Toyota Avalon (2019 year). Instruction — part 23

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5-4. Other interior features

Interio

r features

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Services
Subscribers have the following Safety Connect services available:
● Automatic Collision Notification

Helps drivers receive necessary response from emergency ser-
vice providers. (

P. 355)

: U.S. Patent No. 7,508,298 B2

● Stolen Vehicle Location

Helps drivers in the event of vehicle theft. (

P. 355)

● Emergency Assistance Button (“SOS”)

Connects drivers to response-center support. (

P. 355)

● Enhanced Roadside Assistance

Provides drivers various on-road assistance. (

P. 355)

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Subscription
After you have signed the Telematics Subscription Service Agree-
ment and are enrolled, you can begin receiving services.
A variety of subscription terms are available for purchase. Contact
your Toyota dealer, call the following appropriate Safety Connect
response center or push the “SOS” button in your vehicle for further
subscription details.

• The United States

1-855-405-6500

• Canada

1-888-869-6828

• Puerto Rico

1-877-855-8377

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Safety Connect Services Information

●

Phone calls using the vehicle’s Bluetooth

technology will not be possible

during Safety Connect.

●

Safety Connect is available beginning Fall 2009 on select Toyota models (in
the contiguous United States only). Contact with the Safety Connect
response center is dependent upon the telematics device being in operative
condition, cellular connection availability, and GPS satellite signal reception,
which can limit the ability to reach the response center or receive emer-
gency service support. Enrollment and Telematics Subscription Service
Agreement are required. A variety of subscription terms are available;
charges vary by subscription term selected and location.

●

Automatic Collision Notification, Emergency Assistance and Stolen Vehicle
Location are available in the United States, including Hawaii and Alaska,
Puerto Rico and Canada, and Enhanced Roadside Assistance are available
in the United States, Puerto Rico and Canada.

●

Automatic Collision Notification, Emergency Assistance, Stolen Vehicle and
Enhanced Road Assistance are not available in the U.S. Virgin Islands.
For vehicles first sold in the U.S. Virgin Islands, no Safety Connect services
are available in or outside the U.S. Virgin Islands.

●

Safety Connect services are not subject to section 255 of the Telecommuni-
cations Act and the device is not TTY compatible.

■

Languages
The Safety Connect response center will offer support in multiple languages.
The Safety Connect system will offer voice prompts in English, Spanish, and
French. Please indicate your language of choice when enrolling.

■

When contacting the response center
You may be unable to contact the response center if the network is busy.

When the engine switch is turned to IGNITION ON mode, the red indi-
cator light comes on for 2 seconds then turns off. Afterward, the green
indicator light comes on, indicating that the service is active.
The following indicator light patterns indicate specific system usage
conditions:
● Green indicator light on = Active service
● Green indicator light flashing = Safety Connect call in process
● Red indicator light (except at vehicle start-up) = System malfunction

(contact your Toyota dealer)

● No indicator light (off) = Safety Connect service not active

Safety Connect LED light Indicators

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Automatic Collision Notification
In case of either airbag deployment or severe rear-end collision, the
system is designed to automatically call the response center. The
responding agent receives the vehicle’s location and attempts to
speak with the vehicle occupants to assess the level of emergency.
If the occupants are unable to communicate, the agent automati-
cally treats the call as an emergency, contacts the nearest emer-
gency services provider to describe the situation, and requests that
assistance be sent to the location.

■

Stolen Vehicle Location
If your vehicle is stolen, Safety Connect can work with local author-
ities to assist them in locating and recovering the vehicle. After filing
a police report, call the Safety Connect response center at 1-855-
405-6500 in the Unites States, 1-877-855-8377 in Puerto Rico or 1-
888-869-6828 in Canada, and follow the prompts for Safety Con-
nect to initiate this service.
In addition to assisting law enforcement with recovery of a stolen
vehicle, Safety-Connect-equipped vehicle location data may, under
certain circumstances, be shared with third parties to locate your
vehicle. Further information is available at Toyota.com in the United
States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.

■

Emergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button to
reach the Safety Connect response center. The answering agent
will determine your vehicle’s location, assess the emergency, and
dispatch the necessary assistance required.

If you accidentally press the “SOS” button, tell the response-center

agent that you are not experiencing an emergency.

