Volvo XC70 (2016 year). Instruction — part 1
01 Introduction
01
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11
On-board owner's manual
The owner's manual can be displayed on the
center console screen and you can carry out
searches for the information that you require.
To open the owner's manual, press the MY
CAR button on the center console, press OK/
MENU and select
Owner's manual
.
For basic information, see "Infotainment -
operating the system." The following sections
also provide more detailed information.
The on-board owner's manual start page
There are four ways of finding information
articles in the on-board owner's manual:
•
Searching
: search for an article.
•
Categories
: All of the articles are sorted
by category.
•
Favorites
: Quick access to frequently
read articles.
•
Quick Guide
: A selection of articles cov-
ering commonly used functions.
Select the symbol in the lower right-hand cor-
ner for additional information about the on-
board owner's manual.
•
The on-board owner's manual cannot
be accessed while the vehicle is mov-
ing.
•
Specifications regarding your vehicle
are not found in the on-board informa-
tion. This information is listed in the
printed owner's manual.
Searching for information
Searching using the text wheel
List of characters
Switching between character entry
modes (see the following table)
Surf history
Use the text wheel to enter a web address.
1. Turn TUNE to the desired letter and press
OK/MENU to confirm. The number/letter
keys on the center console can also be
used.
2. Continue to the next letter, etc. The
results of the search will be displayed in
the phone book.
01 Introduction
01
13
bols for these types of information and
the number of such texts in the article will
be displayed here.
Turn TUNE to navigate among the links or
scroll in an article. When you have scrolled to
the beginning/end of an article, you can
return to the start page or a favorite by scroll-
ing one additional step up/down. Press OK/
MENU to activate a selection or highlighted
link. Press EXIT to return to the previous
view.
Related information
•
Information on the Internet (p. 20)
Owner's information
Your vehicle is equipped with a screen on
which you can display information about your
vehicle's features and functions. The printed
owner's manual supplements the on-board
information and contains important texts, the
latest updates and instructions that can be
useful in situations when it is not practical to
read the information on the screen.
Changing the language used for the on-board
information could mean that some of the
information displayed may not comply with
national or local statutes and regulations.
WARNING
The driver is always responsible for oper-
ating the vehicle in a safe manner and for
complying with current statutes and regu-
lations.
It is also essential to maintain and service
the vehicle according to Volvo's recom-
mendations as stated in the owner's infor-
mation and the service and warranty book-
let.
If the on-board information differs from the
printed owner's manual, the printed infor-
mation always takes precedence.
Contacting Volvo
In the USA:
Volvo Cars of North America, LLC
Customer Care Center
1 Volvo Drive,
P.O. Box 914
Rockleigh, New Jersey 07647
1-800-458-1552
www.volvocars.com/us
In Canada:
Volvo Cars of Canada
National Customer Service
9130 Leslie Street, Suite 101
Richmond Hill, Ontario L4B 0B9
1-800-663-8255
www.volvocars.com/ca
Related information
•
•
•
•
01 Introduction
01
14
About this manual
Reading your owner's manual is a good way
to familiarize yourself with the features and
systems in your vehicle.
•
Before you operate your vehicle for the
first time, we recommend that you look
through the information found in the
chapters "Your Driving Environment" and
"During Your Trip."
•
Information contained in the balance of
the manual is extremely useful and should
be read after operating the vehicle for the
first time.
•
The manual is structured so that it can be
used for reference. For this reason, it
should be kept in the vehicle for ready
access.
On-board owner's manual
When the printed manual refers to the on-
board owner's manual, this pertains to the
information displayed on the center console
screen.
The language used on the center console
screen and instrument panel can be changed
in the
MY CAR
system settings menu.
There are four ways of finding information
articles in the on-board owner's manual:
•
Searching
: search for an article.
•
Categories
: All of the articles are sorted
by category.
•
Favorites
: Quick access to frequently
read articles.
•
Quick Guide
: A selection of articles cov-
ering commonly used functions.
