Ford Ranger (2022 year). Manual in english — page 25
E225487
cityseeker, when available, is a service that
provides more information about certain
points of interest such as restaurants,
hotels and attractions.
When you have selected a point of interest,
the location and information appear, such
as address, phone number and a star
rating.
Press
More Information
to see a photo,
a review, a list of services and facilities, the
average room or meal price and the web
address. This screen displays the point of
interest icons.
For restaurants, cityseeker can provide
information such as star rating, average
cost, review, handicap access, hours of
operation, and website address.
For hotels, cityseeker can provide
information such as star rating, price
category, review, check-in and checkout
times, hotel service icons and website
address. Hotel service icons include:
•
Restaurant
•
Business center
•
Handicap facilities
•
Laundry
•
Refrigerator
•
24 hour room service
•
Fitness center
•
Internet access
•
Pool
•
Wi-Fi
Attractions include nearby landmarks,
amusement parks, historic buildings and
more. cityseeker can provide information
such as star rating, reviews, hour of
operation and admission price.
SiriusXM Traffic and Travel Link
(If
Equipped)
SiriusXM Traffic and Travel Link is available
on vehicles equipped with navigation and
only in select markets. You must activate
and subscribe to receive SiriusXM Traffic
and Travel Link information. It helps you
locate the best gas prices, find movie
listings, get current traffic alerts, view the
weather map, get accurate ski conditions
and see current sports scores.
The system calculates a reasonable
efficient route based on available speed
limits, traffic, and road conditions. You may
know a local short cut that is more efficient
at a given time than the route provided by
SYNC 3, but you should expect a slight
difference in minutes or miles with the
SYNC 3 route.
Michelin Travel Guide
(If Equipped)
The Michelin travel guide is a service which
provides additional information about
certain places of interest, for example
restaurants, hotels and tourist sites. Points
of interest that have Michelin travel guide
information display a button to show you
more information. Push the button to see
the additional information. If you have
paired your phone with the system, you
can press the phone button to directly
establish a call with the selected point of
interest.
391
SYNC™ 3
(If Equipped)
Navigation Map Accuracy and
Updates
HERE is the digital map provider for the
navigation application. If you find map data
errors, you may report them directly to
HERE by going to www.here.com. HERE
evaluates all reported map errors and
responds with the result of their
investigation by e-mail.
The navigation system map data may
contain inaccurate or incomplete
information due to the passage of time,
changing circumstances, sources used and
the nature of collecting comprehensive
geographic data, any of which may lead to
incorrect results. Inaccurate speed limit
information, turn restrictions and other
road attributes may affect the determined
route and associated guidance
Annual navigation map updates are
available for purchase through your
dealership. Depending on your purchase
agreement, you might be eligible for free
Map update. You can choose to download
the Map data update onto a USB, order a
USB, or use Wi-Fi to deliver automatic
updates. To update your Map data over
Wi-Fi, your vehicle must be connected to
a Wi-Fi access point. Map Data files are
large, so it is highly recommended to
perform the update when free Wi-Fi is
available otherwise high data rates may
apply. For USB updates, free map update
eligibility, and other details, contact
dealers at 1-866-462-8837 in the United
States and Canada or 01-800-557-5539
in Mexico or visit our local website for more
information.
APPS
Note:
For more information about available
apps, supported devices and
troubleshooting, refer to our local website.
When you start an app through the system
for the first time, you could be asked to
grant certain permissions. You can review
and change the permissions that you have
granted at any time when your vehicle is
not moving. See
Note:
We recommend that you check your
data plan before using your apps through
the system. Using them could result in
additional charges.
Note:
We recommend that you check the
app provider's terms and conditions and
privacy policy before using their app.
Note:
Make sure that you have an active
account for apps that you want to use
through the system.
Note:
Some apps will work with no setup.
Others require you to configure some
personal settings before you can use them.
Using Apps on an iOS Device
Select the apps option on the
feature bar.
1.
If your device is connected via USB,
switch Apple CarPlay off. See
2. Connect your device to a USB port or
pair and connect using Bluetooth.
3. If prompted to enable CarPlay, select
Disable
.
4. Start the apps on your device that you
want to use through SYNC.
Note:
If you close the apps on your device,
you will not be able to use them through the
system.
5. Select the app that you want to use on
the touchscreen.
Note:
Connect your device to a USB port if
you want to use a navigation app. When
using a navigation app, keep your device
unlocked and the app open.
392
SYNC™ 3
(If Equipped)
Using Apps on an Android Device
Select the apps option on the
feature bar.
1.
