Volvo XC40 (2019 year). Instruction — part 31
MAINTENANCE AND SERVICE
538
Volvo's service program
To keep the vehicle as safe and reliable as pos-
sible, follow the Volvo service schedule speci-
fied in the Warranty and Maintenance Records
Information booklet.
Volvo recommends having an authorized Volvo
workshop perform service and maintenance.
Volvo workshops have the staff, service literature
and special tools to guarantee the highest quality
of service.
To ensure the Volvo warranty is not invalida-
ted, check and follow the Service and War-
ranty Booklet.
Introduction
The maintenance services contain several checks
that require special instruments and tools and
therefore must be performed by a qualified tech-
nician. To keep your Volvo in top condition, spec-
ify time-tested and proven Genuine Volvo Parts
and Accessories.
The Federal Clean Air Act - U.S.
The Federal Clean Air Act requires vehicle manu-
facturers to furnish written instructions to the ulti-
mate purchaser to assure the proper servicing
and function of the components that control
emissions. These services, which are listed in the
"Warranty and Service Records Information"
booklet, are not covered by the warranty. You will
be required to pay for labor and material used.
Maintenance
Your Volvo passed several major inspections
before it was delivered to you, in accordance with
Volvo specifications. The maintenance proce-
dures outlined in the Warranty and Service
Records Information booklet, many of which will
positively affect your vehicle's emissions, should
be performed as indicated. It is recommended
that receipts for vehicle emission maintenance be
retained in case questions arise concerning
maintenance. Inspection and maintenance should
also be performed anytime a malfunction is
observed or suspected.
Applicable warranties - U.S./Canada
In accordance with applicable U.S. and Canadian
regulations, the following list of warranties is pro-
vided.
•
New Vehicle Limited Warranty
•
Parts and Accessories Limited Warranty
•
Corrosion Protection Limited Warranty
•
Seat Belt and Supplemental Restraint Sys-
tems Limited Warranty
•
Emission Design and Defect Warranty
•
Emission Performance Warranty
These are federal warranties. Other warranties
are provided as required by state/provincial law.
Refer to your separate Warranty and Service
Records Information booklet for detailed informa-
tion concerning each of the warranties.
Periodic maintenance helps minimize
emissions
•
Refer to your Service and Warranty Book-
let for a comprehensive service and main-
tenance schedule up to 240,000 km
(150,000 miles). This program contains
inspections and services necessary for
the proper function of your vehicle and
includes components that affect vehicle
emissions.
•
The Warranty and Service Records Infor-
mation booklet also contains detailed
information concerning the warranties
that apply to your vehicle.
On-board Diagnostic System
OBD II is part of your vehicle's computerized
engine management system. It stores diagnostic
information about your vehicle's emission con-
trols. It can light the Check Engine light (MIL) if it
detects an emission control "fault." A "fault" is a
component or system that is not performing
within an expected range. A fault may be perma-
nent or temporary. OBD II will store a message
about any fault.
MAINTENANCE AND SERVICE
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539
Emission inspection readiness
How do states use OBD II for emission
inspections?
Many states connect a computer directly to a
vehicle's OBD II system. The inspector can then
read "faults." In some states, this type of inspec-
tion has replaced the tailpipe emission test.
How can my vehicle fail OBD II emission
inspection?
Your vehicle can fail OBD II emission inspection
for any of the following reasons:
•
If your Check Engine (MIL) light is lit, your
vehicle may fail inspection.
•
If your vehicle's Check Engine light was lit,
but went out without any action on your part,
OBD II will still have a recorded fault. Your
vehicle may pass or fail, depending on the
inspection practices in your area.
•
If you had recent service that required dis-
connecting the battery, OBD II diagnostic
information may be incomplete and "not
ready" for inspection. A vehicle that is not
ready may fail inspection.
How can I prepare for my next OBD II
emission inspection?
•
If your Check Engine (MIL) light is lit - or was
lit but went out without service, have your
vehicle diagnosed and, if necessary, serviced
by a qualified Volvo technician.
•
If you recently had service for a lit Check
Engine light, or if you had service that
required disconnecting the battery, a period
of driving is necessary to bring the OBD II
system to "ready" for inspection. Two half-
hour trips of mixed stop-and-go/highway
driving are typically needed to allow OBD II to
reach readiness. Your Volvo retailer can pro-
vide you with more information on planning a
trip.