■

Enhanced Roadside Assistance
Enhanced Roadside Assistance adds GPS data to the already
included warranty-based Toyota roadside service.
Subscribers can press the “SOS” button to reach a Safety Connect
response-center agent, who can help with a wide range of needs,
such as: towing, flat tire, fuel delivery, etc. For a description of the
Enhanced Roadside Assistance services and their limitations,
please see the Safety Connect Terms and Conditions, which are
available at Toyota.com in the United States, Toyotapr.com in
Puerto Rico and Toyota.ca in Canada.

Safety Connect services

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5-4. Other interior features

Important! Read this information before using Safety Connect.

■

Exposure to radio frequency signals
The Safety Connect system installed in your vehicle is a low-power
radio transmitter and receiver. It receives and also sends out radio
frequency (RF) signals.
In August 1996, the Federal Communications Commission (FCC)
adopted RF exposure guidelines with safety levels for mobile wire-
less phones. Those guidelines are consistent with the safety stan-
dards previously set by the following U.S. and international
standards bodies.
● ANSI (American National Standards Institute) C95.1 [1992]
● NCRP (National Council on Radiation Protection and Measure-

ment) Report 86 [1986]

● ICNIRP (International Commission on Non-Ionizing Radiation

Protection) [1996]

Those standards were based on comprehensive and periodic eval-
uations of the relevant scientific literature. Over 120 scientists, engi-
neers, and physicians from universities, and government health
agencies and industries reviewed the available body of research to
develop the ANSI Standard (C95.1).
The design of Safety Connect complies with the FCC guidelines in
addition to those standards.

Safety information for Safety Connect

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Certification for Safety Connect
FCC ID: LHJ-TVN
IC: 2807E-TVN

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6-1. Maintenance and care

● Working from top to bottom, liberally apply water to the vehicle

body, wheel wells and underside of the vehicle to remove any dirt
and dust.

● Wash the vehicle body using a sponge or soft cloth, such as a

chamois.

● For hard-to-remove marks, use car wash soap and rinse thoroughly

with water.

● Wipe away any water.
● Wax the vehicle when the waterproof coating deteriorates.

If water does not bead on a clean surface, apply wax when the vehicle
body is cool.

■

Automatic car washes

●

Fold the mirrors before washing the vehicle. Start washing from the front of
the vehicle. Make sure to extend the mirrors before driving.

●

Brushes used in automatic car washes may scratch the vehicle surface and
harm your vehicle's paint.

●

Vehicles with a rear spoiler: In certain automatic car washes, the rear spoiler
may interfere with machine operation. This may prevent the vehicle from
being cleaned properly or result in damage to the rear spoiler.

■

High pressure car washes

●

Do not allow the nozzles of the car wash to come within close proximity of
the windows.

●

Before using the car wash, check that the fuel filler door on your vehicle is
closed properly.

Cleaning and protecting the vehicle

exterior

Perform the following to protect the vehicle and maintain it in
prime condition:

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When using a car wash
If the door handle becomes wet while the electronic key is within the effective
range, the door may lock and unlock repeatedly. In that case, follow the fol-
lowing correction procedures to wash the vehicle:

●

Place the key in a position 6 ft. (2 m) or more separate from the vehicle
while the vehicle is being washed. (Take care to ensure that the key is not
stolen.)

●

Set the electronic key to battery-saving mode to disable the smart key sys-
tem. (

P. 127)

■

Aluminum wheels

●

Remove any dirt immediately by using a neutral detergent.

●

Wash detergent off with water immediately after use.

●

To protect the paint from damage, make sure to observe the following pre-
cautions.
• Do not use acidic, alkaline or abrasive detergent
• Do not use hard brushes
• Do not use detergent on the wheels when they are hot, such as after driv-

ing or parking in hot weather

■

Bumpers
Do not scrub with abrasive cleaners.

WARNING

■

When washing the vehicle
Do not apply water to the inside of the engine compartment. Doing so may
cause the electrical components, etc. to catch fire.

■

Precautions regarding the exhaust pipes
Exhaust gasses cause the exhaust pipes to become quite hot.
When washing the vehicle, be careful not to touch the pipes until it has
cooled sufficiently, as touching a hot exhaust pipes can cause burns.

■

Precaution regarding the rear bumper with Blind Spot Monitor
If the paint of the rear bumper is chipped or scratched, the system may mal-
function. If this occurs, avoid using the system and consult your Toyota
dealer.

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6-1. Maintenance and care

NOTICE

■

To prevent paint deterioration and corrosion on the body and compo-
nents (aluminum wheels, etc.)

