Nissan Juke (2016 year). Service Repair Manual — part 23
AV-172
< SYMPTOM DIAGNOSIS >
[AUDIO WITH NAVIGATION]
NAVIGATION SYSTEM
SYMPTOM DIAGNOSIS
NAVIGATION SYSTEM
Symptom Table
INFOID:0000000012202588
RELATED TO NAVIGATION
NOTE:
Combined part of AV switch and NAVI control unit.
Symptoms
Check items
Probable malfunction location / Action
to take
Display does not turn ON.
All switches cannot be operated.
• NAVI control unit power supply and
ground circuit.
Refer to
• Disconnect the battery negative ter-
minal. Reconnect the terminal. If the
same symptom occurs, replace NAVI
control unit. Refer to
.
All switches can be operated.
Disconnect the battery negative termi-
nal. Reconnect the terminal. If the same
symptom occurs, replace NAVI control
unit. Refer to
All switches cannot be operat-
ed.
Display does not turn ON.
• NAVI control unit power supply and
ground circuit.
Refer to
• Disconnect the battery negative ter-
minal. Reconnect the terminal. If the
same symptom occurs, replace NAVI
control unit. Refer to
.
Display turn ON.
Disconnect the battery negative termi-
nal. Reconnect the terminal. If the same
symptom occurs, replace NAVI control
unit. Refer to
Only specified switch cannot be
operated.
–
Disconnect the battery negative termi-
nal. Reconnect the terminal. If the same
symptom occurs, replace NAVI control
unit. Refer to
Map screen is not displayed.
(RGB image other than map is
normal.)
• Check that the map
SD card is in the SD
card slot.
• Check “SD Card Ac-
cess” in “SERVICE
SYSTEM SELF
TEST”, “SERVICE
MENU”.
“OK” is displayed for “SD
Card Access”.
Disconnect the battery negative termi-
nal. Reconnect the terminal. If the same
symptom occurs, replace Map SD card.
“OK” is not displayed for “SD
Card Access”.
Disconnect the battery negative termi-
nal. Reconnect the terminal. If the same
symptom occurs, replace NAVI control
unit or Map SD card.
Revision: November 2015
2016 JUKE
AV
NAVIGATION SYSTEM
AV-173
< SYMPTOM DIAGNOSIS >
[AUDIO WITH NAVIGATION]
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*: check that voice guidance is set to on in the set up menu of navigation.
*: check that the volume of voice guidance is not set to low.
RELATED TO AUDIO
RELATED TO USB
NOTE:
Voice guidance is not heard
*
Check that the map
SD card is in the SD
card slot.
“OK” is displayed for SD
Card Access.
Disconnect the battery negative termi-
nal. Reconnect the terminal. If the same
symptom occurs, replace Map SD card.
Check “SD Card Ac-
cess” in “SERVICE
SYSTEM SELF
TEST”, “SERVICE
MENU”.
“OK” is not displayed for SD
Card Access.
Disconnect the battery negative termi-
nal. Reconnect the terminal. If the same
symptom occurs, replace NAVI control
unit. Refer to
Display does not dim.
Check “Illumination
Signal” in “SERVICE
SYSTEM STATUS”,
“SERVICE MENU”.
“Illumination Signal” reaches
100% when the lighting
switch is ON.
Disconnect the battery negative termi-
nal. Reconnect the terminal. If the same
symptom occurs, replace NAVI control
unit. Refer to
“Illumination Signal” does
not reach 100% when the
lighting switch is ON.
Illumination signal circuit
Vehicle icon does not move.
Check “Speed Signal”
in “SERVICE SYS-
TEM STATUS”, “SER-
VICE MENU”.
A value of “Speed Signal”
changes according to vehi-
cle speeds.
Disconnect the battery negative termi-
nal. Reconnect the terminal. If the same
symptom occurs, replace NAVI control
unit or GPS antenna.
A value of “Speed Signal”
does not change according
to vehicle speeds.
Vehicle speed signal circuit
Symptoms
Check items
Probable malfunction location / Action
to take
Symptoms
Check items
Probable malfunction location
No sound comes out or the lev-
el of the sound is low.
No sound from all speakers.
NAVI control unit power supply and ground circuits mal-
function. Refer to
AV-161, "NAVI CONTROL UNIT : Diag-
Only a certain speaker (front right, front
left, rear right, or rear left) does not out-
put sound.
• Poor connector connection of speaker.
• Sound signal circuit malfunction between NAVI control
unit and speaker.
• Malfunction in speaker.
• Malfunction in NAVI control unit.
Noise is mixed with audio.
Noise comes out from all speaker.
Malfunction in NAVI control unit.
Noise comes out only from a certain
speaker (front right, front left, rear right,
or rear left).
• Poor connector connection of speaker.
