Toyota C-HR (2020 year). Manual in english — part 2

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Safety Connect Services Information

●

Phone calls using the vehicle’s Bluetooth

®

technology will not be possible

when Safety Connect system is active and in use.

●

Safety Connect is available beginning Fall 2009 on select Toyota models (in
the contiguous United States only). Contact with the Safety Connect
response center is dependent upon the telematics device being in operative
condition, cellular connection availability, and GPS satellite signal reception,
which can limit the ability to reach the response center or receive emer-
gency service support. Enrollment and Telematics Subscription Service
Agreement are required. A variety of subscription terms are available;
charges vary by subscription term selected and location.

●

Automatic Collision Notification, Emergency Assistance and Stolen Vehicle
Location are available in the United States, including Hawaii and Alaska,
Puerto Rico and Canada, and Enhanced Roadside Assistance are available
in the United States, Puerto Rico and Canada.

●

Automatic Collision Notification, Emergency Assistance, Stolen Vehicle and
Enhanced Road Assistance are not available in the U.S. Virgin Islands.
For vehicles first sold in the U.S. Virgin Islands, no Safety Connect services
will function in or outside the U.S. Virgin Islands.

●

Safety Connect services are not subject to section 255 of the Telecommuni-
cations Act and the device is not TTY compatible.

■

Languages

The Safety Connect response center will offer support in multiple languages.
The Safety Connect system will offer voice prompts in English, Spanish, and
French. Please indicate your language of choice when enrolling.

■

When contacting the response center

You may be unable to contact the response center if the network is busy.

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When the engine switch is turned to the “ON” position (vehicles with-
out smart key system) or IGNITION ON mode (vehicles with smart
key system), the red indicator light comes on for 2 seconds then turns
off. Afterward, the green indicator light comes on, indicating that the
service is active.
The following indicator light patterns indicate specific system usage
conditions:

●

Green indicator light on = Active service

●

Green indicator light flashing = Safety Connect call in process

●

Red indicator light (except at vehicle start-up) = System malfunction
(contact your Toyota dealer)

●

No indicator light (off) = Safety Connect service not active

■

Automatic Collision Notification

In case of either airbag deployment or severe rear-end collision, the
system is designed to automatically call the response center. The
responding agent receives the vehicle’s location and attempts to
speak with the vehicle occupants to assess the level of emergency.
If the occupants are unable to communicate, the agent automati-
cally treats the call as an emergency, contacts the nearest emer-
gency services provider to describe the situation, and requests that
assistance be sent to the location.

Safety Connect LED light Indicators

Safety Connect services

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Stolen Vehicle Location

If your vehicle is stolen, Safety Connect can work with local author-
ities to assist them in locating and recovering the vehicle. After filing
a police report, call the Safety Connect response center at 1-800-
331-4331 in the United States, 1-877-855-8377 in Puerto Rico or 1-
888-869-6828 in Canada, and follow the prompts for Safety Con-
nect to initiate this service.
In addition to assisting law enforcement with recovery of a stolen
vehicle, Safety-Connect-equipped vehicle location data may, under
certain circumstances, be shared with third parties to locate your
vehicle. Further information is available at Toyota.com in the United
States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.

■

Emergency Assistance Button (“SOS”)

In the event of an emergency on the road, push the “SOS” button to
reach the Safety Connect response center. The answering agent
will determine your vehicle’s location, assess the emergency, and
dispatch the necessary assistance required.

If you accidentally press the “SOS” button, tell the response-center
agent that you are not experiencing an emergency.

■

Enhanced Roadside Assistance

Enhanced Roadside Assistance adds GPS data to the already
included warranty-based Toyota roadside service.
Subscribers can press the “SOS” button to reach a Safety Connect
response-center agent, who can help with a wide range of needs,
such as: towing, flat tire, fuel delivery, etc. For a description of the
Enhanced Roadside Assistance services and their limitations,
please see the Safety Connect Terms and Conditions, which are
available at Toyota.com in the United States, Toyotapr.com in
Puerto Rico and Toyota.ca in Canada.

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Important! Read this information before using Safety Connect.

■

Exposure to radio frequency signals

The Safety Connect system installed in your vehicle is a low-power
radio transmitter and receiver. It receives and also sends out radio
frequency (RF) signals.
In August 1996, the Federal Communications Commission (FCC)
adopted RF exposure guidelines with safety levels for mobile wire-
less phones. Those guidelines are consistent with the safety stan-
dards previously set by the following U.S. and international
standards bodies.

●

ANSI (American National Standards Institute) C95.1 [1992]

●

NCRP (National Council on Radiation Protection and Measure-
ment) Report 86 [1986]

●

ICNIRP (International Commission on Non-Ionizing Radiation
Protection) [1996]

Those standards were based on comprehensive and periodic eval-
uations of the relevant scientific literature. Over 120 scientists, engi-
neers, and physicians from universities, and government health
agencies and industries reviewed the available body of research to
develop the ANSI Standard (C95.1).
The design of Safety Connect complies with the FCC guidelines in
addition to those standards.

Safety information for Safety Connect

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Certification for Safety Connect

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1-4. Theft deterrent system

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Engine immobilizer system

Vehicles without a smart key sys-
tem:
The indicator light flashes after
the key has been removed from
the engine switch to indicate that
the system is operating.
The indicator light stops flashing
after the registered key has been
inserted into the engine switch to
indicate that the system has been
canceled.
Vehicles with a smart key system:
The indicator light flashes after the engine switch has been turned off
to indicate that the system is operating.
The indicator light stops flashing after the engine switch has been
turned to ACCESSORY or IGNITION ON mode to indicate that the
system has been canceled.

The vehicle’s keys have built-in transponder chips that prevent
the engine from starting if a key has not been previously regis-
tered in the vehicle’s on-board computer.
Never leave the keys inside the vehicle when you leave the vehi-
cle.
This system is designed to help prevent vehicle theft but does
not guarantee absolute security against all vehicle thefts.

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System maintenance

The vehicle has a maintenance-free type engine immobilizer system.

■

Conditions that may cause the system to malfunction

●

If the grip portion of the key is in contact with a metallic object

●

If the key is in close proximity to or touching a key to the security system
(key with a built-in transponder chip) of another vehicle

■

Certifications for the engine immobilizer system



For vehicles sold in the U.S.A.