Select the symbol in the lower right-hand cor-
ner for additional information about the on-
board owner's manual.
•
The on-board owner's manual cannot
be accessed while the vehicle is mov-
ing.
•
Specifications regarding your vehicle
are not found in the on-board informa-
tion. This information is listed in the
printed owner's manual.
The owner's manual in mobile devices
The owner's manual mobile app can be
downloaded at www.volvocars.com.
The mobile app also contains videos and
searchable content, and provides easy
navigation between the various articles.
Footnotes
Certain pages of this manual contain informa-
tion in the form of footnotes at the bottom of
the page. This information supplements the
text that the footnote number refers to (a let-
ter is used if the footnote refers to text in a
table).
Display texts
There are several displays in the driver’s field
of vision that show messages generated by
various systems and functions in the vehicle.
These texts are indicated in the Owner’s
Manual by being in slightly larger type than
the surrounding text and are printed in gray,
(for example:
Change doors unlock
setting
).
Decals
There are various types of decals in the vehi-
cle whose purpose is to provide important
information in a clear and concise way. The
importance of these decals is explained as
follows, in descending order of importance.
01 Introduction
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15
Risk of injury
G031590
Black ISO symbols on a yellow warning back-
ground, white text/image on a black back-
ground. Decals of this type are used to indi-
cate potential danger. Ignoring a warning of
this type could result in serious injury or
death.
Risk of damage to the vehicle
G
0
3
1
5
9
2
White ISO symbols and white text/image on a
black or blue warning background and space
for a message. If the information on decals of
this type is ignored, damage to the vehicle
could result.
Information
G
0
3
1
5
9
3
White ISO symbols and white text/image on a
black background. These decals provide gen-
eral information.
The decals shown in the Owner’s Manual
are examples only and are not intended to
be reproductions of the decals actually
used in the vehicle. The purpose is to give
an indication of how they look and their
approximate location in the vehicle. The
applicable information for your particular
vehicle can be found on the respective
decals in the vehicle.
||
01 Introduction
01
16
Types of lists used in the owner's
information
Procedures
Procedures (step-by-step instructions), or
actions that must be carried out in a certain
order, are arranged in numbered lists in this
manual.
If there is a series of illustrations associ-
ated with step-by-step instructions, each
step in the procedure is numbered in the
same way as the corresponding illustra-
tion.
Lists in which letters are used can be
found with series of illustrations in cases
where the order in which the instructions
are carried out is not important.
Arrows with or without numbers are used
to indicate the direction of a movement.
Arrows containing letters are used to indi-
cate movement.
If there are no illustrations associated with a
step-by-step list, the steps in the procedure
are indicated by ordinary numbers.
Position lists
Red circles containing a number are used
in general overview illustrations in which
certain components are pointed out. The
corresponding number is also used in the
position list's description of the various
components.
Bullet lists
Bullets are used to differentiate a number of
components/functions/points of information
that can be listed in random order.
For example:
•
Coolant
•
Engine oil
Continues on next page
} }
This symbol can be found at the lower
right corner to indicate that the current topic
continues on the following page.
Continuation from previous page
||
This symbol can be found at the upper left
corner to indicate that the current topic is a
continuation from the previous page.
Options and accessories
Optional or accessory equipment described
in this manual is indicated by an asterisk.
Optional or accessory equipment may not be
available in all countries or markets. Please
note that some vehicles may be equipped dif-
ferently, depending on special legal require-
ments.
Contact your Volvo retailer for additional
information.
•
Do not export your Volvo to another
country before investigating that coun-
try's applicable safety and exhaust
emission requirements. In some cases
it may be difficult or impossible to
comply with these requirements. Mod-
ifications to the emission control sys-
tem(s) may render your Volvo not certi-
fiable for legal operation in the U.S.,
Canada and other countries.
•
All information, illustrations and speci-
fications contained in this manual are
based on the latest product informa-
tion available at the time of publica-
tion. Please note that some vehicles
may be equipped differently, depend-
ing on special legal requirements.