• Sound signal circuit malfunction between NAVI control
unit and speaker.
• Malfunction in speaker.
• Poor installation of speaker (e.g. backlash and loose-
ness)
• Malfunction in NAVI control unit.
Noise is mixed with radio only (when the
car hits a bump or while driving over bad
roads).
Poor connector connection of antenna or antenna feeder.
Radio is not received or poor
reception.
• Other audio sounds are normal.
• Any radio cannot be received or poor
reception is caused even after moving
to a service area with good reception
(e.g. a place with clear view and no ob-
stacles generating external noises).
• Antenna amp. ON signal circuit malfunction.
• Poor connector connection of antenna or antenna feed-
er.
Revision: November 2015
2016 JUKE
AV-174
< SYMPTOM DIAGNOSIS >
[AUDIO WITH NAVIGATION]
NAVIGATION SYSTEM
Check that there is no malfunction of USB equipment main body before performing a diagnosis.
iPod
®
is a trademark of Apple inc., registered in the U.S. and other countries.
RELATED TO AUXILIARY INPUT
NOTE:
Check that there is no malfunction of AUX equipment main body before performing a diagnosis.
RELATED TO CAMERA
RELATED TO STEERING SWITCH
Symptoms
Check items
Probable malfunction location / Action
to take
iPod
®
or USB memory can not
be recognized.
With iPod
®
or USB
memory Connected,
check “USB Device” in
“SERVICE STATUS”,
“SERVICE MENU”.
iPod
®
or USB memory name
is displayed for “USB De-
vice”.
• USB and AUX harness
• USB connector and AUX jack
• NAVI control unit
“Removed” is displayed for
“USB Device”.
• USB and AUX harness
• USB connector and AUX jack
Symptoms
Check items
Probable malfunction location
No voice sound is heard when
AUX mode is selected.
Voice sound is heard when other modes
are selected.
• USB and AUX harness
• USB connector and AUX jack
Symptoms
Check items
Probable malfunction location / Action
to take
The screen switches when pressing
the “CAMERA” switch or the shift po-
sition is in “R”, however, all views are
not displayed.
—
Camera image signal circuit.
Refer to
.
It cannot be switched to rear view
monitor even when the shift position
is in “R”.
The front view image is normal.
Reverse signal circuit (around view
monitor control unit).
The predictive course line display in
front view and rear view is malfunc-
tioning.
—
Perform “Self Diagnostic Result” of
“AVM” with CONSULT.
Refer to
• The front view screen is not dis-
played.
• The front of Birds-Eye view
screen is not displayed.
—
• The rear view screen is not dis-
played.
• The rear of Birds-Eye view screen
is not displayed.
—
• The front-side screen is not dis-
played.
• The passenger side of Birds-Eye
view screen is not displayed.
—
The driver side of Birds-eye view
screen is not displayed.
—
When shift position is in other than
“R”, the front-side and front screen
or the Birds-Eye view and front
screen remain displaying even if the
vehicle speed increases.
—
Revision: November 2015
2016 JUKE
AV
NAVIGATION SYSTEM
AV-175
< SYMPTOM DIAGNOSIS >
[AUDIO WITH NAVIGATION]
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Symptoms
Possible malfunction location / Action to take
All steering switches are not operated.
Steering switch signal ground circuit. Refer to
Only specified switch cannot be operated.
Replace steering switch. Refer to
AV-195, "Removal and Installation"
“SOURCE”, “SEEK UP”, “SEEK DOWN”, and “TEL” switches
are not operated.
Steering switch signal A circuit.
Refer to
“VOL DOWN”, “VOL UP”, “TEL END” switches are not oper-
ated.
Steering switch signal B circuit.
Refer to
Revision: November 2015
2016 JUKE
AV-176
< SYMPTOM DIAGNOSIS >
[AUDIO WITH NAVIGATION]
HANDS-FREE PHONE SYMPTOMS
HANDS-FREE PHONE SYMPTOMS
Symptom Table
INFOID:0000000012202589
RELATED TO HANDS-FREE PHONE
RELATED TO STEERING SWITCH
Symptoms
Check items
Possible malfunction location/Action to take
Does not recognize cellular
phone connection.
Repeat the registration of cellular phone.
NAVI control unit
Hands-free phone cannot be
established.
—
NAVI control unit power supply and ground circuit.
Refer to
AV-161, "NAVI CONTROL UNIT : Diagnosis
The other party's voice cannot
be heard by hands-free phone.
Audio system sound is normal.
Sound signal (TEL voice, TEL guidance) circuit
Audio system sound does not sound.
Refer to
Symptoms
Possible malfunction location / Action to take
All steering switches are not operated.
Steering switch signal ground circuit. Refer to
.
Only specified switch cannot be operated.
Replace steering switch. Refer to
AV-195, "Removal and Installation"
.
