Ford Expedition (2018 year). Manual — part 104

Support

The SYNC support team is available to
help you with any questions you are not
able to answer on your own.

Monday-Saturday, 8:30am-8:00pm EST.

United States: 1-800-392-3673.

Canada: 1-800-565-3673.

Times are subject to change due to
holidays.

Privacy Information

When you connect a cellular phone to
SYNC 3, the system creates a profile within
your vehicle that links to that cellular
phone. This profile helps in offering you
more cellular features and operating more
efficiently. Among other things, this profile
may contain data about your cellular
phone book, text messages (read and
unread), and call history, including history
of calls when your cell phone was not
connected to the system. In addition, if you
connect a media device, the system
creates and retains an index of supported

media content. The system also records a
short diagnostic log of approximately 10
minutes of all recent system activity. The
log profile and other system data may be
used to improve the system and help
diagnose any problems that may occur.

The cellular profile, media device index,
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when the
cellular phone or media player is
connected.

If you no longer plan to use the system or
your vehicle, we recommend you perform
a Master Reset to erase all stored
information. You can find more information
about the Master Reset in General
Settings. See Settings (page 457). System
data cannot be accessed without special
equipment and access to your vehicle's
SYNC 3 module. Ford Motor Company,
Ford of Canada and The Lincoln Motor
Company do not access the system data
for any purpose other than as described
absent consent, a court order, or where
required by law enforcement, other
government authorities, or other third
parties acting with lawful authority. Other
parties may seek to access the information
independently of Ford Motor Company,
Ford of Canada and The Lincoln Motor
Company.

HOME SCREEN

E205446

Home screen display

Tile

Item

Shows the active media source.

Audio

A

If your vehicle does not have navigation, this space
contains the compass.

The name of the connected phone appears on the
screen. The status of the phone features also
appear. This includes signal strength, battery charge,
911 assist setting state (On or Off), text messaging
and roaming.

Phone

B

This map displays your current location or current
route in real time.

Navigation

1

C

When you have navigation active, you also see the
next turn and the length of time and distance to
your destination.

Home screen display

Tile

Item

If your vehicle does not have navigation, this space
contains the audio information.

1

If equipped.

You can touch any of the feature displays
to access that feature.

Anytime you select the home button, the
system returns you to this screen.

USING VOICE RECOGNITION

The SYNC 3 system allows you to use voice
commands, to control features like audio
and climate controls. By using voice
commands, you can keep your hands on
the wheel and your eyes on the road.

You can access each feature controlled by
SYNC 3 through a variety of commands.

E142599

To activate the SYNC 3 voice
commands push the voice
button on the steering wheel and

wait for the prompt.

___ is a dynamic listing, meaning that it can
be the name of anything, such as artist, the
name of contact or number. The context
and the description of the command tell
you what to say for this dynamic option.

There are some commands that work for
every feature, these commands are:

Action and Description

Voice Command

Brings you to the main menu.

Main Menu

Returns you to the previous screen.

Go back

Ends the voice session.

Cancel

Gives you a list of possible voice commands.

List of Commands

You can name any feature and the system gives a list of
commands available for the feature. For example, you could
say:

___ List of Commands

Phone List of Commands

Navigation List of Commands

You can use this command to view the next page of options on
any screen where multiple pages of choices are given.

Next Page

You can use this command to view the previous page of options
on any screen where multiple pages of choices are given.

Previous Page

Gives you available commands you can use on the current
screen.

Help

Included here are some of the most
popular commands for each SYNC 3
feature.

Audio Voice Commands

___ is a dynamic listing, meaning that for
audio voice commands it can be the name
of a Sirius channel or a channel number, a
radio frequency number, or the name of an
artist, album, song or a genre.

To control the media features, press the voice button and when prompted, say:

Description

Voice command

You can say the Sirius channel name or number
such as "Sirius channel 16".

1

Sirius Channel ___

You can also turn to a Sirius channel by saying the channel's name, such as "The Pulse".

Allows you to tune to a specific FM or AM
frequency such as "FM 88.7" or "AM 1580".

AM ___

FM ___

Allows you to tune to a specific HD frequency
such as “FM 88.7 HD 1”.

1

FM ___ HD ___

Allows you to listen to music on your Bluetooth-
connected device.

Bluetooth Audio

Allows you to listen to music on your USB
connected device.

USB

For USB audio only, you can say the name of an
artist, album, song or a genre to listen to that
selection. Your system must finish indexing
before this option is available. For example, you
could say "Play artist, The Beatles" or "Play song,
Penny Lane".

Play Genre ___

Play Playlist ___

Play Artist ___

Play Album ___

Play Podcast ___

Play Song ___

Play Audiobook ___

For USB audio only, you can say the name of an
artist, album, or a genre to browse by that selec-
tion. Your system must finish indexing before this
option is available. For example you can say
"Browse The Beatles" or "Browse folk".

Browse ___

1

This option may not be available in all markets or may require a subscription.