For vehicles sold in Canada

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

For vehicles sold in the U.S.A.



For vehicles sold in Canada

NOTICE

■

To ensure the system operates correctly

Do not modify or remove the system. If modified or removed, the proper
operation of the system cannot be guaranteed.

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Instrument cluster

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Instrument cluster

Warning lights and

indicators . . . . . . .. 86

Gauges and meters . . . 94
Multi-information display . . 97
Fuel consumption

information . . . . . .. 105

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Warning lights and indicators

The units used on the meters and some indicators may differ depending on
the target region.

The warning lights and indicators on the instrument cluster and
center panel inform the driver of the status of the vehicle’s vari-
ous systems.
For the purpose of explanation, the following illustration dis-
plays all warning lights and indicators illuminated.

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Warning lights inform the driver of malfunctions in the indicated vehi-
cle’s systems.

Warning lights

Warning lights

Pages

*

1

Brake system warning light (red) (U.S.A.)

P. 421

*

1

Brake system warning light (red) (Canada)

P. 421

*

1

Malfunction indicator lamp (U.S.A.)

P. 422

*

1

Malfunction indicator lamp (Canada)

P. 422

*

1

SRS warning light

P. 422

*

1

ABS warning light (U.S.A.)

P. 422

*

1

ABS warning light (Canada)

P. 422

*

1

Electric power steering system warning light
(red)

P. 422

*

1

Electric power steering system warning light
(yellow)

P. 422

*

2

“RCTA OFF” indicator (if equipped)

P. 422

*

1, 3

Slip indicator light

P. 423

*

1

Brake system warning light (yellow)

P. 423

*

1

PCS warning light

P. 423

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1

: These lights turn on when the engine switch is turned to the “ON” position

(vehicles without a smart key system) or IGNITION ON mode (vehicles
with a smart key system) to indicate that a system check is being per-
formed. They will turn off after the engine is started, or after a few seconds.
There may be a malfunction in a system if a light does not come on, or if
the lights do not turn off. Have the vehicle inspected by your Toyota dealer.

*

2

: The light flashes to indicate a malfunction.

*

3

: The light comes on to indicate a malfunction.

*

2

Parking brake indicator (U.S.A.)

P. 423

*

2

Parking brake indicator (Canada)

P. 423

Low fuel level warning light

P. 423

Driver’s and front passenger’s seat belt
reminder light

P. 424

Rear passengers’ seat belt reminder lights (on
the center panel)

P. 424

*

1

Tire pressure warning light

P. 424

Warning lights

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The indicators inform the driver of the operating state of the vehicle’s
various systems.

Indicators

Indicators

Pages

Turn signal indicator

P. 193

Headlight indicator (U.S.A.)

P. 202

Tail light indicator (Canada)

P. 202

Front fog light indicator (if equipped)

P. 212

Headlight high beam indicator

P. 203

Automatic High Beam indicator

P. 207

Parking brake indicator (U.S.A.)

P. 194

Parking brake indicator (Canada)

P. 194

*

1, 2

BSM OFF indicator (if equipped)

P. 269

*

1

BSM outside rear view mirror indicator
(on the outside rear view mirrors) (if equipped)

P. 269,

278

*

2

“RCTA OFF” indicator (if equipped)

P. 278

Security indicator (on the center panel)

P. 81

*

1, 3

Slip indicator light

P. 287

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1

: These lights turn on when the engine switch is turned to the “ON” position

(vehicles without a smart key system) or IGNITION ON mode (vehicles
with a smart key system) to indicate that a system check is being per-
formed. They will turn off after the engine is started, or after a few seconds.
There may be a malfunction in a system if a light does not come on, or if
the lights do not turn off. Have the vehicle inspected by your Toyota dealer.

*

2

: The light turns on when the system is off.

*

3

: The light flashes to indicate that the system is operating.

*

1, 2

VSC off indicator

P. 287

*

1, 2

PCS warning light

P. 232

*

1

“AIR BAG ON/OFF” indicator (U.S.A.)
(on the center panel)

P. 46

*

1

“AIR BAG ON/OFF” indicator (Canada)
(on the center panel)

P. 46

Indicators

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1

: These lights turn on when the engine switch is turned to the “ON” position

(vehicles without a smart key system) or IGNITION ON mode (vehicles
with a smart key system) to indicate that a system check is being per-
formed. They will turn off after the engine is started, or after a few seconds.
There may be a malfunction in a system if a light does not come on, or if
the lights do not turn off. Have the vehicle inspected by your Toyota dealer.

*

2

: The light turns on when the system is operating.

*

3

: The light flashes to indicate a malfunction.

Indicators and symbols displayed on the multi-information dis-
play

Indicators

Pages

*

1, 2, 3

Brake hold operated indicator

P. 199

*

1

Brake hold standby indicator

P. 199

LDA indicator

P. 245

Cruise control indicator

P. 252

Cruise control “SET” indicator

P. 252

Radar cruise control indicator

P. 252

“SPORT” indicator

P. 267

“ECO MODE” indicator

P. 267

Eco Driving Indicator Light

P. 93

Low outside temperature indicator

P. 94

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Symbols on multi-information display

Pages

Charging system warning light

P. 421

Low engine oil pressure warning light

P. 421

High engine coolant temperature warning light

P. 424

Smart key system (if equipped)

P. 181

Brake Override System/Drive-Start Control

P. 425

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Eco Driving Indicator Light

Eco Driving Indicator Light will not operate in the following conditions:

●

The shift lever is in anything other than D.

●

The vehicle is being driven in “SPORT” mode (



P. 267)

●

The vehicle speed is approximately 80 mph (130 km/h) or higher.

During Eco-Friendly acceleration (Eco
driving), Eco Driving Indicator Light will
turn on. When the acceleration exceeds
Zone of Eco driving, and when the vehicle
is stopped, the light turns off.
Eco Driving Indicator Light availability can
be customized. The default setting is on.
(



P. 490)

WARNING

■

If a safety system warning light does not come on

Should a safety system light such as ABS and SRS airbag warning light not
come on when you start the engine, this could mean that these systems are
not available to help protect you in an accident, which could result in death
or serious injury. Have the vehicle inspected by your Toyota dealer.