•
Maintain your vehicle in accordance with your
vehicle's maintenance schedule.
Owner maintenance
Periodic maintenance requirements and intervals
are described in your vehicle's Warranty and
Service Records Information booklet.
The following points can be carried out between
the normally scheduled maintenance services.
Each time the car is refueled:
•
Check the engine oil level.
•
Clean the windshield, windshield wipers,
headlights, and taillights.
Monthly:
•
Check cold tire pressure in all tires. Inspect
the tires for wear.
•
Check that engine coolant and other fluid
levels are between the indicated "min" and
"max" markings.
•
Clean interior glass surfaces with a glass
cleaner and soft paper towels.
•
Wipe driver information displays with a soft
cloth.
•
Visually inspect battery terminals for corro-
sion. Corrosion may indicate a loose terminal
connector, or a battery near the end of its
useful service life. Consult your Volvo retailer
for additional information.
As needed:
Wash the car, including the undercarriage, to
reduce wear that can be caused by a buildup of
dirt, and corrosion that can be caused by salt res-
idues.
Clean leaves and twigs from air intake vents at
the base of the windshield, and from other places
where they may collect.
Complete service information for qualified
technicians is available online for purchase or
subscription at www.volvotechinfo.com.
||
MAINTENANCE AND SERVICE
540
Related information
•
•
Scheduling service and repairs (p. 542)
•
Connecting equipment to the vehicle's data
link connector (p. 36)
•
Technician certification (p. 37)
•
Climate control system service (p. 548)
•
Maintenance of the brake system (p. 379)
•
Engine compartment overview (p. 549)
Data transfer between vehicle and
workshop over Wi-Fi
Volvo workshops have a designated Wi-Fi net-
work for secure data transfer between your vehi-
cle and the workshop. Your visit to the workshop
will be easier and more effective when diagnos-
tics information and software can be transferred
over the workshop's network.
When you arrive at the workshop, your technician
can connect your vehicle to the workshop's Wi-Fi
network to perform troubleshooting and down-
load software. For this type of communication,
the vehicle only connects to the workshop's net-
work. The vehicle can only be connected to the
designated workshop networks, not to any other
network, e.g. your home network.
Manual connection to workshop Wi-Fi
Manual connection is usually performed by a
service technician. Because the technician uses
the buttons on your remote key to connect the
vehicle, it is important that you bring a key with
buttons when taking the vehicle in to a workshop.
Pressing the lock button on the remote key three
times will connect the vehicle to the workshop's
Wi-Fi network.
When the car is connected to a Wi-Fi network,
the
symbol appears in the center display.
WARNING
The vehicle may not be driven when it is con-
nected to the workshop's networks and sys-
tems.
Related information
•
Handling system updates via Download Cen-
ter (p. 541)
•
MAINTENANCE AND SERVICE
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* Option/accessory.
541
Download Center
With the vehicle connected to the Internet
1
,
updates for a number of the vehicle's systems
can be downloaded from the center display.
The
Download Center
app is
started from the center display
and makes it possible to:
•
search for and update system software
•
update Sensus Navigation
* map data
•
download, update and delete apps.
Related information
•
Handling system updates via Download Cen-
ter (p. 541)
•
•
•
•
•
Navigating in the center display's views
(p. 107)
Handling system updates via
Download Center
System updates are available for infotainment
and Internet-related functions and systems in the
vehicle. If system software updates are available,
they can be downloaded all at once or sepa-
rately.
Searching for update
In order for system updates to
be possible, the vehicle must
have an Internet connection
2
.
System updates are handled
through the
Download
Center
app in the center dis-
play's App view. If no search for updates has
been performed since the last time the infotain-
ment system was started, a search will be initi-
ated. No search will begin if a software download
is in progress. A number in the
System updates
button shows how many updates are available.
Tap the button to display a list of updates that
can be installed in the vehicle. If an update is
available, the message
New software updates
available
will also be displayed in the center dis-
play's status field.
Data downloading can affect other services
such as transfer data, e.g. web radio. If the
affect on other services is experienced as
problematic, the download can be interrupted.
