Ford Focus (2017 year). Manual — part 78

Setting 911 Assist On or Off

Press Menu then select

Action and Description

Menu

Item

SYNC-Applications

Select desired option, on or
off.

911 Assist

If you choose not to activate this
feature you will have the following
options:

Action and Description

Menu

Item

Provides a display and voice
reminder at phone connection
at vehicle start.

Voice
Reminder
ON

Provides a display reminder
only without a voice reminder
at phone connection.

Voice
Reminder
OFF

To make sure that 911 Assist works
properly:
•

SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.

•

The 911 Assist feature must be set on
before the incident.

•

You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.

•

A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.

•

A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.

•

The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.

In the Event of a Crash

Not all crashes deploy an airbag or activate
the fuel pump shut-off (the triggers for 911
Assist). If a connected cell phone sustains
damage or loses its connection to SYNC
during a crash, SYNC searches for and tries
to connect to a previously paired cell
phone; SYNC then attempts to call the
emergency services.

Before making the call:
•

SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.

•

SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel".

If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.

911 Assist May Not Work If

•

Your cellular phone or 911 Assist
hardware sustains damage in a crash.

•

The vehicle's battery or the SYNC
system has no power.

•

The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.

911 Assist Privacy Notice

When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.

SYNC Mobile Apps

The system enables voice and steering
wheel control of SYNC AppLink enabled
smartphone apps. When an app is running
through AppLink, you can control main
features of the app through voice
commands and steering wheel controls.

Note: You must pair and connect your
smartphone to SYNC to access AppLink.

Note: iPhone users need to connect the
phone to the USB port.

Note: Android users need to connect the
phone to SYNC using Bluetooth.

Note: For information on available apps,
supported smartphone devices and
troubleshooting tips please visit the Ford
website.

Availability of SYNC AppLink enabled Apps
will vary by region.

Note: Make sure you have an active account
for the app that you have downloaded.
Some apps work automatically with no
setup. Other apps want you to configure
your personal settings and personalize your
experience by creating stations or favorites.
We recommend you do this at home or
outside of your vehicle.

Note: AppLink is not available if your
vehicle is equipped with the MyFordTouch
system.

To Access Using the SYNC Menu

Press the MENU button to access the
menu on-screen. Then select:

Action and Description

Menu

Item

SYNC-Apps

Scroll through the list of
available applications and
select a particular app or
select:

Mobile
Apps

Find New Apps

Note: If you cannot find a compatible SYNC
AppLink app, make sure the required app is
running on the mobile device.

Accessing an App's Menu

When an app is running through SYNC,
press the right arrow button on the steering
wheel control to access the app menu.

You can access various app features from
here, for example thumbs up and thumbs
down.

Press the left arrow button on the steering
wheel control to exit the app menu.

To Access Using Voice Commands

Press the voice button then when prompted say:

Action and Description

Menu Item

Say the name of the application after the tone.

The app should start. When an app is running through SYNC, you

can press the voice button and speak commands specific to the

app, for example "Play Playlist Road Trip".

mobile (apps |
applications)

Use this command to discover the available voice commands.

help

SYNC Mobile App Voice Commands

The following voice commands are always available:

Action and Description

Menu Item

SYNC prompts you to say the name of an
app to start it on SYNC.

mobile (apps | applications)

SYNC lists all of the currently available
mobile apps.

list [mobile] (apps | applications)

Searches your connected mobile device for
SYNC-compatible mobile apps.

find [new] [mobile] (apps | applications)

help

You can say the name of a mobile app at any time to start the mobile app on SYNC.

App Permissions

App permissions are organized by groups.
You can grant these group permissions
individually. You can change a permission
group status any time when not driving, by
using the settings menu.

When you launch an app using SYNC, the
system may ask you to grant certain
permissions, for example:
•

To allow your vehicle to provide vehicle
information to the app such as, but not
limited to: Fuel level, fuel economy, fuel
consumption, engine speed, rain
sensor, odometer, VIN, external
temperature, gear position, tire
pressure, and head lamp status.

•

To allow your vehicle to provide driving
characteristic information such as, but
not limited to: MyKey, seat belt status,
engine revolutions per minute, gear
position, braking events, steering wheel
angle, and accelerator pedal position.

•

To allow your vehicle to provide
location information, including: GPS
and speed.

•

To allow the app to send push
notifications using the vehicle display
and voice capabilities while running in
a background state. Push notifications
may be particularly useful for news or

location based apps.

Note: You only need to grant permissions
the first time you use an app with SYNC.

Note: Ford is not responsible or liable for
any damages or loss of privacy relating to
usage of an app, or dissemination of any
vehicle data that you approve Ford to
provide to an app.

Enabling and Disabling App Permissions Using the SYNC Menu

Press the MENU button to access the SYNC menu then select:

Action and Description

Menu Item

SYNC-Apps

Mobile Apps

You can also select a specific app.

If the app supports push notifications, this

setting is listed. Select to enable or disable

the feature as required.

All Apps

Enabling SYNC Mobile Apps

In order to enable mobile apps, SYNC
requires user consent to send and receive
app authorization information and updates
using the data plan associated with the
connected device.

Data is sent to Ford in the United States
through the connected device. The
information is encrypted and includes your
VIN, SYNC module number, anonymous
usage statistics and debugging
information. Updates may take place
automatically.

Note: You must enable mobile apps for
each connected device the first time you
select a mobile app using the system.

Note: Standard data rates apply. Ford is
not responsible for any additional charges
you may receive from your service provider,
when your vehicle sends or receives data
through the connected device. This includes
any additional charges incurred due to
driving in areas when roaming out of a home
network.

App Status

You can view the current status of an app
in the settings menu.