Ford Mustang Mach-E (2022 year). Manual in english — page 10

Indicator Descrip-

tion

Mobile Charger

Fault Indicator Type

The amber fault

indicator illumin-

ates to commu-

nicate that the

charger is rebooting

after an error.

AMBER

When plugged into
the wall outlet, the

blue indicator illu-

minates to commu-

nicate that the

charger is ready to

use.

BLUE

The red indicator

illuminates when

the charger has

RED

Indicator Descrip-

tion

Mobile Charger

Fault Indicator Type

detected an error. If

the red indicator is

illuminated, the
charger will not

deliver power to the

vehicle. The error

must be corrected

before a charging

cycle can begin or

continue.

Note:

When first plugged into a wall outlet

the amber, blue and red indicators will blink
once. Then the blue indicator turns on,
followed by a blink of the red indicator.
After, the blue indicator turns off then back
on. This cycle will happen twice if a different
connector is used from a previous charge.

ACTION

MODE

RED

BLUE

AMBER

Make sure the

outlet is opera-

tional, and the

circuit breaker is

in the ON posi-

tion or try using

UNPOWERED;

The mobile

charger is not

powered.

OFF

OFF

OFF

another outlet.

Ensure the

connector is

fully inserted

into mobile

163

Charging Your Vehicle

ACTION

MODE

RED

BLUE

AMBER

charger. Ensure

the plug is not

severely

degraded. If the

error persists,

contact us.

No action

required.

CHARGING;

The mobile

charger is char-

ging.

OFF

PULSING

OFF

If you expect the

mobile charger

to be charging

the vehicle,

make sure the

vehicle coupler

STANDBY;

The mobile

charger is

powered and

ready to charge.

At the current

time the mobile

charger is not

charging the

vehicle.

OFF

ON

OFF

is properly

inserted into the

vehicle. Check

and adjust your

charging time

preferences in

the on screen

display. If your

vehicle is still
not charging,

contact us.

Wait for the

mobile charger

to return to

standby. If the

mobile charger

cycles for more

REBOOTING;

The mobile

charger is recov-

ering after

encountering an

error.

ON

ON

ON

than 2-3

minutes, unplug

the vehicle

coupler. Unplug

and replug in

the connector. If

the issue

persists, contact

us.

164

Charging Your Vehicle

ACTION

MODE

RED

BLUE

AMBER

Make sure the

connector and

the control box

are properly

connected.

Unplug and

CHARGING

REDUCED;

The mobile

charger is char-

ging at a

reduced rate

due to over-

heating.

OFF

PULSING

ON

replug in the

connector. If the

mobile charger

is warm or in a

hot environ-

ment, try char-
ging in a cooler

area. Try a

different outlet.

Try a different

connector if you

have one avail-

able. If the error

persists, contact

us.

Make sure the

connector and

control box are

properly

connected.

Unplug and

CHARGING

REDUCED, AC

PLUG OR WALL

OUTLET;

The mobile

charger is char-

ging at a

reduced rate

due to over-

heating of the

connector or the

wall outlet.

OFF

PULSING

1 FLASH

replug in the

connector. If the

mobile charger

is warm or in a

hot environ-

ment, try char-
ging in a cooler

area. Try a

different outlet.

Try a different

connector if you

have one avail-

able. If the error

persists, contact

us.

165

Charging Your Vehicle

ACTION

MODE

RED

BLUE

AMBER

Make sure the

connector and

control box are

properly

connected.

Unplug and

USER

TROUBLESHOOTING;

The mobile

charger has

encountered a

fault that

requires

troubleshooting.

OFF

OFF

ON

replug in the

connector. If the

mobile charger

is warm or in a

hot environ-

ment, try char-
ging in a cooler

area. Try a

different outlet.

Try a different

connector if you

have one avail-

able. If the error

persists, contact

us.

Try a different

connector if you

have one avail-

able. If error

persists, contact

us.

NON - RECOV-

ERABLE FAULT;

There is an

internal fault in

the mobile

charger that

cannot be

recovered.

ON

OFF

OFF

Try using

another

connector if you

have one avail-

able. If not,

contact us

NON - RECOV-

ERABLE FAULT;

There is an

internal fault in

the connector

that cannot be

recovered.

1 FLASH

OFF

OFF

about obtaining

a replacement.

166

Charging Your Vehicle

ACTION

MODE

RED

BLUE

AMBER

If your warranty

has expired, you

can order a

replacement

from your Ford

dealer.

Potential shock

hazard - immedi-

ately turn off

circuit breaker

for the outlet
within home.

