Nissan Murano Z51 (2008 year). Manual — part 46

AV

MULTI AV SYSTEM SYMPTOMS

AV-509

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITHOUT NAVIGATION]

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SYMPTOM DIAGNOSIS

MULTI AV SYSTEM SYMPTOMS

Symptom Table

INFOID:0000000003457760

OPERATION

RELATED TO HANDS-FREE PHONE

Basic Inspection

• Check that the cellular phone is a corresponding type (Bluetooth

correspondence) when the hands-free

related malfunction vehicle is in service before performing a diagnosis.

• There is a case that malfunction occurs due to the version change of the phone type, etc. even though it is a

corresponding type. Therefore, confirm it by changing the cellular phone to another corresponding type
phone, and check that it operates normally. It is necessary to distinguish whether the cause is the vehicle or
cellular phone.

Simple check for Bluetooth

communication

• If cellular phone and AV control unit cannot be connected with Bluetooth

communication, the following pro-

cedure allows the technician to judge which device has a malfunction.

1.

Turn on the cellular phone, not connecting Bluetooth

communication.

2.

Start CONSULT-III, then start Windows

®

.

3.

Set CONSULT-III near the cellular phone.

4.

When operating Bluetooth

registration by cellular phone,

check if CONSULT-III

*

is displayed on the device name.

(If another Bluetooth

device is located near the cellular phone,

the name of the device will also be displayed.)
NOTE:
*:Displayed device name is “NISSAN-

”.

• If no device name is displayed, cellular phone is malfunctioning.

Repair the cellular phone first, then perform diagnosis.

• If CONSULT-III is displayed on device name, cellular phone is nor-

mal. Perform diagnosis as per the following table.

On board self-diagnosis of hands-free phone system

Always perform the on board self-diagnosis at first after completing the basic inspection when the malfunction
is detected on the hands-free phone system. Narrow down possible causes using the Diagnosis Chart if there
is no malfunction in the on board self-diagnosis.

Trouble diagnosis chart by symptom

Symptoms

Check items

Possible malfunction location / Action to take

Multifunction switch and preset
switch operation does not work.

• All switches cannot be operated.
• “MULTI AV” is displayed on system

selection screen when the CON-
SULT-III is started.

• Multifunction switch power supply and ground circuit.
• AV communication circuit between AV control unit and

multifunction switch.

Perform CONSULT-III self-diagnosis.
Refer to

AV-83, "CONSULT-III Function (MULTI AV)"

.

• All switches cannot be operated.
• “MULTI AV” is not displayed on sys-

tem selection screen when the CON-
SULT-III is started.

AV control unit power supply and ground circuit malfunc-
tion. Refer to

AV-103, "AV CONTROL UNIT : Diagnosis

Procedure"

.

Only specified switch cannot be operat-
ed.

Multifunction switch or preset switch malfunction.
Replace multifunction switch

AV-534, "Exploded View"

or preset switch

AV-535, "Exploded View"

.

JPNIA0441GB

Revision: 2008 October

2009 Murano

AV-510

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITHOUT NAVIGATION]

MULTI AV SYSTEM SYMPTOMS

RELATED TO CAMERA

Trouble diagnosis chart by symptom

Symptoms

Check items

Probable malfunction location

Does not recognize cellular
phone connection. (No connec-
tion is displayed on the display
at the guide.)

Repeat the registration of cellular phone.

TEL adapter unit malfunction.
Refer to

AV-547, "Exploded View"

.

Hands-free phone cannot be
established.

Both the reception and the speech cannot
be performed

• Perform CONSULT-III self-diagnosis.

Refer to

AV-83, "CONSULT-III Function (MULTI AV)"

.

• No malfunction.

TEL adapter unit malfunction.
Refer to

AV-547, "Exploded View"

.

The other party's voice cannot
be heard by hands-free phone.

The operation of the “

” switch can

be performed.

TEL voice signal circuit malfunction between TEL adapt-
er unit and AV control unit.

The operation of the “

” switch can-

not be performed.

Control signal circuit.
Refer to

AV-135, "Diagnosis Procedure"

.

Originating sound is not heard
by the other party with hands-
free phone communication.

Sound operation function is normal.

TEL adapter unit.
Refer to

AV-547, "Exploded View"

.

Sound operation function does not work.

Microphone signal circuit.
Refer to

AV-133, "Diagnosis Procedure"

.

Symptoms

Check items

Probable malfunction location

Camera image is not displayed
(displayed in black and nothing
can be displayed).

For front display unit, AUX image is not
displayed.

• Horizontal synchronizing (HP) signal circuit malfunc-

tion between AV control unit and front display unit.
Refer to

AV-116, "Diagnosis Procedure"

.