Optional equipment described in this
manual may not be available in all mar-
kets.
•
Some of the illustrations shown are
generic and may not depict the exact
model for which this manual is
intended.
•
Volvo reserves the right to make model
changes at any time, or to change
specifications or design without notice
and without incurring obligation.
01 Introduction
01
17
WARNING
If your vehicle is involved in an accident,
unseen damage may affect its drivability
and safety.
WARNING
CALIFORNIA proposition 65
Engine exhaust, some of its constituents,
and certain vehicle components contain or
emit chemicals known to the state of Cali-
fornia to cause cancer, and birth defects
or other reproductive harm. In addition,
certain fluids contained in vehicles and
certain products of component wear con-
tain or emit chemicals known to the State
of California to cause cancer, and birth
defects or other reproductive harm.
WARNING
Certain components of this vehicle such as
air bag modules, seat belt pretensioners,
adaptive steering columns, and button cell
batteries may contain Perchlorate material.
Special handling may apply for service or
vehicle end of life disposal.
See www.dtsc.ca.gov/hazardouswaste/
Shiftlock
When your vehicle is parked, the gear selec-
tor is locked in the P (Park) position. To
release the selector from this position, the
ignition must be in mode II (p. 79) or the
engine must be running. Depress the brake
pedal, press the button on the front side of
the gear selector and move the selector from
P (Park).
Anti-lock Brake System (ABS)
The ABS system performs a brief self-diag-
nostic test when the engine has been started
and driver releases the brake pedal. Another
automatic test may be performed when the
vehicle first reaches a speed of approximately
6 mph (10 km/h). The brake pedal will pulsate
several times and a sound may be audible
from the ABS control module. This is normal.
Fuel filler door
Press the button on the light switch panel
(see the illustration in Refueling – opening/
closing fuel filler door (p. 277)) when the vehi-
cle is at a standstill to unlock the fuel filler
door. It will relock when closed and there will
be an audible click.
Points to keep in mind
•
Do not export your Volvo to another
country before investigating that coun-
try's applicable safety and exhaust emis-
sion requirements. In some cases it may
be difficult or impossible to comply with
these requirements. Modifications to the
emission control system(s) may render
your Volvo not certifiable for legal opera-
tion in the U.S., Canada and other coun-
tries.
•
All information, illustrations and specifica-
tions contained in this manual are based
on the latest product information availa-
ble at the time of publication. Please note
that some vehicles may be equipped dif-
ferently, depending on special legal
requirements. Optional equipment descri-
bed in this manual may not be available in
all markets.
•
Some of the illustrations shown are
generic and may not depict the exact
model for which this manual is intended.
•
Volvo reserves the right to make model
changes at any time, or to change speci-
fications or design without notice and
without incurring obligation.
Related information
•
Information on the Internet (p. 20)
•
Volvo and the environment (p. 22)
•
01 Introduction
01
18
Change of ownership
When the vehicle changes owners, all per-
sonal settings should be reset to the factory
defaults.
To reset, press the MY CAR button in the
center console followed by OK/MENU and
select
Settings
Reset to factory settings
.
User data e.g., for apps, the web browser
and for personal settings in menus such as
the climate system and vehicle settings
should be reset to factory defaults.
For vehicles equipped with the optional Volvo
On Call with Sensus Connect (VOC), personal
settings stored in the vehicle should be
deleted, see Changing ownership of a vehicle
with Volvo On Call.
Related information
•
Crash event data
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR
is to record, in certain crash or near crash-like
situations, such as an air bag deployment or
hitting a road obstacle, data that will assist in
understanding how a vehicle's systems per-
formed. The EDR is designed to record data
related to vehicle dynamics and safety sys-
tems for a short period of time, typically 30
seconds or less. The EDR in this vehicle is
designed to record such data as:
•
How various systems in your vehicle were
operating;
•
Whether or not the driver and passenger
safety belts were buckled/fastened;
•
How far (if at all) the driver was depress-
ing the accelerator and/or brake pedal;
and,
•
How fast the vehicle was traveling.
