Ford Galaxy / Ford S-MAX. Manual — part 730

Information and Entertainment System -
General Information - Cellular Phone

S-MAX/Galaxy 2006.5 (02/2006-)

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Diagnosis and Testing

Refer to Wiring Diagrams Section 415-00, for schematic and connector
information.

General Equipment

Principles of Operation

NOTE: Voice control will only operate with the ignition in position II and the components
required switched ON.

Voice Control

The portable support electronics (PSE) module has a voice control system. The customer
will be able to push the MODE button on the steering wheel switches, this will activate the
PSE module and allow voice control. An audible noise will be heard through the audio unit
speakers after which, a voice command can then be spoken into the microphone located on
the overhead console or cellular phone.

The incoming calls and voice confirmation can be heard through the audio system speakers.

When a voice command is spoken into the microphone or cellular phone, it will be sent as a
signal to the PSE module. The signal is then sent from the PSE module to the relevant
components on the medium-speed controller area network (CAN) bus network. The
component will then convert the signal back into the original voice command.

The components that the PSE module interacts with are as follows:

audio unit
navigation system display module
cellular phone

For additional information on the cellular phone system, REFER to the cellular phone
Owner's Guide.

Bluetooth

An input can be given through the cellular phone with or without the cellular phone
connected to the handset holder, providing that the cellular phone is supplied with the
Bluetooth technology and that the cellular phone is programmed to the PSE module.

The Bluetooth technology is a wireless system that interacts with the relevant component
modules through the PSE module. The general operation of the Bluetooth is similar to the
voice control.

Bluetooth technology cannot transfer the cellular phone's PHONEBOOK to the audio unit or
navigation system display module. If the cellular phone is placed into the handset holder
the PHONEBOOK data will be transferred to the audio unit or navigation system display
module.

For additional information, REFER to the cellular phone Owner's Guide.

Inspection and Verification

NOTE: Make sure that the PSE module and cellular phone are configured to each
other before starting a system diagnosis. ENTER the following PIN number on
the cellular phone to configure the cellular phone to the PSE module: 0000.

1. 1. Verify the customer concern by operating the system using the customers cellular

phone.

Ford diagnostic equipment

2. 2. Visually inspect for obvious signs of electrical damage.

Visual Inspection Chart

3. 3. If an obvious cause for an observed or reported concern is found, correct the cause

(if possible) before proceeding to the next step.

4. 4. If the cause is not visually evident, connect the

Ford diagnostic equipment

to the

data link connector (DLC).

5. 5. SELECT the TOOLBOX menu.

6. 6. SELECT the ENTERTAINMENT/COMMUNICATION menu.

7. 7. SELECT the SPEECH RECOGNITION MODULE option and follow the instructions

on the display.

8. 8. Retrieve the diagnostic trouble codes (DTC)s and refer to the DTC Index Chart.

9. 9. If no DTCs are retrieved or there is no communication with the module, proceed to

the Symptom Chart to continue diagnostics.

Diagnostic Trouble Code (DTC) Index Chart

Electrical

Fuse(s)

Wiring harness

Electrical connector(s)

Cellular phone

Microphone

Handset holder

PSE module

Audio unit

Instrument cluster

Navigation system display module

DTC

Description/Condition

Possible Source

Action

B1D7911 Microphone input circuit failure

Microphone

defect or short to

ground

GO to Pinpoint Test

C.

B1D7912 Microphone input circuit failure

Microphone

defect or short to

battery

GO to Pinpoint Test

C.

B1D7913 Microphone input signal circuit

open

Microphone

defect or not

connected

GO to Pinpoint Test

C.

B1D791E Microphone bias circuit failure

No supply to

microphone

GO to Pinpoint Test

C.

B1D5911

Charger system short to

ground

PSE module

GO to Pinpoint Test

B.

B1D5912

Charger system short to

battery

PSE module

GO to Pinpoint Test

B.

U001088 Medium speed controller area

network (CAN) communication

bus off

Central junction

box (CJB) and

PSE module

REFER to:

Communications Network

(418-00 Module Communications
Network, Diagnosis and Testing).

U202011 Handset holder supply circuit

failure

Handset holder

supply short to

ground

GO to Pinpoint Test

B.

U202012 Handset holder supply circuit

failure

Handset holder

supply short to

battery

GO to Pinpoint Test

B.

U202013

Handset holder detection

circuit failure

Handset holder

detection circuit

open

INSTALL a new handset holder.

