Ford Explorer (2022 year). Manual in english — page 3
How to Disengage the Automatic
Locking Mode
Unbuckle the combination lap and
shoulder belt and allow it to retract
completely to disengage the automatic
locking mode and turn on the vehicle
sensitive (emergency) locking mode.
SEATBELT HEIGHT
ADJUSTMENT
WARNING:
Position the seatbelt
height adjuster so that the seatbelt rests
across the middle of your shoulder.
Failure to adjust the seatbelt correctly
could reduce its effectiveness and
increase the risk of injury in a crash.
E201573
1.
Adjust the height of the shoulder belt
so the belt rests across the middle of
your shoulder.
2. Slide the adjuster up to raise the belt.
Press the button and slide it down to
lower the belt.
SEATBELT WARNING LAMP
AND INDICATOR CHIME
E71880
This lamp illuminates and an
indicator chime will sound if the
driver seatbelt has not been
fastened when the vehicle's ignition is
turned on.
Conditions of operation
Then
If
The seatbelt warning lamp illuminates and
the indicator chime sounds for a few
seconds.
The driver seatbelt is not buckled before
the ignition switch is turned to the on posi-
tion...
The seatbelt warning lamp and indicator
chime turn off.
The driver seatbelt is buckled while the
warning lamp is illuminated and the indic-
ator chime is sounding...
The seatbelt warning lamp and indicator
chime remain off.
The driver seatbelt is buckled before the
ignition switch is turned to the on position...
41
Seatbelts
SEATBELT REMINDER
WARNING:
The system will only
provide protection when you use the
seatbelt correctly.
This system monitors all seating positions
and provides audio and graphic feedback.
E71880
This lamp illuminates and a
warning tone sounds if you do
not fasten your seatbelt when
you switch the ignition on. The lamp and
tone switch off when you fasten your
seatbelt or about one minute has elapsed.
When the initial warning expires for the
driver, more warnings are provided for the
driver and front outermost passenger. This
lamp illuminates and a warning tone
sounds if you or your front passenger do
not fasten the seatbelt buckle and the
vehicle speed exceeds 6 mph (9.7 km/h).
To deactivate the warning, see
Deactivating and Activating the
Belt-Minder Feature.
Note:
To avoid inadvertent warnings, do
not place large objects on the front
passenger seat.
E206718
This lamp illuminates when you
switch the ignition on, identifying
the number of seating positions
with fastened buckles. It illuminates again
when a seating position changes from
unfastened to fastened.
E274569
This warning displays and a tone sounds
if an occupant unfastens the rear seatbelt
buckle or it becomes unfastened.
Note:
If a rear seat is unoccupied, or an
occupant never fastens the seatbelt buckle
to begin with, the warning will not display.
Note:
Front seating positions appear in this
warning display. Warnings for unfastened
front seatbelt buckles appear in the initial
warning lamp.
Seatbelt Status
To view the seatbelt status, use the
information display controls on the
steering wheel. See
E274570
42
Seatbelts
E274703
Seatbelt fastened.
A
Seatbelt not fastened.
B
Seatbelt recently unfastened.
C
Fault
D
Deactivating and Activating the
Belt-Minder Feature - Front outermost
seats only
WARNING:
While the system
allows you to deactivate it, this system
is designed to improve your chances of
being safely belted and surviving an
accident. We recommend you leave the
system activated for yourself and others
who may use the vehicle.
Note:
The driver and front passenger
warnings switch on and off independently.
When you perform this procedure for one
seating position, do not buckle the other
position as this terminates the process.
Read Steps 1 - 4 before starting the
procedure.
Make sure that:
•
You set the parking brake.
•
The transmission is in park (P).
•
The ignition is off.
•
You close all vehicle doors.
•
You unbuckle the driver and front
passenger seatbelts.
1.
Switch the ignition on. Do not start the
engine.
2. Wait until the seatbelt warning lamp
turns off (about one minute). After
Step 2, wait an additional five seconds
before proceeding with Step 3. Once
you start Step 3, you must complete
the procedure within 60 seconds.
3. For the seating position you are
switching off, buckle then unbuckle the
seatbelt three times at a moderate
speed, ending in the unbuckled state.
After Step 3, the seatbelt warning lamp
turns on.
