Toyota C-HR (2018 year). Instruction — part 32
498
What to do if... (Troubleshooting)
What to do if... (Troubleshooting)
●
If you lose your keys or mechanical keys, new genuine keys or mechanical
keys can be made by your Toyota dealer. (
●
If you lose your keys or electronic keys, the risk of vehicle theft increases
significantly. Contact your Toyota dealer immediately. (
●
Is the key battery weak or depleted? (
●
Vehicles with a smart key system:
Is the engine switch in IGNITION ON mode?
When locking the doors, turn the engine switch off. (
●
Vehicles with a smart key system:
Is the electronic key left inside the vehicle?
When locking the doors, make sure that you have the electronic key on
your person.
●
The function may not operate properly due to the condition of the radio
wave. (
●
Is the child-protector lock set?
The rear door cannot be opened from inside the vehicle when the lock is
set. Open the rear door from outside and then unlock the child-protector
lock. (
If you have a problem, check the following before contacting
your Toyota dealer.
The doors cannot be locked, unlocked, opened or closed
You lose your keys
The doors cannot be locked or unlocked
The rear door cannot be opened
499
What to do if... (Troubleshooting)
●
Is the shift lever in P? (
●
Is the steering wheel unlocked? (
●
Is the battery discharged? (
●
Did you press the engine switch while firmly depressing the brake pedal?
(
●
Is the shift lever in P? (
●
Is the electronic key anywhere detectable inside the vehicle? (
●
Is the steering wheel unlocked? (
●
Is the electronic key battery weak or depleted?
In this case, the engine can be started in a temporary way. (
●
Is the battery discharged? (
●
Vehicles without a smart key system:
Is the engine switch in the “ON” position?
If you cannot release the shift lever by depressing the brake pedal with the
engine switch in the “ON” position. (
●
Vehicles with a smart key system:
Is the engine switch in IGNITION ON mode?
If you cannot release the shift lever by depressing the brake pedal with the
engine switch in IGNITION ON mode. (
If you think something is wrong
The engine does not start (vehicles without a smart key sys-
tem)
The engine does not start (vehicles with a smart key system)
The shift lever cannot be shifted from P even if you depress
the brake pedal
500
What to do if... (Troubleshooting)
●
Vehicles without a smart key system:
It is locked to prevent theft of the vehicle if the key is pulled from the engine
switch. (
●
Vehicles with a smart key system:
It is locked automatically to prevent theft of the vehicle. (
●
Is the window lock switch pressed?
The power window except for the one at the driver’s seat cannot be oper-
ated if the window lock switch is pressed. (
●
The auto power off function will be operated if the vehicle is left in ACCES-
SORY or IGNITION ON mode (the engine is not running) for a period of
time. (
●
The seat belt reminder light is flashing
Are the driver and the front passenger wearing the seat belts? (
●
The brake system warning light is on
Is the parking brake released? (
Depending on the situation, other types of warning buzzer may also sound.
(
The steering wheel cannot be turned after the engine is
stopped
The windows do not open or close by operating the power
window switches
The engine switch is turned off automatically
(vehicles with a smart key system)
A warning buzzer sounds during driving
501
What to do if... (Troubleshooting)
●
Is the electronic key left inside the vehicle?
Check the message on the multi-information display. (
●
When a warning light turns on or a warning message is displayed, refer to
P. 408, 418.
●
Stop the vehicle in a safe place and replace the flat tire with the spare tire.
