Ford F-350 (2017 year). Manual — part 110

HD Radio Reception and Station Troubleshooting

Potential reception issues

If you are listening to a multicast station and you are on
the fringe of the reception area, the station may mute due
to weak signal strength.

Reception area

If you are listening to HD1, the system switches back to
the analog broadcast until the digital broadcast is available
again. However, if you are listening to any of the possible
HD2-HD7 multicast channels, the station mutes and stays
muted unless it is able to connect to the digital signal
again.

When the system first receives a station (aside from HD2-
HD7 multicast stations), it first plays the station in the
analog version. Once the receiver verifies the station is an
HD Radio station, it shifts to the digital version. Depending
on the station quality, you may hear a slight sound change
when the station changes from analog to digital. Blending
is the shift from analog to digital sound or digital back to
analog sound.

Station blending

In order to provide the best possible
experience, use the contact form to report
any station issues found while listening to
a station broadcasting with HD Radio
technology. Independent entities own and
operate each station. These stations are
responsible for ensuring all audio streams
and data fields are accurate.

Potential station issues

Action

Cause

Issues

No action required. This is a
broadcast issue.

This is poor time alignment
by the radio broadcaster.

Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.

No action required. The
reception issue may clear up
as you continue to drive.

The radio is shifting between
analog and digital audio.

Sound fading or blending in
and out.

No action required. This is
normal behavior. Wait until
the audio is available.

The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.

There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.

No action required. The
station is not available in
your current location.

The previously stored
multicast preset or direct
tune is not available in your
current reception area.

Cannot access HD2 or HD3
multicast channel when
recalling a preset or from a
direct tune.

Fill out the station issue
form at website listed

below.

*

Data service issue by the
radio broadcaster.

Text information does not
match currently playing
audio.

Fill out the station issue
form at website listed

below.

*

Data service issue by the
radio broadcaster.

There is no text information
shown for currently selected
frequency.

No action required. This is
normal behavior.

Pressing Scan disables
HD2-HD7 channel search.

HD2-HD7 stations not found
when Scan is pressed.

*

http://www.ibiquity.com/automotive/report_radio_station_experiences

HD Radio Technology manufactured under
license from iBiquity Digital Corp. U.S. and
foreign patents. HD Radio and the HD and
HD Radio logos are proprietary trademarks
of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not
responsible for the content sent using HD
Radio technology. Content may be
changed, added or deleted at any time at
the station owner's discretion.

SATELLITE RADIO

(If Equipped)

SIRIUS® broadcasts a variety of music,
news, sports, weather, traffic and
entertainment satellite radio channels. For
more information and a complete list of
SIRIUS satellite radio channels, visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call SIRIUS
at 1-888-539-7474.

Note: This receiver includes the eCos
real-time operating system. eCos is
published under the eCos License.

Satellite Radio Reception Factors

Potential satellite radio reception issues

For optimal reception performance, keep the antenna
clear of snow and ice build-up and keep luggage and other
material as far away from the antenna as possible.

Antenna obstructions

Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with your reception.

Terrain

When you pass a ground-based broadcast-repeating
tower, a stronger signal may overtake a weaker one and
the audio system may mute.

Station overload

Your display may show ACQUIRING . . . to indicate the
interference and the audio system may mute.

Satellite radio signal interfer-
ence

SIRIUS® Satellite Radio Service

Note: SIRIUS reserves the unrestricted right
to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Ford Motor Company shall not be
responsible for any such programming
changes.

E208625

SIRIUS satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SIRIUS satellite radio system includes
hardware and a limited subscription term,
which begins on the date of sale or lease
of your vehicle. See an authorized dealer
for availability.

For more information on extended
subscription terms (a service fee is
required), the online media player and a
complete list of SIRIUS satellite radio
channels, and other features, please visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call SIRIUS
at 1-888-539-7474.

Satellite Radio Electronic Serial
Number (ESN)

You need your ESN to activate, modify or
track your satellite radio account. When in
satellite radio mode, tune to channel 0.

Troubleshooting

Action

Condition

Message

No action required. This
message should disappear
shortly.

Radio requires more than
two seconds to produce
audio for the selected
channel.

Acquiring…

If this message does not
clear shortly, or with an igni-
tion key cycle, your receiver
may have a fault. See an
authorized dealer for service.

There is an internal module
or system failure present.

Satellite antenna fault

SIRIUS system failure

Tune to another channel or
choose another preset.

The channel is no longer
available.

Invalid Channel

Contact SIRIUS at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel.

Your subscription does not
include this channel.

Unsubscribed Channel

The signal is blocked. When
you move into an open area,
the signal should return.

The signal is lost from the
SIRIUS satellite or SIRIUS
tower to your vehicle
antenna.

No Signal

No action required. The
process may take up to
three minutes.

Update of channel
programming in progress.

Updating…

Contact SIRIUS at 1-888-
539-7474 to resolve
subscription issues.

Your satellite service is no
longer available.

Questions? Call

1-888-539-7474

Use the channel guide to
turn off the Lock or Skip
function on that station.

All the channels in the
selected category are either
skipped or locked.

None found

Check Channel Guide

No action required.

SIRIUS has updated the
channels available for your
vehicle.

Subscription Updated