These data can help provide a better under-
standing of the circumstances in which
crashes and injuries occur.
EDR data are recorded by your vehicle
only if a non-trivial crash situation occurs;
no data are recorded by the EDR under
normal driving conditions and no personal
data (e.g., name, gender, age, and crash
location) are recorded. However, other
parties, such as law enforcement, could
combine the EDR data with the type of
personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR, special
equipment is required, and access to the
vehicle or the EDR is needed. In addition to
the vehicle manufacturer, other parties, such
as law enforcement, that have the special
equipment, can read the information if they
have access to the vehicle or the EDR.
Furthermore, your vehicle is equipped with a
number of computers whose task is to con-
tinuously control and monitor the vehicle’s
operation. They can also register information
during normal driving conditions if they detect
a fault relating to the vehicle’s operation and
functionality. Some of the stored information
is required by technicians when carrying out
service and maintenance to enable them to
diagnose and rectify any faults that have
occurred in the vehicle and to enable Volvo to
fulfill legal and other regulatory requirements.
This information may be stored in the vehi-
cle’s computers for a certain period of time.
01 Introduction
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19
Volvo will not contribute to spreading the
above-mentioned information to third parties
without the consent of the vehicle’s owner.
However, due to national legal requirements
and regulations, Volvo may be compelled to
provide information of this type to authorities
such as law enforcement agencies or others
who may assert a legal right to obtain such
information.
Volvo and service and repair facilities with
agreements with Volvo have access to the
special technical equipment required in order
to read and interpret the information stored
by the vehicle’s computers. Volvo is responsi-
ble for ensuring that the information transmit-
ted to Volvo during service and maintenance
is stored and handled in a secure manner and
that this handling is done in accordance with
applicable legal requirements. For additional
information, contact:
For additional information, contact:
In the United States
Volvo Cars of North America, LLC
Customer Care Center
1 Volvo Drive, P.O. box 914
Rockleigh, New Jersey 07647
1-800-458-1552
www.volvocars.com/us
In Canada
Volvo Cars of Canada
National Customer Service
9130 Leslie Street
Richmond Hill, Ontario L4B 0B9
1-800-663-8255
www.volvocars.com/ca
Related information
•
Information on the Internet (p. 20)
•
Volvo Structural Parts Statement
Volvo has always been and continues to be a
leader in automotive safety.
Volvo engineers and manufactures vehicles
designed to help protect vehicle occupants in
the event of a collision.
Volvos are designed to absorb the impact of
a collision. This energy absorption system
including, but not limited to, structural com-
ponents such as bumper reinforcement bars,
bumper energy absorbers, frames, rails,
fender aprons, A-pillars, B-pillars and body
panels must work together to maintain cabin
integrity and protect the vehicle occupants.
The supplemental restraint system including
but not limited to air bags, side curtain air
bags, and deployment sensors work together
with the above components to provide proper
timing for air bag deployment.
Due to the above, Volvo Cars of North Amer-
ica does not support the use of aftermarket,
alternative or anything other than original
Volvo parts for collision repair.
In addition Volvo does not support the use or
re-use of structural components from an
existing vehicle that has been previously
damaged. Although these parts may appear
equivalent, it is difficult to tell if the parts have
been previously replaced with non-OE parts
or if the part has been damaged as a result of
a prior collision. The quality of these used
||
01 Introduction
01
20
*
Option/accessory, for more information, see Introduction.
parts may also have been affected due to
environmental exposure.
Related information
•
•
Information on the Internet (p. 20)
•
Information on the Internet
Additional information regarding your vehicle
can be found at www.volvocars.com.
Support on the Internet
Go to support.volvocars.com or use the QR
code below to visit the site, which is available
in most markets.
QR code to the support site
The information on the support site is search-
able and is grouped into different categories.
