Nissan Murano. Manual — part 91
AV-142
< SYMPTOM DIAGNOSIS >
[BASE AUDIO WITH COLOR DISPLAY]
MULTI AV SYSTEM SYMPTOMS
SYMPTOM DIAGNOSIS
MULTI AV SYSTEM SYMPTOMS
Symptom Table
INFOID:0000000009721671
OPERATION
RELATED TO HANDS-FREE PHONE
• Before performing diagnosis, confirm that the cellular phone being used by the customer is compatible with
the vehicle.
• It is possible that a malfunction is occurring due to a version change of the phone even though the phone is
a compatible type. This can be confirmed by changing the cellular phone to another compatible type, and
checking that it operates normally. It is important to determine whether the cause of the malfunction is the
vehicle or the cellular phone.
Check Compatibility
1.
Make sure the customer's Bluetooth
®
related concern is understood.
2.
Verify the customer's concern.
NOTE:
The customer's phone may be required, depending upon their concern.
3.
Write down the customer's phone brand, model, and service provider.
NOTE:
It is necessary to know the service provider. On occasion, a given phone may be on the approved list with
one provider, but may not be on the approved list with other providers.
4.
Go to “www.nissanusa.com/bluetooth/”.
a.
Using the website's search engine, find out if the customer's phone is on the approved list.
b.
If the customer's phone is NOT on the approved list:
Stop diagnosis here. The customer needs to obtain a Bluetooth
®
phone that is on the approved list before
any further action.
c.
If the feature related to the customer's concern shows as “N” (not compatible):
Stop diagnosis here. If the customer still wants the feature to function, they will need to get an approved
phone showing the feature as “Y” (compatible) in the “Basic Features” list.
d.
If the feature related to the customer's concern shows as “Y” (compatible):
Perform diagnosis as per the following table.
Symptoms
Check items
Probable malfunction location
Multifunction switch and preset
switch operation does not work.
• All switches cannot be operated.
• “MULTI AV” is displayed on system
selection screen when the CONSULT
is started.
• Multifunction switch power supply and ground circuit.
• AV communication circuit between AV control unit and
multifunction switch.
Perform “Self Diagnostic Result” of “MULTI AV” with
CONSULT. Refer to
• All switches cannot be operated.
• “MULTI AV” is not displayed on sys-
tem selection screen when the CON-
SULT is initialized.
AV control unit power supply and ground circuit malfunc-
tion. Refer to
AV-118, "AV CONTROL UNIT : Diagnosis
.
Only specified switch cannot be operat-
ed.
Multifunction switch or preset switch malfunction.
Perform multifunction switch and preset switch self-di-
agnosis function. Refer to
.
Fuel economy display is abnor-
mal.
There is malfunction in the CONSULT
“self-diagnosis result” of “MULTI AV”.
Perform detected DTC diagnosis.
Refer to
.
There is no malfunction in the CON-
SULT “self-diagnosis result” of “MULTI
AV”.
Ignition signal circuit malfunction. (AV control unit)
AV
MULTI AV SYSTEM SYMPTOMS
AV-143
< SYMPTOM DIAGNOSIS >
[BASE AUDIO WITH COLOR DISPLAY]
C
D
E
F
G
H
I
J
K
L
M
B
A
O
P
RELATED TO CAMERA
RELATED TO RGB IMAGE
Symptoms
Check items
Probable malfunction location
Does not recognize cellular
phone connection. (No con-
nection is displayed on the dis-
play at the guide.)
Repeat the registration of cellular phone.
TEL adapter unit malfunction.
Refer to
AV-162, "Removal and Installation"
Hands-free phone cannot be
established.
Both the reception and the speech cannot
be performed
• Perform “Self Diagnostic Result” of “MULTI AV” with
CONSULT.
Refer to
• No malfunction.
TEL adapter unit malfunction.
Refer to
AV-162, "Removal and Installation"
• Malfunction is detected.
Perform detected DTC diagnosis.
Refer to
.
The other party's voice cannot
be heard by hands-free phone.
Steering switch's “
” switch works.
TEL voice signal circuit malfunction between TEL adapt-
er unit and AV control unit.
Steering switch's “
” switch do not
work.
Control signal circuit malfunction.
Refer to
Originating sound is not heard
by the other party with hands-
free phone communication.
Sound operation function is normal.
TEL adapter unit malfunction.
Refer to
AV-162, "Removal and Installation"
.
Sound operation function does not work.
Microphone signal circuit malfunction.
Refer to
The system cannot be operat-
ed.
Steering switch's “SOURCE”, “MENU
UP”, and “MENU DOWN” switches works,
but “
” it does not work.
Steering switch malfunction.
Replace steering switch. Refer to
.
Steering switch's “SOURCE”, “MENU
UP”, “MENU DOWN” and “
” switch-
es do not work.
Steering switch signal B circuit malfunction.
Refer to
All steering switches do not work.
Steering switch ground circuit malfunction.
Refer to
Symptoms
Check items
Probable malfunction location
Camera image is not shown.
(Vehicle width and predictive
course line is displayed.)
AUX image is displayed.
Camera image signal circuit.
Refer to
AUX image is not displayed.
Composite image signal circuit.
Refer to
Camera image is not shown.
(displayed in black and nothing
can be displayed)
—
• Horizontal synchronizing (HP) signal circuit malfunc-
tion between AV control unit and display unit. Refer to
.
• Vertical synchronizing (VP) signal circuit malfunction
between AV control unit and display unit. Refer to
.