(
●
Try the procedure for when the vehicle becomes stuck in mud, dirt, or
snow. (
A warning buzzer sounds when leaving the vehicle
(vehicles with a smart key system)
A warning light turns on or a warning message is displayed
When a problem has occurred
If you have a flat tire
The vehicle becomes stuck
502
Alphabetical index
Alphabetical index
A/C . . . . . . . . . . . 290
Air conditioning filter . . . . 370
ABS
(Anti-lock Brake System). .. 279
Warning light. . . . . . . 409
Air conditioning filter . . . .. 370
Air conditioning
system. . . . . . . . . 290
Air conditioning filter . . . . 370
Airbags . . . . . . . . . ... 32
Airbag operating conditions . 41
Airbag precautions for
your child . . . . . . . .. 35
Correct driving posture . . ... 24
Curtain shield airbag
operating conditions . . . . 41
Curtain shield airbag
precautions. . . . . . ... 38
General airbag precautions . 35
Locations of airbags. . . . 32
Modification and
disposal of airbags . . . ... 40
Side airbag operating
conditions . . . . . . . . 41
Side airbag precautions . . .. 35
Side and curtain shield airbags
operating conditions . . . . 41
Side and curtain shield airbags
precautions. . . . . . ... 35
SRS airbags. . . . . . . 32
SRS warning light . . . . . 409
Anchor brackets . . . . . . 57
Anti-lock Brake System
(ABS) . . . . . . . . . .. 279
Warning light. . . . . . . 409
Assist grips . . . . . . . .. 316
Automatic High Beam . . . . 190
Automatic light control
system. . . . . . . . . 185
Auxiliary boxes . . . . . . 308
Back door. . . . . . . . . 112
Back-up lights
Replacing light bulb . . . .. 387
Wattage . . . . . . . . 457
Battery . . . . . . . . . .. 349
Checking. . . . . . . ... 349
If the vehicle has discharged
battery . . . . . . . . 439
Preparing and checking
before winter . . . . . .. 285
Warning light. . . . . . . 408
Bottle holders . . . . . . .. 305
Brake
Fluid. . . . . . . . . .. 455
Parking brake . . . . . ... 177
Warning light. . . . . . . 408
Brake assist . . . . . . . . 279
Break-in tips . . . . . . . 149
Brightness control
Instrument panel
light control. . . . . . ... 88
A
B
503
Alphabetical index
Care. . . . . . . . ... 320, 324
Aluminum wheels. . . . .. 321
Exterior . . . . . . . . . 320
Interior. . . . . . . . ... 324
Seat belts. . . . . . . .. 325
Cargo capacity. . . . . . . 159
Cargo hooks. . . . . . . . 307
Chains. . . . . . . . . ... 286
Child restraint system. . . ... 55
Fixed with a LATCH
system . . . . . . . . .. 67
Fixed with a seat belt . . . .. 61
Front passenger occupant
classification system. . . . 46
Points to remember . . . . 55
Riding with children. . . . . 54
Types of child restraint
system installation
method . . . . . . . . . 57
Using an anchor bracket. . . 70
Child safety . . . . . . . . 54
Airbag precautions. . . . .. 35
Battery precautions. ... 351, 442
Child restraint system . . . . 55
How your child should wear
the seat belt. . . . . . .. 28
Installing child restraints . . . 57
Power window lock switch . 140
Power window precautions... 143
Rear door child-protectors . 109
Removed wireless
remote control
battery precautions. . . . 376
Seat belt extender
precautions. . . . . . ... 31
Seat belt precautions. . . .. 30
Seat heater precautions . ... 298
Child-protectors . . . . . .. 109
Cleaning . . . . . . ... 320, 324
Aluminum wheels . . . . . 321
Exterior . . . . . . . . . 320
Interior . . . . . . . . .. 324
Seat belts. . . . . . . .. 325
Clock. . . . . . . . . . . 314
Condenser. . . . . . . . 346
Console box. . . . . . . . 304
Continuously variable
transmission. . . . . . .. 171
If the shift lever cannot be
shifted from P . . . . . . 174
M mode. . . . . . . . . 172
Cooling system. . . . . . 345
Engine overheating. . . ... 443
Cruise control . . . . . . .. 236
Cup holders . . . . . . . . 306
Curtain shield airbags. . . ... 33