4. When the seatbelt warning lamp is on,
buckle then unbuckle the seatbelt.
After Step 4, the seatbelt warning lamp
flashes for confirmation.
•
This switches the feature off if it is
currently on.
•
This switches the feature on if it is
currently off.
CHILD RESTRAINT AND
SEATBELT MAINTENANCE
Inspect the vehicle seatbelts and child
safety seat systems periodically to make
sure they work properly and are not
damaged. Inspect the vehicle and child
restraint seatbelts to make sure there are
no nicks, tears or cuts. Replace if
necessary. All vehicle seatbelt assemblies,
including retractors, buckles, front seatbelt
buckle assemblies, buckle support
assemblies (slide bar-if equipped),
shoulder belt height adjusters (if
equipped), shoulder belt guide on seat
backrest (if equipped), child safety seat
LATCH and tether anchors, and attaching
hardware, should be inspected after a
crash. Read the child restraint
manufacturer's instructions for additional
inspection and maintenance information
specific to the child restraint.
43
Seatbelts
We recommend that all seatbelt
assemblies in use in vehicles involved in a
crash be replaced. However, if the crash
was minor and an authorized dealer finds
that the belts do not show damage and
continue to operate properly, they do not
need to be replaced. Seatbelt assemblies
not in use during a crash should also be
inspected and replaced if either damage
or improper operation is noted.
Properly care for seatbelts. See
SEATBELT EXTENSIONS
WARNING:
Persons who fit into
the vehicle's seatbelt should not use an
extension. Unnecessary use could result
in serious personal injury in the event of
a crash.
WARNING:
Only use extensions
provided free of charge by our dealers.
The dealer will provide an extension
designed specifically for this vehicle,
model year and seating position. The use
of an extension intended for another
vehicle, model year or seating position
may not offer you the full protection of
your vehicle's seatbelt restraint system.
WARNING:
Never use seatbelt
extensions to install child restraints.
WARNING:
Do not use a seatbelt
extension with an inflatable seatbelt.
WARNING:
Do not use extensions
to change the way the seatbelt fits
across the torso, over the lap or to make
the seatbelt buckle easier to reach.
If, because of body size or driving position,
it is not possible to properly fasten the
seatbelt over your lap and shoulder, an
extension that is compatible with the
seatbelts is available free of charge from
our dealers. Only use our seatbelt
extensions made by the original equipment
seatbelt manufacturer with our seatbelts.
Ask your authorized dealer if your extension
is compatible with your vehicle restraint
system.
44
Seatbelts
This system provides an improved overall
level of frontal crash protection to front
seat occupants and is designed to help
further reduce the risk of airbag-related
injuries. The system analyzes different
occupant conditions and crash severity
before activating the appropriate safety
devices to help better protect occupants
in a variety of frontal crash situations.
Your vehicle's Personal Safety System
consists of:
•
Driver and passenger dual-stage airbag
supplemental restraints.
•
Front seat outermost seatbelts with
pretensioners, energy management
retractors and seatbelt usage sensors.
•
Front passenger sensing system.
•
Passenger airbag off and on indicators.
•
Front crash severity sensors.
•
Restraints control module with impact
and safing sensors.
•
Restraint system warning light and
tone.
•
The electrical wiring for the airbags,
crash sensors, seatbelt pretensioners,
front seatbelt usage sensors, front
passenger sensing system and
indicator lights.
How Does the Personal Safety
System Work?
The Personal Safety System can adapt the
deployment strategy of the safety devices
according to crash severity and occupant
conditions. A collection of crash and
occupant sensors provides information to
the restraints control module. During a
crash, the restraints control module may
deploy the seatbelt pretensioners, one or
both stages of the dual-stage airbags
based on crash severity and occupant
conditions.
45
Personal Safety System™
PRINCIPLE OF OPERATION
WARNING:
Airbags do not inflate
slowly or gently, and the risk of injury
from a deploying airbag is the greatest
close to the trim covering the airbag
module.
WARNING:
All occupants of your
vehicle, including the driver, should
always properly wear their seatbelts,
even when an airbag supplemental
restraint system is provided. Failure to
properly wear your seatbelt could
seriously increase the risk of injury or
death.
WARNING:
Even with advanced
restraints systems, properly restrain
children 12 and under in a rear seating
position. Failure to follow this could
seriously increase the risk of injury or
death.