●

Wash the vehicle immediately in the following cases:
• After driving near the sea coast
• After driving on salted roads
• If coal tar or tree sap is present on the paint surface
• If dead insects, insect droppings or bird droppings are present on the

paint surface

• After driving in an area contaminated with soot, oily smoke, mine dust,

iron powder or chemical substances

• If the vehicle becomes heavily soiled with dust or mud
• If liquids such as benzene and gasoline are spilled on the paint surface

●

If the paint is chipped or scratched, have it repaired immediately.

●

To prevent the wheels from corroding, remove any dirt and store in a place
with low humidity when storing the wheels.

■

Cleaning the exterior lights

●

Wash carefully. Do not use organic substances or scrub with a hard brush.
This may damage the surfaces of the lights.

●

Do not apply wax to the surfaces of the lights.
Wax may cause damage to the lenses.

■

When using a high pressure car wash
Do not bring the nozzle tip close to boots (rubber or resin manufactured
cover), connectors or the following parts. The parts may be damaged if they
come into contact with high-pressure water.

• Traction related parts
• Steering parts
• Suspension parts
• Brake parts

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ce and care

● Remove dirt and dust using a vacuum cleaner. Wipe dirty surfaces

with a cloth dampened with lukewarm water.

● If dirt cannot be removed, wipe it off with a soft cloth dampened with

neutral detergent diluted to approximately 1%.
Wring out any excess water from the cloth and thoroughly wipe off
remaining traces of detergent and water.

● Remove dirt using a soft cloth or synthetic chamois dampened in a

baking soda (sodium bicarbonate) solution.

Use a solution of approximately 9% baking soda dissolved in water.

● Wipe the surface with a dry, soft cloth to remove any remaining

moisture.

● Remove dirt and dust using a vacuum cleaner.
● Wipe off any excess dirt and dust with a soft cloth dampened with

diluted detergent.

Use a diluted water solution of approximately 5% neutral wool detergent.

● Wring out any excess water from the cloth and thoroughly wipe off

all remaining traces of detergent.

● Wipe the surface with a dry, soft cloth to remove any remaining

moisture. Allow the leather to dry in a shaded and ventilated area.

● Remove dirt and dust using a vacuum cleaner.
● Wipe it off with a soft cloth dampened with neutral detergent diluted

to approximately 1%.

● Wring out any excess water from the cloth and thoroughly wipe off

remaining traces of detergent and water.

Cleaning and protecting the vehicle

interior

The following procedures will help protect your vehicle’s interior
and keep it in top condition:

Protecting the vehicle interior

Cleaning the areas with satin-finish metal accents

Cleaning the leather areas

Cleaning the synthetic leather areas

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Caring for leather areas
Toyota recommends cleaning the interior of the vehicle at least twice a year to
maintain the quality of the vehicle's interior.

■

Shampooing the carpets
There are several commercial foaming-type cleaners available. Use a sponge
or brush to apply the foam. Rub in overlapping circles. Do not use water.
Wipe dirty surfaces and let them dry. Excellent results are obtained by keep-
ing the carpet as dry as possible.

■

Seat belts
Clean with mild soap and lukewarm water using a cloth or sponge. Also
check the belts periodically for excessive wear, fraying or cuts.

WARNING

■

Water in the vehicle

●

Do not splash or spill liquid in the vehicle.
Doing so may cause electrical components, etc., to malfunction or catch
fire.

●

Do not get any of the SRS components or wiring in the vehicle interior wet.
(

P. 36)

An electrical malfunction may cause the airbags to deploy or not function
properly, resulting in death or serious injury.

●

Vehicles with wireless charger:
Do not let the wireless charger (

P. 334) get wet. Failure to do so may

cause the charger to become hot and cause burns or could cause electric
shock resulting in death or serious injury.

■

Cleaning the interior (especially instrument panel)
Do not use polish wax or polish cleaner. The instrument panel may reflect
off the windshield, obstructing the driver’s view and leading to an accident,
resulting in death or serious injury.

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NOTICE

■

Cleaning detergents

●

Do not use the following types of detergent, as they may discolor the vehi-
cle interior or cause streaks or damage to painted surfaces:
• Areas other than the seats and steering wheel: Organic substances

such as benzene or gasoline, alkaline or acidic solutions, dye, and
bleach

• Seats: Alkaline or acidic solutions, such as thinner, benzene, and alco-

hol

• Steering wheel: Organic substances, such as thinner, and cleaner that

contains alcohol

●

Do not use polish wax or polish cleaner. The instrument panel’s or other
interior part’s painted surface may be damaged.