“SOURCE”, “SEEK UP”, “SEEK DOWN”, and “TEL” switches
are not operated.
Steering switch signal A circuit.
Refer to
.
“VOL DOWN”, “VOL UP”, “TEL END” switches are not oper-
ated.
Steering switch signal B circuit.
Refer to
.
Revision: November 2015
2016 JUKE
AV
NORMAL OPERATING CONDITION
AV-177
< SYMPTOM DIAGNOSIS >
[AUDIO WITH NAVIGATION]
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NORMAL OPERATING CONDITION
Description
INFOID:0000000012202590
NOTE:
For Navigation system operation information, refer to Navigation system Owner's Manual.
BASIC OPERATIONS
NOTE:
Locations stored in the Address Book and other memory functions may be lost if the vehicle's battery is dis-
connected or becomes discharged. If this occurs, service the vehicle's battery as necessary and re-enter the
information in the Address Book.
RELATED TO AUDIO
• The majority of the audio malfunctions are the result of outside causes (bad CD/cassette, electromagnetic
interference, etc.). Check the symptoms below to diagnose the malfunction.
• The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning.
Check if noise is caused and/or changed by engine speed, ignition switch turned to each position, and oper-
ation of each piece of electrical equipment, and then determine the cause.
NOTE:
• CD-R is not guaranteed to play because they can contain compressed audio (MP3, WMA) or could be incor-
rectly mastered by the customer on a computer.
• Check if the CDs carry the Compact Disc Logo. If not, the disc is not mastered to the “red book” Compact
Disc Standard and may not play.
Symptom
Possible cause
Possible solution
No image is displayed.
The brightness is at the lowest setting.
Adjust the brightness of the display.
The display is turned off.
Press “
-” to turn on the display.
No voice guidance is available or
the volume is too high or too low.
The volume is not set correctly, or it is turned off.
Adjust the voice guidance volume level.
No map is displayed on the screen.
The map SD card is not inserted.
Insert the map SD card correctly.
A screen other than map screen is displayed.
Press “MAP”.
The screen is too dim. The move-
ment is slow.
The temperature in the interior of the vehicle is low.
Wait until the interior of the vehicle has
warmed up.
Some pixels in the display are dark-
er or brighter than others.
This condition is an inherent characteristic of liquid
crystal displays.
This is not a malfunction.
Symptom
Cause and Counter measure
Cannot play
Check if the CD was inserted correctly.
Check if the CD is scratched or dirty.
Check if there is condensation inside the player, and if there is, wait until the condensation is gone
(about 1 hour) before using the player.
If there is a temperature increase error, the player will play correctly after it returns to the normal
temperature.
If there is a mixture of music CD files (CD-DA data) and MP3/WMA files on a CD, only the music
CD files (CD-DA data) will be played.
Files with extensions other than “.MP3”, “.WMA”, “.mp3”, or “.wma” cannot be played. In addition,
the character codes and number of characters for folder names and file names should be in com-
pliance with the specifications.
Check if the disc or the file is generated in an irregular format, This may occur depending on the
variation or the setting of MP3/WMA writing applications or other text editing applications.
Check if the finalization process, such as session close and disc close, is done for the CD.
Check if the CD is protected by copyright.
Poor sound quality
Check if the CD is scratched or dirty.
Revision: November 2015
2016 JUKE
AV-178
< SYMPTOM DIAGNOSIS >
[AUDIO WITH NAVIGATION]
NORMAL OPERATING CONDITION
Noise resulting from variations in field strength, such as fading noise and multi-path noise, or external noise from trains and other
sources, is not a malfunction.
NOTE:
• Fading noise: This noise occurs because of variations in the field strength in a narrow range due to mountains or buildings blocking
the signal.
• Multi-path noise: This noise results from a time difference between the broadcast waves directly from the station arriving at the
antenna and the waves reflected by mountains or buildings.
MAP SD CARD
RELATED TO ROUTE CALCULATION AND VISUAL GUIDANCE
It takes a relatively long time before
the music starts playing.
If there are many folder or file levels on the MP3/WMA CD, or if it is a multisession disc, some
time may be required before the music starts playing.
Music cuts off or skips
The writing software and hardware combination might not match, or the writing speed, writing
depth, writing width might not match the specifications. Try using the slowest writing speed.
Skipping with high bit rate files
Skipping may occur with large quantities if data such as for high bit rate data.
Move immediately to the next song
when playing
When a non-MP3/WMA file has been given an extension of “.MP3”, “.WMA”, “.mp3” or “.wma”, or
when play is prohibited by copyright protection, the player will skip to the next song.
The songs do not play back in the
desired order.
The playback order is the order in which the files were written by the software, so the files might
not play in the desired order.
Poor reception only from a certain
radio broadcast station.
Check incoming radio wave signal strength of applicable broadcast station.