WARNING:
Do not place your arms
on the airbag cover or through the
steering wheel. Failure to follow this
instruction could result in personal injury.
WARNING:
Keep the areas in front
of the airbags free from obstruction. Do
not affix anything to or over the airbag
covers. Objects could become projectiles
during airbag deployment or in a sudden
stop. Failure to follow this instruction
could result in personal injury or death.
WARNING:
Airbags can kill or injure
a child in a child restraint. Never place a
rear-facing child restraint in front of an
active airbag. If you must use a
forward-facing child restraint in the front
seat, move the seat upon which the child
restraint is installed all the way back.
WARNING:
Do not attempt to
service, repair, or modify the
supplementary restraint system or
associated components. Failure to
follow this instruction could result in
personal injury or death.
WARNING:
Several airbag system
components get hot after inflation. To
reduce the risk of injury, do not touch
them after inflation.
WARNING:
If a supplementary
restraint system component has
deployed, it will not function again. Have
the system and associated components
inspected as soon as possible. Failure to
follow this instruction could result in
personal injury or death.
The airbags are a supplemental restraint
system and are designed to work with the
seatbelts to help protect the driver and
right front passenger from certain upper
body injuries. Airbags do not inflate slowly;
there is a risk of injury from a deploying
airbag.
Note:
You will hear a loud bang and see a
cloud of harmless powdery residue if an
airbag deploys. This is normal.
The airbags inflate and deflate rapidly
upon activation. After airbag deployment,
it is normal to notice a smoke-like, powdery
residue or smell the burnt propellant. This
may consist of cornstarch, talcum powder
(to lubricate the bag) or sodium
compounds (for example, baking soda)
that result from the combustion process
that inflates the airbag. Small amounts of
sodium hydroxide may be present which
may irritate the skin and eyes, but none of
the residue is toxic.
46
Supplementary Restraints System
While the system is designed to help
reduce serious injuries, contact with a
deploying airbag may also cause abrasions
or swelling. Temporary hearing loss is also
a possibility as a result of the noise
associated with a deploying airbag.
Because airbags must inflate rapidly and
with considerable force, there is the risk of
death or serious injuries such as fractures,
facial and eye injuries or internal injuries,
particularly to occupants who are not
properly restrained or are otherwise out of
position at the time of airbag deployment.
Thus, it is extremely important that
occupants be properly restrained as far
away from the airbag module as possible
while maintaining vehicle control.
Routine maintenance of the airbags is not
required.
DRIVER AND PASSENGER
AIRBAGS
WARNING:
Do not place your arms
on the airbag cover or through the
steering wheel. Failure to follow this
instruction could result in personal injury.
WARNING:
Keep the areas in front
of the airbags free from obstruction. Do
not affix anything to or over the airbag
covers. Objects could become projectiles
during airbag deployment or in a sudden
stop. Failure to follow this instruction
could result in personal injury or death.
WARNING:
Airbags can kill or injure
a child in a child restraint. Never place a
rear-facing child restraint in front of an
active airbag. If you must use a
forward-facing child restraint in the front
seat, move the seat upon which the child
restraint is installed all the way back.
E151127
The driver and front passenger airbags will
deploy during significant frontal and near
frontal crashes.
The driver and passenger front airbag
system consists of:
•
Driver and passenger airbag modules.
•
Front passenger sensing system.
E67017
· Crash sensors and monitoring
system with readiness indicator.
See
Proper Driver and Front Passenger
Seating Adjustment
WARNING:
National Highway
Traffic Safety Administration (NHTSA)
recommends a minimum distance of at
least 10 in (25 cm) between an
occupant's chest and the driver airbag
module.
To properly position yourself away from
the airbag:
•
Move your seat to the rear as far as you
can while still reaching the pedals
comfortably.
•
Recline the seat slightly (one or two
degrees) from the upright position.
47
Supplementary Restraints System
After all occupants have adjusted their
seats and put on seatbelts, it is very
important that they continue to sit
properly. A properly seated occupant sits
upright, leaning against the seatback, and
centered on the seat cushion, with their
feet comfortably extended on the floor.
Sitting improperly can increase the chance
of injury in a crash event. For example, if
an occupant slouches, lies down, turns
sideways, sits forward, leans forward or
sideways, or puts one or both feet up, the
chance of injury during a crash is greatly
increased.