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Gauges and meters

The units used on the speedometer may differ depending on the tar-
get region.

Tachometer

Displays the engine speed in revolutions per minute.

Multi-information display

Presents the driver with a variety of driving-related data. (



P. 97)

Displays warning messages in case of a malfunction. (



P. 431)

Speedometer

Displays the vehicle speed.

Fuel gauge

Displays the quantity of fuel remaining in the tank.

Outside temperature display

Displays the outside temperature within the range of -40°F (-40°C) to
122°F (50°C). Low outside temperature indicator comes on when the
ambient temperature is 37°F (3°C) or lower.

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Odometer and trip meter display

Displays the following items.
Odometer:
Displays the total distance the vehicle has been driven.
Trip meter:
Displays the distance the vehicle has been driven since the meter was last
reset. Trip meters A and B can be used to record and display different dis-
tances independently.
Maintenance required information:
Displays the remaining distance until the engine oil should be changed. If
“-” is displayed before distance, it means oil maintenance is overdue. Have
the engine oil changed by your Toyota dealer.

• Displays the maintenance required information when the engine switch

is turned to the “ON” position (vehicles without smart key system) or in
IGNITION ON mode (vehicles with smart key system).

• Maintenance required information reset method (



P. 334)

Shift position and shift range display

Displays the selected shift position or selected shift range. (



P. 188)

Engine coolant temperature gauge

Displays the engine coolant temperature.

Switches the items of the odome-
ter and trip meter display by
pressing the “TRIP” switch.

When the trip meter is displayed,
pressing and holding the “TRIP”
switch will reset the trip meter.

Changing the display

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The brightness of the instrument panel lights can be adjusted.

Brighter
Darker

■

The meters and display illuminate when

Vehicles without a smart key system:
The engine switch is in the “ON” position.
Vehicles with a smart key system:
The engine switch is in IGNITION ON mode.

■

Outside temperature display

●

In the following situations, the correct outside temperature may not be dis-
played, or the display may take longer than normal to change.
• When stopped, or driving at low speeds (less than 16 mph [25 km/h])
• When the outside temperature has changed suddenly (at the entrance/

exit of a garage, tunnel, etc.)

●

If “



” is displayed continuously, the system may be malfunctioning. Take

your vehicle to your Toyota dealer.

■

Adjusting the clock

The clocks can be adjusted on the audio system screen.
Refer to “MULTIMEDIA OWNER’S MANUAL”.

Instrument panel light control

NOTICE

■

To prevent damage to the engine and its components

●

Do not let the indicator needle of the tachometer enter the red zone, which
indicates the maximum engine speed.

●

The engine may be overheating if the engine coolant temperature gauge
enters the red zone (“H”). In this case, immediately stop the vehicle in a
safe place, and check the engine after it has cooled completely. (



P. 457)

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Multi-information display

The multi-information display presents the driver with a variety of vehi-
cle data.

●

Menu icons
Displays the following informa-
tion when an icon is selected.
(



P. 98)

Some of the information may be
displayed

automatically

depending on the situation.

Drive information

Select to display various drive data. (



P. 98)

Audio system-linked display

Select to enable selection of an audio source or track on the meter
using the meter control switches.

Driving assist system information

Select to display the operational status of the following systems:

• LDA (Lane Departure Alert with steering control) (



P. 242)

• Dynamic radar cruise control with full-speed range (



P. 252)

Warning message display

Select to display warning messages and measures to be taken if a
malfunction is detected. (



P. 431)

Settings display

Select to change the meter display settings and the operation set-
tings of some vehicle functions. (



P. 100)

Display contents

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The multi-information display is
operated using the meter control
switches.

Return to the previous screen
Enter/set
Select an item/change pages

●

Current fuel consumption (bar type/numerical value)

*

1

Displays the current rate of fuel consumption.

●

Average fuel consumption (after reset

*

2

/after start/after refuel)

*

1

Displays the average fuel consumption since the function was reset, the
engine was started, and the vehicle was refueled, respectively
Use the displayed average fuel consumption as a reference.

●

Average vehicle speed (after reset

*

2

/after start)

*

1

Displays the average vehicle speed since the function was reset and the
engine was started, respectively

●

Elapsed time (after reset

*

2

/after start)

*

1

Displays the elapsed time since the function was reset and the engine was
started, respectively

●

Distance (range/after start)

*

1

Displays the estimated maximum distance that can be driven with the
quantity of fuel remaining and the distance driven after the engine was
started, respectively

• This distance is computed based on your average fuel consumption. As

a result, the actual distance that can be driven may differ from that dis-
played.

• When only a small amount of fuel is added to the tank, the display may

not be updated.
When refueling, turn the engine switch off. If the vehicle is refueled with-
out turning the engine switch off, the display may not be updated.

Operating the meter control switches

Drive information

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Eco Driving Indicator Zone Display



P. 102

●

Speedometer

Displays the vehicle speed.

●

G Monitor



P. 103

●

Display off

A blank screen is displayed.

*

1

: Can be registered to Drive information 1 and 2. (



P. 100)

*

2

: Resetting procedures:

• Select a function to be reset using the meter control switches and then

press and hold

to reset.

• If there is more than one function that can be reset, check boxes will be

displayed next to those functions.

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The settings of the following items can be changed, refer to P. 488.

For functions that can be enabled or disabled, the function switches
between on and off each time

is pressed.

●

LDA (Lane Departure Alert with steering control) (



P. 242)

Select to set up the following items.

• Steering Assist on/off
• Alert sensitivity
• Sway Alert on/off
• Sway sensitivity

●

PCS (Pre-Collision System) (



P. 228)

Select to set up the following items.

• PCS on/off
• PCS sensitivity

●

BSM (Blind Spot Monitor) (if equipped) (



P. 269)

Select to set up the following items.

• BSM function on/off
• BSM Sensitivity
• BSM Brightness
• RCTA function on/off

●

Driving mode select (



P. 267)

Settings display

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Vehicle Settings

•

RCTA setup (



P. 282)

*

Select to change the RCTA buzzer volume.

•

(Tire pressure warning system) setup (



P. 364)

Select to initialize the tire pressure warning system.

●

Meter settings
Select the menu to set up the following items.

• Language

Select to change the language on the display.