REFER to:

Handset Holder - Vehicles

With: Voice Control

(415-01

Information and Entertainment

System, Removal and Installation) /

Handset Holder - Vehicles Without:

Voice Control

(415-01 Information

and Entertainment System, Removal

and Installation).

U20201E

Handset holder detection

circuit failure

Handset holder

detection circuit

out of range

INSTALL a new handset holder.

REFER to:

Handset Holder - Vehicles

With: Voice Control

(415-01

Information and Entertainment

System, Removal and Installation) /

Handset Holder - Vehicles Without:

Voice Control

(415-01 Information

and Entertainment System, Removal

and Installation).

U210000

Configuration not complete

CJB

REFER to:

Communications Network

(418-00 Module Communications
Network, Diagnosis and Testing).

U210100

Module configuration

incompatible

CJB

REFER to:

Communications Network

(418-00 Module Communications
Network, Diagnosis and Testing).

U300041

PSE module failure

PSE module

INSTALL a new PSE module.

REFER to:

Portable Support

Electronics (PSE) Module

(415-01

Information and Entertainment

System, Removal and Installation).

TEST the system for normal

operation.

U300045 PSE module program memory

failure

PSE module

INSTALL a new PSE module.

REFER to:

Portable Support

Electronics (PSE) Module

(415-01

Information and Entertainment

System, Removal and Installation).

TEST the system for normal

operation.

U300046

PSE module

calibration/parameter memory

failure

PSE module

INSTALL a new PSE module.

REFER to:

Portable Support

Electronics (PSE) Module

(415-01

Information and Entertainment

System, Removal and Installation).

TEST the system for normal

operation.

U300051 PSE module not programmed

PSE module

REFER to the Ford diagnostic

equipment.

U300054

PSE module missing

calibration

PSE module

Calibrate the PSE module. REFER to

the Ford diagnostic equipment.

U300317

Battery voltage high

Battery voltage

above 16 volts

REFER to:

Charging System

(414-00

Charging System - General

Information, Diagnosis and Testing).

U300316

Battery voltage low

Battery voltage

below 9 volts

REFER to:

Charging System

(414-00

Charging System - General

Information, Diagnosis and Testing).

1. 1. If the cause is not evident, refer to the Symptom Chart.

Symptom Chart

Pinpoint Tests

NOTE: ENTER the following PIN number on the cellular phone to configure the cellular
phone to the PSE module: 0000.

Symptom

Possible Sources

Action

No communication with
the portable support
electronics (PSE) module

Fuse(s).
Circuit(s).
PSE module.

*
*
*

GO to Pinpoint Test

A.

*

DLC.

*

REFER to:

Communications Network

(418-00

Module Communications Network, Diagnosis
and Testing).

*

The audio unit display
does not display PHONE

Instrument

cluster.

Audio unit.
Navigation

system display
module.

PSE module.

*

*
*

*

CHECK all communication between the

instrument cluster, audio unit, navigation
system display module and PSE module.
REFER to the Ford diagnostic equipment.

*

The handset battery does
not charge

Fuse(s).
Circuit(s).
PSE module.
Handset holder.

*
*
*
*

GO to Pinpoint Test

B.

*

Cellular phone

battery.

*

REFER to the cellular phone Owner's Guide.

*

The cellular phone
microphone is not
operating correctly

Circuit(s).
Microphone.
PSE module.

*
*
*

GO to Pinpoint Test

C.

*

Reduced sound or no
sound through the
speakers

Instrument

cluster.

Audio unit.
Navigation

system display
module.

PSE module.

*

*
*

*

CHECK all communication between the

instrument cluster, audio unit, navigation
system display module and PSE module.
REFER to the Ford diagnostic equipment.

*

Circuit(s).
Audio unit.
PSE module.

*
*
*

GO to Pinpoint Test

D.

*

The cellular phone
information is not
displayed

Instrument

cluster.

Audio unit.
Navigation

system display
module.

PSE module.

*

*
*

*

CHECK all communication between the

instrument cluster, audio unit, navigation
system display module and PSE module.
REFER to the Ford diagnostic equipment.

*

The voice activated phone
functions are inoperative

Instrument

cluster.

Audio unit.
Navigation

system display
module.

PSE module.

*

*
*

*

CHECK all communication between the

instrument cluster, audio unit, navigation
system display module and PSE module.
REFER to the Ford diagnostic equipment.

*

Circuit(s).
Cellular Phone.
Handset holder.
PSE module.

*
*
*
*

GO to Pinpoint Test

E.

*