Children and Airbags
WARNING:
Airbags can kill or injure
a child in a child restraint. Never place a
rear-facing child restraint in front of an
active airbag. If you must use a
forward-facing child restraint in the front
seat, move the seat upon which the child
restraint is installed all the way back.
E142846
Children must always be properly
restrained. Accident statistics suggest that
children are safer when properly restrained
in the rear seating positions than in the
front seating position. Failure to follow
these instructions may increase the risk of
injury in a crash.
FRONT PASSENGER SENSING
SYSTEM
WARNING:
Even with advanced
restraints systems, properly restrain
children 12 and under in a rear seating
position. Failure to follow this could
seriously increase the risk of injury or
death.
WARNING:
Sitting improperly, out
of position or with the seatback reclined
too far can take weight off the seat
cushion and affect the decision of the
passenger sensing system, resulting in
serious injury or death in the event of a
crash. Always sit upright against your
seat back, with your feet on the floor.
WARNING:
Any alteration or
modification to the front passenger seat
may affect the performance of the front
passenger sensing system. This could
seriously increase the risk of injury or
death.
This system works with sensors that are
part of the front passenger seat and
seatbelt to detect the presence of a
properly-seated occupant and determine
if the front passenger frontal airbag should
be enabled (may inflate) or not.
E181984
The front passenger sensing system uses
a passenger airbag status indicator that
illuminates indicating that the front
passenger frontal airbag is either on
(enabled) or off (disabled).
48
Supplementary Restraints System
The indicators are on the overhead
console.
Note:
The indicators illuminate briefly when
you first switch the ignition on to confirm
they are functional.
The front passenger sensing system is
designed to disable (will not inflate) the
front passenger frontal airbag when the
front passenger seat is unoccupied, or a
rear facing infant seat, a forward-facing
child restraint, or a booster seat is
detected. Even with this technology,
parents are
strongly
encouraged to
always properly restrain children in the rear
seat.
•
When the front passenger sensing
system disables (will not inflate) the
front passenger frontal airbag, the
airbag off indicator illuminates and
stays lit to remind you that the front
passenger frontal airbag is disabled.
•
If you have installed the child restraint
and the airbag on indicator illuminates,
switch the vehicle off, remove the child
restraint from the vehicle and reinstall
the restraint according to the child
restraint manufacturer's instructions.
The front passenger sensing system is
designed to enable (may inflate) the front
passenger frontal airbag anytime the
system senses that a person of adult size
is sitting properly in the front passenger
seat.
•
When the front passenger sensing
system enables the front passenger
frontal airbag (may inflate), the airbag
on indicator illuminates and remains
illuminated.
If a person of adult size is sitting in the front
passenger seat, but the airbag off indicator
is lit, it is possible that the person is not
sitting properly in the seat. If this happens:
•
Switch the vehicle off and ask the
person to place the seat backrest in an
upright position.
•
Have the person sit upright in the seat,
centered on the seat cushion, with the
person’s legs comfortably extended.
•
Restart the vehicle and have the person
remain in this position for about two
minutes. This allows the system to
detect that person and enables the
passenger frontal airbag.
•
If the airbag off indicator remains lit
even after this, advise the person to
ride in the rear seat.
Passenger Airbag
Passenger Airbag Status
Indicator
Occupant
Disabled
OFF: Lit
Empty
ON: Unlit
Disabled
OFF: Lit
Child
ON: Unlit
Enabled
OFF: Unlit
Adult
ON: Lit
49
Supplementary Restraints System
After all occupants have adjusted their
seats and put on seatbelts, it is very
important that they continue to sit
properly. A properly seated occupant sits
upright, leaning against the seat backrest,
and centered on the seat cushion, with
their feet comfortably extended on the
floor. Sitting improperly can increase the
chance of injury in a crash event. For
example, if an occupant slouches, lies
down, turns sideways, sits forward, leans
forward or sideways, or puts one or both
feet up, the chance of injury during a crash
greatly increases.
E67017
Make sure the front passenger
sensing system is operating
properly. See
Do not attempt to repair or service the
system. Take your vehicle immediately to
an authorized dealer.
