Ford Taurus (2018 year). Manual — part 87

Note:

If any user turns 911 Assist on or off,

that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.

Note:

Every phone operates differently.

While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.

If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.

See Supplementary Restraints System
(page 38). Important information about
airbag deployment is in this chapter.

See Roadside Emergencies (page 213).
Important information about the fuel pump
shut-off is in this chapter.

Switching 911 Assist On or Off

Press the phone button to enter the phone menu and scroll to:

Action and Description

Message

Press the OK button to confirm and enter the 911 Assist menu.

911 Assist

Press the OK button when the desired option appears in the
radio display.

On

Off

Off selections include:

Action and Description

Message

Provides a display and voice reminder at phone connection
at vehicle start.

Off with reminder:

Provides a display reminder only without a voice reminder at
phone connection.

Off without reminder:

To make sure that 911 Assist works
correctly:
•

SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.

•

The 911 Assist feature must be set on
before the incident.

•

You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.

•

A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.

•

A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.

•

The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.

In the Event of a Crash

Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.

Before making the call:
•

SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.

•

SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."

If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.

911 Assist May Not Work If

•

Your cellular phone or 911 Assist
hardware sustains damage in a crash.

•

The vehicle's battery or the SYNC
system has no power.

•

The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.

911 Assist Privacy Notice

When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.

SYNC™ APPLINK™

SYNC Mobile Apps

Note:

You must pair and connect your

smartphone to SYNC to access AppLink.

Note:

iPhone users need to connect the

phone to the USB port in order to start the
application.

Note:

The AppLink feature is not available

if your vehicle is equipped with the MyFord
Touch system.

Note:

Depending on your display type, you

can access AppLink from the media menu,
the phone menu, or by using voice
commands. Once an app is running through
AppLink, you can control main features of
the app through voice commands and
steering wheel controls.

To Access Using the Phone Menu

Press the phone button to access the
SYNC phone menu on-screen. You can
then scroll to:

Menu item

Press OK to access a list
of available applications.

Mobile Apps

Scroll through the list of
available applications and
press OK to select a
particular app. Once an
app is running through
SYNC, you can access an
app’s menu by pressing the
MENU

button to first

access the SYNC menu.

Scroll until the app name followed by
"Menu", is displayed (such as, sticher
Menu), then press OK. From here, you can
access an application's features, such as
Thumbs up and Thumbs down.

For more information, please visit:

Website

www.SYNCMyRide.com

To Access Using the Media Menu

Press the AUX button on the center
console.

Press the Menu button to the SYNC menu and scroll to:

Action and description

Menu item

Press the OK button.

SYNC-Media

Press the OK button and scroll through the list of available
applications and select your desired app.

Mobile Apps

Scroll until the app name followed by
"Menu", is displayed (such as, Stitcher
Menu), then press OK. From here, you can
access an application's features, such as
Thumbs up and Thumbs down.

For more information, please visit:

Website

www.SYNCMyRide.com

To Access Using Voice Commands

Press the voice button and when prompted say:

Action and description

Voice command

Say the name of the application after the tone.
The app should start. While an app is running through SYNC,
you can press the voice button and speak commands specific
to the app, for example, "Playlist Road Trip".

Mobile Apps

You can also say the following:

To discover the available voice commands.

The name of an app
(such as Stitcher)
followed by "help".

USING SYNC™ WITH YOUR
MEDIA PLAYER

You can access and play music from your
digital music player over your vehicle's
speaker system using the system's media
menu or voice commands. You can also
sort and play your music by specific
categories, for example artist and album.

Note:

The system is capable of indexing up

to 6,000 songs.

SYNC is capable of hosting nearly any
digital media player including: iPod®,
Zune™, plays from device players, and
most USB drives. SYNC also supports the
following audio formats MP3, WMA, WAV
and ACC.

Connecting Your Digital Media
Player to the USB Port

Note:

If your digital media player has a

power switch, make sure you switch it on
before plugging it in.

To Connect Using Voice Commands

Plug the device into the USB port. See
USB Port

(page 330).

E142599

Press the voice button and when prompted say:

Action and Description

Voice command

You can now play music by saying any of the appropriate
voice commands. See Media voice commands.

USB [1]

You do not need to say words that appear within square brackets. For example, for where
USB[1]appears, you can say USB or USB one.