• Units

Select to change the unit of measure for fuel consumption.

•

(Eco Driving Indicator Light) setup

Select to activate/deactivate the Eco Driving Indicator Light

• Drive information 1 and 2

Select to select up to 2 items that will be displayed on a Drive informa-
tion screen, up to 2 Drive information screens can be set.

• Pop-up display

Select to enable/disable pop-up displays for incoming call display of the
hands-free phone system.

• Initialisation

Registered or changed meter settings will be deleted or returned to their
default setting.

*

: if equipped

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Setting items

●

“Meter Settings” and “Vehicle Settings” setting items are not selectable
during driving and cannot be operated.
Also, the settings screen is temporarily canceled in the following situations.
• A warning message is displayed.
• The vehicle starts off.

●

Settings for functions not equipped to the vehicle are not displayed.

●

When a function is turned off, the related settings for that function are not
selectable.

■

Pop-up display

In some situations, such as when a switch operation is performed, a pop-up
display will be temporarily displayed on the multi-information display.

■

Liquid crystal display

Small spots or light spots may appear on the display. This phenomenon is
characteristic of liquid crystal displays, and there is no problem continuing to
use the display.

■

When disconnecting and reconnecting battery terminals

The drive information will be reset.

■

Eco Driving Indicator Zone Display

Suggests Zone of Eco driving and Eco
driving ratio based on acceleration.

Zone of Eco driving
Eco driving ratio based on accelera-
tion
If the vehicle exceeds Zone of Eco
driving, the green area disappears
and Eco Driving Indicator Light will
turn off. (



P. 93)

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G Monitor

■

Ending display

When the engine switch is turned off, each of the following will be displayed
on the multi-information display, and will extinguish after approximately
30 seconds.

●

Elapsed time

●

Distance

●

Average fuel consumption

The following item is displayed.

G-force display
Displays the current G-force state.

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WARNING

■

Caution for use while driving

●

When operating the multi-information display while driving, pay extra
attention to the safety of the area around the vehicle.

●

Do not look continuously at the multi-information display while driving as
you may fail to see pedestrians, objects on the road, etc. ahead of the
vehicle.

■

The information display at low temperatures

Allow the interior of the vehicle to warm up before using the liquid crystal
information display. At extremely low temperatures, the information display
monitor may respond slowly, and display changes may be delayed.
For example, there is a lag between the driver’s shifting and the new gear
number appearing on the display. This lag could cause the driver to down-
shift again, causing rapid and excessive engine braking and possibly an
accident resulting in death or injury.

■

Cautions during setting up the display

As the engine needs to be running during setting up the display, ensure that
the vehicle is parked in a place with adequate ventilation. In a closed area
such as a garage, exhaust gases including harmful carbon monoxide (CO)
may collect and enter the vehicle. This may lead to death or a serious
health hazard.

NOTICE

■

While setting up the display

To prevent battery discharge, ensure that the engine is running while setting
up the display features.

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Fuel consumption information

Fuel consumption information can be displayed on the audio
system screen.

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Press the “MENU” button.
Select “Info” on the “Menu”
screen.

If the “History” screen is displayed,
select “Trip Information”.

Resetting the consumption data
Average vehicle speed since
the engine was started
Elapsed time since the engine
was started
Fuel consumption in the past 15
minutes
Cruising range (



P. 107)

Current fuel consumption

Average fuel consumption for the past 15 minutes is divided by color
into past averages and averages attained since the engine switch was
last turned to the “ON” position (vehicles without a smart key system)
or IGNITION ON mode (vehicles with a smart key system). Use the
displayed average fuel consumption as a reference.

The image is an example only, and may vary slightly from actual condi-
tions.

Trip information

1

2

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nt clu

ster

C-HR_OM_USA_OM10634U

Press the “MENU” button.
Select “Info” on the “Menu” screen.

If the “Trip Information” screen is displayed, select “History”.

Resetting the history data
Best recorded fuel consumption
Latest fuel consumption
Previous

fuel

consumption

record

Displays the daily average fuel
consumption. (Instead of the date,
“Trip 1” through “Trip 5” will be dis-
played.)

Updating the latest fuel consumption data

The average fuel consumption history is divided by color into past
averages and the average fuel consumption since the last time
updated. Use the displayed average fuel consumption as a reference.

The image is an example only, and may vary slightly from actual condi-
tions.

■

Updating the history data

Update the average fuel consumption by selecting “Clip” to measure the cur-
rent fuel consumption again.

■

Resetting the data

The fuel consumption data can be deleted by selecting “Clear”.

■

Cruising range

Displays the estimated maximum distance that can be driven with the quan-
tity of fuel remaining.
This distance is computed based on your average fuel consumption.
As a result, the actual distance that can be driven may differ from that dis-
played.

History

1

2

108

2. Instrument cluster

C-HR_OM_USA_OM10634U

109

3

Operation of

each component

C-HR_OM_USA_OM10634U

3-1. Key information

Keys . . . . . . . . .. 110

3-2. Opening, closing and

locking the doors

Side doors. . . . . . . 118
Back door. . . . . . .. 125
Smart key system . . . . 131

3-3. Adjusting the seats

Front seats . . . . . . 141
Rear seats. . . . . . . 143
Head restraints. . . . .. 145

3-4. Adjusting the steering

wheel and mirrors

Steering wheel . . . . .. 149
Inside rear view mirror . .. 151
Outside rear view

mirrors. . . . . . . . 152

3-5. Opening and closing

the windows

Power windows . . . . . 155

110

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C-HR_OM_USA_OM10634U

Keys

The following keys are provided with the vehicle.



Vehicles without a smart key system

Key (with a wireless remote
control function)

Operating the wireless remote con-
trol function

Key number plate



Vehicles with a smart key system

Electronic keys

• Operating the smart key system

(



P. 131)

• Operating the wireless remote

control function

Mechanical keys
Key number plate

The keys

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

Vehicles without a smart key system

Locks all the doors

(



P. 118

)

Sounds the alarm

(



P. 112

)

Unlocks the door

(



P. 118

)

Pressing the button unlocks the
driver’s door. Pressing the button
again within 3 seconds unlocks the
other doors.

Opens the windows

*

(



P. 118

)

*

: These settings must be customized at your Toyota dealer.



