Ford F-350 (2022 year). Manual in english — page 34
AppLink Issues
Possible Solution(s)
Possible Cause(s)
Issue
Reset the
Bluetooth®
on
your phone by turning it off
and then turning
Bluetooth®
back on. If you
are in your vehicle, SYNC
should be able to automatic-
ally re-connect to your
phone if you press the
Phone button.
There is a
Bluetooth®
bug
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you have
not turned off
Bluetooth®
.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app
but I still cannot find it on
SYNC.
Try increasing the
Bluetooth®
volume of the
device by using the device's
volume control buttons
which are most often found
on the side of the device.
The
Bluetooth®
volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no
sound or the sound is very
low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford
SYNC" setting, disable that
setting in the app's settings
menu on the phone.
Some Android devices have
a limited number of
Bluetooth®
links apps can
use to connect. If you have
more AppLink apps on your
phone than the number of
available
Bluetooth®
links,
you will not see all of your
apps listed in SYNC's mobile
apps menu.
I can only see some of the
AppLink apps running on my
phone listed in SYNC's
Mobile Apps Menu.
550
SYNC™
SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and
will not erase any information previously stored in the system (Such as paired devices,
phonebook, call history, text messages, or user settings). To perform a System Reset,
press and hold the Seek Up (>>) button while pressing and holding the Radio Power
button. Release both buttons after 2-3 seconds. Please allow a few minutes for the
reset to complete. After a few minutes has passed you can resume using the SYNC
system.
551
SYNC™
GENERAL INFORMATION
WARNING:
Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
About SYNC
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands and a touchscreen.
The system provides easy interaction with
audio, phone, navigation, mobile apps and
settings.
Note:
You can switch the system on and
use it for up to an hour without switching
the ignition on.
Note:
You can use the system after you
switch the ignition off for up to 10 minutes
or until you open a door.
Note:
For your safety, some features are
speed-dependent. Their use is limited to
when your vehicle speed is less than 3 mph
(5 km/h).
Using the Touchscreen
E293823
Status bar.
A
Home screen.
B
Clock. See
C
Outside air temperature.
D
Feature bar.
E
Status Bar
Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
552
SYNC™ 3
(If Equipped)
Automatic crash notification
system off.
Cell phone network signal
strength.
Vehicle data sharing on.
Vehicle location sharing on.
Vehicle data and vehicle location
sharing on.
Wireless charger active.
Feature Bar
E100027
Select to use the radio, a USB, a
media player or a
Bluetooth®
device. See
E283811
Select to adjust climate settings
See
Select to make calls and access
the phonebook on your cell
phone. See
Select to use the navigation
system. See
Select to search for and use
compatible apps on your iOS or
Android device. See
E280315
Select to adjust system settings.
See
Cleaning the Touchscreen
Updating the System
Updating the System Using a USB Drive
Downloading an Update
1.
Go to the SYNC update page on the
local Ford website.
2. Download the update.
Note:
The website notifies you if an update
is available.
3. Insert a USB drive into your computer.
Note:
The USB drive needs to be empty and
meet the minimum requirements detailed
on the website.
4. Follow the instructions provided to
download the update to the USB drive.
Installing an Update
Note:
You can use the system when an
installation is in progress.
1.
Disconnect all other USB devices from
the USB ports.
2. Connect the USB drive with the update
to a USB port.
Note:
Installation starts automatically
within 10 minutes.
Updating the System Using a Wi-Fi
Network Connection
Connecting to a Wi-Fi Network
E280315
Select the settings option on the
feature bar.
1.
Select
Automatic Updates
.
2. Select
System Wi-Fi
.
3. Switch
System Wi-Fi
on.
4. Select
Available Wi-Fi Networks
.
5. Select an available Wi-Fi network.
Note:
Enter the network password to
connect to a secure network.
553
SYNC™ 3
(If Equipped)
Switching Automatic System Updates
On
E280315
Select the settings option on the
feature bar.
1.
Select
Automatic Updates
.
2. Switch
Automatic System Updates
on.
The system is now set to check for and
receive system updates when it is
connected to a Wi-Fi network.
Note:
You can use the system when a
download is in progress.
Note:
If the system is disconnected from
the Wi-Fi network when a download is in
progress, the download continues the next
time the system is connected to a Wi-Fi
network.
Additional Information and
Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to the local Ford
website.
USING VOICE RECOGNITION
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands. This allows you
to keep your hands on the steering wheel
and focus on what is in front of you.