If your device is connected via USB,
switch Android Auto off. See
2. Switch on
Enable Mobile Apps via
USB
in the Mobile Apps Settings tile.
3. Pair your device. See
4. Start the apps on your device that you
want to use through SYNC.
Note:
If you close the apps on your device,
you will not be able to use them through the
system.
5. Select
Find Mobile Apps
.
Note:
The system searches and connects
to compatible apps that are running on your
device.
6. Select the app that you want to use on
the touchscreen.
Note:
Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.
Using Mobile Navigation on an
Android Device
1.
Connect your device to a USB port.
2. Switch Android Auto off. See
3. Switch on
Enable Mobile Apps via
USB
in the Mobile Apps Settings tile.
4. Select the apps option on the feature
bar.
5. Select the navigation app that you
want to use on the touchscreen.
Note:
When using a navigation app, keep
your device unlocked and the app open.
Note:
Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.
SETTINGS
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Press the button to enter the
settings menu.
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Once you select a tile, press the
button next to a menu item to
view an explanation of the
setting.
Sound
Select this tile to adjust the sound settings.
Clock
Select this tile to adjust the clock settings.
Bluetooth®
Select this tile to switch
Bluetooth®
on
and off and adjust the settings.
Phone
Select this tile to connect, disconnect, and
manage the connected device settings.
Audio
Select this tile to adjust the audio settings.
Driver Assist
(If Equipped)
Select this tile to adjust Driver Assist
features like Park Aid, Lane Keeping
system, Pedestrian Detection, and
Auto-Start-Stop.
Vehicle
Select this tile to adjust the vehicle settings
like windows, alarm, lighting, and MyKey
settings.
393
SYNC™ 3
(If Equipped)
FordPass
(If Equipped)
Select this tile to adjust the FordPass
settings.
General
Select this tile to adjust settings like
language, measurement units, or to reset
the system.
Emergency Assistance
Select this tile to switch Emergency
Assistance on and off.
Automatic Updates
Select this tile to adjust automatic update
settings.
Mobile Apps
Select this tile to adjust permissions,
enable, disable, and update mobile apps.
Display
Select this tile to adjust display settings
like brightness and auto dim.
Charge Settings
(If Equipped)
Select this tile to adjust the electric vehicle
charge settings.
Voice Control
Select this tile to adjust voice control
settings like command confirmations and
displayed lists.
Navigation
(If Equipped)
Select this tile to adjust navigation settings
like map preferences and route guidance.
Multi Contour Seats
(If Equipped)
Select this tile to adjust the position and
massage function of your multi-contour
seats.
Seats
(If Equipped)
Select this tile to adjust the lumbar
function of your seats.
Message Center
(If Equipped)
Select this tile to view vehicle messages.
Personal Profiles
(If Equipped)
Select this tile to adjust recalled memory
features when using Personal Profiles.
Valet Mode
(If Equipped)
Select this tile to enable and disable valet
mode.
394
SYNC™ 3
(If Equipped)
SYNC™ 3 TROUBLESHOOTING
Voice Recognition
Possible Cause and Resolution
Symptom
The system does not under-
stand what I am saying.
–
You might not be using supported voice commands.
•
•
For a complete list of voice commands, refer to our
website.
–
You might be speaking too soon.
•
Wait for the voice prompt before you speak.
The system does not under-
stand the name of a track or
artist.
–
Device limitation.
Bluetooth®
does not support voice
commands.
•
Connect your device to a USB port.
•
If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
–
You might not be using supported voice commands.
•
•
For a complete list of voice commands, refer to our
website.
–
You might not be saying the name exactly as it appears
on your device.
•
Say the name of the track or artist exactly as it
appears on your device. Spell out any abbreviations
in the name.
–
The name contains special characters, for example *,
- or +.
•
Rename the files on your device or use the touch-
screen to select and play the track.
The system does not under-
stand the name of a contact
in the phonebook on my
device and calls the wrong
contact.
–
You might not be saying the name exactly as it appears
on your device.
•
Say the first and last name of the contact exactly
as it appears on your device. Spell out any abbrevi-
ations in the name.
–
The name contains special characters, for example *,
- or +.
•
Rename the contact on your device or use the
touchscreen to select and call the contact.
395
SYNC™ 3
(If Equipped)
Possible Cause and Resolution
Symptom
–
You might not be saying the name exactly as it appears
on your device.
•
Say the first and last name of the contact exactly
as it appears on your device. The system applies
phonetic pronunciation rules of the selected
language to the names of contacts in the phone-
book on your device. Select the name of the
contact on the touchscreen and use the Hear it
option to get an idea of how the system expects
you to pronounce it.