Vehicles with a smart key system

Locks all the doors

(



P. 118

)

Sounds the alarm

(



P. 112

)

Unlocks the door

(



P. 118

)

Pressing the button unlocks the
driver’s door. Pressing the button
again within 3 seconds unlocks the
other doors.

Opens the windows

*

(



P. 118

)

*

: These settings must be customized at your Toyota dealer.

Press the button to open the key.

To stow, press the button then fold
the key.

Wireless remote control

Using the key (vehicles without a smart key system)

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To take out the mechanical key,
slide the release lever and take
the key out.

The mechanical key can only be
inserted in one direction, as the
key only has grooves on one side.
If the key cannot be inserted in a
lock cylinder, turn it over and re-
attempt to insert it.
After using the mechanical key, store it in the electronic key. Carry the
mechanical key together with the electronic key. If the electronic key bat-
tery is depleted or the entry function does not operate properly, you will
need the mechanical key. (



P. 449)

■

Panic mode

■

If you lose your keys

New genuine keys can be made by your Toyota dealer using the other key
(vehicles without a smart key system) or mechanical key (vehicles with a
smart key system) and the key number stamped on your key number plate.
Keep the plate in a safe place such as your wallet, not in the vehicle.

Using the mechanical key (vehicles with a smart key system)

When

is pressed for longer than

about one second, an alarm will sound
intermittently and the vehicle lights will
flash to deter any person from trying to
break into or damage your vehicle.
To stop the alarm, press any button on the
key (with a wireless remote control func-
tion) or electronic key.

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■

When riding in an aircraft

When bringing a key with wireless remote control function onto an aircraft,
make sure you do not press any buttons on the key while inside the aircraft
cabin. If you are carrying the key in your bag, etc., ensure that the buttons are
not likely to be pressed accidentally. Pressing a button may cause the key to
emit radio waves that could interfere with the operation of the aircraft.

■

Conditions affecting the operation of the smart key system or wireless
remote control



Vehicles without a smart key system

The wireless remote control function may not operate normally in the follow-
ing situations:

●

When the wireless key battery is depleted

●

Near a TV tower, electric power plant, gas station, radio station, large dis-
play, airport or other facility that generates strong radio waves or electrical
noise

●

When carrying a portable radio, cellular phone or other wireless communi-
cation devices

●

When multiple wireless keys are in the vicinity

●

When the wireless key is in contact with, or is covered by a metallic object

●

When a wireless key (that emits radio waves) is being used nearby

●

When the wireless key has been left near an electrical appliance such as a
personal computer

●

If window tint with a metallic content or metallic objects are attached to the
rear window



Vehicles with a smart key system



P. 134

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C-HR_OM_USA_OM10634U

■

Key battery depletion



Vehicles without a smart key system

If the wireless remote control function does not operate, the battery may be
depleted. Replace the battery when necessary. (



P. 383)



Vehicles with a smart key system

●

The standard battery life is 1 to 2 years.

●

If the battery becomes low, an alarm will sound in the cabin when the engine
stops. (



P. 383)

●

As the electronic key always receives radio waves, the battery will become
depleted even if the electronic key is not used. The following symptoms indi-
cate that the electronic key battery may be depleted. Replace the battery
when necessary. (



P. 383)

• The smart key system or the wireless remote control does not operate.
• The detection area becomes smaller.
• The LED indicator on the key surface does not turn on.
The battery can be exchanged by the users. (



P. 383) However, as there

may be damage to the key when exchanging, it is recommended to have
the battery exchanged at your Toyota Dealer.

●

To avoid serious deterioration, do not leave the electronic key within 3 ft.
(1 m) of the following electrical appliances that produce a magnetic field:
• TVs
• Personal computers
• Cellular phones, cordless phones and battery chargers
• Recharging cellular phones or cordless phones
• Table lamps
• Induction cookers

■

When the key battery is fully depleted



P. 383

■

Confirmation of the registered key number (vehicles with a smart key
system)

The number of keys already registered to the vehicle can be confirmed. Ask
your Toyota dealer for details.

■

Customization

Settings (e.g. wireless remote control system) can be changed.
(Customizable features:



P. 492)

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■

Certification for the wireless remote control



For vehicles sold in the U.S.A.

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C-HR_OM_USA_OM10634U



For vehicles sold in the U.S.A.



For vehicles sold in Canada

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NOTICE

■

To prevent key damage

●

Do not drop the keys, subject them to strong shocks, or bend them.

●

Do not expose the keys to high temperatures for long periods of time.

●

Do not get the keys wet or wash them in an ultrasonic washer, etc.

●

Do not attach metallic or magnetic materials to the keys or place the keys
close to such materials.

●

Do not disassemble the keys.

●

Do not attach a sticker or anything else to the surface of the electronic key
and key (with a wireless remote control function).

●

Vehicles with a smart key system: Do not place the keys near objects that
produce magnetic fields, such as TVs, audio systems and induction cook-
ers, or medical electrical equipment, such as low-frequency therapy equip-
ment.

■

Carrying the electronic key on your person (vehicles with a smart key
system)

Carry the electronic key 3.9 in. (10 cm) or more away from electric appli-
ances that are turned on. Radio waves emitted from electric appliances
within 3.9 in. (10 cm) of the electronic key may interfere with the key, caus-
ing the key to not function properly.

■

In case of a smart key system malfunction or other key-related prob-
lems (vehicles with a smart key system)

Take your vehicle with all the electronic keys provided with your vehicle to
your Toyota dealer.

■

When an electronic key is lost (vehicles with a smart key system)

If the electronic key remains lost, the risk of vehicle theft increases signifi-
cantly. Visit your Toyota dealer immediately with all remaining electronic
keys that were provided with your vehicle.

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C-HR_OM_USA_OM10634U

Side doors

◆

Entry function (vehicles with a smart key system)

Carry the electronic key to enable this function.

Grip the driver’s door handle
to unlock the door. Grip the
passenger’s door handle to
unlock all the doors.*

Make sure to touch the sensor
on the back of the handle.
The doors cannot be unlocked
for 3 seconds after the doors are
locked.

Touch the lock sensor (the indentation on the side of the front
door handle) to lock all the doors.

Check that the door is securely locked.