Customizable features . . . 474
C
504
Alphabetical index
Daytime running light
system. . . . . . . . . 187
Deck board . . . . . . . ... 308
Defogger
Outside rear view
mirrors . . . . . . . . 293
Rear window . . . . . . . 293
Windshield . . . . . . . 293
Dimensions . . . . . . . .. 450
Dinghy towing. . . . . . .. 161
Display
Multi-information display . . . 89
Warning message . . . . 418
Do-it-yourself maintenance . 335
Door lock
Back door. . . . . . . .. 112
Side doors. . . . . . . . 105
Smart key system . . . 105, 112
Wireless remote control . . 105
Key. . . . . . . . . . 106
Doors
Back door. . . . . . . .. 112
Door lock. . . . . . 105,
Door windows . . . . . ... 140
Open door warning
Outside rear view mirrors. .. 137
Rear door child-protector . .. 109
Side doors. . . . . . . . 105
Drive information. . . . . ... 90
Driving . . . . . . . . . .. 146
Break-in tips. . . . . . .. 149
Correct posture . . . . . ... 24
Procedures . . . . . . ... 146
Winter drive tips . . . . . 285
Eco Driving Indicator . . . . 85
Electric Power Steering
(EPS) . . . . . . . . . .. 279
Warning light. . . . . . . 409
Electronic key . . . . . . . 98
Battery-saving function . . . 120
If the electronic key
does not operate
properly . . . . . . . .. 436
Replacing the battery. . . 373
Emergency, in case of
If a warning buzzer
sounds. . . . . . . . 408
If a warning light turns on . . 408
If a warning message is
displayed . . . . . . . 418
If the battery is discharged ... 439
If the electronic key
does not operate
properly . . . . . . . .. 436
If the engine will not start. .. 434
If you have a flat tire . . . . 423
If you think something is
wrong . . . . . . . . . 406
If your vehicle becomes
stuck. . . . . . . . ... 446
If your vehicle has to be
stopped in an emergency... 397
If your vehicle needs to be
towed. . . . . . . . .. 399
If your vehicle overheats. ... 443
D
E
505
Alphabetical index
Emergency flashers . . . . 396
Engine. . . . . . . . . ... 452
ACCESSORY mode . . . . 166
Compartment . . . . . . 341
Engine switch. . . . 162, 165
Hood . . . . . . . . . . 338
How to start the
Identification number . . . 451
If the engine will not start . .. 434
Ignition switch
(engine switch) . . ... 162, 165
Overheating . . . . . . .. 443
Engine coolant. . . . . . . 345
Capacity. . . . . . . . 454
Checking. . . . . . . ... 345
Preparing and checking
before winter. . . . . ... 285
Warning light. . . . . . . 411
Engine coolant temperature
gauge. . . . . . . . . . 86
Engine immobilizer system . .. 74
Engine oil . . . . . . . . . 342
Capacity. . . . . . . . 452
Checking. . . . . . . ... 342
Preparing and checking
before winter. . . . . ... 285
Engine switch . . . . .. 162, 165
EPS
(Electric Power Steering). .. 279
Warning light. . . . . . . 409
Event data recorder (EDR). . .. 8
Flat tire . . . . . . . . . . 423
Floor mats . . . . . . . . .. 22
Fluid
Brake . . . . . . . . . 455
Continuously variable
transmission . . . . . ... 455
Washer . . . . . . . . . 352
Front interior light . . . . ... 301
Wattage . . . . . . . . 457
Front passenger occupant
classification system. . . .. 46
Front personal lights. . . ... 302
Wattage . . . . . . . . 457
Front seats . . . . . . . ... 127
Adjustment. . . . . . . 127
Cleaning . . . . . . . ... 324
Correct driving posture . . ... 24
Head restraints . . . . . . 130
Seat heaters . . . . . . . 298
Front turn signal lights . . ... 176
Replacing light bulbs . . . 384
Turn signal lever . . . . ... 176
Wattage . . . . . . . . 457
Fuel . . . . . . . . . . ... 200
Capacity. . . . . . . . 452
Fuel gauge. . . . . . . .. 86
Fuel pump shut off system ... 407
Information. . . . . . . 458
Refueling . . . . . . . .. 200
Type. . . . . . . . . .. 452
Warning light. . . . . . . 411
Fuel filler door . . . . . . . 200
Refueling . . . . . . . .. 200
Fuel pump shut off system. . 407