E142599
Press the voice control button
on the steering wheel and wait
for the voice prompt.
Note:
Press the voice control button again
to interrupt a voice prompt and begin
speaking.
Note:
Turn the volume control when a voice
prompt plays to adjust the volume.
Note:
Press and hold the voice control
button on the steering wheel to use Siri on
your iOS device.
The following voice commands are
designed to help you from any screen:
•
List of Commands
•
Help
The following tables list some of the more
frequently used voice commands. For a
complete list of voice commands, refer to
our website.
General
Description
Voice Command
Get a list of voice commands for a specific feature.
1
___ List of Commands
Cancel an active voice session.
Cancel
Get a list of voice commands for a specific feature.
1
___ Help
Return to the previous screen.
Go back
Go to the main menu.
Main Menu
554
SYNC™ 3
(If Equipped)
Description
Voice Command
Go to the next page.
Next Page
Go to the previous page.
Previous Page
1
Add the name of the feature to the command.
Entertainment
Audio Source
Description
Voice Command
Use the radio.
Radio
Use the CD player.
CD Player
Use a
Bluetooth®
device.
Bluetooth Stereo
Use a USB or media player.
USB
Radio
Description
Voice Command
Listen to AM radio.
AM
Tune to a specific AM frequency.
1
AM ___
Listen to SiriusXM radio.
2
Sirius Channel ___
Listen to FM radio.
FM
Tune to a specific FM frequency.
1
FM ___
1
Add the radio frequency to two decimal places to the command.
2
You can say the Sirius channel name or number such as "Sirius Channel 16" or "Sirius
The Pulse".
555
SYNC™ 3
(If Equipped)
USB and Media Player
Description
Voice Command
Play your music by category.
1
Play Album ___
Play Artist ___
Play Genre ___
Play Playlist ___
Play Song ___
Play Audiobook ___
Play Podcast ___
Browse music on a USB device.
Browse All Albums
Browse All Artists
Browse All Audiobooks
Browse All Genres
Browse All Playlists
Browse All Podcasts
Browse All Songs
Browse your music by category on a USB device.
1
Browse Album ___
Browse Artist ___
Browse Audiobook ___
Browse Genre ___
Browse Playlist ___
Browse Podcast ___
1
Add an album name, artist name, audiobook name, genre name, playlist name, podcast
name or track name to the command. Say the name exactly as it appears on your device.
Climate
(If Equipped)
You can control the temperature of the
vehicle using voice commands.
___ is a dynamic listing, meaning that for
climate voice commands it can be the
desired degrees for the temperature
setting.
556
SYNC™ 3
(If Equipped)
To adjust the temperature, say:
Description
Voice command
Adjust the temperature between 60–85°F
(15.5–29.5°C).
Set Temperature ___
Phone
Description
Voice Command
Pair a cell phone or
Bluetooth®
-enabled device.
Pair Phone
Redial the last number that you dialed.
Redial
Dial a number.
1
Dial ___
Call a specific contact from your phonebook.
2
Call ___
Call a specific contact from your phonebook at a
specific location.
3
Call ___ ___
Listen to a text message.
Listen to Message
Listen to a specific text message from a list of text
messages.
Listen to Message ___
Reply to the last text message.
Reply to Message
1
Add the number you want to dial to the command.
2
Add a contact name from your phonebook to the command. Say the first and last name
of your contact exactly as it appears on your device.
3
Add a contact name and location from your phonebook to the command. Say the first
and last name of your contact exactly as it appears on your device.
557
SYNC™ 3
(If Equipped)
Navigation
(If Equipped)
Setting a Destination
Description
Voice Command
Enter a destination address. When prompted,
provide the house number, the street and city.
Find an Address
Search for a point of interest by name or by category.
Find a Place
Search for a nearby point of interest by category.
1
Find the Next ___
Search for a point of interest category.
1
Find a POI Category
Set your saved home address as your destination.
Drive Home
Set your saved place of work as your destination.
Drive to Work
Display and select from a list of previous destina-
tions.
Show Previous Destinations
Display and select from a list of favorite destinations.
Show Favorites
1
Add a point of interest category or the name of a major brand or chain to the command.
Route Guidance
Description
Voice Command
Cancel the current route.
Cancel Route
Select an alternate route.
Detour
Repeat the last guidance prompt.
Repeat Instruction
Display an overview of the route.
Show Route
Display a list of traffic events on your route.
Show Traffic
Display the map on the touchscreen.
Show Map
Display a two-dimensional map with north toward
the top of the touchscreen.