It includes support for e.g., Internet-based
services and functions, Volvo On Call (VOC),
the navigation system* and apps. Video and
step-by-step instructions explain various pro-
cedures such as how to connect the vehicle
to the Internet via a cell phone.
Downloadable information
Maps
Sensus Navigation system* maps can be
downloaded from the support site.
Mobile apps
For certain model year 2014 and 2015 Volvos,
the owner's manual is available in the form of
an app. The VOC* app can also be found
here.
Owner's manuals for earlier model
Volvos
Owner's manuals for earlier model Volvos are
available in PDF format. Quick Guides and
supplements can also be found on the sup-
port site. Select a model and a model year
and download the desired information.
Contact
Contact information for customer support and
the nearest Volvo retailer are available on the
site.
Related information
•
•
01 Introduction
01
*
Option/accessory, for more information, see Introduction.
21
Volvo ID
This is your personal ID that can be used to
access a number of services
1
Creating a Volvo ID
To create a Volvo ID, provide your personal
email address and then follow the instructions
provided in the email that you will receive
from Volvo. This can be done from:
•
From an Internet-connected vehicle:
Enter your email address in the app that
requires a Volvo ID and follow the instruc-
tions provides or press the Internet con-
nect (
) button on the center console
and select
Apps
,
Settings
and follow the
instructions provided.
•
Volvo On Call (VOC*): download the latest
version of the VOC app and create a
Volvo ID on the start page.
Open Source Software Notice
The systems in your Volvo contain certain
free/open source and other software.
This product uses certain free / open source
and other software originating from third
parties, that is subject to the GNU General
Public License version 2 and 3 (GPLv2/
GPLv3), GNU Lesser General Public License
version 3 (LGPLv3), The FreeType Project
License (“FreeType License”) and other
different and/or additional copyright licenses,
disclaimers and notices. The links how to
access the exact terms of GPLv2, GPLv3,
LGPLv3, and the other open source software
licenses, disclaimers, acknowledgements and
notices are provided to you below. Please
refer to the exact terms of the relevant
License, regarding your rights under said
licenses. Volvo Car Corporation (VCC) offers
to provide the source code of said free/open
source software to you for a charge covering
the cost of performing such distribution, such
as the cost of media, shipping and handling,
upon written request. Please contact your
nearest Volvo retailer.
This offer is valid for a period of at least three
(3) years from the date of the distribution of
this product by VCC / or for as long as VCC
offers spare parts or customer support.
Portions of this product uses software
copyrighted
© v2.4.3/2010 The
FreeTypeProject (www.freetype.org). All rights
reserved.
This product includes software under
following licenses:
GPL v2 : http://www.gnu.org/licenses/old-
licenses/gpl-2.0.html
•
Linux kernel (merge between MontaVista
2.6.31 kernel and kernel from
L2.6.31_MX51_ER_1007 BSP)
•
uBoot (based on v2009.08)
•
busybox (based on version 1.13.2.)
GCC runtime library exception: http://
www.gnu.org/licenses/gcc-exception.html
•
libgcc_s.so.1
LGPL v3: http://www.gnu.org/licenses/
lgpl.html
•
Libc.so.6, libpthread.so.0, Librt.so.1
The FreeType Project License: http://
www.freetype.org/FTL.TXT
•
libfreetype.so.6 (version 2.4.3)
Related information
•
1
These services vary and may be subject to change. Consult your Volvo retailer.
01 Introduction
01
22
Volvo and the environment
Volvo is committed to the well being of its
customers. As a natural part of this commit-
ment, we care about the environment in
which we all live. Concern for the environment
means an everyday involvement in reducing
our environmental impact.
Volvo's environmental activities are based on
a holistic view, which means we consider the
overall environmental impact of a product
throughout its complete life cycle. In this con-
text, design, production, product use, and
recycling are all important considerations. In
production, Volvo has partly or completely
phased out several chemicals including
CFCs, lead chromates, asbestos, and cad-
mium; and reduced the number of chemicals
used in our plants 50% since 1991.