Fuses . . . . . . . . . . 377
F
506
Alphabetical index
Gauges . . . . . . . . . ... 86
Glove box . . . . . . . . . 304
Grocery bag hooks. . . . .. 307
Head restraints . . . . . . 130
Headlights . . . . . . . . 185
Automatic High Beam
system . . . . . . . . 190
Light switch . . . . . . ... 185
Replacing light bulbs. . . . 382
Wattage . . . . . . . . 457
Heaters
Outside rear view
mirrors . . . . . . . . 293
Seat heaters . . . . . . . 298
Hill-start assist control. . . 279
Hood . . . . . . . . . . . 338
Hooks
Cargo hooks . . . . . . . 307
Grocery bag hooks . . . ... 307
Retaining hooks (floor mat). . 22
Horn . . . . . . . . . . .. 133
I/M test . . . . . . . . . .. 334
Identification . . . . . . . 450
Engine . . . . . . . . .. 451
Vehicle. . . . . . . . .. 450
Ignition switch
(engine switch). . . .. 162, 165
Illuminated entry system . . 302
Immobilizer system . . . . ... 74
Indicators . . . . . . . . ... 81
Initialization
Engine oil maintenance
data . . . . . . . . . 328
Item to initialize. . . . . . 482
Power windows. . . . . . 142
Tire pressure
warning system . . . . .. 354
Inside rear view mirror. . . 135
Instrument panel light
control. . . . . . . . . .. 88
Interior lights . . . . . . ... 300
G
H
I
507
Alphabetical index
Jack
Positioning the jack. . . ... 340
Vehicle-equipped jack. . ... 424
Jack handle . . . . . . . .. 424
Jam protection function
Power window. . . . . ... 141
Keyless entry
Smart key system . . . 105, 112
Wireless remote
control. . . . . . . . . 105
Keys . . . . . . . . . . . 98
Battery-saving function . . . 120
Electronic key . . . . . . . 98
Engine switch. . . . 162, 165
If the electronic key
does not operate
properly . . . . . . . .. 436
If you lose your keys . . . . 100
Key number plate. . . . . 98
Keyless entry . . . . 105, 112
Mechanical key . . . . . . 100
Replacing the battery. . . 373
Warning buzzer. . . . . . 119
Wireless remote control . . .. 99
Knee airbags . . . . . . . .. 33
Lane Departure Alert (LDA) . 226
Language . . . . . . . . ... 92
LDA (Lane Departure Alert) . 226
LATCH anchors . . . . . . . 57
Lever
Auxiliary catch lever. . . .. 338
Hood lock
release lever. . . . . ... 338
Shift lever. . . . . . . .. 171
Turn signal lever . . . . ... 176
Wiper lever . . . . ... 195, 198
License plate lights . . . . . 185
Light switch. . . . . . ... 185
Replacing light bulbs . . . 388
Wattage . . . . . . . . 457
Light bulbs
Replacing. . . . . . . .. 381
Wattage . . . . . . . . 457
Lights
Automatic High Beam
system. . . . . . . . 190
Front Interior light . . . . . 301
Headlight switch . . . . ... 185
Illuminated entry system. ... 302
Interior lights list. . . . . 300
Luggage compartment
light. . . . . . . . . . 113
Personal lights . . . . . .. 302
Rear interior light . . . . .. 301
Replacing light bulbs . . . 381
Turn signal lever . . . . ... 176
Vanity lights . . . . . . .. 313
Wattage . . . . . . . . 457
Lock steering column . . 163, 168
Luggage cover. . . . . . . 309
J
K
L
508
Alphabetical index
Maintenance
Do-it-yourself maintenance... 335
General maintenance . . ... 330
Maintenance data . . . . . 450
Maintenance
requirements . . . . . .. 327
Reset the maintenance
data . . . . . . . . . 328
Malfunction indicator lamp. . 409
Master warning light. . . . 412
Meter . . . . . . . . . . ... 86
Indicators . . . . . . . . 81
Instrument panel
light control . . . . . . ... 88
Meters. . . . . . . . . . 86
Multi-information display . . . 89
Warning lights . . . . . . . 79
Mirrors
Inside rear view mirror . . .. 135
Outside rear view mirror
defoggers . . . . . . ... 293
Outside rear view mirrors. .. 137
Vanity mirrors. . . . . . 313
Multi-information display. . .. 89
Drive information. . . . . . 90
Language. . . . . . . . 92
LDA (Lane Departure
Alert). . . . . . . . ... 226
PCS (Pre-Collision
system). . . . . . . ... 211
Settings. . . . . . . . ... 92