Alternatively, it may be appropriate to switch
off or cancel other services.
An update can be interrupted when the igni-
tion is switched off and the vehicle is left.
However, the update does not have to be
completed before the vehicle is left as the
update is resumed the next time the vehicle is
used.
Updating all system software
–
Select
Install all
at the bottom of the list.
To avoid displaying a list, select
Install all
via the
System updates
button.
Updating individual system software
–
Select
Install
to choose the software you
would like to download.
1
There may be a charge for transmitting data over the Internet, depending on your service plan.
2
There may be a charge for transmitting data over the Internet, depending on your service plan.
||
MAINTENANCE AND SERVICE
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542
Canceling software download
–
Tap the checkbox in the activity indicator that
replaced the
Install
button when the down-
load began.
Note that only a download can be cancelled. An
installation cannot be cancelled once it has
begun.
Deactivating the background search for
software update
Automatic background searching for software
updates is activated as the default factory setting,
but the function can be deactivated.
1. Tap
Settings
in the center display's Top
view.
2. Tap
System
Download Center
.
3. Tap to deselect
Auto Software Update
.
Related information
•
•
•
Navigating in the center display's views
(p. 107)
Vehicle status
The vehicle's general status can be displayed in
the center display along with the option to
schedule service
3
.
The
Car status
app is started
from the center display's App
view and has four tabs:
•
Messages
- status messages
•
Status
- engine oil level check
•
TPMS
- tire inflation pressure check
•
Appointments
- appointment information
and vehicle information
3
.
Related information
•
Handling messages saved from the instru-
ment panel (p. 99)
•
Checking and filling engine oil (p. 550)
•
Tire pressure monitoring system
•
Scheduling service and repairs (p. 542)
•
Sending vehicle information to the workshop
(p. 544)
•
Navigating in the center display's views
(p. 107)
Scheduling service and repairs
4
This service offers a convenient way to schedule
service and workshop appoints directly from the
vehicle.
When it is time for service, and in certain cases if
the vehicle requires repairs, a message will be
displayed in the instrument panel and at the top
of the center display. The time for service is
determined by how much time has elapsed, the
number of hours the engine has run, or the dis-
tance driven since the last service.
To use the service
•
Create a Volvo ID and register the Volvo ID
to the vehicle.
•
To select a Volvo retailer you would like to
contact, go to www.volvocars.com and log in.
•
To send and receive appointment informa-
tion, the vehicle must be connected to the
Internet
5
.
Book service
When you schedule service from your vehicle, the
information is sent via your Internet connection
5
.
Submit an appointment request whenever you
need service or when a message regarding the
need for service or repairs has been displayed in
3
Certain markets only.
4
Certain markets only.
5
There may be a charge for transmitting data over the Internet, depending on your service plan.
MAINTENANCE AND SERVICE
* Option/accessory.
543
the instrument panel and at the top of the center
display.
1. Open the
Car status
app from App view in
the center display.
2. Tap the
Appointments
button.
3. Tap the
Request appointment
button.
4. Check that your
Volvo ID
is correct.
5. Make sure your preferred
Workshop
is cor-
rect.
6. In the
Tap to write information to the
Workshop
field, you can provide details on
what you would like performed during the
visit or other important information to your
workshop.
7. Tap the
Send appointment request
but-
ton.
> You will receive an appointment sugges-
tion to your vehicle within a couple of
days
6
. You will also receive the same
message via email and when you log in to
www.volvocars.com.
On some markets, the message in the
instrument panel indicating that the vehi-
cle requires service will go out once the
appointment request has been sent.
8. Tap
Cancel request
if you would like to
cancel your request.
The appointment request contains information
about your vehicle that helps the workshop plan
for your visit.
The retailer will send you a digital appointment
suggestion. Information about your retailer is also
available in the vehicle so that you can contact
your workshop at any time.
Accepting an appointment suggestion
When the vehicle has received an appointment
suggestion, a message will be displayed at the
top of the center display.
1. Tap the message.
2. To accept the suggested appointment, tap
Accept
. To decline the suggested appoint-
ment, tap
Send new proposal
or
Decline
.
For some markets, the system reminds you when
an appointment time is approaching and the navi-
gation system
7
can also guide you to the work-
shop at the appointed time.