• Vertical synchronizing (VP) signal circuit malfunction

between AV control unit and front display unit.
Refer to

AV-117, "Diagnosis Procedure"

.

Camera image is not shown.
(Vehicle width and possible
route line is displayed.)

• Camera image signal circuit between camera control

unit and rear view camera.
Refer to

AV-136, "Diagnosis Procedure"

.

• Rear view camera ON signal circuit.

Refer to

AV-137, "Diagnosis Procedure"

.

Camera image is not displayed.
(Only warning message under
area is displayed.)

There is malfunction in the CONSULT-III
self-diagnosis result.

Perform detected DTC self-diagnosis.
Refer to

AV-83, "CONSULT-III Function (MULTI AV)"

.

For front display unit, AUX image is nor-
mal.

Camera image signal circuit malfunction between cam-
era control unit and AV control unit.
Refer to

AV-138, "Diagnosis Procedure"

.

For front display unit, AUX image is not
displayed.

• RGB area (YS) signal circuit malfunction between AV

control unit and front display unit.
Refer to

AV-115, "Diagnosis Procedure"

.

• Composite image signal circuits malfunction between

AV control unit and front display unit.
Refer to

AV-118, "Diagnosis Procedure"

.

Select “Camera Cont.” of Confirmation/
Adjustment mode, Reverse Sensor is not
turned ON at “Connection Confirmation”.

Reverse signal circuit malfunction (camera control unit).

Camera image is rolling.

For front display unit, AUX image is also
rolling.

• Horizontal synchronizing (HP) signal circuit malfunc-

tion between AV control unit and front display unit.
Refer to

AV-116, "Diagnosis Procedure"

.

• Vertical synchronizing (VP) signal circuit malfunction

between AV control unit and front display unit.
Refer to

AV-117, "Diagnosis Procedure"

.

Revision: 2008 October

2009 Murano

AV

MULTI AV SYSTEM SYMPTOMS

AV-511

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITHOUT NAVIGATION]

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RELATED TO RGB IMAGE (FRONT DISPLAY UNIT)

Trouble diagnosis chart by symptom

RELATED TO REAR DISPLAY

Trouble diagnosis chart by symptom

Camera image does not switch.

Malfunction of self-diagnosis result is indi-
cated.

Camera-connection recognition signal circuit malfunc-
tion between AV control unit and camera control unit.
Refer to

AV-98, "Diagnosis Procedure"

.

Malfunction of self-diagnosis result is not
indicated.

Reverse signal circuit malfunction (AV control unit).

Possible route line is indicated
abnormally when camera im-
age is displayed.

Steering angle sensor signal circuit malfunction.
Refer to

AV-139, "Diagnosis Procedure"

.

Symptoms

Check items

Possible malfunction location / Action to take

RGB image is not shown.

• All RGB images are not shown.
• “MULTI AV” is displayed on system se-

lection screen when the CONSULT-III
is started.

Perform CONSULT-III self-diagnosis.
Refer to

AV-83, "CONSULT-III Function (MULTI AV)"

.

• All RGB images are not shown.
• “MULTI AV” is not displayed on system

selection screen when the CONSULT-
III is started.

AV control unit power supply and ground circuit malfunc-
tion.
Refer to

AV-103, "AV CONTROL UNIT : Diagnosis Proce-

dure"

.

Color of RGB image is not
proper.

Light blue (Cyan) tint.

RGB signal (R: red) circuit malfunction between AV con-
trol unit and front display unit.
Refer to

AV-111, "Diagnosis Procedure"

.

Purple (Magenta) tint.

RGB signal (G: green) circuit malfunction between AV
control unit and front display unit.
Refer to

AV-112, "Diagnosis Procedure"

.

Screen looks yellowish.

RGB signal (B: blue) circuit malfunction between AV con-
trol unit and front display unit.
Refer to

AV-113, "Diagnosis Procedure"

.

RGB screen is rolling.

Front display unit, AUX and DVD image
are normal.

RGB synchronizing signal circuit malfunction between AV
control unit and front display unit.
Refer to

AV-114, "Diagnosis Procedure"

.

Symptoms

Check items

Possible malfunction location / Action to take

The menu screen is not dis-
played.

For rear display unit, AUX and DVD im-
age are normal.

• Vertical synchronizing (VP) signal circuit malfunction

between video distributor and rear display unit.
Refer to

AV-126, "Diagnosis Procedure"

.

• Horizontal synchronizing (HP) signal circuit malfunction

between video distributor and rear display unit.
Refer to

AV-127, "Diagnosis Procedure"

.

