Ford F-550 (2017 year). Manual — part 115

Scroll to select from the following options:

Description and action

Display

Check or uncheck this option to switch the system's
Bluetooth interface off or on. Select this option, and then
press the OK button to change the option's status.

Bluetooth on

Return to the factory default settings without erasing your
indexed information (such as phonebook, call history, text
messages and paired devices). Select this option and
confirm when prompted in the audio display.

Set defaults

Completely erase all information stored in the system
(such as phonebook, call history, text messages and paired
devices) and return to factory default settings.

Master reset

Install downloaded applications or software updates.
Select this option and confirm when prompted in the audio
display. There must be a valid SYNC application or update
available on the USB drive in order to finish an installation
successfully.

Install on SYNC

Display the system's version numbers as well as its serial
number. Press the OK button to select.

System info

The voice settings submenu contains various options. See
Using Voice Recognition (page 451).

Voice settings

Browse the actual menu structure of the connected USB
device. Press the OK button and use the up and down
arrow buttons to scroll through the folders and files. Use
the left or right arrow buttons to enter or leave a folder.
You can select media content for playback from this menu.

Browse USB

(If Equipped)

SYNC™ APPLICATIONS AND
SERVICES

(If Equipped)

In order for the following features to work,
your cellular phone must be compatible
with SYNC. To check your phone's
compatibility, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
•

911 Assist: Can alert 911 in the event of
an emergency.

•

SYNC AppLink: Allows you to connect
to and use certain applications such as
Spotify and Glympse (if your phone is
compatible).

These features may require activation.
Available AppLink enabled apps vary by
market.

911 Assist

WARNINGS

Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help which could delay

response time, potentially increasing the
risk of serious injury or death after a crash.

Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services

immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional.

Always place your phone in a secure
location in your vehicle so it does not
become a projectile or get damaged

in a crash. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly.

Note: The SYNC 911 Assist feature must be
set on before the incident.

Note: The SYNC 911 Assist feature only
operates in the U.S., Canada or in a territory
in which 911 is the emergency number.

Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.

Note: If any user switches 911 Assist to on
or off, that setting applies for all paired
phones. If 911 Assist is switched off, either
a voice message plays or a display message
or an icon comes on when your vehicle is
started and after a previously paired phone
connects.

Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.

If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.

See Supplementary Restraints System
(page 44). Important information about
airbag deployment is in this chapter.

See Roadside Emergencies (page 295).
Important information about the fuel pump
shut-off is in this chapter.

(If Equipped)

Setting 911 Assist On or Off

Press Menu then select

Action and Description

Menu

Item

SYNC-Applications

Select desired option, on or
off.

911 Assist

If you choose not to activate this
feature you will have the following
options:

Action and Description

Menu

Item

Provides a display and voice
reminder at phone connection
at vehicle start.

Voice
Reminder
ON

Provides a display reminder
only without a voice reminder
at phone connection.

Voice
Reminder
OFF

To make sure that 911 Assist works
properly:
•

SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.

•

The 911 Assist feature must be set on
before the incident.

•

You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.

•

A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.

•

A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.

•

The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.

In the Event of a Crash

Not all crashes deploy an airbag or activate
the fuel pump shut-off (the triggers for 911
Assist). If a connected cell phone sustains
damage or loses its connection to SYNC
during a crash, SYNC searches for and tries
to connect to a previously paired cell
phone; SYNC then attempts to call the
emergency services.

Before making the call:
•

SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.

•

SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel".

If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.

911 Assist May Not Work If

•

Your cellular phone or 911 Assist
hardware sustains damage in a crash.

•

The vehicle's battery or the SYNC
system has no power.

•

The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.

(If Equipped)

911 Assist Privacy Notice

When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.

SYNC Mobile Apps

The system enables voice and steering
wheel control of SYNC AppLink enabled
smartphone apps. When an app is running
through AppLink, you can control main
features of the app through voice
commands and steering wheel controls.

Note: You must pair and connect your
smartphone to SYNC to access AppLink.

Note: iPhone users need to connect the
phone to the USB port.

Note: Android users need to connect the
phone to SYNC using Bluetooth.

Note: For information on available apps,
supported smartphone devices and
troubleshooting tips please visit the Ford
website.

Availability of SYNC AppLink enabled Apps
will vary by region.

Note: Make sure you have an active account
for the app that you have downloaded.
Some apps work automatically with no
setup. Other apps want you to configure
your personal settings and personalize your
experience by creating stations or favorites.
We recommend you do this at home or
outside of your vehicle.

Note: AppLink is not available if your
vehicle is equipped with the MyFordTouch
system.

To Access Using the SYNC Menu

Press the MENU button to access the
menu on-screen. Then select:

Action and Description

Menu

Item

SYNC-Apps

Scroll through the list of
available applications and
select a particular app or
select:

Mobile
Apps

Find New Apps

Note: If you cannot find a compatible SYNC
AppLink app, make sure the required app is
running on the mobile device.

Accessing an App's Menu

When an app is running through SYNC,
press the right arrow button on the steering
wheel control to access the app menu.

You can access various app features from
here, for example thumbs up and thumbs
down.

Press the left arrow button on the steering
wheel control to exit the app menu.

(If Equipped)