Related information
•
•
Sending vehicle information to the workshop
(p. 544)
•
Navigating in the center display's views
(p. 107)
•
•
6
Timespan may vary depending on market.
7
For vehicles with Sensus Navigation
*.
MAINTENANCE AND SERVICE
* Option/accessory.
544
Sending vehicle information to the
workshop
8
Vehicle-related information can be sent at any
time from the vehicle, e.g. if you schedule a visit
to a workshop and would like to assist your
workshop by providing additional basic informa-
tion. Sending vehicle information is not the same
as scheduling service.
1. Open the
Car status
app from App view in
the center display.
2. Tap the
Appointments
button.
3. Tap the
Send vehicle data
button.
> A message confirming that vehicle-related
information has been sent will appear at
the top of the center display. You can
cancel data transmission by tapping the
checkbox in the activity indicator.
Information is sent via the vehicle's Inter-
net connection
9
.
Vehicle information can be accessed by any
retailer if they are provided with your vehicle iden-
tification number (VIN
10
).
Vehicle information contents
The most recently saved vehicle-related informa-
tion will be sent (the last time the vehicle was
turned on). This includes information regarding:
•
service requirements
•
time since last service was performed
•
function status
•
fluid levels
•
mileage (odometer reading)
•
Vehicle Identification Number (VIN
10
)
•
software version
•
diagnostic information.
Related information
•
Scheduling service and repairs (p. 542)
•
•
Navigating in the center display's views
(p. 107)
•
8
Certain markets only.
9
There may be a charge for transmitting data over the Internet, depending on your service plan.
10
Vehicle Identification Number.
MAINTENANCE AND SERVICE
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545
Hoisting the vehicle
When hoisting the vehicle, it is important to
ensure the jack/vehicle hoist is correctly
engaged in the designated attachment points
under the vehicle.
WARNING
If the vehicle is lifted on a garage jack, the
jack must be placed under one of the four lift-
ing points. Make sure that the vehicle is cor-
rectly positioned on the jack and that it can-
not slide off. Make sure the jack plate has a
rubber pad to help keep the vehicle stable
and prevent damage. Always use axle stands
or similar.
Volvo recommends only using the jack
intended for your specific vehicle model. If a
jack other than that recommended by Volvo is
used, follow the instructions included with the
equipment.
The vehicle's ordinary jack is only intended to
be used in temporary situations for short peri-
ods of time, such as when changing wheels in
the event of a flat tire. If the vehicle needs to
be lifted more frequently, or for a longer
period of time than for a wheel change, a
garage jack or hoist is recommended. Always
follow the instructions for use provided with
the equipment.
||
MAINTENANCE AND SERVICE
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546
The triangles in the plastic covering indicate where the jack attachment points/lifting points (red areas) are located.
Related information
•
•
MAINTENANCE AND SERVICE
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547
Opening and closing the hood
To open the hood, pull the lever in the passen-
ger compartment and then turn the handle under
the hood.
Opening the hood
Pull the lever near the pedals to release the
hood from its fully closed position.
Move the handle under the front edge of the
hood upwards to release the catch and lift
the hood.
Use the support rod to hold up and secure
the hood.
Warning - hood not closed
When the hood is released, a warning
symbol and graphic will be displayed in
the instrument panel and an audible
signal will sound. If the vehicle begins
to roll, the audible signal will be repeated several
times.
If the warning symbol is illuminated or an
audible warning signal sounds even though
the hood is securely closed, consult a work-
shop - an authorized Volvo workshop is rec-
ommended.
Closing the hood
1. Detach the support rod and secure it in its
position.
||
MAINTENANCE AND SERVICE
548
2. Lower the hood by hand.
3. When the hood reaches the catch at the
handle in the front edge of the vehicle, press
down on the hood to close it completely.
WARNING
Risk of injury! When closing, make sure that
the hood is completely unobstructed and that
no one can be injured.
WARNING
Make sure the hood locks securely after clos-
ing. It must audibly lock on both sides.
Hood not completely closed. The illustration is generic -
details may vary according to vehicle model.
Hood completely closed. The illustration is generic -
details may vary according to vehicle model.
WARNING
Never drive with the hood open!