• RGB area (YS) signal circuit malfunction between vid-

eo distributor and rear display unit.
Refer to

AV-125, "Diagnosis Procedure"

.

Color of RGB image (menu dis-
play screen) is not proper.

Light blue (Cyan) tint.

RGB signal (R: red) circuit malfunction between video dis-
tributor and rear display unit.
Refer to

AV-121, "Diagnosis Procedure"

.

Purple (Magenta) tint.

RGB signal (G: green) circuit malfunction between video
distributor and rear display unit.
Refer to

AV-122, "Diagnosis Procedure"

.

Screen looks yellowish.

RGB signal (B: blue) circuit malfunction between video
distributor and rear display unit.
Refer to

AV-123, "Diagnosis Procedure"

.

Symptoms

Check items

Probable malfunction location

Revision: 2008 October

2009 Murano

AV-512

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITHOUT NAVIGATION]

MULTI AV SYSTEM SYMPTOMS

RELATED TO AUDIO

Trouble diagnosis chart by symptom

RELATED TO iPod

®

Connect another iPod

®

and check if the symptom is reproduced or not. If the symptom is reproduced, diag-

nose the vehicle. If no malfunction is detected, replace the iPod harness.
NOTE:

AUX and DVD image are not
displayed.

Front display unit is not displayed.

Perform CONSULT-III self-diagnosis.
Refer to

AV-83, "CONSULT-III Function (MULTI AV)"

.

Front display unit is normal.

Composite image signal circuit malfunction between vid-
eo distributor and rear display unit.
Refer to

AV-120, "Diagnosis Procedure"

.

AUX and DVD image are roll-
ing.

Front display unit displayed, AUX and
DVD image are not rolling.

Composite synchronizing signal circuit malfunction be-
tween video distributor and rear display unit.
Refer to

AV-124, "Diagnosis Procedure"

.

Rear display unit does not
open.

Perform detected DTC self-diagnosis.
Refer to

AV-83, "CONSULT-III Function (MULTI AV)"

.

Symptoms

Check items

Possible malfunction location / Action to take

The CD cannot be removed.

Disk eject signal circuit.

There is no Audio sound.

No sound from all speakers.

• BOSE amp. power supply and ground circuit.

Refer to

AV-107, "BOSE AMP. : Diagnosis Procedure"

.

• Amp. ON signal circuit between AV control unit and

BOSE amp.

No sound from woofer.

• Woofer power supply and ground circuit.

Refer to

AV-108, "WOOFER : Diagnosis Procedure"

.

• Sound signal woofer circuit between BOSE amp. and

woofer.

• Woofer amp. ON signal circuit between BOSE amp.

and woofer.

There is no sound from center speaker.

Sound signal center speaker circuit.

There is sound from only specific places
(RH front, RH rear, LH front and LH rear).

Sound signal circuit of malfunctioning system.

Satellite radio is not received.

“ANTENNA” is not displayed even when
the channel is turned to 0 in Satellite ra-
dio mode.

Perform the following inspection procedure.
1.

Check antenna base mounting nut for looseness.
NOTE:
Tightening torque: 6.5 N·m (0.66 kg-m, 58 in-lb.)

2.

Visually check for satellite radio antenna feeder.

3.

Replace the antenna base.
Refer to

AV-545, "Exploded View"

.

4.

Replace the satellite radio tuner.
Refer to

AV-546, "Exploded View"

.

“ANTENNA” is displayed when the chan-
nel is turned to 0 in Satellite radio mode.

Perform the following inspection procedure.
1.

Check the connection between satellite radio tuner
and antenna connector.

2.

Check the connection between satellite radio anten-
na and antenna feeder.

3.

Check antenna feeder for open circuit.

4.

Replace the antenna base.
Refer to

AV-545, "Exploded View"

.

5.

Replace the satellite radio tuner.
Refer to

AV-546, "Exploded View"

.

The sound of satellite radio is
not heard.

Other audio sounds are normal.

Satellite radio sound signal circuit between AV control unit
and satellite radio tuner.

It does not change to satellite
radio mode.

There is malfunction in the CONSULT-III
self-diagnosis result.

Perform CONSULT-III self-diagnosis.
Refer to

AV-83, "CONSULT-III Function (MULTI AV)"

.

AM/FM radio is not received.

Other audio sounds are normal.

• Antenna amp. ON signal circuit.
• Antenna feeder.

Symptoms

Check items

Possible malfunction location / Action to take

Revision: 2008 October

2009 Murano

AV

MULTI AV SYSTEM SYMPTOMS

AV-513

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITHOUT NAVIGATION]

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It is unable to check connection between iPod

®

and iPod harness.

