Chrysler RG Voyager. Manual — part 743
CONDITION
POSSIBLE CAUSES
CORRECTION
Inoperative lower drive unit assembly
Remove lower drive unit and check for
broken condition
Wiring problems (system or vehicle)
Troubleshoot using the appropriate wiring
information
Power loss during power
door operation
Wiring problems (system or vehicle)
Troubleshoot using the appropriate wiring
information
Low battery voltage
Charge battery
Inoperative sliding door control
module or BCM
Disconnect then reconnect battery negative
cable to reset module. Cycle door, if no
function exists check for loose wire
connections, see Body Diagnostic Manual
for detailed procedures
Inoperative drive assembly
Remove lower drive unit and check for no
drive condition
No latching in primary
and/or secondary positions
Inoperative inside/outside handle
assembly
Go to that
9
POSSIBLE CAUSE
9
and review
9
CORRECTIONS
9
Inoperative latch assembly
Check wire connections and for blown fuse
Check cable connections
Check for foreign matter preventing the
operation of latch assembly
Troubleshoot using body diagnostic manual
Replace latch assembly, if necessary
Binding or sticking of components
Establish location of binding and replace
necessary components
Inoperative sliding door control
module or BCM
Disconnect then reconnect battery negative
cable to reset module. Cycle door, if no
function exists check for loose wire
connections, see Body Diagnostic Manual
for detailed procedures
Door seal force too high
Inspect seals for damage, mis-assembly,
foreign matter. (Refer to 8 - ELECTRICAL/
POWER DOORS - STANDARD
PROCEDURE) for door adjustment
procedure and specifications in the Body
section of the service manual for
specifications
Inoperative drive assembly
Remove lower drive unit and check for no
drive condition
Inoperative striker
Striker misaligned or loose
Striker damaged
Replace striker if necessary
Latch will not fully release
from primary position
Inoperative latch assembly
Check wire connections and for blown fuse
Check cable connections
Check for foreign matter preventing the
operation of latch assembly
RS
POWER SLIDING DOOR SYSTEM
8N - 45
POWER SLIDING DOOR SYSTEM (Continued)
CONDITION
POSSIBLE CAUSES
CORRECTION
Troubleshoot using body diagnostic manual
Replace latch assembly, if necessary
Inoperative fuel filler door lockout
mechanism
Check operation of fuel filler door lockout
mechanism.
Inoperative sliding door control
module or BCM
Disconnect then reconnect battery negative
cable to reset module. Cycle door, if no
function exists check for loose wire
connections, see Body Diagnostic Manual
for detailed procedures
Inoperative striker
Striker misaligned or loose
Striker damaged
Replace striker if necessary
Cables worn and stretched
Replace cables as necessary
Binding or sticking of components
Establish location of binding and replace
necessary components
Key fob, B-pillar or
overhead console switch
does not operate power
sliding door
Blown Fuse
Check fuse and replace
Battery voltage low
Charge or replace battery
Inoperative latch assembly
Check for foreign matter preventing the
operation of latch assembly
Check wire connection
Pawl and/or ratchet switch inoperative
Replace latch if necessary
Wiring problems (system or vehicle)
Troubleshoot using the appropriate wiring
information
Inoperative BCM
Check electrical connections
Refer to the body diagnostic manual for
additional checks
Replace BCM if necessary
Inoperative key fob
Verify inoperative key fob by trying other
key fob functions
Replace key fob battery
Reprogram key fob
Replace key fob if necessary
Inoperative sliding door control
module
Disconnect then reconnect battery negative
cable to reset module. Cycle door, if no
function exists check for loose wire
connections, see Body Diagnostic Manual
for detailed procedures
Inoperative door motor assembly
Check for foreign matter preventing the
operation of gear motor assembly
Check wire connections
8N - 46
POWER SLIDING DOOR SYSTEM
RS
POWER SLIDING DOOR SYSTEM (Continued)
CONDITION
POSSIBLE CAUSES
CORRECTION
Gear motor clutch does not engage,
replace assembly
Full open switch inoperative, replace hold
open latch assembly
Replace motor assembly. if necessary
Door does not stay open
Inoperative hold open latch assembly
Check wire/cable connections
Replace hold open latch, if necessary
Inoperative hold open latch striker
Replace hold open latch striker, if
necessary
High inside/outside opening
effort
Inoperative latch assembly
Check wire connections and for blown fuse
Check cable connections
Check for foreign matter preventing the
operation of latch assembly
Troubleshoot using body diagnostic manual
Replace latch assembly, if necessary
Inoperative inside/outside handle
assembly
Go to that
9
POSSIBLE CAUSE
9
and review
9
CORRECTIONS
9
Binding or sticking of components
Establish location of binding and replace
necessary components
Door continues to cinch
closed during power mode
Inoperative latch assembly
Check wire connections and for blown fuse
Check for foreign matter preventing the
operation of latch assembly
Troubleshoot using body diagnostic manual
Replace latch assembly, if necessary
Inoperative sliding door control
module or BCM
Disconnect then reconnect battery negative
cable to reset module. Cycle door, if no
function exists check for loose wire
connections, see Body Diagnostic Manual
for detailed procedures
Wiring problems (system or vehicle)
Troubleshoot using the appropriate wiring
information
Door continues to open
during power mode
(runaway motor)
Inoperative sliding door control
module or BCM
Disconnect then reconnect battery negative
cable to reset module. Cycle door, if no
function exists check for loose wire
connections, see Body Diagnostic Manual
for detailed procedures
Inoperative hold open latch assembly
Check wire/cable connections
Replace hold open latch, if necessary
Inoperative drive assembly
Remove lower drive unit and check for no
drive condition
Wiring problems (system or vehicle)
Troubleshoot using electrical schematics.