Camera image does not switch.
“Reverse” is not turned ON on “Vehicle
Signals” screen of “Confirmation/Adjust-
ment”.
Reverse signal circuit malfunction.
“Reverse” is turned ON on “Vehicle Sig-
nals”screen of “Confirmation/Adjustment”.
AV control unit malfunction.
Replace AV control unit. Refer to
.
AV-144
< SYMPTOM DIAGNOSIS >
[BASE AUDIO WITH COLOR DISPLAY]
MULTI AV SYSTEM SYMPTOMS
RELATED TO AUDIO
Symptoms
Check items
Possible malfunction location / Action to take
RGB image is not shown.
There is malfunction in the CONSULT
“self-diagnosis result” of “MULTI AV”.
Perform detected DTC diagnosis.
Refer to
There is no malfunction in CONSULT
“self-diagnosis results” of “MULTI AV”.
Vertical synchronizing (VP) signal circuit.
Refer to
.
Color of RGB image is not
proper.
Light blue (Cyan) tint.
RGB signal (R: red) circuit.
Refer to
.
Purple (Magenta) tint.
RGB signal (G: green) circuit.
Refer to
.
Screen looks yellowish.
RGB signal (B: blue) circuit.
Refer to
.
RGB screen is rolling.
—
RGB synchronizing signal circuit.
Refer to
.
Fuel economy display is mal-
functioning.
There is malfunction in the CONSULT
“self-diagnosis result” of “MULTI AV”.
Perform detected DTC diagnosis.
Refer to
There is no malfunction in CONSULT
“self-diagnosis results” of “MULTI AV”.
Ignition signal circuit malfunction. (AV control unit)
Symptoms
Check items
Probable malfunction location
The disk cannot be removed.
—
Disk eject signal circuit malfunction.
Refer to
No sound comes out or the lev-
el of the sound is low.
No sound from all speakers.
AV control unit power supply and ground circuits malfunc-
tion. Refer to
AV-118, "AV CONTROL UNIT : Diagnosis
Only a certain speaker (front right, front
left, rear right, or rear left, etc.) does not
output sound.
• Poor connector connection of speaker.
• Sound signal circuit malfunction between AV control
unit and speaker.
• Malfunction in speaker.
• Malfunction in AV control unit.
Noise is mixed with audio.
Noise comes out from all speakers.
Malfunction in AV control unit.
Noise comes out only from a certain
speaker (front right, front left, rear right,
or rear left, etc.).
• Poor connector connection of speaker.
• Sound signal circuit malfunction between AV control
unit and speaker.
• Malfunction in speaker.
• Poor installation of speaker (e.g. backlash and loose-
ness)
• Malfunction in AV control unit.
Noise is mixed with radio only (when the
car hits a bump or while driving over bad
roads).
• Poor connector connection of antenna or antenna feed-
er.
• Loose antenna base mounting nut. Refer to
Radio is not received or poor
reception.
• Other audio sounds are normal.
• Any radio cannot be received or poor
reception is caused even after moving
to a service area with good reception
(e.g. a place with clear view and no ob-
stacles generating external noises).
• Antenna amp. ON signal circuit malfunction.
• Poor connector connection of antenna or antenna feed-
er.
AV
MULTI AV SYSTEM SYMPTOMS
AV-145
< SYMPTOM DIAGNOSIS >
[BASE AUDIO WITH COLOR DISPLAY]
C
D
E
F
G
H
I
J
K
L
M
B
A
O
P
RELATED TO USB
NOTE:
Check that there is no malfunction of USB equipment main body before performing a diagnosis.
iPod
®
is a trademark of Apple inc., registered in the U.S. and other countries.
RELATED TO STEERING SWITCH
RELATED TO AUXILIARY INPUT
NOTE:
Check that there is no malfunction of AUX equipment main body before performing a diagnosis.
Satellite radio is not received.
There is malfunction in the CONSULT
self-diagnosis result.
Refer to
.
• Malfunction in antenna, antenna feeder, or AV control
unit. Perform DTC diagnosis. Refer to
.
• Poor continuity in antenna feeder.
• Poor connector connection of antenna or antenna feed-
er.
There is no malfunction in the CONSULT
self-diagnosis result.
Refer to
.
• Poor continuity in antenna feeder.
• Poor connector connection of antenna or antenna feed-
er.
• Loose satellite radio antenna mounting nut.
Refer to
.
Symptoms
Check items
Probable malfunction location
Symptoms
Check items
Possible malfunction location / Action to take
iPod
®
or USB memory can not
be recognized.
—
• USB harness malfunction.
• USB connector malfunction.
Symptoms
Probable malfunction location
None of the steering switch operations work.
Steering switch ground circuit malfunction.
Refer to
.
Only specified switch cannot be operated.
Steering switch malfunction.
Replace steering switch. Refer to
.
“SOURCE”, “MENU UP”, “MENU DOWN”, “
” switches
are not operated.
Steering switch signal A circuit.
Refer to
.
”VOL UP“, “VOL DOWN”, “
” switches are not operated.
Steering switch signal B circuit.
Refer to
.
Symptoms
Check items
Probable malfunction location
No voice sound is heard when
AUX mode is selected.
Voice sound is heard when other modes
are selected.
AUX sound signal circuit.
Image is not displayed when
AUX mode is selected.
Camera image is displayed.
AUX image signal circuit malfunction.
Refer to
.
Camera image is not displayed.
Composite image signal circuit malfunction.
Refer to
.
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