Trouble diagnosis chart by symptom

RELATED TO STEERING SWITCH

Trouble diagnosis chart by symptom

RELATED TO AUXILIARY INPUT (WITHOUT DVD PLAYER MODELS)

NOTE:
Check that there is no malfunction of AUX equipment main body before performing a diagnosis.

Trouble diagnosis chart by symptom

Symptoms

Check items

Possible malfunction location / Action to take

The iPod

®

does not produce

sound.

Other audio sounds are normal.

• iPod sound signal circuit between AV control unit and

iPod adapter.

• iPod sound signal circuit between iPod

®

and iPod

adapter.

It does not change to iPod
mode.

There is malfunction in the CONSULT-III
self-diagnosis.

Perform CONSULT-III self-diagnosis.
Refer to

AV-83, "CONSULT-III Function (MULTI AV)"

.

“iPod is not connected” is dis-
played when it comes to iPod
mode.

Connected to iPod

®

.

iPod connection recognition signal circuit between iPod

®

and iPod adapter.

iPod

®

cannot charge the bat-

tery.

iPod battery charge circuit between iPod

®

and iPod

adapter.

The title of music file in the iP-

od

®

is not indicated.

Serial communication circuit between iPod

®

and iPod

adapter.

Accessing the iPod

®

is unavail-

able from the vehicle.

Symptoms

Probable malfunction location

None of the steering switch operations work.

Steering switch signal GND circuit.
Refer to

AV-145, "Diagnosis Procedure"

.

Only specified switch cannot be operated.

Steering switch. Refer to

AV-536, "Exploded View"

.

“SOURCE”, “MENU UP”, “MENU DOWN”, “

” switches

of steering switch are not operational.

Steering switch signal A circuit.
Refer to

AV-141, "Diagnosis Procedure"

.

”VOL UP“, “VOL DOWN”, “

” switches of steering switch

are not operational.

Steering switch signal B circuit.
Refer to

AV-143, "Diagnosis Procedure"

.

Symptoms

Check items

Probable malfunction location

For front display unit, AUX im-
age is not displayed (Menu dis-
play is not displayed, too).

Camera image is not displayed (Also,
menu display is not displayed).

• Horizontal synchronizing (HP) signal circuit malfunc-

tion between AV control unit and front display unit.
Refer to

AV-116, "Diagnosis Procedure"

.

• Vertical synchronizing (VP) signal circuit malfunction

between AV control unit and front display unit.
Refer to

AV-117, "Diagnosis Procedure"

.

For front display unit, AUX im-
age is not displayed (Menu dis-
play is normal).

Camera image is not displayed (Menu dis-
play is normal).

• Composite image signal circuits malfunction between

AV control unit and front display unit.
Refer to

AV-119, "Diagnosis Procedure"

.

• RGB area (YS) signal circuit malfunction between AV

control unit and front display unit.
Refer to

AV-115, "Diagnosis Procedure"

.

Camera image is normal.

AUX image signal circuit malfunction between AV control
unit and auxiliary input jacks.
Refer to

AV-128, "WITHOUT DVD ENTERTAINMENT

SYSTEM : Diagnosis Procedure"

.

Revision: 2008 October

2009 Murano

AV-514

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITHOUT NAVIGATION]

MULTI AV SYSTEM SYMPTOMS

RELATED TO AUXILIARY INPUT (WITH DVD PLAYER MODELS)

NOTE:
Check that there is no AUX equipment main body malfunction before performing a diagnosis.

Trouble diagnosis chart by symptom

For front display unit, AUX im-
age is rolling.

Camera image is rolling.

• Horizontal synchronizing (HP) signal circuit malfunc-

tion between AV control unit and front display unit.
Refer to

AV-116, "Diagnosis Procedure"

.

• Vertical synchronizing (VP) signal circuit malfunction

between AV control unit and front display unit.
Refer to

AV-117, "Diagnosis Procedure"

.

There is no AUX sound from
speaker on the right or left side.

The sound other than AUX sound is nor-
mal.

AUX sound signal circuit malfunction between auxiliary
input jacks and AV control unit at the side where there is
no sound.

Symptoms

Check items

Probable malfunction location

Symptoms

Check items

Probable malfunction location

Front display unit and rear dis-
play unit, AUX image is not dis-
played.

DVD image is not displayed.

Perform CONSULT-III self-diagnosis.
Refer to

AV-83, "CONSULT-III Function (MULTI AV)"

.

For front display unit, AUX im-
age is not displayed (Menu dis-
play is normal).

DVD image is normal.

AUX image signal circuit malfunction between auxiliary
input jacks and video distributor.
Refer to

AV-129, "WITH DVD ENTERTAINMENT SYS-

TEM : Diagnosis Procedure"

.

