Nissan Qashqai J11. Manual — part 2139

AV-230, "AV CONTROL UNIT :

No sound comes out or the level of the
sound is low.

No sound from all speakers.

• Speaker circuit shorted to ground.

Refer to

AV-159, "Wiring Diagram"

• AV control unit power supply and ground

circuits malfunction.
Refer to

Diagnosis Procedure"

Only a certain speaker (front tweeter LH,
front tweeter RH, front door speaker LH,
front door speaker RH, rear door speaker
LH, rear door speaker RH) does not output
sound.

• Poor connector connection of speaker.
• Sound signal circuit malfunction between

AV control unit and speaker.
Refer to:

AV-233, "Diagnosis Procedure"

AV-235, "Diagnosis Procedure"

tweeter).

AV-237, "Diagnosis Procedure"

door speaker).

(rear

door speaker).

• Malfunction in speaker.

Refer to:

AV-262, "Removal and Installation"

(front

tweeter).

AV-263, "Removal and Installation"

(front

door speaker).

AV-264, "Removal and Installation"

(rear

door speaker).

• Malfunction in AV control unit.

Refer to

AV-246

< SYMPTOM DIAGNOSIS >

[NAVIGATION]

MULTI AV SYSTEM

RELATED TO HANDS-FREE PHONE

• Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with

the vehicle.

• It is possible that a malfunction is occurring due to a version change of the phone even though the phone is

a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and
check that it operates normally. It is important to determine whether the cause of the malfunction is the vehi-
cle or the cellular phone.

Noise is mixed with audio.

Noise comes out from all speakers.

Malfunction in AV control unit.
Refer to

AV-233, "Diagnosis Procedure"

Noise comes out only from a certain speak-
er (front tweeter LH, front tweeter RH, front
door speaker LH, front door speaker RH,
rear door speaker LH, rear door speaker
RH).

• Poor connector connection of speaker.
• Sound signal circuit malfunction between

AV control unit and speaker.
Refer to:

(front

tweeter).

AV-235, "Diagnosis Procedure"

(front

door speaker).

AV-237, "Diagnosis Procedure"

(rear

door speaker).

• Malfunction in speaker.
• Poor Installation of speaker (e.g. back-

lash and looseness).
Refer to:

AV-262, "Removal and Installation"

AV-263, "Removal and Installation"

tweeter).

AV-264, "Removal and Installation"

door speaker).

(rear

door speaker).

• Malfunction in AV control unit.

Refer to

Noise is mixed with radio only (when the ve-
hicle hits a bump or while driving over bad
roads)

Poor connector connection of antenna or
antenna feeder.
Refer to

AV-216, "Diagnosis Procedure"

No radio reception or poor reception.

• Other audio sounds are normal.
• Any radio station cannot be received or

poor reception is caused even after mov-
ing to a service area with good reception
(e.g. a place with clear view and no ob-
stacles generating external noises).

• Antenna amp. ON signal circuit malfunc-

tion.
Refer to

• Poor connector connection of antenna or

antenna feeder.
Refer to

AV-143, "CONSULT Function"

No satellite radio reception.

There is malfunction in the CONSULT self
diagnosis result.
Refer to

• Malfunction in antenna, antenna feeder

or AV control unit. Perform DTC diagno-
sis.
Refer to

AV-213, "Diagnosis Procedure"

• Poor continuity in antenna feeder.
• Poor connector connection of antenna or

antenna feeder.
Refer to

AV-143, "CONSULT Function"

There is no malfunction in the CONSULT
self diagnosis result.
Refer to

• Poor continuity in antenna feeder.
• Poor connector connection of antenna or

antenna feeder.

• Loose satellite radio antenna mounting

nut.
Refer to

"Removal and Installation"

Buzz/rattle sound from speaker

The majority of buzz/rattle sounds are not
indicative of an issue with the speaker, usu-
ally something nearby the speaker is caus-
ing the buzz/rattle.

Refer to "SQUEAK AND RATTLE TROU-
BLE DIAGNOSIS" in the appropriate interi-
or trim section.

Symptoms

Check items

Probable malfunction location

MULTI AV SYSTEM

AV-247

< SYMPTOM DIAGNOSIS >

[NAVIGATION]

Check Compatibility

Make sure the customer

′

s Bluetooth

related concern is understood.

Verify the customer

′

s concern.

NOTE:
The customer

′

s phone may be required, depending upon their concern.

Write down the customer

′

s phone brand, model and service provider.

NOTE:
It is necessary to know the service provider. On occasion, a given phone may be on the approved list with
one provider, but may not be on the approved list with other providers.

Go to “www.nissanusa.com/bluetooth/”.

Using the website

′

s search engine, find out if the customer

′

s phone is on the approved list.

If the customer

′

s phone is NOT on the approved list:

Stop diagnosis here. The customer needs to obtain a Bluetooth

phone that is on the approved list before

any further action.

If the feature related to the customer

′

s concern shows as “N” (not compatible):

Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved
phone showing the feature as “Y” (compatible) in the “Basic Features”.

If the feature related to the customer

′

s concern shows as “Y” (compatible):

Perform diagnosis as per the following table.

RELATED TO NAVIGATION

Symptoms

Check items

Probable malfunction location

Does not recognize cellular phone connec-
tion (no connection is displayed on the dis-
play at the guide).

Repeat the registration of cellular phone.

Malfunction in AV control unit.
Replace AV control unit. Refer to

AV-259,

Hands-free phone cannot be established.

• Hands-free phone operation can be

made, but the communication cannot be
established.

• Hands-free phone operation can be per-

formed, however, voice between each
other cannot be heard during the conver-
sation.

The other party

′

s voice cannot be heard by

hands-free phone.

Check the “microphone speaker” in Inspec-
tion & Adjustment Mode if sound is heard.

Originating sound is not heard by the other
party with hands-free phone communica-
tion.

Sound operation function is normal.

Sound operation function does not work.

Microphone signal circuit malfunction.
Refer to

AV-239, "Diagnosis Procedure"

The system cannot be operated.

• The voice recognition can be controlled.

• Steering switch

′

s , ,

and

switch works, but

does not work.

Steering switch malfunction.
Replace steering switch. Refer to

AV-261,

"Removal and Installation"

Steering switch

′

s , , ,

and

switches do not work.

Steering switch signal circuit malfunction.
Refer to

All steering switches do not work.

Steering switch ground circuit malfunction.
Refer to

AV-248

< SYMPTOM DIAGNOSIS >

[NAVIGATION]

MULTI AV SYSTEM

RELATED TO AROUND VIEW MONITOR

Symptoms

Check items

Probable malfunction location

Navigation system is inoperative.

Navigation malfunction.

• Malfunction in SD card.
• Malfunction in AV control unit.

Refer to

Steering switches malfunction.

Steering switch signal circuit malfunction.
Refer to

AV-239, "Diagnosis Procedure"

Voice activated control malfunction.

Microphone signal circuit malfunction.
Refer to

Steering switch signal circuit malfunction.
Refer to