North Up
Display a two-dimensional map with the direction
you are traveling toward the top of the touchscreen.
Heading Up
Display a three-dimensional map with the direction
you are traveling toward the front.
Show 3D
558
SYNC™ 3
(If Equipped)
Apps
General
Description
Voice Command
Start an app. The system prompts you for the app
name.
Mobile Applications
Get a list of apps running on your device.
List Applications
Search and connect to apps running on your device.
Find Applications
Active App
Description
Voice Command
Get a list of voice commands for a specific app.
1
___ Help
Close an app.
1
Exit ___
1
Add an app name to the command.
SiriusXM Traffic and Travel Link
(If Equipped)
Description
Voice
command
Displays a list of traffic incidents.
Show
Traffic
Displays the current weather map.
Show
Weather
Map
Displays a list of fuel prices.
Show Fuel
Prices
Displays the 5 day weather forecast.
Show 5
Day Fore-
cast
559
SYNC™ 3
(If Equipped)
Voice Settings
Description
Voice Command
Go to the voice settings menu.
Voice Settings
Switch long voice prompts on.
Interaction Mode Novice
Switch short voice prompts on.
Interaction Mode Advanced
Switch call confirmation on. The system prompts
you to confirm before making a call.
Phone Confirmation On
Switch call confirmation off. The system does not
prompt you to confirm before making a call.
Phone Confirmation Off
Switch the display of voice commands on.
Voice Command Lists On
Switch the display of voice commands off.
Voice Command Lists Off
Automatic Blower Motor Speed
Reduction
If necessary, the system decreases the
blower motor speed when you are using
voice commands to reduce the amount of
background noise in your vehicle. It returns
to normal when you are done.
Switching Automatic Blower Motor
Speed Reduction Off
Simultaneously press the
A/C
and
recirculated air buttons.
ENTERTAINMENT
A
B
E293491
Audio source. Select to choose
a different audio source.
A
Presets. Swipe left to view more
presets.
B
You can access these options using the
touchscreen or voice commands.
560
SYNC™ 3
(If Equipped)
Sources
Press this button to select the source of
media you want to listen to.
Menu Item
AM
FM
1
SIRIUS
CD
The name of the USB that is plugged in displays here.
USB
Bluetooth Stereo
If you have SYNC 3 compatible apps on your connected smart phone, they
display here as individual source selections.
Apps
1
This feature may not be available in all markets and requires an active subscription.
AM/FM Radio
Tuning a Station
You can use the tune or seek controls on
the radio bezel to select a station.
To tune a station using the
touchscreen, select:
Menu Item
Direct Tune
A pop up appears, allowing you to type in
the frequency of a station. You can only
enter a valid station for the source you are
currently listening to.
You can press the backspace button to
delete the previously entered number.
Once you have entered the station's
call numbers, you can select:
Action and Descrip-
tion
Menu Item
Press to begin
playing the station
you have entered.
Enter
Press to exit
without changing
the station.
Cancel
Presets
To set a new preset, tune to the station
and then press and hold one of the
memory preset buttons. The audio mutes
briefly while the system saves the station
and then returns.
You may be able to add additional preset
pages using the settings option on the
feature bar.
561
SYNC™ 3
(If Equipped)
SiriusXM® Satellite Radio (If
Activated)
Note:
This feature may not be available in
all markets and requires an active
subscription.
E234451
SiriusXM satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SiriusXM satellite radio system includes
hardware and a limited subscription term
that begins on the date of sale or lease of
your vehicle. See an authorized dealer for
availability.
For more information on extended
subscription terms (a service fee is
required), the online media player and a
list of SiriusXM satellite radio channels,
and other features, please visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call
SiriusXM at 1-888-539-7474.
Note:
SiriusXM reserves the unrestricted
right to change, rearrange, add or delete
programming. This includes canceling,
moving or adding particular channels, and
its prices, at any time, with or without notice
to you. We are not responsible for any such
programming changes.
Note:
This receiver includes the eCos
real-time operating system. eCos is
published under the eCos License.
The following buttons are available for SiriusXM:
Action and Description
Menu Item
Touch this button to see a list of available stations.
Browse
A pop-up appears, allowing you to type in the call numbers of
a station.
Direct Tune
Once you enter the stations call numbers, you can select:
The system tunes to the station you select.
Enter
You exit the pop-up and the current station
continues to play.
Cancel
You can press the backspace button to delete the previous
number.