If there are any indications while driving that
the hood is not completely closed, stop imme-
diately and close it securely.
Related information
•
Engine compartment overview (p. 549)
•
Door and seat belt reminders (p. 51)
Climate control system service
Service and repairs on the air conditioning sys-
tem should only be done by an authorized work-
shop.
Troubleshooting and repairs
The air conditioning system contains a fluores-
cent tracer substance. Ultraviolet light is used to
search for leaks in the system.
Volvo recommends contacting an authorized
Volvo workshop.
Vehicles with R134a refrigerant
WARNING
The air conditioning system contains the
refrigerant R134a under pressure. Service
and repairs to the system should only be done
by an authorized workshop.
Related information
•
MAINTENANCE AND SERVICE
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549
Engine compartment overview
This overview shows some service-related com-
ponents.
The layout of the engine compartment may vary depend-
ing on model and engine variant.
Coolant expansion tank
Washer fluid filler pipe
11
Brake fluid reservoir (located on the driver's
side)
Fusebox
Air filter
Engine oil filler pipe
WARNING
Bear in mind that the cooling fan (located at
the front of the engine compartment behind
the radiator) may start or continue running
automatically up to about 6 minutes after the
engine is turned off.
Always entrust engine washing to a workshop
– an authorized Volvo workshop is recom-
mended. If the engine is hot, there is a risk of
fire.
WARNING
The ignition system works with extremely high
and dangerous voltages. The vehicle electrical
system should always be in ignition mode 0
when work in being performed in the engine
compartment.
Do not touch any spark plugs or ignition coils
when the vehicle electrical system is in igni-
tion mode II or when the engine is warm.
Related information
•
Opening and closing the hood (p. 547)
•
•
•
Fuses in the engine compartment (p. 566)
•
Checking and filling engine oil (p. 550)
•
Engine oil
For the recommended service intervals and war-
ranties to be applied, an approved engine oil
must be used.
Volvo recommends:
11
Fill the washer fluid at regular intervals, e.g. when refueling.
||
MAINTENANCE AND SERVICE
550
If the engine oil is not checked regularly and the
level becomes low, this could cause serious
engine damage.
To satisfy the requirements for the engine's
service intervals, all engines are factory-filled
with a specially adapted synthetic engine oil.
Great care has been put into the choice of oil,
with consideration given to service life, starta-
bility, fuel consumption and environmental
impact.
For the recommended service intervals to
apply, an approved engine oil must be used.
Only use the prescribed oil grade to top off or
change the oil. Otherwise, there is a risk of
the vehicle's service life, startability, fuel con-
sumption and environmental impact being
affected.
Failure to use engine oil of the prescribed
grade and viscosity could cause damage to
engine-related components. Volvo Car Corpo-
ration disclaims warranty liability for such type
of damage.
Volvo recommends entrusting oil changes to
an authorized Volvo workshop.
Volvo uses different systems to warn if the oil
level is too low/high or the oil pressure is low. On
engine variants with an oil pressure sensor, a
warning symbol is displayed in the instrument
panel when oil pressure is low
. On engine
variants with an oil level sensor, the
warn-
ing symbol in the instrument panel and display
messages are used to alert the driver. Some
engine variants have both systems. Contact a
Volvo retailer for more information.
Change the engine oil and oil filter according to
the schedule specified in the Warranty and Main-
tenance Records Information booklet. Oils of a
higher grade than that specified may be used. If
the vehicle is driven in adverse conditions, Volvo
recommends using an oil with a higher grade
than that specified.
Related information
•
Checking and filling engine oil (p. 550)
•
Engine oil specifications (p. 600)
Checking and filling engine oil
The engine oil level is monitored by an electronic
oil level sensor.
MAINTENANCE AND SERVICE
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551
Filler pipe
12
.
It may be necessary to top up engine oil between
regularly scheduled services.
No action is necessary with regard to engine oil
level until a message appears in the instrument
panel.
WARNING
If this symbol is shown together
with the message
Engine oil level
Service required
, visit a workshop
– an authorized Volvo workshop is
recommended. The oil level may be too high.
If this symbol is shown together
with a message about low oil level,
for example
Engine oil level low
Refill 1 liter
, fill only with the indi-
cated volume, e.g. 1 liter (1 quart).