*

: The door unlock settings can be changed. (



P. 123, 493)

◆

Wireless remote control



Vehicles without a smart key system

Locks all the doors

Check that the door is securely
locked.

Unlocks the door

Pressing the button unlocks the
driver’s door.
Pressing the button again within
3 seconds unlocks the other
doors.
Press and hold to open the windows

*

*

: These settings must be customized at your Toyota dealer.

Unlocking and locking the doors from the outside

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

Vehicles with a smart key system

Locks all the doors

Check that the door is securely
locked.

Unlocks the door

Pressing the button unlocks the
driver’s door.
Pressing the button again within
3 seconds unlocks the other
doors.
Press and hold to open the windows

*

*

: These settings must be customized at your Toyota dealer.

◆

Key

Turning the key operates the doors as follows:



Vehicles without a smart key system

Locks all the doors

Turn and hold to close the win-
dows

*

Unlocks the door

Turning the key unlocks the
driver’s door. Turning the key
again unlocks the other doors.
Turn and hold to open the win-
dows

*

*

: These settings must be customized at your Toyota dealer.



Vehicles with a smart key system

The doors can also be locked and unlocked with the mechanical key.
(



P. 449)

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C-HR_OM_USA_OM10634U

■

Operation signals

Doors:
A buzzer sounds and the emergency flashers flash to indicate that the doors
have been locked/unlocked using the wireless remote control.
(Locked: once; Unlocked: twice)
Windows:
A buzzer sounds to indicate that the windows are operating.

■

Security feature



Vehicles without a smart key system

If a door is not opened within approximately 60 seconds after the vehicle is
unlocked using the wireless remote control, the security feature automatically
locks the vehicle again.



Vehicles with a smart key system

If a door is not opened within approximately 60 seconds after the vehicle is
unlocked using the entry function or wireless remote control, the security fea-
ture automatically locks the vehicle again.

■

When the door cannot be locked by the lock sensor on the surface of the
front door handle (vehicles with a smart key system)

■

Door lock buzzer



Vehicles without a smart key system

If an attempt to lock the doors using the wireless remote control is made
when a door is not fully closed, a buzzer will sound continuously for 5 sec-
onds. Fully close the door to stop the buzzer, and lock the doors again.



Vehicles with a smart key system

If an attempt to lock the doors using the entry function or wireless remote
control is made when a door is not fully closed, a buzzer will sound continu-
ously for 5 seconds. Fully close the door to stop the buzzer, and lock the
doors again.

■

If the smart key system or wireless remote control does not operate
properly

●

Vehicles with a smart key system: Use the mechanical key to lock and
unlock the doors. (



P. 449)

●

Replace the battery with a new one if it is depleted. (



P. 383)

Use your palm to touch the lock sensor.

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3-2. Opening, closing and locking the doors

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◆

Door lock switches

Locks all the doors
Unlocks all the doors

◆

Inside lock buttons

Locks the door
Unlocks the door

The front doors can be opened
by pulling the inside handle
even if the lock buttons are in
the lock position.

Unlocking and locking the doors from the inside

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Move the inside lock button to the lock position.
Close the door.



Vehicles without a smart key system

The door cannot be locked if the key is in the engine switch.



Vehicles with a smart key system

The door cannot be locked if the engine switch is in ACCESSORY or
IGNITION ON mode, or the electronic key is left inside the vehicle.

The key may not be detected correctly and the door may be locked.

The door cannot be opened from
inside the vehicle when the lock is
set.

Unlock
Lock

These locks can be set to prevent
children from opening the rear
doors. Push down on each rear
door switch to lock both rear doors.

Locking the doors from the outside without a key

Rear door child-protector lock

1

2

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■

Switching the door unlock function (vehicles with a smart key system)

It is possible to set which doors the entry function unlocks using the wireless
remote control.

Turn the engine switch off.

When the indicator light on the key surface is not on, press and hold

for

approximately 5 seconds while pressing and holding

.

The setting changes each time an operation is performed, as shown below.
(When changing the setting continuously, release the buttons, wait for at least
5 seconds, and repeat step

.)

■

Open door warning buzzer

If a door or the back door is not fully closed, a buzzer will sound when the
vehicle speed reaches 3 mph (5 km/h).
The open door(s) or back door is indicated on the multi-information display.

■

Conditions affecting the operation of the smart key system or wireless
remote control



Vehicles without a smart key system



P. 113



Vehicles with a smart key system



P. 134

■

Customization

Settings (e.g. unlocking function using a key) can be changed.
(Customizable features:



P. 488)

1

2

2

2

Multi-information

display

Unlocking function

Beep

Holding the driver’s door
handle unlocks only the
driver’s door.

Exterior: Beeps 3 times
Interior: Pings once

Holding the front passen-
ger’s door handle unlocks
all the doors.

Holding a door handle
unlocks all the doors.

Exterior: Beeps twice
Interior: Pings once

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C-HR_OM_USA_OM10634U

WARNING

■

To prevent an accident

Observe the following precautions while driving the vehicle.
Failure to do so may result in a door opening and an occupant falling out,
resulting in death or serious injury.

●

Ensure that all doors are properly closed and locked.

●

Do not pull the inside handle of the doors while driving.
Be especially careful for the front doors, as the doors may be opened
even if the inside lock buttons are in locked position.

●

Set the rear door child-protector locks when children are seated in the rear
seats.

■

When opening or closing a door

Check the surroundings of the vehicle such as whether the vehicle is on an
incline, whether there is enough space for a door to open and whether a
strong wind is blowing.
When opening or closing the door, hold the door handle tightly to prepare
for any unpredictable movement.

■

When using the wireless remote control or key and operating the
power windows

Operate the power window after checking to make sure that there is no pos-
sibility of any passenger having any of their body parts caught in the side
window. Also, do not allow children to operate the wireless remote control or
key. It is possible for children and other passengers to get caught in the
power window.

■

When closing the rear door

Take extra care to prevent your fingers,
etc., from being caught. Failure to do so
may result in death or serious injury.

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Back door

◆

Entry function (vehicles with a smart key system)

Carry the electronic key to enable this function.

Press the button to unlock
the back door.

The door cannot be unlocked for
3 seconds after the door is
locked.

Press the button to lock the
back door.

