RAM C/V (2013 year). Manual — part 42

Mileage or time passed

(whichever comes first)

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

100,000

1

10,000

120,000

130,000

140,000

150,000

Or Years:

2

3

4

5

6

7

8

9

10

11

12

13

14

15

Or Kilometers:

32,000

48,000

64,000

80,000

96,000

1

12,000

128,000

144,000

160,000

176,000

192,000

208,000

224,000

240,000

Additional Maintenance

Replace engine air filter.

X

X

X

X

X

Replace cabin/air conditioning
filter.

X

X

X

X

X

X

X

Replace spark plugs (3.6L en-
gine). **

X

Flush and replace the engine
coolant at 10 years or 150,000
miles (240,000 km) whichever
comes first.

X

X

8

M

A

I

N

T
E

N
A
N
C
E

S
C
H
E
D
U
L
E
S

MAINTENANCE SCHEDULES

663

Mileage or time passed

(whichever comes first)

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

100,000

1

10,000

120,000

130,000

140,000

150,000

Or Years:

2

3

4

5

6

7

8

9

10

11

12

13

14

15

Or Kilometers:

32,000

48,000

64,000

80,000

96,000

1

12,000

128,000

144,000

160,000

176,000

192,000

208,000

224,000

240,000

Change automatic transmission
fluid and filter if using your ve-
hicle for any of the following: po-
lice, taxi, fleet, or frequent trailer
towing.

X

Change automatic transmission
fluid and filter.

X

Inspect and replace PCV valve if
necessary.

X

** The spark plug change interval is mileage based only,
yearly intervals do not apply.

8

M

A

I

N

T
E

N
A
N
C
E

S
C
H
E
D
U
L
E
S

664

MAINTENANCE SCHEDULES

WARNING!

• You can be badly injured working on or around a

motor vehicle. Do only service work for which you
have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.

• Failure to properly inspect and maintain your ve-

hicle could result in a component malfunction and
effect vehicle handling and performance. This
could cause an accident.

8

M

A

I

N

T
E

N
A
N
C
E

S
C
H
E
D
U
L
E
S

MAINTENANCE SCHEDULES

665

IF YOU NEED CONSUMER ASSISTANCE

CONTENTS

䡵 SUGGESTIONS FOR OBTAINING SERVICE

FOR YOUR VEHICLE . . . . . . . . . . . . . . . . . . .669

▫ Prepare For The Appointment. . . . . . . . . . . . .669
▫ Prepare A List . . . . . . . . . . . . . . . . . . . . . . . .669
▫ Be Reasonable With Requests . . . . . . . . . . . . .669

䡵 IF YOU NEED ASSISTANCE . . . . . . . . . . . . . .669

▫ Chrysler Group LLC Customer Center. . . . . . .670
▫ Chrysler Canada Inc. Customer Center . . . . . .670
▫ In Mexico contact: . . . . . . . . . . . . . . . . . . . . .671

▫ Customer Assistance For The Hearing Or

Speech Impaired (TDD/TTY) . . . . . . . . . . . . .671

▫ Service Contract . . . . . . . . . . . . . . . . . . . . . .671

䡵 WARRANTY INFORMATION . . . . . . . . . . . . .672
䡵 MOPAR® PARTS . . . . . . . . . . . . . . . . . . . . . . .673
䡵 REPORTING SAFETY DEFECTS . . . . . . . . . . . .673

▫ In The 50 United States And

Washington, D.C.. . . . . . . . . . . . . . . . . . . . . .673

▫ In Canada. . . . . . . . . . . . . . . . . . . . . . . . . . .673

9

䡵 PUBLICATION ORDER FORMS . . . . . . . . . . . .674
䡵 DEPARTMENT OF TRANSPORTATION UNIFORM

TIRE QUALITY GRADES . . . . . . . . . . . . . . . . .675

▫ Treadwear. . . . . . . . . . . . . . . . . . . . . . . . . . .675

▫ Traction Grades . . . . . . . . . . . . . . . . . . . . . . .675
▫ Temperature Grades. . . . . . . . . . . . . . . . . . . .676

668

IF YOU NEED CONSUMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE

Prepare For The Appointment

If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.