Warning message. . . . . 418
Noise from under vehicle . . ... 6
Odometer . . . . . . . . ... 86
Oil
Engine oil. . . . . . . .. 452
Opener
Back door . . . . . . . . 113
Fuel filler door. . . . . ... 202
Hood . . . . . . . . . . 338
Outside rear view mirrors. ... 137
Adjusting and folding . . . 137
BSM (Blind Spot Monitor) . . 253
Outside rear view mirror
defoggers . . . . . . ... 293
Outside temperature
display. . . . . . . . . .. 86
Overheating, Engine . . . ... 443
M
N
O
509
Alphabetical index
Parking brake. . . . . . ... 177
Operation . . . . . .. 177, 178
Parking brake engaged
warning buzzer/message ... 180
Warning light. . . . . . . 410
Parking lights. . . . . . ... 185
Light switch . . . . . . ... 185
Replacing light bulbs. . . . 392
PCS (Pre-Collision system) . 211
Enabling/disabling the
system . . . . . . . . 215
Personal lights. . . . . . . 302
Wattage . . . . . . . . 457
Power outlet . . . . . . . . 315
Power steering. . . . . . . 279
Warning light. . . . . . . 409
Power windows. . . . . . 140
Jam protection function. . . 141
Operation . . . . . . . .. 140
Window lock switch. . . ... 140
Pre-Collision system (PCS) . 211
Enabling/disabling the
system . . . . . . . . 215
Radiator. . . . . . . . . 346
Rear interior light . . . . . 301
Rear seat
Folding down . . . . . . 128
Rear turn signal lights . . . 176
Replacing light bulbs . . . 385
Turn signal lever . . . . ... 176
Wattage . . . . . . . . 457
Rear view mirror
Inside rear view mirror . . .. 135
Outside rear view mirrors . . 137
Rear view monitor system. .. 268
Rear window defogger. . . 293
Rear window wiper. . . . .. 198
Refueling . . . . . . . . .. 200
Capacity. . . . . . . . 452
Fuel types . . . . . . . . 458
Opening the fuel tank cap. . 202
When the fuel filler door
cannot be opened . . . .. 202
Replacing
Electronic key battery . . ... 373
Fuses. . . . . . . . . 377
Light bulbs . . . . . . . 381
Tires. . . . . . . . . .. 423
Wireless remote control
battery . . . . . . . . 373
Reporting safety defects
for U.S. owners. . . . . .. 484
Resetting the message
indicating maintenance
is required. . . . . . . .. 328
P
R
510
Alphabetical index
Seat belt reminder light. . ... 411
Seat belts. . . . . . . . . 26
Adjusting the seat belt . . . 27
Automatic Locking
Retractor (ALR) . . . . . 28
Child restraint system
installation . . . . . . . 57
Cleaning and maintaining
the seat belt. . . . . . 325
Emergency Locking
Retractor (ELR) . . . . . 28
How to wear your seat belt . . 26
How your child should wear
the seat belt. . . . . . .. 28
Pregnant women, proper
seat belt use . . . . . . . 29
Reminder light and buzzer. 411
Seat belt extender. . . . ... 28
Seat belt pretensioners. . ... 27
SRS warning light . . . . . 409
Seat heaters . . . . . . . . 298
Seats . . . . . . . . . 127, 128
Adjustment. . . . . . . 127
Adjustment precautions . . 127
Child seats/child restraint
system installation . . . . 57
Cleaning. . . . . . . . 324
Front seats. . . . . . . 127
Head restraints . . . . . . 130
Properly sitting in the seat . .. 24
Rear seats . . . . . . . 128
Seat heaters . . . . . . . 298
Sensor
Automatic headlight
system. . . . . . . . 187
Automatic High Beam
system. . . . . . . . 190
LDA (Lane Departure
Alert). . . . . . . . ... 226
PCS (Pre-Collision
system). . . . . . . ... 211
Shift lever . . . . . . . . . 171
Continuously variable
transmission . . . . . ... 171
If the shift lever cannot
be shifted from P . . . . 174
Shift lock system. . . . . . 173
Side airbags . . . . . . . ... 33
Side marker lights . . . . ... 185
Light switch. . . . . . ... 185
Replacing light bulbs . 383, 385
Wattage . . . . . . . . 457
Side mirrors . . . . . . . . 137
Adjustment. . . . . . . 137
Blind Spot Monitor . . . . 253
Folding. . . . . . . . .. 138
Heaters . . . . . . . . . 293
Side turn signal lights. . . . 176
