Ford F-550 (2017 year). Manual — part 136

Cell phone issues

Possible solution

Possible cause

Issue

Refer to your device's manual about audio
adjustments.

The audio control
settings on your cell
phone may be affecting
SYNC 3 performance.

There is back-
ground noise
during a phone
call.

Try switching your cell phone off, resetting
it or removing the battery, then try again.

Possible cell phone
malfunction.

During a call, I
can hear the
other person
but they cannot
hear me.

Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.

To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.

The system may need to
be restarted.

During a call, I
cannot hear the
other person
and they cannot
hear me.

Check your cell phone's compatibility.

This is a cell phone-
dependent feature.

SYNC 3 is not
able to down-
load my phone-
book.

Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.

Possible cell phone
malfunction.

You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.

Try switching your cell phone off, resetting
it or removing the battery, then try again.

Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.

Limitations on your cell
phone's capability.

The system
says "Phone-
book down-
loaded" but my
SYNC 3 phone-
book is empty or
is missing
contacts.

If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.

You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.

(If Equipped)

Cell phone issues

Possible solution

Possible cause

Issue

Check your cell phone's compatibility.

This is a cell phone-
dependent feature.

I am having
trouble
connecting my
cell phone to
SYNC 3.

Try switching your cell phone off, resetting
it or removing the battery, then try again.

Possible cell phone
malfunction.

Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.

Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.

Update your cell phone's firmware.

Switch the auto download setting off.

Check your cell phone's compatibility.

This is a cell phone-
dependent feature.

Text messaging
is not working
on SYNC 3.

Try switching your cell phone off, resetting
it or removing the battery, then try again.

Possible cell phone
malfunction.

iPhone

•

Go to your cell phone's Settings.

•

Go to the Bluetooth Menu.

•

Press the blue circle to the right of the
device named with the your vehicle
make and model to enter the next
menu.

•

Turn Show Notifications on.

•

Disconnect then reconnect your iPhone
from the SYNC 3 system to activate this
settings update.

Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
Replying to text messages using SYNC 3 is
not supported by iPhone.

(If Equipped)

Cell phone issues

Possible solution

Possible cause

Issue

Text messages from WhatsApp and Face-
book Messenger are not supported.

Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.

This is a cell phone-
dependent feature.

Audible text
messages do
not work on my
cell phone.

Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.

This is a cell phone limita-
tion.

USB and Bluetooth Stereo issues

Possible solution

Possible cause

Issue

Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.

Possible device malfunc-
tion.

I am having
trouble
connecting my
device.

Make sure you are using the manufacturer's
cable.

Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.

Make sure that the device does not have
an auto-install program or active security
settings.

Make sure your device is unlocked before
connecting it to SYNC 3.

The device has a lock
screen enabled.

Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.

This is a device limitation.

SYNC 3 does
not recognize
my device when
I start my
vehicle.

Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.

This is a device-
dependent feature.

Bluetooth audio
does not
stream.

(If Equipped)

USB and Bluetooth Stereo issues

Possible solution

Possible cause

Issue

The device is not
connected.

Make sure that all song details are popu-
lated.

Your music files may not
contain the correct artist,
song title, album or genre
information.

SYNC 3 does
not recognize
music that is on
my device.

Try replacing the corrupt file with a new
version.

The file may be
corrupted.

Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.

The song may have
copyright protection that
does not allow it to play.

Convert the file to a supported format. See
Entertainment (page 506).

The file format is not
supported by SYNC 3.

Update media index. See Settings (page
535).

The device needs to be
re-indexed.

Make sure your device is unlocked before
connecting it to SYNC 3.

The device has a lock
screen enabled.

Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.

This is a device limitation.

When I connect
my device, I
sometimes do
not hear any
sound.

To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.

To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.

(If Equipped)