Camera image is normal.

Perform CONSULT-III self-diagnosis. Refer to

AV-83,

"CONSULT-III Function (MULTI AV)"

. When detecting no

malfunction in those components, the following items are
a possible cause.
Composite image signal circuits malfunction between
video distributor and AV control unit.
Refer to

AV-119, "Diagnosis Procedure"

.

DVD and camera images are not dis-
played (Menu display is normal).

Perform CONSULT-III self-diagnosis. Refer to

AV-83,

"CONSULT-III Function (MULTI AV)"

. When detecting no

malfunction in those components, the following items are
a possible cause.
• RGB area (YS) signal circuit malfunction between AV

control unit and front display unit.
Refer to

AV-115, "Diagnosis Procedure"

.

• Composite image signal circuits malfunction between

front display unit and AV control unit.
Refer to

AV-118, "Diagnosis Procedure"

.

For front display unit, AUX im-
age is not displayed (Menu dis-
play is not displayed, too).

DVD image is not displayed (Also, menu
display is not displayed).

• Horizontal synchronizing (HP) signal circuit malfunc-

tion between AV control unit and front display unit.
Refer to

AV-116, "Diagnosis Procedure"

.

• Vertical synchronizing (VP) signal circuit malfunction

between AV control unit and front display unit.
Refer to

AV-117, "Diagnosis Procedure"

.

For front display unit, AUX im-
age is rolling.

DVD image is rolling.

• Horizontal synchronizing (HP) signal circuit malfunc-

tion between AV control unit and front display unit.
Refer to

AV-116, "Diagnosis Procedure"

.

• Vertical synchronizing (VP) signal circuit malfunction

between AV control unit and front display unit.
Refer to

AV-117, "Diagnosis Procedure"

.

For rear display unit, AUX im-
age is not displayed (Menu dis-
play is normal).

DVD image is not displayed (Menu display
is normal).

Composite image signal circuits malfunction between
video distributor and rear display unit.
Refer to

AV-119, "Diagnosis Procedure"

.

Revision: 2008 October

2009 Murano

AV

MULTI AV SYSTEM SYMPTOMS

AV-515

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITHOUT NAVIGATION]

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RELATED TO DVD MODE

Trouble diagnosis chart by symptom

At AUX of rear display, menu
display is not displayed.

AUX image is normal.

• Vertical synchronizing (VP) signal circuit malfunction

between video distributor and rear display unit.
Refer to

AV-126, "Diagnosis Procedure"

.

• Horizontal synchronizing (HP) signal circuit malfunc-

tion between video distributor and rear display unit.
Refer to

AV-127, "Diagnosis Procedure"

.

• RGB area (YS) signal circuit malfunction between vid-

eo distributor and rear display unit.
Refer to

AV-125, "Diagnosis Procedure"

.

For rear display unit, AUX and
DVD image are rolling.

Front display unit displayed, AUX and
DVD image are not rolling.

Composite synchronizing signal circuit malfunction be-
tween video distributor and rear display unit.
Refer to

AV-124, "Diagnosis Procedure"

.

There is no
AUX sound.

Perform CONSULT-III self-diagnosis.
Refer to

AV-83, "CONSULT-III Function (MULTI AV)"

.

There is no AUX sound from
speaker on the right or left side.

DVD sound is not normal, neither.

DVD and AUX sound signal circuit malfunction between
DVD player and AV control unit at the side where there
is no sound.

The sound other than AUX sound is nor-
mal.

AUX sound signal circuit malfunction between auxiliary
input jacks and DVD player at the side where there is no
sound.

It does not change to AUX
mode.

There is malfunction in the CONSULT-III
self-diagnosis result.

Perform CONSULT-III self-diagnosis.
Refer to

AV-83, "CONSULT-III Function (MULTI AV)"

.

Symptoms

Check items

Probable malfunction location

Front display unit and rear dis-
play unit, DVD image is not dis-
played.

AUX image is not displayed.

Perform CONSULT-III self-diagnosis.
Refer to

AV-83, "CONSULT-III Function (MULTI AV)"

.

For front display unit, DVD im-
age is not displayed (Menu dis-
play is normal).

Camera image is normal.

Perform CONSULT-III self-diagnosis. Refer to

AV-83,

"CONSULT-III Function (MULTI AV)"

. When detecting no

malfunction in those components, the following items are
a possible cause.
Composite image signal circuits malfunction between
video distributor and AV control unit.
Refer to

AV-119, "Diagnosis Procedure"

.

Camera image is not displayed (Only
warning message under area is dis-
played).