Check that the door is securely
locked.

◆

Wireless remote control



P. 118

◆

Key



P. 119

◆

Door lock switches



P. 121

The back door can be locked/unlocked and opened by the fol-
lowing procedures.

Unlocking and locking the back door

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3-2. Opening, closing and locking the doors

C-HR_OM_USA_OM10634U

Raise the back door while pushing
up the back door opener switch.

The back door cannot be closed
immediately after the back door
opener switch is pushed.

Lower the back door using the
back door handle, and make sure
to push the back door down from
the outside to close it.

Be careful not to pull the back door
sideways when closing the back
door with the handle.

■

Operation signals

A buzzer sounds and the emergency flashers flash to indicate that the doors
have been locked/unlocked using the entry function or wireless remote con-
trol. (Locked: Once; Unlocked: Twice)

■

Open door warning buzzer

If a door or the back door is not fully closed, a buzzer will sound when the
vehicle speed reaches 3 mph (5 km/h).
The open door(s) or back door is indicated on the multi-information display.

■

Luggage compartment light

The luggage compartment light turns on when the back door is opened.

Opening the back door

When closing the back door

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■

If the back door opener is inoperative

The back door can be operated from the inside.

Using a screwdriver, remove the cover.
To protect the cover, place a rag
between the flathead screwdriver and
the cover as shown in the illustration.

Loosen the screw.

Turn the cover.

Move the lever.

1

2

3

4

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C-HR_OM_USA_OM10634U

WARNING

■

Caution while driving

●

Keep the back door closed while driving.
If the back door is left open, it may hit near-by objects while driving or lug-
gage may be unexpectedly thrown out, causing an accident.
In addition, exhaust gases may enter the vehicle, causing death or a seri-
ous health hazard. Make sure to close the back door before driving.

●

Before driving the vehicle, make sure that the back door is fully closed. If
the back door is not fully closed, it may open unexpectedly while driving,
causing an accident.

●

Never let anyone sit in the luggage compartment. In the event of sudden
braking or a collision, they are susceptible to death or serious injury.

■

When children are in the vehicle

Observe the following precautions.
Failure to do so may result in death or serious injury.

●

Do not allow children to play in the luggage compartment.
If a child is accidentally locked in the luggage compartment, they could
have heat exhaustion or other injuries.

●

Do not allow a child to open or close the back door.
Doing so may cause the back door to move unexpectedly, or cause the
child’s hands, head, or neck to be caught by the closing back door.

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WARNING

■

Operating the back door

Observe the following precautions.
Failure to do so may cause parts of the body to be caught, resulting in death
or serious injury.

●

Remove any heavy loads, such as snow and ice, from the back door
before opening it. Failure to do so may cause the back door to suddenly
shut again after it is opened.

●

When opening or closing the back door, thoroughly check to make sure
the surrounding area is safe.

●

If anyone is in the vicinity, make sure they are safe and let them know that
the back door is about to open or close.

●

Use caution when opening or closing the back door in windy weather as it
may move abruptly in strong wind.

●

The back door may suddenly shut if it is
not opened fully. It is more difficult to
open or close the back door on an
incline than on a level surface, so
beware of the back door unexpectedly
opening or closing by itself. Make sure
that the back door is fully open and
secure before using the luggage com-
partment.

●

When closing the back door, take extra
care to prevent your fingers, etc., from
being caught.

●

When closing the back door, make sure
to press it lightly on its outer surface. If
the back door handle is used to fully
close the back door, it may result in
hands or arms being caught.

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C-HR_OM_USA_OM10634U

WARNING

■

Operating the back door

Observe the following precautions.
Failure to do so may cause parts of the body to be caught, resulting in death
or serious injury.

●

Do not pull on the back door damper stay to close the back door, and do
not hang on the back door damper stay.
Doing so may cause hands to be caught or the back door damper stay to
break, causing an accident.

●

If a bicycle carrier or similar heavy object is attached to the back door, it
may suddenly shut again after being opened, causing someone’s hands,
head or neck to be caught and injured. When installing an accessory part
to the back door, using a genuine Toyota part is recommended.

NOTICE

■

Back door damper stays

The back door is equipped with damper stays that hold the back door in
place.
Observe the following precautions.
Failure to do so may cause damage to the back door damper stay, resulting
in malfunction.

●

Do not place your hand on the damper stay or apply lateral forces to it.

●

Do not attach any foreign objects, such
as stickers, plastic sheets, or adhesives
to the damper stay rod.

●

Do not touch the damper stay rod with
gloves or other fabric items.

●

Do not attach any accessories other
than genuine Toyota parts to the back
door.

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Smart key system



●

Unlocks and locks the doors (



P. 118)

●

Unlocks and locks the back door (



P. 125)

●

Starts the engine (



P. 181)

■

Antenna location



: If equipped

The following operations can be performed simply by carrying
the electronic key on your person, for example in your pocket.
The driver should always carry the electronic key.

Antenna outside the cabin
Antennas inside the cabin
Antenna outside the luggage compart-
ment

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C-HR_OM_USA_OM10634U

■

Effective range (areas within which the electronic key is detected)

When starting the engine or changing engine switch modes
The system can be operated when the electronic key is inside the vehi-
cle.

■

Alarms and warning messages

A combination of exterior and interior buzzers as well as warning messages
shown on the multi-information display are used to prevent theft of the vehicle
and accidents resulting from erroneous operation. Take appropriate mea-
sures based on the displayed message.
When only an alarm sounds, circumstances and correction procedures are as
follows.

When locking or unlocking the
doors
The system can be operated when
the electronic key is within about
2.3 ft. (0.7 m) of an outside front
door handle and the back door.
(Only the doors detecting the key
can be operated.)

Alarm

Situation

Correction procedure

Exterior buzzer sounds
once for 5 seconds

An attempt was made
to lock the vehicle while
a door was open.

Close all of the doors
and lock the doors
again.

Interior buzzer sounds
continuously

The engine switch was
turned to ACCESSORY
mode while the driver’s
door was open (or the
driver’s

door

was

opened

while

the

engine switch was in
ACCESSORY mode).

Turn the engine switch
off and close the
driver’s door.

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When “Smart Key System Malfunction. See Owner’s Manual.” is dis-
played on the multi-information display

The system may be malfunctioning. Have the vehicle inspected by your
Toyota dealer immediately.