Volvo was the first in the world to introduce
into production a three-way catalytic con-
verter with a Lambda sond, now called the
heated oxygen sensor, in 1976. The current
version of this highly efficient system reduces
emissions of harmful substances (CO, HC,
NOx) from the exhaust pipe by approximately
95 – 99% and the search to eliminate the
remaining emissions continues. Volvo is the
only automobile manufacturer to offer CFC-
free retrofit kits for the air conditioning system
of all models as far back as the 1975
model 240. Advanced electronic engine con-
trols and cleaner fuels are bringing us closer
to our goal. In addition to continuous environ-
mental refinement of conventional gasoline-
powered internal combustion engines, Volvo
is actively looking at advanced technology
alternative-fuel vehicles.
When you drive a Volvo, you become our
partner in the work to lessen the car's impact
on the environment. To reduce your vehicle's
environmental impact, you can:
•
Maintain proper air pressure in your tires.
Tests have shown decreased fuel econ-
omy with improperly inflated tires.
•
Follow the recommended maintenance
schedule in your Warranty and Service
Records Information booklet.
•
Drive at a constant speed whenever pos-
sible.
•
See a trained and qualified Volvo service
technician as soon as possible for
inspection if the check engine (malfunc-
tion indicator) light illuminates, or stays
on after the vehicle has started.
•
Properly dispose of any vehicle-related
waste such as used motor oil, used bat-
teries, brake pads, etc.
•
When cleaning your vehicle, please use
genuine Volvo car care products. All
Volvo car care products are formulated to
be environmentally friendly.
FSC
®
The FSC
®
(Forest Stewardship Council
®
)
symbol indicates that the wood pulp used in
this publication comes from FSC
®
certified
forests and other responsible sources.
Related information
•
•
01 Introduction
01
23
Important warnings
Please keep the following warnings in mind
when operating/servicing your vehicle.
Driver distraction
A driver has a responsibility to do everything
possible to ensure his or her own safety and
the safety of passengers in the vehicle and
others sharing the roadway. Avoiding distrac-
tions is part of that responsibility.
Driver distraction results from driver activities
that are not directly related to controlling the
vehicle in the driving environment. Your new
Volvo is, or can be, equipped with many fea-
ture-rich entertainment and communication
systems. These include hands-free cellular
telephones, navigation systems, and multi-
purpose audio systems. You may also own
other portable electronic devices for your own
convenience. When used properly and safely,
they enrich the driving experience. Improperly
used, any of these could cause a distraction.
For all of these systems, we want to provide
the following warning that reflects the strong
Volvo concern for your safety. Never use
these devices or any feature of your vehicle in
a way that distracts you from the task of driv-
ing safely. Distraction can lead to a serious
accident. In addition to this general warning,
we offer the following guidance regarding
specific newer features that may be found in
your vehicle:
WARNING
•
Never use a hand-held cellular tele-
phone while driving. Some jurisdic-
tions prohibit cellular telephone use by
a driver while the vehicle is moving.
•
If your vehicle is equipped with a navi-
gation system, set and make changes
to your travel itinerary only with the
vehicle parked.
•
Never program your audio system
while the vehicle is moving. Program
radio presets with the vehicle parked,
and use your programmed presets to
make radio use quicker and simpler.
•
Never use portable computers or per-
sonal digital assistants while the vehi-
cle is moving.
Accessory installation
•
We strongly recommend that Volvo own-
ers install only genuine, Volvo-approved
accessories, and that accessory installa-
tions be performed only by a trained and
qualified Volvo service technician.
•
Genuine Volvo accessories are tested to
ensure compatibility with the perform-
ance, safety, and emission systems in
your vehicle. Additionally, a trained and
qualified Volvo service technician knows
where accessories may and may not be
safely installed in your Volvo. In all cases,
please consult a trained and qualified
Volvo service technician before installing
any accessory in or on your vehicle.