Prepare A List

Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.

Be Reasonable With Requests

If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealer, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.

IF YOU NEED ASSISTANCE

The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.

9

IF YOU NEED CONSUMER ASSISTANCE

669

Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.

This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
• If for some reason you are still not satisfied, talk to the

general manager or owner of the authorized dealer.
They want to know if you need assistance.

• If an authorized dealer is unable to resolve the con-

cern, you may contact the manufacturer’s customer
center.

Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage

Chrysler Group LLC Customer Center

P.O. Box 21–8004

Auburn Hills, MI 48321–8004

Phone: (866) 726–4636

Chrysler Canada Inc. Customer Center

P.O. Box 1621

Windsor, Ontario N9A 4H6

Phone: (800) 465–2001 English / (800) 387–9983 French

670

IF YOU NEED CONSUMER ASSISTANCE

In Mexico contact:

Av. Prolongacion Paseo de la Reforma, 1240

Sante Fe C.P. 05109

Mexico, D. F.

In Mexico City: 5081-7568

Outside Mexico City: 1-800-505-1300

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)

To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.

Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.

Service Contract

You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).

9

IF YOU NEED CONSUMER ASSISTANCE

671

The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.

We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.

WARNING!

Engine exhaust, some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer and
birth defects, or other reproductive harm. In addi-
tion, certain fluids contained in vehicles and certain
products of component wear contain, or emit, chemi-
cals known to the State of California to cause cancer
and birth defects, or other reproductive harm.

WARRANTY INFORMATION

See the Warranty Information Booklet, located on the
DVD, for the terms and provisions of Chrysler Group
LLC warranties applicable to this vehicle and market.

672

IF YOU NEED CONSUMER ASSISTANCE

MOPAR® PARTS

MOPAR® fluids, lubricants, parts, and accessories are
available from an authorized dealer. They are recom-
mended for your vehicle in order to help keep the vehicle
operating at its best.

REPORTING SAFETY DEFECTS

In The 50 United States And Washington, D.C.

If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy

campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.

To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.

In Canada

If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/

9

IF YOU NEED CONSUMER ASSISTANCE

673

PUBLICATION ORDER FORMS

To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.

NOTE:

A street address is required when ordering

manuals (no P.O. Boxes).

Service Manuals

These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing Chrysler Group LLC ve-
hicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts.

Diagnostic Procedure Manuals

Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.

Owner’s Manuals

These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific Chrysler Group LLC vehicles.
Included are starting, operating, emergency and mainte-
nance procedures as well as specifications, capabilities
and safety tips.

674

IF YOU NEED CONSUMER ASSISTANCE

Call toll free at:

• 1–800–890–4038 (U.S.)
• 1–800–387–1143 (Canada)

Or

Visit us on the Worldwide Web at:

• www.techauthority.com

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES

The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.

All passenger car tires must conform to Federal safety
requirements in addition to these grades.

Treadwear

The Treadwear grade is a comparative rating, based on the
wear rate of the tire when tested under controlled condi-
tions on a specified government test course. For example, a
tire graded 150 would wear one and one-half times as well
on the government course as a tire graded 100. The relative
performance of tires depends upon the actual conditions of
their use, however, and may depart significantly from the
norm due to variations in driving habits, service practices,
and differences in road characteristics and climate.

Traction Grades

The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.

9

IF YOU NEED CONSUMER ASSISTANCE

675

WARNING!

The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.

Temperature Grades

The temperature grades are A (the highest), B, and C,
representing the tire’s resistance to the generation of heat
and its ability to dissipate heat, when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life, and

excessive temperature can lead to sudden tire failure. The
grade C corresponds to a level of performance, which all
passenger car tires must meet under the Federal Motor
Vehicle Safety Standard No. 109. Grades B and A repre-
sent higher levels of performance on the laboratory test
wheel, than the minimum required by law.