Discontinue use.

Contact us

about obtaining

a replacement.

GROUND

LEAKAGE

FAULT;

Electrical
current is

leaking through

a potentially
unsafe path.

PULSING

OFF

OFF

Note:

When plugging into an unfamiliar

wall outlet, let the vehicle charge for several
minutes before leaving it unattended. The
red indicator will illuminate if not charging.
The unit will turn off if breaker or
infrastructure ground fault circuit interrupter
(GFCI) is tripped. You can view vehicle
charging status remotely via the Ford Pass
App.

Mobile Charger Auto-Restart

Auto-restart helps to make sure that your
vehicle will be charged and ready for use
when needed. A charge could be
interrupted if errors are detected. Charging
resumes once the error is no longer
detected. The red indicator illuminates
during an error condition.

The exception to the immediate
auto-restart is when the interruption is due
to a charger ground fault circuit interrupter
(GFCI) event. The charger attempts to
restart 15 minutes after a ground fault
circuit interrupter (GFCI) event. After the
fourth attempt to restart, the charger shuts
down and the red indicator stays on.

If the fault persists, do not continue to try
to charge your vehicle. Contact your
authorized dealer.

MOVING AND STORAGE
INSTRUCTIONS

Make sure you wrap the mobile charger
after charging. Store the mobile charger
in the storage bag supplied with the mobile
charger.

When charging is complete, replace the
mobile charger in the rear luggage
compartment, under the load floor.

Note:

Do not hold the mobile charger by

the power cable. Hold the complete unit
and carefully place back in the storage bag.

Note:

To remove the connector, firmly

grasp the connector by the cable or plug
and pull away from the control box.

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Charging Your Vehicle

CARE INSTRUCTIONS

Do not use cleaners or solvents as this
could damage your mobile charger. Do not
place stress on the charger cables. If unit
overheats, remove the mobile charger from
direct sunlight.

SAFETY FEATURES

The charger includes the following safety
features to protect against the risk of
electric shock:

•

Service Ground Check: The charger
constantly checks for the presence of
a service ground connection. If the
service ground ever fails, the charger
red indicator turns ON and shuts down
power to the vehicle.

•

Thermal Event Sensor: Charger module
senses out-of-ordinary thermal events
and decreases the charging current or
shuts the unit down if required.

•

Ground fault circuit interrupter (GFCI)
Protection: The charger has a ground
fault circuit interrupter (GFCI) reaction
system to protect against electric
shock. If the charger module detects
an output ground fault, it shuts down
power to the output cable and
illuminates the red indicator.

•

Insulation: The charger module,
connector, cable assembly, and charge
coupler are completely insulated.
There are no exposed live parts, to
protect against electric shock.

•

Unintentional Disconnection: The
charge coupler is designed to minimize
unintentional disconnection. A pilot
signal wire in the cable and charge
coupler eliminates the possibility of
electric shock when not connected to
a vehicle or if an unintended disconnect
occurs during a charge. Disconnection
during charging is safe.

LOCATING THE CHARGE PORT

The charge port is between the front
left-hand side door and front left-hand
wheel well. To open, press the center
right-hand edge of the charge port door
and then release.

E317346

Note:

Do not apply excessive force. Forcing

the door open or closed damages the charge
port.

CHARGE PORT INDICATORS

The charge status indicator is next to the
charging port behind the charge port door.
It indicates the charge status of the high
voltage battery in your vehicle.

Divided into five zones, the charge status
indicator displays the state of charge in 20
percent increments.

The charge status indicator displays how
far along the charge is:
•

When zone A is pulsing, the charge is
between 0-20 percent.

•

When zone A illuminates, and zone B
is pulsing, the charge is between 20-40
percent.

•

When zones A and B illuminate and
zone C is pulsing, the charge is between
40-60 percent.

168

Charging Your Vehicle

•

When zones A, B, and C illuminate, and
zone D is pulsing, the charge is between
60-80 percent.

•

When zones A, B, C, and D illuminate,
and zone E is pulsing, the charge is
between 80-100 percent.

•

When all zones illuminate, the charge
is 100 percent.

E317499

E

D

C

A

B

Note:

When charging stops, the charge

status indicator shows all the completed
zones solidly illuminated up in a blue color
for 30 seconds before turning off. For
example, if charging stops at 70 percent,
then A, B, and C light up solidly to indicate
a battery charge level of at least 60 percent
but less than 80 percent. Charging stops
when complete or when paused due to
charge settings or charge station actions.