Replacing light bulbs . . . 389
Turn signal lever . . . . ... 176
Wattage . . . . . . . . 457
Smart key system. . . . . 118
Antenna location. . . . ... 118
Entry functions. . . .. 105, 112
Starting the engine . . . ... 165
S
511
Alphabetical index
Snow tires . . . . . . . . 285
Spare tire . . . . . . . . .. 423
Inflation pressure . . . . .. 456
Storage location. . . . . 424
Spark plug . . . . . . . . 454
Specifications . . . . . . .. 450
Speedometer. . . . . . . .. 86
Sport mode. . . . . . . ... 251
Steering lock
Column lock release . . 163, 168
Steering wheel . . . . . . . 133
Adjustment. . . . . . . 133
Audio switches. . . . . .. 317
Meter control switches . . . 90
Telephone switches . . . .. 317
TRIP switch. . . . . . . . 87
Stop lights . . . . . . . . 392
Storage feature . . . . . . 303
Stuck
If the vehicle becomes
stuck . . . . . . . . ... 446
Sun visors . . . . . . . . 313
Switches
Audio remote control
switches . . . . . . . . 317
Automatic High Beam
switch . . . . . . . . . 190
Brake hold switch . . . . . 182
Cruise control switch . . . 236
Door lock switches. . . . 108
Emergency flashers
switch . . . . . . . . . 396
Engine switch . . . ... 162, 165
Fuel filler door opener
switch . . . . . . . . . 202
Ignition switch . . . ... 162, 165
LDA (Lane Departure Alert)
switch . . . . . . . . . 229
Light switches . . . . . ... 185
Meter control switches. . . 90
Outside rear view mirror
switches . . . . . . . . 137
Parking brake switch . . . 177
Power door lock switch. . . 108
Power window switches. . 140
Rear window and outside
rear view mirror
defoggers switch . . . . 293
Seat heater switches . . . 298
“TRIP” switch . . . . . . .. 87
Vehicle-to-vehicle distance
switch . . . . . . . . . 236
VSC off switch . . . . . .. 280
Window lock switch . . . .. 140
Windshield wiper and
washer switch. . . . . . 195
512
Alphabetical index
Tachometer . . . . . . . . 86
Tail lights. . . . . . . . .. 185
Light switch . . . . . . ... 185
Replacing light bulbs. . . . 392
Theft deterrent system
Engine immobilizer system . . 74
Tire inflation pressure. . . . 363
Maintenance data . . . . . 456
Warning light. . . . . . . 411
Tire information . . . . . ... 461
Glossary. . . . . . . . 468
Size. . . . . . . . . ... 464
Tire identification number . . 463
Uniform Tire Quality
Grading. . . . . . . ... 466
Tire pressure warning
system. . . . . . . . . 354
Initializing . . . . . . . .. 354
Installing tire pressure
warning valves and
transmitters. . . . . . . 354
Registering ID codes . . . 356
Warning light. . . . . . . 411
Tires . . . . . . . . . . .. 353
Chains. . . . . . . . ... 286
Checking. . . . . . . ... 353
If you have a flat tire . . . . 423
Inflation pressure . . . . .. 456
Replacing. . . . . . . .. 423
Rotating tires. . . . . . . 353
Size. . . . . . . . . ... 456
Snow tires . . . . . . . . 285
Spare tire . . . . . . . .. 423
Tire pressure warning
system . . . . . . . . 354
Warning light. . . . . . . 411
Tools. . . . . . . . . . . 424
Top tether strap . . . . . . . 57
Total load capacity . . . . .. 159
Towing
Dinghy towing . . . . . ... 161
Emergency towing . . . . 399
Towing eyelet . . . . . ... 402
Trailer towing . . . . . . 160
Toyota Safety Sense P. . . 204
Automatic High Beam. . ... 190
LDA (Lane Departure
Alert). . . . . . . . ... 226
PCS (Pre-Collision
system). . . . . . . ... 211
Traction Control
(TRAC). . . . . . . . . 279
Transmission . . . . . . ... 171
Continuously variable
transmission . . . . . ... 171
If the shift lever cannot be
shifted from P . . . . . . 174
M mode. . . . . . . . . 172
TRAC (Traction Control) . . . 279
Trip meters. . . . . . . . . 86
Turn signal lights . . . . . 176
Replacing light
bulbs. . . . ... 384, 385, 389
Turn signal lever . . . . ... 176
Wattage . . . . . . . . 457
T
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