WARNING!

The temperature grade for this tire is established for
a tire that is properly inflated and not overloaded.
Excessive speed, under-inflation, or excessive load-
ing, either separately or in combination, can cause
heat buildup and possible tire failure.

676

IF YOU NEED CONSUMER ASSISTANCE

Adding Engine Coolant (Antifreeze) . . . . . . . . . . . .625
Adding Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .546
Adding Washer Fluid . . . . . . . . . . . . . . . . . . . . . .622
Additives, Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . .540
Adjustable Pedals . . . . . . . . . . . . . . . . . . . . . . . . .234
Airbag. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Airbag Deployment . . . . . . . . . . . . . . . . . . . . . . . .87
Airbag Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Airbag Maintenance . . . . . . . . . . . . . . . . . . . . . . . .88
Airbag, Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Airbag, Window (Side Curtain) . . . . . . . . . . . . . . . .79
Air Cleaner, Engine (Engine Air Cleaner Filter) . . . .614
Air Conditioner Maintenance . . . . . . . . . . . . . . . . .618
Air Conditioning. . . . . . . . . . . . . . . . . . . . . . . . . .437
Air Conditioning Controls . . . . . . . . . . . . . . . . . . .437
Air Conditioning Filter . . . . . . . . . . . . . . . . . . . . .459
Air Conditioning, Rear Zone . . . . . . . . . . . . . . . . .443
Air Conditioning Refrigerant . . . . . . . . . . . . . . . . .618
Air Conditioning System . . . . . . . . . . . . . . . . . . . .437

Air Conditioning System, Zone Control. . . . . . . . . .437
Air Pressure, Tires. . . . . . . . . . . . . . . . . . . . . . . . .516
Alarm Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . .324
Alarm (Security Alarm) . . . . . . . . . . . . . . . . . . . . . .17
Alterations/Modifications, Vehicle . . . . . . . . . . . . . . .8
Antenna, Satellite Radio. . . . . . . . . . . . . . . . . . . . .377
Antifreeze (Engine Coolant) . . . . . . . . . . . . . . . . . .624

Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .627

Anti-Lock Warning Light . . . . . . . . . . . . . . . . . . . .318
Anti-Theft System. . . . . . . . . . . . . . . . . . . . . . . . . .17
Appearance Care . . . . . . . . . . . . . . . . . . . . . . . . .633
Ashtray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279
Assistance Towing. . . . . . . . . . . . . . . . . . . . . . . . .159
Assist, Hill Start . . . . . . . . . . . . . . . . . . . . . . . . . .499
Auto Down Power Windows . . . . . . . . . . . . . . . . . .42
Automatic Dimming Mirror . . . . . . . . . . . . . . . . . .131
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . . .38
Automatic Headlights . . . . . . . . . . . . . . . . . . . . . .222
Automatic Temperature Control (ATC) . . . . . . . . . .446

678

INDEX

Automatic Transmission . . . . . . . . . . . . . . . . . . . .468

Adding Fluid . . . . . . . . . . . . . . . . . . . . . . . . . .633
Fluid and Filter Changes . . . . . . . . . . . . . . . . . .633
Fluid Change . . . . . . . . . . . . . . . . . . . . . . . . . .633
Fluid Level Check . . . . . . . . . . . . . . . . . . . . . . .633
Fluid Type . . . . . . . . . . . . . . . . . . . . . . . . . . . .631
Gear Ranges . . . . . . . . . . . . . . . . . . . . . . . . . . .473
Special Additives . . . . . . . . . . . . . . . . . . . . . . .632
Torque Converter . . . . . . . . . . . . . . . . . . . . . . .481