If it is necessary to modify an advanced
front airbag system to accommodate a
person with disabilities, contact our
Customer Relationship Center. See
SIDE AIRBAGS
WARNING:
Do not place objects
or mount equipment on or near the
airbag cover, on the side of the front or
rear seatbacks, or in areas that may
come into contact with a deploying
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash.
WARNING:
Accessory seat covers
not released by Ford Motor Company
could prevent the deployment of the
airbags and increase the risk of injuries
in a crash.
WARNING:
Do not lean your head
on the door. The side airbag could injure
you as it deploys from the side of the
seatback.
WARNING:
Do not attempt to
service, repair, or modify the
supplementary restraint system or
associated components. Failure to
follow this instruction could result in
personal injury or death.
WARNING:
If a supplementary
restraint system component has
deployed, it will not function again. Have
the system and associated components
inspected as soon as possible. Failure to
follow this instruction could result in
personal injury or death.
The side airbags are on the outermost side
of the front seat backrests. In certain
sideways crashes or rollover events, the
side airbags will be inflated. The airbag
was designed to inflate between the door
panel and occupant to further enhance the
protection provided to occupants in side
impact crashes.
E152533
50
Supplementary Restraints System
The system consists of the following:
•
A label or embossed side panel
indicating that your vehicle has side
airbags.
•
Side airbags inside the driver and front
passenger seat backrests.
E67017
Crash sensors and monitoring
system with readiness indicator.
See
The design and development of the side
airbag system included recommended
testing procedures that were developed
by a group of automotive safety experts
known as the Side Airbag Technical
Working Group. These recommended
testing procedures help reduce the risk of
injuries related to the deployment of side
airbags.
DRIVER AND PASSENGER
KNEE AIRBAGS
Driver and passenger knee airbags are
located under or within the instrument
panel. During a crash, the restraints control
module may activate the driver and
passenger knee airbags (individually or
both) based on crash severity and
respective occupant conditions. Under
certain crash and occupant conditions, the
driver and passenger knee airbags may
deploy (individually or both) but the
corresponding front airbag may not
activate. As with front and side airbags, it
is important to be properly seated and
restrained to reduce the risk of death or
serious injury.
E67017
Make sure the knee airbags are
operating properly. See
SAFETY CANOPY™
WARNING:
Do not place objects
or mount equipment on or near the
headliner at the siderail that may come
into contact with a deploying curtain
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash.
WARNING:
Do not lean your head
on the door. The curtain airbag could
injure you as it deploys from the
headliner.
WARNING:
Do not attempt to
service, repair, or modify the
supplementary restraint system or
associated components. Failure to
follow this instruction could result in
personal injury or death.
WARNING:
All occupants of your
vehicle, including the driver, should
always properly wear their seatbelts,
even when an airbag supplemental
restraint system is provided. Failure to
properly wear your seatbelt could
seriously increase the risk of injury or
death.
WARNING:
To reduce risk of injury,
do not obstruct or place objects in the
deployment path of the airbag.
WARNING:
If a supplementary
restraint system component has
deployed, it will not function again. Have
the system and associated components
inspected as soon as possible. Failure to
follow this instruction could result in
personal injury or death.
51
Supplementary Restraints System
The Safety Canopy will deploy during
significant side crashes or when a certain
likelihood of a rollover event is detected
by the rollover sensor. The Safety Canopy
is mounted to the roof side-rail sheet
metal, behind the headliner, above each
row of seats. In certain sideways crashes
or rollover events, the Safety Canopy will
be activated, regardless of which seats are
occupied. The Safety Canopy is designed
to inflate between the side window area
and occupants to further enhance
protection provided in side impact crashes
and rollover events.
E75004
The system consists of the following:
•
Safety canopy curtain airbags above
the trim panels over the front and rear
side windows identified by a label or
wording on the headliner or roof-pillar
trim.
•
A flexible headliner which opens above
the side doors to allow air curtain
deployment
E67017
· Crash sensors and monitoring
system with readiness indicator.
See
Always properly restrain children 12 years
old and under in the rear seats. The Safety
Canopy will not interfere with children
restrained using a properly installed child
or booster seat because it is designed to
inflate downward from the headliner above
the doors along the side window opening.