WARNING
Do not spill oil on the hot exhaust pipes as
this could cause a fire.
Viewing oil level in the center display
The oil level can be viewed using the electronic
oil level gauge in the center display once the
vehicle has been started. The oil level should be
checked regularly.
1. Open the
Car status
app from App view in
the center display.
2. Tap
Status
to display the oil level.
Oil level graphic in the center display.
The system cannot directly detect changes
when the oil is filled or drained. The vehicle
must have been driven approximately 30 km
(20 miles) and have been stationary
5 minutes on a level surface and with the
engine off before the correct oil level will be
displayed.
12
Engines with an electronic oil level sensor do not have a dipstick.
||
MAINTENANCE AND SERVICE
552
If the conditions for measuring oil level are
not properly fulfilled (time after engine shut-
down, vehicle inclination, ambient tempera-
ture, etc.) the message
No value available
will be shown in the center display. This does
not mean that anything is wrong in the vehi-
cle systems.
Related information
•
•
Engine oil specifications (p. 600)
•
•
Refilling coolant
Coolant helps keep the combustion engine at
the right operating temperature. The heat trans-
ferred from the engine to the coolant can be
used to warm the passenger compartment.
When refilling coolant, follow the instructions on
the package. Never fill the cooling system with
only water. The risk of freezing is increased with
too low or too high amounts of coolant.
If there is coolant under the vehicle, smoke from
the cooling system, or if more than 2 liters (about
2 quarts) of coolant has been added to the sys-
tem, there could be something wrong with the
cooling system and starting the vehicle could
damage the engine. Call a tow truck and do not
attempt to start the engine.
WARNING
The coolant may be very hot. Never unscrew
the cap when the coolant is hot. If coolant
must be filled, unscrew the expansion tank
cap slowly to relieve overpressure.
Coolant expansion tank.
–
Unscrew the expansion tank cap and fill
coolant as needed. The level should not
exceed the MAX mark inside the expansion
tank.
MAINTENANCE AND SERVICE
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* Option/accessory.
553
•
Mix the coolant with water of acceptable
quality. If you are unsure of the quality of
the water, use a Volvo-recommended
premixed coolant.
•
Make sure the coolant mixture is 50%
water and 50% coolant.
•
Only use coolants with corrosion protec-
tion recommended by Volvo.
•
To help ensure sufficient corrosion pro-
tection in the system, only use new cool-
ant when replacing larger components in
the cooling system.
•
Never run the engine unless the cooling
system is properly filled. An improperly
filled cooling system could lead to high
temperatures and cracks in the cylinder
heads.
•
High levels of chlorine, chlorides and
other salts may cause corrosion in the
cooling system.
Related information
•
Engine compartment overview (p. 549)
•
Coolant specifications (p. 601)
Replacing bulbs
The bulbs in the rear turn signals, brake lights
and rear fog light can be changed without the
help of a workshop.
Halogen headlights are not available on all mod-
els and markets. Contact a Volvo retailer for
more information.
LED
13
bulbs must be replaced by a workshop.
An authorized Volvo workshop is recommended.
For information on lights not mentioned in
this article, contact a Volvo dealer or a certi-
fied Volvo service technician.
If you are experiencing problems with any lights
other than light bulbs, contact a workshop
14
. If
there is a problem with an LED
13
light, the entire
lamp unit will normally need to be replaced.
WARNING
The vehicle electrical system must be in igni-
tion mode 0 when bulbs are replaced.
Never touch the bulb glass with your bare fin-
gers. Grease and oils from your fingers vapor-
ize in the heat and will leave a deposit on the
reflector, which may damage it.
If the error message persists after the defec-
tive bulb has been replaced, we recommend a
visit to an authorized Volvo workshop.
Exterior lighting such as headlights and tail-
lights may develop temporary condensation
on the inside of the lens. This is normal. All
exterior lighting is designed to resist this.
Condensation is normally vented out of the
lamp housing once the light has been lit for
some period of time.
Bulbs for active curve lighting
* contain traces
of mercury and should therefore always be
submitted to a certified Volvo service techni-
cian.
13
LED (Ligth Emitting Diode)
14
An authorized Volvo workshop is recommended.
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