562
SYNC™ 3
(If Equipped)
Action and Description
Menu Item
Replay audio on the current channel. You can replay approx-
imately 45 minutes of audio as long as you remain tuned to
the current station. Changing stations erases the previous
audio.
Replay
When you are in replay mode, you are not
able to select a different preset until you
return to live audio. Pressing this button
returns you to the live broadcast.
Live
Save the current song, artist, or team as a favorite. The system
alerts you when it plays again on any channel.
ALERT
Selecting this button allows you to enable and edit alerts.
Memory Presets
To set a preset, tune to the station then
press and hold one of the memory preset
buttons. The audio mutes briefly while the
system saves the station and returns once
the station is stored.
You may be able to add additional preset
pages using the settings option on the
feature bar.
SiriusXM Satellite Radio Reception Factors and Troubleshooting
Potential Reception Issues
For optimal reception performance, keep the antenna clear
of snow and ice build-up and keep luggage and other
materials as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and thunder-
storms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating tower,
a stronger signal may overtake a weaker one and the audio
system may mute.
Station overload
Your display may show ACQUIRING... to indicate the interfer-
ence and the audio system may mute.
Satellite radio signal
interference
563
SYNC™ 3
(If Equipped)
Troubleshooting Tips
Action
Cause
Message
No action required. This
message should disappear
shortly.
Radio requires more than two
seconds to produce audio for
the selected channel.
Acquiring Signal
If this message does not clear
shortly, or with an ignition key
cycle, your receiver may have
a fault. See an authorized
dealer for service.
There is an internal module or
system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer avail-
able.
Invalid Channel
Contact SiriusXM at 1-888-
539-7474 to subscribe to the
channel, or tune to another
channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the Siri-
usXM satellite or SiriusXM
tower to your vehicle antenna.
Satellite acquiring
signal…
No action required. The
process may take up to three
minutes.
Update of channel program-
ming in progress.
Updating…
Contact SiriusXM at 1-888-
539-7474 to resolve subscrip-
tion issues.
Your satellite service is no
longer available.
Questions? Call 1-
888-539-7474
Use the channel guide or the
Sirius XM Settings tile to turn
off the Lock or Skip function on
that station.
All the channels in the selected
category are either skipped or
locked.
None found. Check
channel guide.
No action required.
SiriusXM has updated the
channels available for your
vehicle.
SIRIUS Subscription
updated
HD Radio™ Information (If
Available)
To activate HD radio, please see the Radio
Settings in the Settings Chapter. See
Note:
HD Radio broadcasts are not
available in all markets.
564
SYNC™ 3
(If Equipped)
HD Radio technology is the digital
evolution of analog AM/FM radio. Your
system has a special receiver that allows
it to receive digital broadcasts (where
available) in addition to the analog
broadcasts, it already receives. Digital
broadcasts provide a better sound quality
than analog broadcasts with free,
crystal-clear audio and no static or
distortion. For more information, and a
guide to available stations and
programming, please visit:
Website
www.hdradio.com
When HD Radio is on and you tune to a
station broadcasting HD Radio technology,
you may notice the following indicators on
your screen:
E142616
The HD logo is grey when acquiring a digital
station, and then changes to orange when
digital audio is playing. When this logo is
available, you may also see Title and Artist
fields on-screen.
The multicast indicator appears in FM
mode (only) if the current station is
broadcasting multiple digital broadcasts.
The highlighted numbers signify available
digital channels where new or different
content is available. HD1 signifies the main
programming status and is available in
analog and digital broadcasts. Other
multicast stations (HD2 through HD7) are
only available digitally.
Note:
There is also an additional feature
for stations that have more than 1 HD
multicast (For example, HD1 or HD2). The
HD logo and Radio text appears as a button.
Pressing this button allows you to cycle
through all of the HD stations on that
specific frequency. For example, if you are
on 101.1 and it has HD1, HD2, HD3, pressing
the button repeatedly causes the radio to
cycle through the HD stations in a cyclic
increasing order.
When HD Radio broadcasts are active, you can access the following functions:
Action and Description
Message
Allows you to save an active channel as a memory preset.
Touch and hold a memory preset slot until the sound returns.
There is a brief mute while the radio saves the station. Sound
returns when the channel saves. When switching to an HD2
or HD3 memory preset, the sound mutes before the digital
audio plays, because the system has to reacquire the digital
signal.
Presets
Note:
As with any station you save, you cannot access the saved station if your vehicle is
outside the station’s reception area.
565
SYNC™ 3
(If Equipped)
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