The design and development of the Safety
Canopy included recommended testing
procedures that were developed by a
group of automotive safety experts known
as the Side Airbag Technical Working
Group. These recommended testing
procedures help reduce the risk of injuries
related to the deployment of side airbags
(including the Safety Canopy).
CRASH SENSORS AND
AIRBAG INDICATOR
WARNING:
Modifying or adding
equipment to the front of your vehicle
could affect the performance of the
airbag system, increasing the risk of
injury. This includes the hood, bumper
system, frame, front body structure, tow
hooks, hood pins, push bar and
snowplows.
Your vehicle has a collection of crash and
occupant sensors which provide
information to the restraints control
module. The restraints control module
deploys (activates) the seatbelt
pretensioners, driver airbag, passenger
airbag, knee airbag(s), seat mounted side
airbags and the Safety Canopy. Based on
the type of crash, the restraints control
module deploys the appropriate safety
devices.
52
Supplementary Restraints System
The restraints control module also
monitors the readiness of the above safety
devices plus the crash and occupant
sensors. The readiness of the safety
system is indicated by a warning indicator
light in the instrument cluster or by a
backup tone if the warning light is not
working. Routine maintenance of the
airbag is not required.
A difficulty with the system is indicated by
one or more of the following:
E67017
•
The readiness light will not illuminate
immediately after you switch the
ignition on.
•
The readiness light either flashes or
stays lit.
•
A series of five beeps is heard. The tone
pattern repeats periodically until the
problem, the light or both are repaired.
If any of these things happen, even
intermittently, have the supplemental
restraint system serviced at an authorized
dealer immediately. Unless serviced, the
system may not function properly in the
event of a crash.
The restraint system is designed to
activate when the vehicle sustains
conditions sufficient to cause the restraint
control module to deploy a safety device.
The fact that not all the safety devices
activate for all occupants in a crash does
not mean something is wrong with the
system. Rather, it means the restraints
control module determined the accident
conditions (crash severity, type of crash,
belt usage) were not appropriate to
activate these safety devices.
•
The front airbags are designed to
activate only in frontal and near-frontal
crashes (not rollovers, side impacts or
rear impacts) unless the crash causes
sufficient frontal deceleration.
•
The seatbelt pretensioners are
designed to activate in frontal,
near-frontal and side crashes, and in
rollovers.
•
The knee airbag(s) may deploy based
on crash severity and occupant
conditions.
•
The side airbags are designed to inflate
in certain side impact crashes or
rollover events. Side airbags may
activate in other types of crashes if your
vehicle experiences sufficient sideways
motion or deformation, or a certain
likelihood of rollover.
•
The Safety Canopy is designed to
inflate in certain side impact crashes
or rollover events. The Safety Canopy
may activate in other types of crashes
if your vehicle experiences sufficient
sideways motion or deformation, or a
certain likelihood of rollover.
AIRBAG DISPOSAL
Contact your authorized dealer as soon as
possible. Airbags must be disposed of by
qualified personnel.
53
Supplementary Restraints System
PEDESTRIAN ALERT SYSTEM
Due to the quiet operation of hybrid and
electric vehicles at low speeds, the system
creates a subtle sound to alert pedestrians.
The system is on when your vehicle is
running and not in park (P). Some sound
may be audible in the passenger
compartment.
54
Pedestrian Protection - Hybrid Electric Vehicle (HEV)
WHAT IS 911 ASSIST
If a crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts, or
activates the fuel pump shut-off, your
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected
Bluetooth®
-enabled phone.
Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call emergency services.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
•
SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
During an emergency call, the system
transmits vehicle data to emergency
services. See
EMERGENCY CALL
REQUIREMENTS
WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional.
WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
•
SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
•
The 911 Assist feature must be set on
before the incident.
•
You must pair and connect a
Bluetooth®
enabled and compatible
cell phone to SYNC.
•
A connected
Bluetooth®
enabled
phone must have the ability to make
and maintain an outgoing call at the
time of the incident.
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911 Assist
•
A connected
Bluetooth®
enabled
phone must have adequate network
coverage, battery power and signal
strength.
•
The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
Note:
If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.
Note:
Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
EMERGENCY CALL
LIMITATIONS
The SYNC 911 Assist feature only operates
in the U.S., Canada or in a territory in which
911 is the emergency number.
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
•
The vehicle's battery or the SYNC
system has no power.
•
The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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911 Assist
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