Auto Up Power Windows . . . . . . . . . . . . . . . . . . . .42

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .616

Jump Starting . . . . . . . . . . . . . . . . . . . . . . . . . .592
Keyless Transmitter Replacement (RKE) . . . . . . . .28
Saving Feature (Protection) . . . . . . . . . . . . . . . .227

Belts, Seat. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Blind Spot Monitoring . . . . . . . . . . . . . . . . . . . . . .136
Body Builders Guide . . . . . . . . . . . . . . . . . . . . . . . .6
Body Mechanism Lubrication . . . . . . . . . . . . . . . . .621

B-Pillar Location . . . . . . . . . . . . . . . . . . . . . . . . . .510
Brake Assist System . . . . . . . . . . . . . . . . . . . . . . .493
Brake Control System, Electronic . . . . . . . . . . . . . .492
Brake Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . .657
Brake System . . . . . . . . . . . . . . . . . . . . . . . . . . . .629

Fluid Check . . . . . . . . . . . . . . . . . . . . . . . . . . .630
Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .487
Warning Light . . . . . . . . . . . . . . . . . . . . . . . . .324

Brake/Transmission Interlock . . . . . . . . . . . . . . . . .471
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . . . .651
Bulbs, Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Calibration, Compass . . . . . . . . . . . . . . . . . . . . . .345
Camera, Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . .249
Capacities, Fluid . . . . . . . . . . . . . . . . . . . . . . . . . .655
Caps, Filler

Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .546
Power Steering . . . . . . . . . . . . . . . . . . . . . . . . .486
Radiator (Coolant Pressure) . . . . . . . . . . . . . . . .626

10

INDEX

679

Carbon Monoxide Warning . . . . . . . . . . . . . . . . . .118
Cargo Area Features . . . . . . . . . . . . . . . . . . . . . . .294
Cargo Compartment . . . . . . . . . . . . . . . . . . . . . . .294

Luggage Carrier . . . . . . . . . . . . . . . . . . . . . . . .298

Cargo (Vehicle Loading) . . . . . . . . . . . . . . . . . . . .285
Car Washes . . . . . . . . . . . . . . . . . . . . . . . . . . . . .634
Cellular Phone . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Center High Mounted Stop Light . . . . . . . . . . . . . .654
Certification Label. . . . . . . . . . . . . . . . . . . . . . . . .548
Chains, Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . .525
Changing A Flat Tire . . . . . . . . . . . . . . . . . . . . . . .571
Chart, Tire Sizing . . . . . . . . . . . . . . . . . . . . . . . . .504
Check Engine Light (Malfunction Indicator Light) . . .321
Checking Your Vehicle For Safety . . . . . . . . . . . . . .118
Checks, Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Child Restraint . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Child Safety Locks . . . . . . . . . . . . . . . . . . . . . . . . .49
Clean Air Gasoline . . . . . . . . . . . . . . . . . . . . . . . .538
Climate Control . . . . . . . . . . . . . . . . . . . . . . . . . .437

Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .355
Coat Hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .285
Coin Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286
Cold Weather Operation . . . . . . . . . . . . . . . . . . . .466
Compact Disc (CD) Maintenance . . . . . . . . . . . . . .436
Compact Spare Tire . . . . . . . . . . . . . . . . . . . . . . . .520
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .344
Compass Calibration . . . . . . . . . . . . . . . . . . . . . . .345
Compass Variance . . . . . . . . . . . . . . . . . . . . . . . . .345
Computer, Trip/Travel. . . . . . . . . . . . . . . . . . . . . .342
Connector

UCI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .380
Universal Consumer Interface (UCI) . . . . . . . . . .380

Conserving Fuel . . . . . . . . . . . . . . . . . . . . . . . . . .340
Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286
Console, Floor . . . . . . . . . . . . . . . . . . . . . . . . . . .286
Console, Overhead . . . . . . . . . . . . . . . . . . . . . . . .251
Console, Removable . . . . . . . . . . . . . . . . . . . . . . .291
Contract, Service . . . . . . . . . . . . . . . . . . . . . . . . . .671

680

INDEX