the vehicle and modified or

reinitialised at any time.

Depending on the vehicle's equipment level, this

may include:

– Seat and steering wheel position settings.

– Chassis and air conditioning settings.

– Personalised settings such as the interior

lighting.

You can enter your own data into the functions

of your vehicle's audio and telematic system, as

part of the selected functionalities.

Depending on the vehicle's equipment level, this

may include:

– Multimedia data such as music, videos or

photos to be read by an integrated multimedia

system.

– Address book data to be used with an

integrated hands-free system or with an

integrated navigation system.

– Entered destinations.

– Data regarding the use of online services.

This data for the comfort and infotainment

functions may be stored locally in the vehicle

or saved to a device that you have connected

to the vehicle (e.g. smartphone, USB memory

stick or MP3 player). Data that you have entered

yourself may be deleted at any time.

This data may also be transmitted outside the

vehicle at your request, particularly when using

online services in line with the settings that you

have selected.

Smartphone integration

(e.g. Android Auto

®

or

Apple

®

CarPlay

®

)

If your vehicle is equipped accordingly, you can

connect your smartphone or another mobile

device to the vehicle in order to operate it using

the vehicle's integrated controls. Images and

sounds from the smartphone can be transmitted

through the audio and telematics system.

Specific information is simultaneously sent

to your smartphone. Depending on the type

of integration, this includes data such as location,

day/night mode and other general information

about the vehicle. For more information, please

refer to the user instructions for the vehicle or the

audio and telematics system.

Integrating a smartphone allows you to use

its applications, such as a navigation app or

music player. No other integration between

the smartphone and the vehicle is possible, in

particular active access to vehicle data. How the

data is processed subsequently is determined

by the supplier of the application being used.

The ability the change settings depends on the

application in question and on the operating

system installed on your smartphone.

Online services

If your vehicle is connected to a wireless

network, data can be exchanged between

your vehicle and other systems. Connection

to a wireless network is made possible via a

transmitter located in your vehicle or a mobile

device that you have provided (e.g. smartphone).

The online services can be used via this wireless

connection. These include online services and

applications (apps) provided to you by the

Manufacturer or other suppliers.

Exclusive services

As regards the Manufacturer's online services,

the corresponding functions are described by

the Manufacturer in an appropriate medium

(e.g. handbook, Manufacturer's website) and the

information about data protection is provided.

Personal data may be used for online services.

The exchange of data for this purpose takes

place over a secure connection, using for

example the Manufacturer's dedicated computer

systems. The collection, processing and use of

personal data for the development of services

are carried out solely on the basis of a legal

authorisation, for example in the case of a

legal emergency call system or a contractual

agreement or else under a consent agreement.

You can activate or deactivate the services and

functions (some may be chargeable) and, in

some cases, the vehicle's entire connection to

the wireless network. This does not include the

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Vehicle data recording and privacy

13

statutory functions and services such as the

emergency or assistance call system.

Third-party services

If you use online services provided by other

(third-party) suppliers, these services are subject

to the responsibility, the data protection and

the terms and conditions of use of the supplier

in question. The Manufacturer often has no

influence over the content exchanged in this

regard.

Please therefore ensure that you are aware of

the nature, extent and purpose of the collection

and use of personal data as part of the third-

party services provided by the service provider

in question.