Toyota Tundra (2015 year). Manual — part 99
B
GO TO STEP 8
A
CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE
DEALER DEMO ACCOUNT)
8.
CONFIRM ENTUNE SERVICES ARE AVAILABLE
(a) Start the Entune app on a known good cellular phone.
Result
RESULT
PROCEED TO
Sign in to app is successful
A
Sign in to app is not successful
B
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the
customer's cellular phone.
B
ENTUNE SERVICES ARE CURRENTLY UNAVAILABLE
A
RESET CUSTOMER'S CELLULAR PHONE (REMOVE
BATTERY) AND TRY AGAIN
9.
CHECK ENTUNE SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE
(a) Sign in to the Entune app on the customer's cellular phone.
(b) Start a search app (e.g. Bing) within the Entune app.
(c) Check that a search can be made.
Result
RESULT
PROCEED TO
App search is successful
A
App search is not successful
B
B
GO TO STEP 10
A
PROCEED TO NEXT SUSPECTED AREA SHOWN IN
PROBLEM SYMPTOMS TABLE
NAVIGATION: NAVIGATION SYSTEM: Confirm Cellular Phone Func...
NEXT
10.
RECORD ERROR MESSAGES IF PRESENT
11.
CHECK ENTUNE SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE
(a) Sign in to the Entune app on a known good cellular phone.
(b) Start a search app (e.g. Bing) within the Entune app.
(c) Check that a search can be made.
Result
RESULT
PROCEED TO
App search is successful
A
App search is not successful
B
HINT:
Contact the service provider or cellular phone manufacturer if assistance is required for resetting the
customer's cellular phone or known good cellular phone.
B
RESET KNOWN GOOD CELLULAR PHONE (REMOVE
BATTERY) AND TRY AGAIN
A
RESET CUSTOMER'S CELLULAR PHONE (REMOVE
BATTERY) AND TRY AGAIN
NAVIGATION: NAVIGATION SYSTEM: Confirm Cellular Phone Func...
A
NEXT
Last Modified: 9-16-2014
6.6 J
Doc ID: RM000004ZYV04BX
Model Year: 2015
Model: Tundra
Prod Date Range: [08/2014 - ]
Title: NAVIGATION: NAVIGATION SYSTEM: Confirm Vehicle Headunit Functionality; 2015 MY Tundra [08/2014 -
]
Confirm Vehicle Headunit Functionality
INSPECTION PROCEDURE
PROCEDURE
1.
CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY
(a) Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.
Result
RESULT
PROCEED TO
Cellular phone is compatible
A
Cellular phone is not compatible
B
HINT:
It is important to check the cellular phone compatibility charts carefully:
Some apps may only work on cellular phones.
Some apps may only work when paired to a vehicle.
Some cellular phones do not support all features.
B
RECOMMEND COMPATIBLE CELLULAR PHONE
2.
CONFIRM CELLULAR PHONE SIGNAL
(a) A 3G or higher connection is required for proper Entune functionality. If a 3G or higher connection is
not available, some applications may not function properly. (Wi-Fi is not an approved connection for
Entune services.)
NAVIGATION: NAVIGATION SYSTEM: Confirm Vehicle Headunit Fu...
A
3.
CONFIRM IF THE CUSTOMER'S CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE
(a) Pair the customer's cellular phone to the vehicle.
Result
RESULT
PROCEED TO
Cellular phone is not successfully paired
A
Cellular phone is successfully paired
B
B
GO TO STEP 5
4.
CONFIRM THAT A KNOWN GOOD CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE
(a) Check that a known good cellular phone can be paired to the customer's vehicle.
Result
RESULT
PROCEED TO
Cellular phone is successfully paired
A
Cellular phone is not successfully paired
B
HINT:
For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website.
B
GO TO STEP 12
A
RESET CUSTOMER'S CELLULAR PHONE (REMOVE
BATTERY) AND TRY AGAIN
5.
CHECK ENTUNE APPS FUNCTION WHEN PAIRED
(a) Proceed to the appropriate section based on the customer concern in the table below.
Result
RESULT
PROCEED TO
Head unit data apps (e.g. internet search) do not function properly
A
Head unit internet radio apps do not function properly
B
NAVIGATION: NAVIGATION SYSTEM: Confirm Vehicle Headunit Fu...
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