The system does not under-
stand certain names of
contacts in the phonebook
on my device.
–
Device limitation.
•
The system uses text-to-speech technology and
uses a synthetically generated voice rather than
pre-recorded human voice.
The system voice prompts
and the pronunciation of
some words do not seem to
be very accurate.
USB and
Bluetooth®
Audio
Possible Cause and Resolution
Symptom
I cannot connect my device. –
Device malfunction.
•
Disconnect your device. Switch your device off and
on to reset it and try again.
–
Cable connection issue.
•
Correctly connect the cable to your device and the
vehicle USB port.
–
Incompatible cable.
•
Use the cable recommended by the manufacturer
of your device.
396
SYNC™ 3
(If Equipped)
Possible Cause and Resolution
Symptom
–
Incorrect device settings.
•
Make sure that your device does not have an auto-
install program or active security settings.
•
Check that your device is not set only to charge.
–
Device lock screen enabled.
•
Unlock your device before connecting it.
The system does not recog-
nize my device.
–
Device limitation.
•
Do not leave your device in your vehicle during very
hot or very cold weather conditions.
–
Cable connection issue.
•
Correctly connect the cable to your device and the
vehicle USB port.
–
Incompatible cable.
•
Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist.
–
Device limitation.
Bluetooth®
does not support voice
commands.
•
Connect your device to a USB port.
•
If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my
Bluetooth®
device.
–
Incompatible device.
•
Check the compatibility of your device on our
website.
–
Device not connected.
•
Pair your device. See
–
Media player not running.
•
Start the media player on your device.
The system does not recog-
nize the music on my device.
–
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•
Repair the files on your device.
–
Corrupt files.
•
Repair the files on your device.
397
SYNC™ 3
(If Equipped)
Possible Cause and Resolution
Symptom
–
Copyright-protected files.
•
Use a device that contains files that are not copy-
right protected.
–
Unsupported file format.
•
Repair or convert the files to a supported format.
See
–
Device indexing required.
•
Re-index your device. See
–
Device lock screen enabled.
•
Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device.
–
Device malfunction.
•
Disconnect your device. Switch your device off and
on to reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum.
–
Device limitation.
•
Turn the volume down on your device.
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
–
If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
–
If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 tag does not exist.
–
If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 tag does not exist.
–
If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
398
SYNC™ 3
(If Equipped)
Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise.
–
Incorrect cell phone settings.
•
Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
During a call, I can hear the
other person but they
cannot hear me.
–
Cell phone malfunction.
•
Switch your cell phone on and off, and vehicle
Bluetooth®
on and off and try again.
–
Cell phone microphone muted.
•
Unmute your cell phone microphone.
–
Privacy mode is enabled.
•
Switch off privacy mode.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•
Switch the ignition off and open the door. Close
the door and lock the vehicle. Wait until the
touchscreen is off and any illuminated USB ports
are not illuminated. Unlock the vehicle, switch the
ignition on and try again.
I cannot download a phone-
book.
–
Incompatible cell phone.
•
Check the compatibility of your cell phone on our
website.
–
Incorrect cell phone settings.
•
Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
–
Incorrect system settings.
•
Switch automatic phonebook download on. See
–
Cell phone malfunction.
•
Switch your cell phone off and on to reset it and
try again.
399
SYNC™ 3
(If Equipped)
Possible Cause and Resolution
Symptom
–
Incorrect cell phone settings.
•
Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
•
Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
–
Incorrect system settings.
•
Switch automatic phonebook download on. See
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
–
Incompatible cell phone.
•
Check the compatibility of your cell phone on our
website.
–
Cell phone malfunction.
•
Switch your cell phone off and on to reset it and
try again.
•
Install the latest cell phone firmware.
•
Delete your device from the system and delete
SYNC from your device and try again.
•
Switch automatic phonebook download off. See
I cannot connect my cell
phone.
Text messaging does not
work.
–
You might not have switched on text message notific-
ations.
•
Switch text message notifications on. See
–
Incompatible cell phone.
•
Check the compatibility of your cell phone on our
website.
–
Cell phone malfunction.
•
Switch your cell phone off and on to reset it and
try again.
–
Device message sharing is not enabled.
•
Check the permissions on your device to ensure
text message sharing is enabled.
–
Incompatible cell phone.
•
Check the compatibility of your cell phone on our
website.
I cannot hear text messages.
400
SYNC™ 3
(If Equipped)
Navigation
(If Equipped)
Possible Cause and Resolution
Symptom
I cannot enter a street name
when I am abroad.