Buzz/rattle sound from speaker
The majority of rattle sounds are not indicative of an issue with the speaker, usually something
nearby the speaker is causing the rattle.
Symptom
Cause and Counter measure
Symptom
Possible cause
Possible solution
The message “Error” ap-
pears.
The SD card is not recognized by the system.
Check the map SD card data. Files can be lost.
If you see any damage, replace the map SD
card.
Symptom
Possible cause
Possible solution
Route information is not dis-
played.
Route calculation has not yet been performed.
Set the destination and perform route
calculation.
You are not driving on the suggested route.
Drive on the suggested route.
Route guidance is cancelled.
Turn on the route guidance.
The auto reroute calculation (or
detour calculation) suggests
the same route as the one pre-
viously suggested.
Route calculations took priority conditions into consider-
ation, but the same route was calculated.
This is not a malfunction.
The suggested route is not dis-
played.
Roads near the destination cannot be calculated.
Reset the destination to a main or or-
dinary road, and recalculate the route.
The starting point and destination are too close.
Set a more distant destination.
The starting point and destination are too far away.
Divide your trip by selecting one or two
intermediate destinations, and per-
form a global route calculation based
on multiple route calculations.
An indirect route is suggested.
If there are restrictions (such as one-way streets) on roads
close to the starting point or destination, the system may
suggest an indirect route.
Adjust the location of the starting point
or destination.
The system may suggest an indirect route because route
calculation does not take into consideration some areas
such as narrow streets.
Reset the destination to a main or or-
dinary road, and recalculate the route.
Revision: November 2015
2016 JUKE
AV
NORMAL OPERATING CONDITION
AV-179
< SYMPTOM DIAGNOSIS >
[AUDIO WITH NAVIGATION]
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RELATED TO VEHICLE ICON
RELATED TO VOICE GUIDANCE
RELATED TO TRAFFIC INFORMATION
The landmark information does
not correspond to the actual in-
formation.
This may be caused by insufficient or incorrect data on the
map SD card.
Updated information will be included
in the next version of the map SD
card.
The suggested route does not
exactly connect to the starting
point, waypoints, or destina-
tion.
There is no data for route calculation closes to these loca-
tions.
Set the starting point, waypoints and
destination on a main road, and per-
form route calculation.
Symptom
Possible cause
Possible solution
Symptom
Possible cause
Possible solution
Names of roads and locations differ
between 2D and 3D view.
This is because the quantity of the displayed in-
formation is reduced so that the screen does
not become difficult to read. There is also a
chance that the names of roads or locations
may be displayed several times, and that the
names appearing on the screen may be differ-
ent because of a processing procedure.
This is not a malfunction.
The vehicle icon is not displayed in
the correct position.
The vehicle was transported after the ignition
switch was pressed off, for example, by a ferry
or car transporter.
Drive the vehicle for a while on a road where
GPS signals can be received.
The position and direction of the vehicle icon
may be incorrect depending on the driving en-
vironments and the levels of positioning accu-
racy of the navigation system.
This is not a malfunction. Drive the vehicle for
a while to automatically correct the position
and direction of the vehicle icon.
When the vehicle is travelling on a
new road, the vehicle icon is located
on another nearby road.
The system automatically places the vehicle
icon on the nearest available road, because the
new road is not stored in the map data.
Updated road information will be included in
the next version of the map SD card.
The screen does not switch to the
night screen even after turning on
the headlights.
The daytime screen was set the last time the
headlights were turned on.
Set the screen to the night screen mode using
<Day/Night> when you turn on the headlights.
The map does not scroll even when
the vehicle is moving.
The current location map screen is not dis-
played.
Press “MAP”.
The vehicle icon is not displayed.
The current location map screen is not dis-
played.
Press “MAP”.
The location of the vehicle icon is
misaligned from the actual position.
When using tire chains or replacing the tires,
speed calculations based on the speed sensor
may be incorrect.
Drive the vehicle for a while [at approximately
30 km/h (19 MPH) for about 30 minutes] to
automatically correct the vehicle icon posi-
tion.
The map data has an error or is incomplete (the
vehicle icon position is always misaligned in the
same area).
Updated road information will be included in
the next version of the map SD card.
Symptom
Possible cause
Possible solution
Voice guidance is not available
In some cases, voice guidance is not available even
when the vehicle should make a turn.
This is not a malfunction.
The vehicle has deviated from the suggested route.
Go back to the suggested route or request
route calculation again
Voice guide is set to off.
Turn voice guidance ON.
Route guidance is set to off.
Route guidance is set to ON.
The guidance contact does not
correspond to the actual condi-
tion.
The contact of voice guidance may vary, depending on
the types of intersections at which turn are made.
Follow all traffic rules and regulations.
Revision: November 2015
2016 JUKE
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