Ford Low Cab Forward (Ford year). Manual — part 25

4. Remove the jumper cable from the positive (+) terminal of the
disabled vehicle’s battery.

After the disabled vehicle has been started and the jumper cables
removed, allow it to idle for several minutes so the engine computer can
relearn its idle conditions.

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Roadside Emergencies

102

WRECKER TOWING

If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.

The following methods are recommended for towing:
• Vehicle towed from the front using a wheel lift with dollies under the

rear wheels

• Vehicle towed from the rear using a wheel lift with the front wheels

on the ground

• Vehicle towed using flatbed equipment.
Note: Do not tow with slingbelt equipment as doing so may damage your
vehicle.

When it is necessary to tow a vehicle with the front wheels suspended,
extra precautions must be taken to avoid transmission damage. The
driveshafts must be removed from between the transmission and the axle
assembly to prevent the wheels from driving the differential and the
transmission.

Roadside Emergencies

103

Note: To avoid transmission damage, vehicles should not be towed even
a short distance without suspending rear wheels or removing the
driveshaft.

If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.

When calling for a tow truck, tell the operator what kind of vehicle you
have.

Tow hooks

Your vehicle is equipped with front tow hooks. The tow hooks should
only be used in case of an emergency (retrieving a vehicle out of a ditch
or snow bank, for example). When using the tow hooks, always pull the
lead or chains in a straight direction with respect to the hook; do not
apply sideways force.

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104

GETTING THE SERVICES YOU NEED

At home

Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the authorized
dealer where your vehicle was purchased when warranty repairs are
needed. However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Please note that certain warranty repairs require special training and/or
equipment, so not all dealers are authorized to perform all warranty
repairs. That means that depending on the warranty repair needed, the
vehicle may need to be taken to another dealer. If a particular dealership
cannot assist you, then contact the Commercial Vehicle Hotline.

If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:

1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.

2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.

3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Commercial Vehicle Hotline.

Away from home

If you need more help than the dealership can provide after following the
steps provided above call the Ford Fleet and Commercial Vehicle Hotline.

In the United States:

Ford Motor Company
Commercial Vehicle Hotline
1655 Fairlane Circle
Allen Park, MI 48101
800-782-8627 (option #3)
(TDD for the hearing impaired: 1-800-232-5952)
www.fleet.ford.com

In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca

Customer Assistance

105