Chrysler Pacifica Hybrid (2019 year). Manual — part 37

Climate

Too hot? Too cold? Adjust vehicle temperatures hands-free
and keep everyone comfortable while you keep moving
ahead. (If vehicle is equipped with climate control.)

Push the VR button

. After the beep, say one of the

following commands:
• “ Set driver temperature to 70 degrees”
• “ Set passenger temperature to 70 degrees”

TIP:

Voice Command for Climate may only be used to

adjust the interior temperature of your vehicle. Voice
Command will not work to adjust the heated seats or
steering wheel if equipped.

Navigation (4C NAV)

The Uconnect navigation feature helps you save time and
become more productive when you know exactly how to
get to where you want to go.

1. To enter a destination, push the VR button

. After the

beep, say: “ Find address 800 Chrysler Drive Auburn
Hills, Michigan.”

Uconnect 4C/4C NAV Climate

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2. Then follow the system prompts.

TIP:

To start a POI search, push the VR button

. After

the beep, say: “ Find nearest coffee shop.”

SiriusXM Guardian (4C/4C NAV) — If Equipped

CAUTION!

Some SiriusXM Guardian services, including SOS Call
and Roadside Assistance Call will NOT work without
an operable LTE (voice/data) or 3G or 4G (data) net-
work connection compatible with your device.

NOTE:

Your vehicle may be transmitting data as autho-

rized by the subscriber.

An included trial and/or subscription is required to take
advantage of the SiriusXM Guardian services in the next
section of this guide. To register with SiriusXM Guardian,
press the Apps button on the Uconnect 4C/4C NAV
touchscreen to get started.

NOTE:

SiriusXM Guardian is available only on equipped

vehicles purchased within the continental United States,
Alaska, Hawaii and Canada. Services can only be used
where coverage is available; see coverage map for details.

SOS Call

Theft Alarm Notification

Remote Door Lock/Unlock

Uconnect 4C NAV With 8.4–inch Display Navigation

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Send & Go

Vehicle Finder

Stolen Vehicle Assistance

Remote Vehicle Start**

Remote Horn & Lights

Roadside Assistance Call

Vehicle Health Reports**

Vehicle Health Alert**

Performance Pages Plus**

**If vehicle is equipped.

Register (4C/4C NAV)

To unlock the full potential of SiriusXM Guardian in your
vehicle, you must activate your SiriusXM Guardian ser-
vices.

1. Press the Apps icon on the bottom of your in-vehicle

touchscreen.

2. Select the Activate Services icon from your list of apps.

3. Select “Customer Care” to speak with a SiriusXM

Guardian Customer Care agent who will activate ser-
vices in your vehicle, or select “Enter Email” to activate
on the web.

• U.S. residents visit: www.siriusxm.com/guardian.
• Canadian residents visit: www.siriusxm.ca/guardian.

Vehicle Health Report/Alert (4C/4C NAV)

Your vehicle will send you a monthly email report, which
summarizes the performance of your vehicle’s key systems
so you can stay on top of your vehicle’s maintenance needs
if you are registered for SiriusXM Guardian. Your vehicle
will also send you Vehicle Health Alerts when it detects
issues with its key systems that need your attention. For
further information, refer to your Uconnect Owner’s
Manual Supplement.

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Mobile App (4C/4C NAV)

You’re only a few steps away from using remote commands
and sending a destination from your phone to your vehicle.

To use the Uconnect Mobile App:

1. Once you have registered your SiriusXM Guardian

services, download the Uconnect App to your mobile
device. Use your Owner Account login and password to
open the app.

2. Once on the “Remote” screen, you can begin using

Remote Door Lock/Unlock, Remote Vehicle Start, and
activate your horn and lights remotely, if equipped.

3. Press the “Location” button on the bottom menu bar of

the app to bring up a map to locate your vehicle or send
a location to your Uconnect Navigation using Vehicle
Finder and Send & Go , if equipped.

4. Press the “Settings” side menu in the upper left corner

of the app to bring up app settings.

NOTE:

For

further

information

please

visit

DriveUconnect.com (U.S. Residents) or DriveUconnect.ca
(Canadian Residents).

SiriusXM Travel Link (4C NAV)

Need to find a gas station, view local movie listings, check
a sports score or the 5 - day weather forecast? SiriusXM
Travel Link is a suite of services that brings a wealth of
information right to your Uconnect 4C NAV system. (Not
available for Uconnect 4 system.)

Push the VR button

. After the beep, say one of the

following commands:
• “ Show fuel prices”
• “ Show 5 - day weather forecast”
• “ Show extended weather”

Mobile App

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TIP:

Traffic alerts are not accessible with Voice Command.