■

Preventing damage to leather surfaces
Observe the following precautions to avoid damage to and deterioration of
leather surfaces:

●

Remove any dust or dirt from leather surfaces immediately.

●

Do not expose the vehicle to direct sunlight for extended periods of time.
Park the vehicle in the shade, especially during summer.

●

Do not place items made of vinyl, plastic, or containing wax on the uphol-
stery, as they may stick to the leather surface if the vehicle interior heats
up significantly.

■

Water on the floor
Do not wash the vehicle floor with water.
Vehicle systems such as the audio system may be damaged if water comes
into contact with electrical components such as the audio system above or
under the floor of the vehicle. Water may also cause the body to rust.

■

When cleaning the inside of the windshield
Do not allow glass cleaner to contact the lens. Also, do not touch the lens.
(

P. 210)

■

Cleaning the inside of the rear window

●

Do not use glass cleaner to clean the rear window, as this may cause
damage to the rear window defogger heater wires or antenna. Use a cloth
dampened with lukewarm water to gently wipe the window clean. Wipe the
window in strokes running parallel to the heater wires or antenna.

●

Be careful not to scratch or damage the heater wires or antenna.

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6-2. Maintenance

General maintenance should be performed on a daily basis. This can
be done by yourself or by a Toyota dealer.

Scheduled maintenance should be performed at specified intervals
according to the maintenance schedule.

For details about maintenance items and schedules, refer to the “Sched-
uled Maintenance Guide” or “Owner’s Manual Supplement”.

You can perform some maintenance procedures by yourself.
Please be aware that do-it-yourself maintenance may affect warranty
coverage.

The use of Toyota Repair Manuals is recommended.
For details about warranty coverage, refer to the separate “Owner’s War-
ranty Information Booklet” or “Owner’s Manual Supplement”.

Maintenance requirements

To ensure safe and economical driving, day-to-day care and reg-
ular maintenance are essential. It is the owner’s responsibility to
perform regular checks. Toyota recommends the following main-
tenance:

General maintenance

Scheduled maintenance

Do-it-yourself maintenance

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Repair and replacement
It is recommended that genuine Toyota parts be used for repairs to ensure
performance of each system. If non-Toyota parts are used in replacement or if
a repair shop other than a Toyota dealer performs repairs, confirm the war-
ranty coverage.

■

Resetting the message indicating maintenance is required
After the required maintenance is performed according to the maintenance
schedule, please reset the message.
To reset the message, perform the following procedure:

Select

on the multi-information display using the meter control switches

on the steering wheel. (

P. 91)

Select

and then press and hold

Select “Scheduled Maintenance” and then press

Select “Yes” and then press

A message will be displayed on the multi-information display when the
reset procedure has been completed.

■

Allow inspection and repairs to be performed by a Toyota dealer

●

Toyota technicians are well-trained specialists and are kept up to date with
the latest service information. They are well informed about the operations
of all systems on your vehicle.

●

Keep a copy of the repair order. It proves that the maintenance that has
been performed is under warranty coverage. If any problem should arise
while your vehicle is under warranty, your Toyota dealer will promptly take
care of it.

WARNING

■

If your vehicle is not properly maintained
Improper maintenance could result in serious damage to the vehicle and
possible death or serious injury.

■

Important health and safety information

●

Engine exhaust, some of its constituents, and a wide variety of automobile
components contain or emit chemicals known to the State of California to
cause cancer and birth defects and other reproductive harm. Work in a
well ventilated area.

●

Oils, fuels and fluids contained in vehicles as well as waste produced by
component wear contain or emit chemicals known to the State of
California to cause cancer and birth defects or other reproductive harm.
Avoid exposure and wash any affected area immediately.

●

Battery posts, terminals and related accessories contain lead and lead
compounds which are known to cause brain damage. Wash your hands
after handling. (

P. 384)

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6-2. Maintenance

General maintenance

Listed below are the general maintenance items that should be
performed at the intervals specified in the “Owner’s Warranty
Information Booklet” or “Owner’s Manual Supplement/Sched-
uled Maintenance Guide”. It is recommended that any problem
you notice should be brought to the attention of your Toyota
dealer or qualified service shop for advice.

Engine compartment

Items

Check points

Battery

Check the connections. (

P. 384)

Brake fluid

Is the brake fluid at the correct
level?

(

P. 383)

Engine coolant

Is the engine coolant at the correct
level?