• Composite image signal circuits malfunction between

AV control unit and front display unit.
Refer to

AV-118, "Diagnosis Procedure"

.

• RGB area (YS) signal circuit malfunction between AV

control unit and front display unit.
Refer to

AV-115, "Diagnosis Procedure"

.

For front display unit, DVD im-
age is not displayed (Menu dis-
play is not displayed).

AUX image is not displayed (Menu display
is not displayed).

• Horizontal synchronizing (HP) signal circuit malfunc-

tion between AV control unit and front display unit.
Refer to

AV-116, "Diagnosis Procedure"

.

• Vertical synchronizing (VP) signal circuit malfunction

between AV control unit and front display unit.
Refer to

AV-117, "Diagnosis Procedure"

.

For front display, DVD image is
rolling.

AUX image is rolling.

• Horizontal synchronizing (HP) signal circuit malfunc-

tion between AV control unit and front display unit.
Refer to

AV-116, "Diagnosis Procedure"

.

• Vertical synchronizing (VP) signal circuit malfunction

between AV control unit and front display unit.
Refer to

AV-117, "Diagnosis Procedure"

.

For rear display, DVD image is
not displayed (Menu display is
normal).

AUX image is not displayed (Menu display
is normal).

Composite image signal circuits malfunction between
video distributor and rear display unit.
Refer to

AV-120, "Diagnosis Procedure"

.

Symptoms

Check items

Probable malfunction location

Revision: 2008 October

2009 Murano

AV-516

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITHOUT NAVIGATION]

MULTI AV SYSTEM SYMPTOMS

RELATED TO REMOTE CONTROL AND HEADPHONE

Trouble diagnosis chart by symptom

At DVD of rear display unit,
menu display is not displayed.

DVD image is normal.

• Vertical synchronizing (VP) signal circuit malfunction

between video distributor and rear display unit.
Refer to

AV-126, "Diagnosis Procedure"

.

• Horizontal synchronizing (HP) signal circuit malfunc-

tion between video distributor and rear display unit.
Refer to

AV-127, "Diagnosis Procedure"

.

• RGB area (YS) signal circuit malfunction between vid-

eo distributor and rear display unit.
Refer to

AV-125, "Diagnosis Procedure"

.

For rear display unit, DVD and
AUX image are rolling.

Front display unit displayed, DVD and
AUX image are not rolling.

Composite synchronizing signal circuit malfunction be-
tween video distributor and rear display unit.
Refer to

AV-124, "Diagnosis Procedure"

.

There is no
DVD sound.

Perform CONSULT-III self-diagnosis.
Refer to

AV-83, "CONSULT-III Function (MULTI AV)"

.

There is no DVD sound from
speaker on the right or left side.

AUX sound is not normal, neither.

DVD and AUX sound signal circuit malfunction between
DVD player and AV control unit at the side where there
is no sound.

It does not change to DVD
mode.

There is malfunction in the CONSULT-III
self-diagnosis result.

Perform CONSULT-III self-diagnosis.
Refer to

AV-83, "CONSULT-III Function (MULTI AV)"

.

Symptoms

Check items

Probable malfunction location

Headphone does not work

Change headphones to another set.

They operate normally.

• Battery of headphones.
• Headphones.

It does not operate normally.

• Headphone sound signal circuit malfunction between

DVD player and rear display unit.

• Headphone ON signal circuit malfunction between vid-

eo distributor and rear display unit.

Remote control does not work.

Change remote controller to another one.

They operate normally.
• Battery of remote controller.
• Remote controller body.

It does not operate normally.
Perform CONSULT-III self-diagnosis. Refer to

AV-83,

"CONSULT-III Function (MULTI AV)"

. When detecting no

malfunction in those components, the following items are
a possible cause.
Rear display unit.

Symptoms

Check items

Probable malfunction location

Revision: 2008 October

2009 Murano

AV

NORMAL OPERATING CONDITION

AV-517

< SYMPTOM DIAGNOSIS >

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NORMAL OPERATING CONDITION

Description

INFOID:0000000003486709

NOTE:
Vehicle operation information, refer to Owner's Manual.

BASIC OPERATIONS

RELATED TO VOICE RECOGNITION

Related to telephone

The system should respond correctly to all voice commands without difficulty. If problems are encountered, try
the following solutions.
Where the solutions are listed by number, try each solution in turn, starting with number 1, until the problem is
resolves.

RELATED TO AUDIO

• The majority of the audio malfunctions are the result of outside causes (bad CD/cassette, electromagnetic

interference, etc.). Check the symptoms below to diagnose the malfunction.

• The vehicle itself can be a source of noise if noise prevention parts or electrical equipment is malfunctioning.