Siri Eyes Free — If Equipped

Siri lets you use your voice to send text messages, select
media, place phone calls and much more. Siri uses your
natural language to understand what you mean and re-
sponds back to confirm your requests. The system is

designed to keep your eyes on the road and your hands on
the wheel by letting Siri help you perform useful tasks.

To enable Siri, push and hold, then release the Uconnect
Voice Recognition (VR) button on the steering wheel. After
you hear a double beep you can ask Siri to play podcasts
and music, get directions, read text messages and many
other useful requests.

SiriusXM Travel Link

Uconnect 4C/4C NAV With 8.4–inch Siri Eyes Free

Available

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Do Not Disturb

With Do Not Disturb, you can disable notifications from
incoming calls and texts, allowing you to keep your eyes
on the road and hands on the wheel. For your convenience,
there is a counter display to keep track of your missed calls
and text messages while you were using Do Not Disturb.

Do Not Disturb can automatically reply with a text mes-
sage, a call or both, when declining an incoming call and
send it to voicemail.

Automatic reply messages can be:
• “I am driving right now, I will get back to you shortly.”
• Create a custom auto reply message up to 160 characters.

NOTE:

Only the first 25 characters can be seen on the

touchscreen while typing a custom message.

While in Do Not Disturb, Conference Call can be selected
so you can still place a second call without being inter-
rupted by incoming calls.

NOTE:
• Reply with text message is not compatible with iPhones.
• Auto reply with text message is only available on

phones that support Bluetooth MAP.

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Android Auto — If Equipped

NOTE:

Feature availability depends on your carrier and

mobile phone manufacturer. Some Android Auto features
may or may not be available in every region and/or
language.

Android Auto allows you to use your voice to interact with
Android’s best-in-class speech technology through your
vehicle’s voice recognition system, and use your smart-
phone’s data plan to project your Android powered smart-
phone and a number of its apps onto your Uconnect
touchscreen. Connect your Android 5.0 (Lollipop), or
higher, to one of the media USB ports, using the factory-
provided USB cable, and press the new Android Auto icon
that replaces your “Phone” icon on the main menu bar to
begin Android Auto. Push and hold the VR button on the
steering wheel, or press and hold the “Microphone” icon
within Android Auto, to activate Android’s VR, which
recognizes natural voice commands, to use a list of your
smartphone’s features:
• Maps
• Music
• Phone

• Text Messages
• Additional Apps

Refer to your Uconnect Owner’s Manual Supplement for
further information.

NOTE:

Requires compatible smartphone running Android

5.0 Lollipop or higher and download app on Google Play.
Android, Android Auto, and Google Play are trademarks
of Google Inc.

Android Auto On 8.4-inch Display

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Apple CarPlay — If Equipped

NOTE:

Feature availability depends on your carrier and

mobile phone manufacturer. Some Apple CarPlay features
may or may not be available in every region and/or
language.

Apple CarPlay allows you to use your voice to interact
with Siri through your vehicle’s voice recognition system,
and use your smartphone’s data plan to project your
iPhone and a number of its apps onto your Uconnect
touchscreen. Connect your iPhone 5, or higher, to one of
the media USB ports, using the factory-provided Lightning
cable, and press the new CarPlay icon that replaces your
“Phone” icon on the main menu bar to begin Apple
CarPlay. Press and hold the VR button on the steering
wheel, or press and hold the “Home” button within Apple
CarPlay, to activate Siri, which recognizes natural voice
commands to use a list of your iPhone’s features:
• Phone
• Music
• Messages
• Maps
• Additional Apps

Refer to your Uconnect Owner’s Manual Supplement for
further information.

NOTE:

Requires compatible iPhone. See dealer for phone

compatibility. Data plan rates apply. Vehicle user interface
is a product of Apple. Apple CarPlay is a trademark of
Apple Inc. iPhone is a trademark of Apple Inc., registered
in the US and other countries. Apple terms of use and
privacy statements apply.

Apple CarPlay On 8.4-inch Display

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General Information

The following regulatory statement applies to all Radio
Frequency (RF) devices equipped in this vehicle:

This device complies with Part 15 of the FCC Rules and
with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, in-

cluding interference that may cause undesired opera-
tion.

NOTE:

Changes or modifications not expressly approved

by the party responsible for compliance could void the
user’s authority to operate the equipment.

Additional Information

© 2018 FCA US LLC. All rights reserved. Mopar and
Uconnect are registered trademarks and Mopar Owner
Connect is a trademark of FCA US LLC. Android is a
trademark of Google Inc. SiriusXM and all related marks
and logos are trademarks of SiriusXM Radio Inc.

