Nissan Maxima. Manual — part 163
AV-472
< SYMPTOM DIAGNOSIS >
[COLOR DISPLAY - W/ BOSE]
AUDIO SYSTEM
SYMPTOM DIAGNOSIS
AUDIO SYSTEM
Symptom Table
INFOID:0000000009471391
AUDIO SYSTEM
Symptoms
Check items
Probable malfunction location
The disk cannot be removed.
AV control unit
Malfunction in AV control unit.
Refer to
AV
AUDIO SYSTEM
AV-473
< SYMPTOM DIAGNOSIS >
[COLOR DISPLAY - W/ BOSE]
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No sound comes out or the level of the
sound is low.
No sound from all speakers.
• Speaker circuit shorted to ground.
AV-449, "Wiring Diagram - With
BOSE Audio system Without Navigation
System"
• AV control unit power supply and ground
circuits malfunction.
Refer to
.
• BOSE speaker amp. power supply and
ground circuits malfunction.
Refer to
.
• BOSE speaker amp. on signal circuit
malfunction.
Refer to
.
Only a certain speaker (front door speaker
LH, front door speaker RH, tweeter LH,
tweeter RH, center speaker, rear door
speaker LH, rear door speaker RH, rear
subwoofer LH, rear subwoofer RH) does
not output sound.
• Poor connector connection of speaker.
• Sound signal circuit malfunction between
AV control unit and BOSE speaker amp.
Refer to
(front door speaker).
Refer to
(tweeter).
Refer to
(center speaker).
Refer to
(rear door speaker).
Refer to
(subwoofer).
• Sound signal circuit malfunction between
BOSE speaker amp. and speaker
Refer to
(front door speaker).
Refer to
(tweeter).
Refer to
(center speaker).
Refer to
(rear door speaker).
Refer to
(subwoofer).
• Malfunction in speaker.
Refer to
AV-490, "Removal and Installa-
(front door speaker).
Refer to
AV-488, "Removal and Installa-
(tweeter).
Refer to
AV-489, "Removal and Installa-
(center speaker).
Refer to
AV-491, "Removal and Installa-
(rear door speaker).
Refer to
AV-492, "Removal and Installa-
• Malfunction in AV control unit.
Refer to
AV-481, "Removal and Installa-
• Malfunction in BOSE speaker amp.
Refer to
AV-493, "Removal and Installa-
Symptoms
Check items
Probable malfunction location
AV-474
< SYMPTOM DIAGNOSIS >
[COLOR DISPLAY - W/ BOSE]
AUDIO SYSTEM
Noise is mixed with audio.
Noise comes out from all speakers.
• Malfunction in AV control unit.
AV-481, "Removal and Installa-
.
• Malfunction in BOSE speaker amp.
AV-493, "Removal and Installa-
.
Noise comes out only from a certain speak-
er (front door speaker LH, front door speak-
er RH, tweeter LH, tweeter RH, center
speaker, rear door speaker LH, rear door
speaker RH, rear subwoofer LH, rear sub-
woofer RH).
• Poor connector connection of speaker.
• Sound signal circuit malfunction between
AV control unit and BOSE speaker amp.
Refer to
(front door speaker).
Refer to
(subwoofer).
• Sound signal circuit malfunction between
BOSE speaker amp. and speaker
Refer to
(front door speaker).
Refer to
(subwoofer).
• Malfunction in speaker.
AV-490, "Removal and Installa-
(front door speaker).
AV-488, "Removal and Installa-
(tweeter).
AV-489, "Removal and Installa-
(center speaker).
AV-491, "Removal and Installa-
(rear door speaker).
AV-492, "Removal and Installa-
(subwoofer).
• Malfunction in AV control unit.
AV-481, "Removal and Installa-
.
• Malfunction in BOSE speaker amp.
AV-493, "Removal and Installa-
.
Noise is mixed with radio only (when the ve-
hicle hits a bump or while driving over bad
roads)
Poor connector connection of antenna or
antenna feeder.
Refer to
.
No radio reception or poor reception.
• Other audio sounds are normal.
• Any radio station cannot be received or
poor reception is caused even after mov-
ing to a service area with good reception
(e.g. a place with clear view and no ob-
stacles generating external noises).
• Antenna amp. ON signal circuit malfunc-
• Poor connector connection of antenna or
Symptoms
Check items
Probable malfunction location
AV
AUDIO SYSTEM
AV-475
< SYMPTOM DIAGNOSIS >
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RELATED TO HANDS-FREE PHONE
• Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with
the vehicle.
• It is possible that a malfunction is occurring due to a version change of the phone even though the phone is
a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and
check that it operates normally. It is important to determine whether the cause of the malfunction is the vehi-
cle or the cellular phone.
Check Compatibility
1. Make sure the customer’s Bluetooth
®
related concern is understood.
2. Verify the customer’s concern.
NOTE:
The customer’s phone may be required, depending upon their concern.
3. Write down the customer’s phone brand, model and service provider.
NOTE:
It is necessary to know the service provider. On occasion, a given phone may be on the approved list with
one provider, but may not be on the approved list with other providers.
4. Go to “www.nissanusa.com/bluetooth/”.
a. Using the website’s search engine, find out if the customer’s phone is on the approved list.
b. If the customer’s phone is NOT on the approved list:
Stop diagnosis here. The customer needs to obtain a Bluetooth
®
phone that is on the approved list before
any further action.
c. If the feature related to the customer’s concern shows as “N” (not compatible):
Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved
phone showing the feature as “Y” (compatible) in the “Basic Features”.
d. If the feature related to the customer’s concern shows as “Y” (compatible):
Perform diagnosis as per the following table.
No satellite radio reception.
There is malfunction in the CONSULT self
diagnosis result.
Refer to
.
• Malfunction in antenna, antenna feeder
or AV control unit.
• Poor continuity in antenna feeder.
• Poor connector connection of antenna or
antenna feeder.
Refer to
.
There is no malfunction in the CONSULT
self diagnosis result.
Refer to
.
• Poor continuity in antenna feeder.
• Poor connector connection of antenna or
antenna feeder.
• Loose satellite radio antenna mounting
nut.
Refer to
.
Buzz/rattle sound from speaker
The majority of buzz/rattle sounds are not
indicative of an issue with the speaker, usu-
ally something nearby the speaker is caus-
ing the buzz/rattle.
Refer to "SQUEAK AND RATTLE TROU-
BLE DIAGNOSIS" in the appropriate interi-
or trim section.
Symptoms
Check items
Probable malfunction location
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