Check if noise is caused and/or changed by engine speed, ignition switch turned to each position, and oper-
ation of each piece of electrical equipment, and then determine the cause.

NOTE:
• CD-R is not guaranteed to play because they can contain compressed audio (MP3, WMA) or could be incor-

rectly mastered by the customer on a computer.

• Check if the CDs carry the Compact Disc Logo. If not, the disc is not mastered to the “red book” Compact

Disc Standard and may not play.

Symptom

Possible cause

Possible solution

No image is displayed.

The brightness is at the lowest setting.

Adjust the brightness of the display.

The system is in the video mode.

Push <DISC> to change the mode.

The display is turned off.

Push <Day/Night> to turn on the display.

The screen is too dim. The move-
ment is slow.

The temperature in the interior of the vehicle is low.

Wait until the interior of the vehicle has
warmed up.

Some pixels in the display are dark-
er or brighter than others.

This condition is an inherent characteristic of liquid
crystal displays.

This is not a malfunction.

Some menu items cannot be se-
lected.

Some menu items become unavailable while the ve-
hicle is driven.

Park the vehicle in a safe location, and
then operate the multi AV system.

Symptom

Solution

System fails to interpret the com-
mand correctly.

1. Ensure that the command is valid.

2. Ensure that the command is spoken after the tone.

3. Speak clearly without pausing between words and at level appropriate to the ambient noise lev-
el in the vehicle.

4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster
on).
NOTE:
If it is too noisy to use the phone, it is likely that the voice commands will be recognized.

5. If more than one command was said at a time, try saying the commands separately.

6. If the system consistently fails to recognize commands, the voice training procedure should be
carried out to improve the recognition response for the speaker. See “Speaker adaptation (SA)
mode” earlier in this section. Refer to “OWNER’S MANUAL”.

The system consistently selects
the wrong voicetag

1. Ensure that the phone book entry name requested matches what was originally stored. This
can be confirmed by using the “List Names” command.

2. Replace one of the names being confused with a new name.

Revision: 2008 October

2009 Murano

AV-518

< SYMPTOM DIAGNOSIS >

[BOSE AUDIO WITHOUT NAVIGATION]

NORMAL OPERATING CONDITION

Noise resulting from variations in field strength, such as fading noise and multi-path noise, or external noise from trains and other
sources, is not a malfunction.

NOTE:

• Fading noise: This noise occurs because of variations in the field strength in a narrow range due to mountains or buildings blocking

the signal.

• Multi-path noise: This noise results from a time difference between the broadcast waves directly from the station arriving at the

antenna and the waves reflected by mountains or buildings.

Symptom

Cause and Counter measure

Cannot play

Check if the CD was inserted correctly.

Check if the CD is scratched or dirty.

Check if there is condensation inside the player, and if there is, wait until the condensation is gone
(about 1 hour) before using the player.

If there is a temperature increase error, the player will play correctly after it returns to the normal
temperature.

If there is a mixture of music CD files (CD-DA data) and MP3/WMA files on a CD, only the music
CD files (CD-DA data) will be played.

Files with extensions other than “.MP3”, “.WMA”, “.mp3”, or “.wma” cannot be played. In addition,
the character codes and number of characters for folder names and file names should be in com-
pliance with the specifications.

Check if the disc or the file is generated in an irregular format, This may occur depending on the
variation or the setting of MP3/WMA writing applications or other text editing applications.

Check if the finalization process, such as session close and disc close, is done for the disc.

Check if the CD is protected by copyright.

Poor sound quality

Check if the CD is scratched or dirty.

It takes a relatively long time before
the music starts playing.

If there are many folder or file levels on the MP3/WMA CD, or if it is a multisession disc, some
time may be required before the music starts playing.

Music cuts off or skips

The writing software and hardware combination might not match, or the writing speed, writing
depth, writing width might not match the specifications. Try using the slowest writing speed.

Skipping with high bit rate files

Skipping may occur with large quantities if data such as for high bit rate data.

Move immediately to the next song
when playing

When a non-MP3/WMA file has been given an extension of “.MP3”, “.WMA”, “.mp3”, or “.wma”,
or when play is prohibited by copyright protection, the player will skip to the next song.

The songs do not play back in the
desired order.

The playback order is the order in which the files were written by the software, so the files might
not play in the desired order.