Refer to wiring diagrams
RS
POWER SLIDING DOOR SYSTEM
8N - 47
POWER SLIDING DOOR SYSTEM (Continued)
CONDITION
POSSIBLE CAUSES
CORRECTION
Door opens very slowly
Inoperative door motor assembly
Check wire/cable connections
Replace motor assembly, if necessary
Binding or sticking of components
Establish location of binding and replace
necessary components
Squeaks, Noises and rattles
Foreign material in door
compartment
Remove foreign material
Loose components
Check and tighten loose components
Missing stabilizers, bumpers or
anti-rattle components
Check to ensure components are present.
Replace as necessary
Misadjusted stabilizers, bumpers or
anti-rattle components
Adjust components as necessary
Poor door track lubrication
Lubricate the front portions of the side door
tracks with
9
Door Ease
T9
or equivalent
STANDARD PROCEDURE
POWER SLIDING DOOR LEARN CYCLE
Any time a power sliding door component is
removed, replaced, door adjustment is performed or
diagnostic trouble codes are addressed and erased, a
learn cycle must be performed. This learn cycle
enables the power sliding door control module to
learn or relearn its critical information (travel limits,
resistance to door travel, etc.) which allows it to per-
form properly and safely. To perform a power sliding
door learn cycle do the following:
(1) Obtain a DRB III
t, or equivalent scan tool.
Connect the scan tool to the vehicle and check for
any power sliding door system stored diagnostic trou-
ble codes, erase any stored codes. Operate the system
and check to see if any trouble codes return. If any
diagnostic trouble codes return, diagnose, correct and
erase the codes before performing the learn cycle. If a
DRB III
t, or equivalent scan tool is not available, the
learn cycle can be performed by opening and closing
the power sliding door using any of the normal open/
close command switches. Be certain to cycle the
power sliding door through a complete open and
close cycle or the procedure will not be complete.
(2) Using the scan tool, Go into Test Routine Menu
and select a power open command.
(3) Select a power close command.
(4) The power side door learn cycle is complete.
NOTE: If the power sliding door will not complete a
full cycle, a problem exists with the power sliding
door system. (Refer to 8 - ELECTRICAL/POWER
DOORS - DIAGNOSIS AND TESTING) for additional
information.
PUSH-PIN GROMMET REPLACEMENT
Push-pin grommets are used to hold and isolate
the power sliding door motor to and from the door
inner panel. This secures the door motor assembly to
the inner panel and keeps the audible motor vibra-
tions to a minimum. If a push-pin grommet shows
signs of wear, it must be replaced. Follow the proce-
dure below if replacement is necessary.
(1) Remove the door motor from the door inner
panel. (Refer to 8 - ELECTRICAL/POWER DOORS/
MOTOR - REMOVAL).
(2) Using a trim panel tool (special tool #C-4755)
or equivalent, remove the push-pin grommets from
the inner panel by pulling them straight out (Fig. 2).
(3) Install the replacement push-pin grommets in
the inner panel and install the door motor (Refer to 8
- ELECTRICAL/POWER DOORS/MOTOR - INSTAL-
LATION).
8N - 48
POWER SLIDING DOOR SYSTEM
RS
POWER SLIDING DOOR SYSTEM (Continued)
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