Toyota Tundra (2015 year). Manual — part 966
A
A
3.
CONFIRM THE ENTUNE APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE
(a) Turn the cellular phone on.
(b) Check that the Entune app has been downloaded.
Result
RESULT
PROCEED TO
Entune app has been not downloaded
A
Entune app has been downloaded
B
B
GO TO STEP 5
4.
DOWNLOAD ENTUNE APP
(a) Download the Entune app.
Result
RESULT
PROCEED TO
App downloaded successfully
A
App did not download successfully
B
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for downloading the
Entune app or resetting the customer's cellular phone.
B
RESET CUSTOMER'S CELLULAR PHONE (REMOVE
BATTERY) AND TRY AGAIN
5.
CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE
(a) Start the Entune app on the customer's cellular phone.
A
NEXT
(c) Sign in using the customer's account information.
Result
RESULT
PROCEED TO
Sign in to app is successful
A
Sign in to app is not successful
B
HINT:
B
GO TO STEP 9
6.
RECORD ERROR MESSAGES IF PRESENT
7.
CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD ENTUNE
ACCOUNT (e.g. DEALER DEMO ACCOUNT)
(a) Start the Entune app on the customer's cellular phone.
Result
RESULT
PROCEED TO
Sign in using demo account is successful
A
Sign in using demo account is not successful
B
HINT:
B
GO TO STEP 8
A
CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE
DEALER DEMO ACCOUNT)
8.
CONFIRM ENTUNE SERVICES ARE AVAILABLE
(a) Start the Entune app on a known good cellular phone.
Result
RESULT
PROCEED TO
Sign in to app is successful
A
Sign in to app is not successful
B
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the
customer's cellular phone.
B
ENTUNE SERVICES ARE CURRENTLY UNAVAILABLE
A
RESET CUSTOMER'S CELLULAR PHONE (REMOVE
BATTERY) AND TRY AGAIN
9.
CHECK ENTUNE SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE
(a) Sign in to the Entune app on the customer's cellular phone.
(b) Start a search app (e.g. Bing) within the Entune app.
(c) Check that a search can be made.
Result
RESULT
PROCEED TO
App search is successful
A
App search is not successful
B
B
GO TO STEP 10
A
PROCEED TO NEXT SUSPECTED AREA SHOWN IN
PROBLEM SYMPTOMS TABLE
AUDIO / VISUAL: AUDIO AND VISUAL SYSTEM: Confirm Cellula...
NEXT
10.
RECORD ERROR MESSAGES IF PRESENT
11.
CHECK ENTUNE SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE
(a) Sign in to the Entune app on a known good cellular phone.
(b) Start a search app (e.g. Bing) within the Entune app.
(c) Check that a search can be made.
Result
RESULT
PROCEED TO
App search is successful
A
App search is not successful
B
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the
customer's cellular phone or known good cellular phone.
B
RESET KNOWN GOOD CELLULAR PHONE (REMOVE
BATTERY) AND TRY AGAIN
A
RESET CUSTOMER'S CELLULAR PHONE (REMOVE
BATTERY) AND TRY AGAIN
AUDIO / VISUAL: AUDIO AND VISUAL SYSTEM: Confirm Cellula...
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