Revision: 2008 October

2009 Murano

AV

PRECAUTIONS

AV-519

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PRECAUTION

PRECAUTIONS

Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT
PRE-TENSIONER"

INFOID:0000000003671425

The Supplemental Restraint System such as “AIR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain
types of collision. This system includes seat belt switch inputs and dual stage front air bag modules. The SRS
system uses the seat belt switches to determine the front air bag deployment, and may only deploy one front
air bag, depending on the severity of a collision and whether the front occupants are belted or unbelted.
Information necessary to service the system safely is included in the “SRS AIRBAG” and “SEAT BELT” of this
Service Manual.

WARNING:

• To avoid rendering the SRS inoperative, which could increase the risk of personal injury or death in

the event of a collision which would result in air bag inflation, all maintenance must be performed by
an authorized NISSAN/INFINITI dealer.

• Improper maintenance, including incorrect removal and installation of the SRS, can lead to personal

injury caused by unintentional activation of the system. For removal of Spiral Cable and Air Bag
Module, see the “SRS AIRBAG”.

• Never use electrical test equipment on any circuit related to the SRS unless instructed to in this Ser-

vice Manual. SRS wiring harnesses can be identified by yellow and/or orange harnesses or harness
connectors.

PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS

When working near the Airbag Diagnosis Sensor Unit or other Airbag System sensors while ignition switch is
ON or engine is running, never use air or electric power tools or strike near the sensor(s) with a hammer.
Heavy vibration may activate the sensor(s), deploy the airbag(s), possibly cause serious injury.
When using air or electric power tools or hammers, always turn OFF ignition switch, disconnect the battery,
and wait 3 minutes or more before performing any service.

Precaution for Trouble Diagnosis

INFOID:0000000003356845

AV COMMUNICATION SYSTEM

• Do not apply voltage of 7.0 V or higher to the measurement terminals.
• Use the tester with its open terminal voltage at 7.0 V or less.
• Turn ignition switch OFF and disconnect the battery cable from the negative terminal before checking the cir-

cuit.

Precaution for Harness Repair

INFOID:0000000003356846

AV COMMUNICATION SYSTEM

• Solder the repaired parts, and wrap with tape. [Frays of twisted line

must be within 110 mm (4.33 in).]

PKIA0306E

Revision: 2008 October

2009 Murano

AV-520

< PRECAUTION >

[BOSE AUDIO WITHOUT NAVIGATION]

PRECAUTIONS

• Do not perform bypass wire connections for the repair parts. (The

spliced wire will become separated and the characteristics of
twisted line will be lost.)

PKIA0307E

Revision: 2008 October

2009 Murano

AV

PREPARATION

AV-521

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PREPARATION

PREPARATION

Commercial Service Tools

INFOID:0000000003356847

Tool name

Description

Power tool

Loosening screws

PBIC0191E

Revision: 2008 October

2009 Murano

AV-522

< ON-VEHICLE REPAIR >

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AV CONTROL UNIT

ON-VEHICLE REPAIR

AV CONTROL UNIT

Exploded View

INFOID:0000000003507980

REMOVAL

Refer to

IP-11, "Exploded View"

.

DISASSEMBLY

Removal and Installation

INFOID:0000000003507981

REMOVAL

1.

Remove cluster lid C. Refer to

IP-11, "Exploded View"

.

2.

Remove AV control unit with a A/C auto amp. as a single unit from the body.

3.

Remove bracket screws, and then remove AV control unit.

INSTALLATION

Install in the reverse order of removal.

1.

AV control unit

2.

Bracket LH

3.

A/C auto amp.

4.

Bracket RH

JPNIA0778ZZ

Revision: 2008 October

2009 Murano

AV

FRONT DISPLAY UNIT

AV-523

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FRONT DISPLAY UNIT

Exploded View

INFOID:0000000003507982

Removal and Installation

INFOID:0000000003507983

REMOVAL

1.

Remove center ventilator assembly. Refer to

IP-11, "Exploded View"

.

2.

Remove display unit with bracket as a single unit.

INSTALLATION

Install in the reverse order of removal.

JPNIA0779ZZ

1.

Front display unit

Revision: 2008 October

2009 Murano

AV-524

< ON-VEHICLE REPAIR >

[BOSE AUDIO WITHOUT NAVIGATION]

REAR DISPLAY UNIT

REAR DISPLAY UNIT

Exploded View

INFOID:0000000003508042

REMOVAL

Removal and Installation

INFOID:0000000003508019

REMOVAL

1.

Insert cloth-covered driver into gaps between rear display cover
(1) and headlining, and remove rear display cover.

2.

Disconnect rear display unit connector, remove rear display unit screws and remove the rear display unit.

INSTALLATION

Install in the reverse order of removal.

1.

Rear display unit

2.

Rear display cover

JPNIA0794ZZ

: Vehicle front

SKIB4354E

Revision: 2008 October

2009 Murano

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Текст

Политика конфиденциальности