■

Battery-saving function

The battery-saving function will be activated in order to prevent the electronic
key battery and the vehicle battery from being discharged while the vehicle is
not in operation for a long time.

●

In the following situations, the smart key system may take some time to
unlock the doors.
• The electronic key has been left in an area of approximately 6 ft. (2 m) of

the outside of the vehicle for 10 minutes or longer.

• The smart key system has not been used for 5 days or longer.

●

If the smart key system has not been used for 14 days or longer, the doors
cannot be unlocked at any doors except the driver’s door. In this case, take
hold of the driver’s door handle, or use the wireless remote control or the
mechanical key, to unlock the doors.

■

Electronic key battery-saving function

When battery-saving mode is set, battery depletion is minimized by stopping
the electronic key from receiving radio waves.

Press

twice while pressing and

holding

. Confirm that the electronic

key indicator flashes 4 times.
While the battery-saving mode is set, the
smart key system cannot be used. To
cancel the function, press any of the elec-
tronic key buttons.

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Conditions affecting operation

The smart key system uses weak radio waves. In the following situations, the
communication between the electronic key and the vehicle may be affected,
preventing the smart key system, wireless remote control and engine immobi-
lizer system from operating properly. (Ways of coping:



P. 449)

●

When the electronic key battery is depleted

●

Near a TV tower, electric power plant, gas station, radio station, large dis-
play, airport or other facility that generates strong radio waves or electrical
noise

●

When carrying a portable radio, cellular phone, cordless phone or other
wireless communication device

●

When the electronic key is in contact with, or is covered by the following
metallic objects
• Cards to which aluminum foil is attached
• Cigarette boxes that have aluminum foil inside
• Metallic wallets or bags
• Coins
• Hand warmers made of metal
• Media such as CDs and DVDs

●

When other wireless keys (that emit radio waves) are being used nearby

●

When carrying the electronic key together with the following devices that
emit radio waves
• Portable radio, cellular phone, cordless phone or other wireless commu-

nication devices

• Another electronic key or a wireless key that emits radio waves
• Personal computers or personal digital assistants (PDAs)
• Digital audio players
• Portable game systems

●

If window tint with a metallic content or metallic objects are attached to the
rear window

●

When the electronic key is placed near a battery charger or electronic
devices

●

When parking at a meter

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Note for the entry function

●

Even when the electronic key is within the effective range (detection areas),
the system may not operate properly in the following cases:
• The electronic key is too close to the window or outside door handle, near

the ground, or in a high place when the doors are locked or unlocked.

• The electronic key is near the ground or in a high place, or too close to

the rear bumper center when the back door is opened.

• The electronic key is on the instrument panel, luggage cover or floor, or in

the door pockets or glove box when the engine is started or engine switch
modes are changed.

●

Do not leave the electronic key on top of the instrument panel or near the
door pockets when exiting the vehicle. Depending on the radio wave recep-
tion conditions, it may be detected by the antenna outside the cabin and the
door will become lockable from the outside, possibly trapping the electronic
key inside the vehicle.

●

As long as the electronic key is within the effective range, the doors may be
unlocked or locked by anyone.

●

Even if the electronic key is not inside the vehicle, it may be possible to start
the engine if the electronic key is near the window.

●

The doors may unlock if a large amount of water splashes on the door han-
dle, such as in the rain or in a car wash when the electronic key is within the
effective range. (The door will automatically be locked after approximately
60 seconds if the doors are not opened and closed.)

●

If the wireless remote control is used to lock the doors when the electronic
key is near the vehicle, there is a possibility that the door may not be
unlocked by the entry function. (Use the wireless remote control to unlock
the doors.)

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Touching the door lock sensor while wearing gloves may delay or prevent
lock operation. Remove the gloves and touch the lock sensor again.

●

If the door handle becomes wet while the electronic key is within the effec-
tive range, the door may lock and unlock repeatedly. In this case, follow the
following correction procedures to wash the vehicle.
• Place the electronic key in a location 6 ft. (2 m) or more away from the

vehicle. (Take care to ensure that the key is not stolen.)

• Set electronic key to battery-saving mode to disable the smart key sys-

tem. (



P. 133)

●

If the electronic key is inside the vehicle and a door handle becomes wet
during a car wash, a message may be shown on the multi-information dis-
play and a buzzer will sound outside the vehicle. To turn off the alarm, lock
all the doors.

●

The lock sensor may not work properly if it comes into contact with ice,
snow, mud, etc. Clean the lock sensor and attempt to operate it again.

●

A sudden approach to the effective range or door handle may prevent the
doors from being unlocked. In this case, return the door handle to the origi-
nal position and check that the doors unlock before pulling the door handle
again.

●

If there is another electronic key in the detection area, it may take slightly
longer to unlock the doors after the door handle is gripped.

●

Fingernails may scrape against the door during operation of the door han-
dle. Be careful not to injure fingernails or damage the surface of the door.

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When the vehicle is not driven for extended periods

●

To prevent theft of the vehicle, do not leave the electronic key within 6 ft.
(2 m) of the vehicle.

●

The smart key system can be deactivated in advance. (



P. 488)

■

To operate the system properly

Make sure to carry the electronic key when operating the system. Do not get
the electronic key too close to the vehicle when operating the system from the
outside of the vehicle.
Depending on the position and holding condition of the electronic key, the key
may not be detected correctly and the system may not operate properly. (The
alarm may go off accidentally, or the door lock prevention may not operate.)

■

If the smart key system does not operate properly

●

Locking and unlocking the doors: Use the mechanical key. (



P. 449)

●

Starting the engine system:



P. 450

■

Customization

Settings (e.g. smart key system) can be changed.
(Customizable features:



P. 488

■

If the smart key system has been deactivated in a customized setting

●

Unlocking and locking the doors:
Use the wireless remote control or mechanical key. (



P. 118, 449)

●

Starting the engine and changing engine switch modes:



P. 450

●

Stopping the engine:



P. 182

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Certification for the smart key system



For vehicles sold in the U.S.A.



For vehicles sold in the U.S.A.



For vehicles sold in Canada

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

For vehicles sold in the U.S.A.



For vehicles sold in Canada