•
Accessories that have not been approved
by Volvo may or may not be specifically
tested for compatibility with your vehicle.
Additionally, an inexperienced installer
may not be familiar with some of your
car's systems.
•
Any of your car's performance and safety
systems could be adversely affected if
you install accessories that Volvo has not
tested, or if you allow accessories to be
installed by someone unfamiliar with your
vehicle.
•
Damage caused by unapproved or
improperly installed accessories may not
be covered by your new vehicle warranty.
See your Warranty and Service Records
Information booklet for more warranty
information. Volvo assumes no responsi-
bility for death, injury, or expenses that
may result from the installation of non-
genuine accessories.
Related information
•
•
01 Introduction
01
24
Volvo On Call Roadside Assistance
Your new Volvo comes with a four year ON
CALL roadside assistance.
Additional information, features, and benefits
of this program are described in a separate
information package in your glove compart-
ment.
If you require assistance, dial:
In the U.S. 1-800-638-6586 (1-800-63-
VOLVO)
In Canada 1-800-263-0475
Some vehicles may be equipped with
Volvo On Call with Sensus Connect,
which will allow access to the call center
and additional features directly from the
vehicle. This is in addition to the Volvo On
Call Roadside Assistance program men-
tioned above.
Volvo On Call with Sensus Connect will
be a customer pay subscription offer after
an initial complimentary trial period.
Related information
•
Information on the Internet (p. 20)
Technician certification
In addition to Volvo factory training, Volvo
supports certification by the National Institute
for Automotive Service Excellence (A.S.E.).
Certified technicians have demonstrated a
high degree of competence in specific areas.
Besides passing exams, each technician
must also have worked in the field for two or
more years before a certificate is issued.
These professional technicians are best able
to analyze vehicle problems and perform the
necessary maintenance procedures to keep
your Volvo at peak operating condition.
02 Safety
02
26
Occupant safety
Safety is Volvo's cornerstone.
Volvo's concern for safety
Our concern for safety dates back to 1927
when the first Volvo rolled off the production
line. Three-point seat belts (a Volvo inven-
tion), safety cages, and energy-absorbing
impact zones were designed into Volvo vehi-
cles long before it was fashionable or
required by government regulation.
We will not compromise our commitment to
safety. We continue to seek out new safety
features and to refine those already in our
vehicles. You can help. We would appreciate
hearing your suggestions about improving
automobile safety. We also want to know if
you ever have a safety concern with your
vehicle. Call us in the U.S. at:
1-800-458-1552 or in Canada at:
1-800-663-8255.
Occupant safety reminders
How safely you drive doesn't depend on how
old you are but rather on:
•
How well you see.
•
Your ability to concentrate.
•
How quickly you make decisions under
stress to avoid an accident.
The following suggestions are intended to
help you cope with the ever changing traffic
environment.
•
Never drink and drive.
•
If you are taking any medication, consult
your physician about its potential effects
on your driving abilities.
•
Take a driver-retraining course.
•
Have your eyes checked regularly.
•
Keep your windshield and headlights
clean.
•
Replace wiper blades when they start to
leave streaks.
•
Take into account the traffic, road, and
weather conditions, particularly with
regard to stopping distance.
•
Never send text messages while driving.
•
Refrain from using or minimize the use of
a cell phone while driving.
Related information
•
•
Reporting safety defects (p. 27)
Recall information
Information regarding recalls or other service
campaigns is available on our website at
On our website, select the tab YOUR VOLVO
and the heading RECALL INFORMATION will
be displayed at the lower left side of the
screen. Enter your Vehicle Identification Num-
ber for your vehicle (found at the base of the
windshield). If your vehicle has any open
Recalls, they will be displayed on this page.
Volvo customers in Canada
For any questions regarding open recalls for
your vehicle, please contact your authorized
Volvo retailer. If your retailer is unable to
answer your questions, please contact Volvo
Customer Relations at 905 695-9626, Mon-
day through Friday, 8:30 A.M. to 5:00 P.M.