–
Incorrect entry method.
•
Enter the street name with the country.
The system does not recog-
nize coordinates.
–
Using the wrong coordinates format.
•
Use the format ##. #####, ##. ##### (for N/S ,
E/W). Add a minus before coordinates if the
direction is West and keep a positive value if the
direction is East, for example 12.5412 means East
and -12.5412 means West.
401
SYNC™ 3
(If Equipped)
Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps.
–
Incompatible device.
•
You need an Android device with OS 4.3 or higher
or an iOS device with iOS 8.0 or higher. Pair and
connect your Android device to find compatible
apps. Connect your iOS device to a USB port or
pair and connect using
Bluetooth®
.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps.
–
Compatible apps are not installed on your device.
•
Download and install the latest version of the app.
–
Compatible apps are not running on your device.
•
Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
–
Incorrect app settings.
•
Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps.
–
Apps failed to fully close.
•
Restart the apps and try again.
•
If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
•
If you have an iOS device with iOS 8.0 or higher,
tap the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them.
–
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•
Switch
Bluetooth®
off and on again to force the
system to reconnect to your device.
402
SYNC™ 3
(If Equipped)
Possible Cause and Resolution
Symptom
I have an iOS device that is
correctly connected, I have
restarted my apps and they
are running but the system
still cannot find them.
–
Cable connection issue.
•
Disconnect the cable from your device, wait for a
moment and then connect it again to force the
system to reconnect to your device.
I have an Android device
running a media app which
the system has found but I
cannot hear the sound or
the sound is very quiet.
–
Device volume is low.
•
Turn the volume up on your device.
I have an Android device
running a number of
compatible apps but the
system cannot find all of
them.
–
Device limitation. If you have more apps running on
your device than the number of available
Bluetooth®
links, the system cannot find all of them.
•
Close some of the apps to allow the system to find
those that you want to use.
403
SYNC™ 3
(If Equipped)
Wi-Fi Connectivity
Possible Cause and Resolution
Symptom
I cannot connect to a Wi-Fi
network.
–
Password error.
•
Enter the correct network password.
–
Weak network signal.
•
Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
–
Multiple access points in range with the same SSID.
•
Use a unique name for your SSID. Do not use the
default name unless it contains a unique identifier,
for example as part of the MAC address.
The Wi-Fi connection
disconnects after successful
connection.
–
Weak network signal.
•
Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
I am close to a Wi-Fi hotspot
but the network signal
strength is weak.
–
Obstructed network signal.
•
If your vehicle has a heated windshield, position
your vehicle so that the windshield is not facing the
Wi-Fi hotspot.
•
If your vehicle has metallic tinting on the windows
but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi hotspot or
open the windows that are facing the hotspot.
•
If your vehicle has metallic tinting on the windows
and the windshield, open the windows that are
facing the hotspot.
•
If your vehicle is in a garage and you have the
garage door closed, open the garage door.
I cannot see a network in the
list of available networks
that I expect to see.
–
Hidden network.
•
Make the network visible and try again.
404
SYNC™ 3
(If Equipped)
Possible Cause and Resolution
Symptom
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device.
–
System limitation.
•
SYNC does not provide a Wi-Fi hotspot at this time.
–
Weak network signal
•
Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
–
Wi-Fi hotspot in high demand or has a slow Internet
connection.
•
Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–
No software update available.
–
Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•
Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Personal Profiles
(If Equipped)
Possible Cause and Resolution
Symptom
You might not have set up Personal Profiles.
I cannot create a profile.
You might have entered an invalid profile.
You might not have selected a memory button when
prompted.
You might not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You might not have selected the lock button on the remote
control.
I cannot link a remote
control.
The remote control selected was already associated with
another profile and the system declined to overwrite.
The system performed a profile recall when linking a
remote control.
405
SYNC™ 3
(If Equipped)
Possible Cause and Resolution
Symptom
You might not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
You might be using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save.
A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You might not have created a personal profile.
My profile will not recall.
Personal Profiles is turned off.
The profile you requested is already active.
You might not have linked the memory button you are
using to a profile.
You might not have linked the remote control you are using
to a profile.
You might be using the wrong remote control.
You might be pressing a button other than the unlock or
remote start on a linked remote control.
You might have deleted the personal profile.
Personal Profiles is turned off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not.
The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You might have erased and reprogrammed the remote
controls. This could happen if you let a dealership add a
new remote control to replace a lost one.
I lost all profiles.
Someone performed a master reset.
406
SYNC™ 3
(If Equipped)
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