Ford Taurus (2018 year). Manual — part 90

You can then scroll to:

Action and Description

Message

Press the OK button.

SYS SETTINGS

Press the OK button.

ADVANCED

You can then select one of the following:

Have SYNC guide you by asking questions, helpful hints or
ask you for a specific action.

PROMPTS

1.

Press the OK button and scroll to toggle between on and
off.

2. Make a selection and press the OK button. SYNC takes

you back to the Advanced menu.

Choose from the available languages. The displays and
prompts are in the selected language.

LANGUAGES

1.

Press the OK button and scroll through the available
languages.

2. Press the OK button when the desired language appears

in the display.

3. If you change the language setting, the display indicates

that the system is updating. When complete, SYNC takes
you back to the Advanced menu.

Return to the factory default settings. This selection does
not erase your indexed information, for example phonebook,
call history, text messages and paired devices.

DEFAULTS

1.

Press the OK button.

2. Press the OK button. When restore defaults appears in

the display, press the OK button again to confirm.

Completely erase all information stored on SYNC. All
phonebook, call history, text messages and all paired devices
will be deleted and the system will return to the factory
default settings.

MASTER RESET

Download available software applications through the USB
port.

INSTALL APP

Exit the current menu.

RETURN

SYNC™ TROUBLESHOOTING

Your SYNC system is easy to use. However,
should questions arise, see the tables
below.

Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). Visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more
information.

Phone issues

Possible solution(s)

Possible cause(s)

Issue

Review your phone's manual
about audio adjustments.

The audio control settings
on your phone may be
affecting SYNC perform-
ance.

There is excessive back-
ground noise during a phone
call.

Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.

This may be a possible
phone malfunction.

During a call, I can hear the
other person but they
cannot hear me.

Go to the website to review
your phone's compatibility.

This is a phone-dependent
feature.

SYNC is not able to down-
load my phonebook.

Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.

This may be a possible
phone malfunction.

Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
Use the SYNCmyphone
feature available on the
website.

Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.

This may be a limitation on
your phone's capability.

The system says Phonebook
Downloaded but the
phonebook in SYNC is
empty or missing contacts.

If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or
special ring tones associ-
ated with the missing
contact.

Phone issues

Possible solution(s)

Possible cause(s)

Issue

Depending upon your phone,
you may have to grant SYNC
permission to access your
phonebook contacts. Make
sure to confirm when
prompted by your phone
during the phonebook
download.

Go to the website to review
your phone's compatibility.

This is a phone-dependent
feature.

I am having trouble
connecting my phone to
SYNC.

Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.

This may be a possible
phone malfunction.

Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
Update your device's firm-
ware.
Turn off the Auto phone-
book download setting.

Go to the website to review
your phone's compatibility.

This is a phone-dependent
feature.

Text messaging is not
working on SYNC.

Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.

This may be a possible
phone malfunction.

USB and media issues

Possible solution(s)

Possible cause(s)

Issue

Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.

This may be a possible
device malfunction.

I am having trouble
connecting my device.

Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
Make sure that the device
does not have an auto-
install program or active
security settings.

Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.

This is a device limitation.

SYNC does not recognize
my device when I turn on the
car.

Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.

This is a phone-dependent
feature.
The device is not connected.

Bluetooth audio does not
stream.

Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.

Make sure that all song
details are populated.

Your music files may not
contain the correct artist,
song title, album or genre
information.

SYNC does not recognize
music that is on my device.

Some devices require you to
change the USB settings
from mass storage to MTP
class.

The file may be corrupted.
The song may have copy-
right protection, which does
not allow it to play.