Uconnect System Support:
• U.S. residents visit www.DriveUconnect.com or call:

1-877-855-8400(24 hours a day 7 days a week)

• Canadian residents visit www.DriveUconnect.ca or call:

1-800-465-2001(English) or 1-800-387-9983(French)

SiriusXM Guardian services support:
• U.S. residents visit www.siriusxm.com/guardian or call:

1-844-796-4827

• Canadian residents visit www.siriusxm.ca/guardian or

call: 1-877-324-9091

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CD/DVD DISC MAINTENANCE

To keep a CD/DVD in good condition, take the following
precautions:
• Handle the disc by its edge; avoid touching the surface.
• If the disc is stained, clean the surface with a soft cloth,

wiping from center to edge.

• Do not apply paper or tape to the disc; avoid scratching

the disc.

• Do not use solvents such as benzene, thinner, cleaners,

or anti-static sprays.

• Store the disc in its case after playing.
• Do not expose the disc to direct sunlight.
• Do not store the disc where temperatures may become

too high.

NOTE:

If you experience difficulty in playing a particular

disc, it may be damaged (e.g., scratched, reflective coating
removed, a hair, moisture or dew on the disc), oversized, or
have protection encoding. Try a known good disc before
considering disc player service.

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CONTENTS

䡵 SUGGESTIONS FOR OBTAINING SERVICE FOR

YOUR VEHICLE . . . . . . . . . . . . . . . . . . . . . . . .596

▫ Prepare For The Appointment . . . . . . . . . . . . . .596
▫ Prepare A List . . . . . . . . . . . . . . . . . . . . . . . . .596
▫ Be Reasonable With Requests . . . . . . . . . . . . . .596

䡵 IF YOU NEED ASSISTANCE . . . . . . . . . . . . . . . .596

▫ FCA US LLC Customer Center . . . . . . . . . . . . .597
▫ FCA Canada Inc. Customer Center. . . . . . . . . . .597
▫ In Mexico Contact . . . . . . . . . . . . . . . . . . . . . .597
▫ Puerto Rico And U.S. Virgin Islands. . . . . . . . . .597

▫ Customer Assistance For The Hearing Or

Speech Impaired (TDD/TTY) . . . . . . . . . . . . . .597

▫ Service Contract . . . . . . . . . . . . . . . . . . . . . . .598

䡵 WARRANTY INFORMATION . . . . . . . . . . . . . . .599
䡵 MOPAR PARTS . . . . . . . . . . . . . . . . . . . . . . . . .599
䡵 REPORTING SAFETY DEFECTS . . . . . . . . . . . . .599

▫ In The 50 United States And Washington, D.C. . .599
▫ In Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . .599

䡵 PUBLICATION ORDER FORMS . . . . . . . . . . . . .600

11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE

Prepare For The Appointment

If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.

Prepare A List

Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.

Be Reasonable With Requests

If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.

IF YOU NEED ASSISTANCE

The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.

Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.

This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
• If for some reason you are still not satisfied, talk to the

general manager or owner of the authorized dealer.
They want to know if you need assistance.

• If an authorized dealer is unable to resolve the concern,

you may contact the manufacturer’s customer center.

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Any communication to the manufacturer’s customer center
should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage

FCA US LLC Customer Center

P.O. Box 21–8004

Auburn Hills, MI 48321–8004

Phone: (800) 247-9753

FCA Canada Inc. Customer Center

P.O. Box 1621

Windsor, Ontario N9A 4H6

Phone: (800) 465-2001 English / (800) 387-9983 French

In Mexico Contact

Av. Prolongacion Paseo de la Reforma, 1240

Sante Fe C.P. 05109

Mexico, D. F.

In Mexico City: 800-505-1300

Outside Mexico City: +(52)55 50817568

Puerto Rico And U.S. Virgin Islands

FCA Caribbean LLC

P.O. Box 191857

San Juan 00919-1857

Phone: (800) 247-9753

Fax: (787) 782-3345

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)

To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access

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597

to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.

Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.

Service Contract

You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).

The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not

responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.

We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.

WARNING!

Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of

(Continued)

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WARNING! (Continued)

California to cause cancer and birth defects, or other
reproductive harm.

WARRANTY INFORMATION

See the Warranty Information Booklet for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.

MOPAR PARTS

Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.

REPORTING SAFETY DEFECTS

In The 50 United States And Washington, D.C.

If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC.

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, an authorized
dealer or FCA US LLC.

To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.

In Canada

If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.

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PUBLICATION ORDER FORMS

To order the following manuals, you may use either the
website or the phone numbers listed below.

Service Manuals

These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.

Diagnostic Procedure Manuals

Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.

Owner’s Manuals

These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.

Call toll free at:
• 1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)

Or

Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)

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