F-250 Light Duty (1999 year). Manual — part 57

Your dealership and a Ford Motor Company representative are asked to
submit statements at this time.

To properly review your case, the Board needs the following information:
• legible copies of all documents and maintenance or repair orders

relevant to the case

• the year, make, model, and Vehicle Identification Number (VIN) listed

on your vehicle ownership license

• the date of repair(s) and mileage at the time of occurrence(s)
• the current mileage
• the name of the dealer who sold or serviced the vehicle
• a brief description of your unresolved concern
• a brief summary of the action taken by the dealer(s) and Ford Motor

Company

• the names (if known) of all the people you contacted at the

dealership(s)

• a description of the action you expect to resolve your concern
You will receive a letter of explanation if your application does not
qualify for Board review.

Oral presentations

If you would like to make an oral presentation, indicate YES to question
#6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. Oral presentation may
be requested by the Board as well.

Making a decision

Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision.

Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take more than a month before the
Board can consider some cases.

After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of

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the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.

To Request a DSB Brochure/Application

For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:

Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718

You may also contact the North American Customer Assistance Center at
1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952 or
by writing to the Center at the following address:

Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121

GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA

Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.

If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer assistance office.

The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.

In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.

If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:

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FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804

If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.

If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.

FORD ACCESSORIES FOR YOUR VEHICLE

Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. For best results, use the following or
products of equivalent quality:

Ford Custom Clearcoat Polish*

Ford Custom Silicone Gloss Polish

Ford Custom Vinyl Protectant*

Ford Deluxe Leather and Vinyl Cleaner

Ford Extra Strength Tar and Road Oil Remover*

Ford Extra Strength Upholstery Cleaner

Ford Metal Surface Cleaner

Ford Multi-Purpose Cleaner*

Motorcraft Car Wash Concentrate

Motorcraft Carlite Glass Cleaner

Ford Spot and Stain Remover*

Ford Super Premium Tire and Trim Dressing

Ford Triple Clean

Ford Ultra-Clear Spray Glass Cleaner

* May be sold with the Motorcraft name

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A wide selection of accessories is available through your local authorized
Ford, Lincoln-Mercury or Ford of Canada dealer. These quality
accessories have been specifically engineered to fulfill your automotive
needs; they are custom designed to complement the style and
aerodynamic appearance of your vehicle. In addition, each accessory is
made from high quality materials and meets or exceeds Ford’s rigid
engineering and safety specifications. Ford accessories are warranted for
up to 12 months or 20,000 km (12,000 miles) on all cars and light trucks
and 12 months with unlimited distance on medium/heavy duty trucks
unless the accessory is installed on a new vehicle, then the warranty
becomes the balance of the new vehicle’s warranty or the accessories
warranty, whichever is greater. See your dealer for complete warranty
information and availability.

Not all accessories are available for all models.

Vehicle Security

Remote keyless entry

Styled wheel protector locks

Vehicle security systems

Comfort and convenience

Air conditioner

Air filtration systems

Cargo nets

Cargo organizers

Cargo shades

Cargo trays

Dash trim

Engine block heaters

Gear shift knob

Luggage presenter (Continental only)

Manual sliding rear window

Tire step

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