EST or by e-mail at vclcust@volvocars.com.
You may also write us at:
Volvo Cars of Canada
National Customer Service
9130 Leslie Street, Suite 101
Richmond Hill, Ontario L4B 0B9
Related information
•
•
02 Safety
02
27
Reporting safety defects
The following information will help you report
any perceived safety-related defects in your
vehicle.
Reporting safety defects in the U.S.
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition
to notifying Volvo Cars of North
America, LLC. If NHTSA receives
similar complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individ-
ual problems between you, your
retailer, or Volvo Cars of North
America, LLC. To contact NHTSA,
you may either call the Auto Safety
Hotline toll-free at
1-888-327-4236
(TTY: 1-800-424-9153) or write to:
NHTSA, U.S. Department of Trans-
portation, Washington D.C. 20590.
You can also obtain other informa-
tion about motor vehicle safety from
http://www.safercar.gov, where you
can also enter your vehicle's VIN
(Vehicle Identification Number) to
see if it has any open recalls.
Volvo strongly recommends that if
your vehicle is covered under a
service campaign, safety or emis-
sion recall or similar action, it should
be completed as soon as possible.
Please check with your local retailer
or Volvo Cars of North America, LLC
if your vehicle is covered under
these conditions.
NHTSA can be reached at:
Internet:
http://www.nhtsa.gov
Telephone:
1-888-DASH-2-DOT
(1-888-327-4236).
Reporting safety defects in Canada
If you believe your vehicle has a defect that
could cause a crash or could cause injury or
death, you should immediately inform Trans-
port Canada in addition to notifying Volvo
Cars of Canada Corp.
Transport Canada can be contacted at:
1-800-333-0510
Teletypewriter (TTY): 613 990-4500
Fax: 1-819-994-3372
Mailing Address: Transport Canada - Road
Safety, 80 rue Noël, Gatineau, (Quebec) J8Z
0A1
Related information
•
•
02 Safety
02
28
Seat belts – general
Seat belts should always be worn by all occu-
pants of your vehicle. Children should be
properly restrained, using an infant, car, or
booster seat determined by age, weight and
height.
Volvo also believes no child should sit in the
front seat of a vehicle.
Adjusting the seat belt
Most states and provinces make it mandatory
for occupants of a vehicle to use seat belts.
Seat belt pretensioners
All seat belts are equipped with pretensioners
that reduce slack in the belts. These preten-
sioners are triggered in situations where the
front or side impact airbags deploy, and in
certain impacts from the rear. The front seat
belts also include a tension reducing device
which, in the event of a collision, limits the
peak forces exerted by the seat belt on the
occupant.
Seat belt maintenance
Check periodically that the seat belts are in
good condition. Use water and a mild deter-
gent for cleaning. Check seat belt mechanism
function as follows: attach the seat belt and
pull rapidly on the strap.
WARNING
Never use a seat belt for more than one
occupant. Never wear the shoulder portion
of the belt under the arm, behind the back
or otherwise out of position. Such use
could cause injury in the event of an acci-
dent. As seat belts lose much of their
strength when exposed to violent stretch-
ing, they should be replaced after any col-
lision, even if they appear to be undam-
aged.
WARNING
•
Never repair the belt yourself; have this
work done by a trained and qualified
Volvo service technician only.
•
Any device used to induce slack into
the shoulder belt portion of the three-
point belt system will have a detrimen-
tal effect on the amount of protection
available to you in the event of a colli-
sion.
•
The seat back should not be tilted too
far back. The shoulder belt must be
taut in order to function properly.
•
Do not use child safety seats or child
booster cushions/backrests in the
front passenger's seat. We also rec-
ommend that children who have out-
grown these devices sit in the rear
seat with the seat belt properly fas-
tened.
Related information
•
Seat belts – buckling/unbuckling (p. 29)
•
•
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