Note:

If the charge status indicator does

not light up or pulse after plugging in, please
verify that the charge port light setting is On.
If you do not wish to have the charge status
indicator light up at all while charging, then
you can turn it Off. Locate the charge port
light under the vehicle settings on your
in-vehicle touchscreen.

There are three charge port indicator light
colors, which indicate a specific action:

White is used as a courtesy light to help
with plugging in and to acknowledge
actions such as plugging in and unplugging.

Blue is used when the vehicle is plugged in
and either charging or waiting to charge.

Amber is used to indicate charge faults.

E306677

Note:

Charging faults are identified by the

color amber on the charge status indicator.
Faults can occur within the vehicle charging
system or outside the vehicle, such as with
the mobile charger, charge station or
electrical supply.

Note:

If the system detects a fault in the

vehicle charging system at any point in a
charge cycle, the entire charge status
indicator illuminates solidly in an amber
color for 30 seconds and then turns off. If
this happens, unplug the charge coupler and
then plug it back into the charge port
receptacle. If the problem persists, have
your vehicle serviced as soon as possible.

Note:

If the system detects a fault outside

the vehicle, such as with the charge station
or mobile charger, the entire charge status
indicator flashes amber continuously for 30
seconds and then turns off. If this happens
check the mobile charger, charge station or
electrical supply.

AC CHARGING

CONNECTING THE CHARGER

E306676

Charging Using the Mobile Charger

CAUTION: TO REDUCE THE RISK OF
FIRE-

The plug must be properly

grounded. Use a dedicated circuit. If you
do not use a dedicated circuit, the circuit
breaker could trip or open. If you do not
have a dedicated circuit, contact a licensed
professional electrician for proper
installation.

169

Charging Your Vehicle

To charge the high voltage battery:

You must unwrap the mobile charger
completely before charging.

1.

Put the vehicle in park (P).

Note:

Your vehicle must be in park (P) to

charge and for the charge status indicator
to illuminate.

2. Press the center right edge of the

charge port door and then release to
open the door.

3. Plug the connector into the control box.

Note:

To insert the connector, firmly grasp

the connector by the cable or plug and push
into the control box until an audible click is
heard. Make sure the connector is fully
inserted and flush with the control box
before inserting it into the outlet. Improper
insertion will cause a longer charge session
or faults.

4. Plug the connector into the wall outlet.

5. Confirm that the mobile charger's

indicators illuminate.

6. Plug the charge coupler into the charge

port receptacle on your vehicle.

E335725

E329078

Note:

Make sure the button clicks

confirming that you have completely
engaged the coupler. When you plug in your
vehicle, it starts charging to 100% by default
unless scheduled charging has been set up
for this location. See

Setting the Charging

Schedule and Preferences

(page 174).

Note:

Plug the connector into the wall

outlet before connecting the charge coupler
to your vehicle's charge port.

Note:

When the handle is properly engaged

the light ring illuminates. This indicates the
beginning of a normal charge cycle.

Note:

There could be a delay in light ring

illumination due to vehicle internal
communications.

Note:

If charging for your vehicle fails,

please contact the Customer Relationship
Center, or click on Live chat. To ensure
superior service, please take note of your
serial number when contacting customer
support.

For more information, visit

www.owner.ford.com

.

Charging At a Charge Station

1.

Put your vehicle in park (P).

Note:

Your vehicle must be in park (P) to

charge.

170

Charging Your Vehicle

2. Press the center right hand edge of the

charge port door and then release to
open the door.

3. Select the appropriate charge station

coupler.

4. Plug the charge coupler into the charge

port receptacle on your vehicle.

E335725

E329078

Note:

Make sure the button clicks

confirming that you have completely
engaged the coupler. When you plug in your
vehicle, it starts charging to 100% by default
unless scheduled charging has been set up
for this location. See

Setting the Charging

Schedule and Preferences

(page 174).

Note:

When the handle is properly engaged

the light ring illuminates. This indicates the
beginning of a normal charge cycle.

Note:

There could be a delay in light ring

illumination due to vehicle internal
communications.

Information about public charge stations
is available through the in-vehicle screen
as well as the FordPass app with pricing,
power levels, and real time availability.
Rates for charging varies by power level,
provider, location, and time of day.

When charging your vehicle at a FordPass
Charging Network station, use the
FordPass App to activate and pay for
charging. You can also just plug in to
activate charging at Plug & Charge capable
stations. If the charging station is not in the
FordPass Charging Network, use the
directions on the charge station to activate
the charger.

For more information, visit

www.owner.ford.com

.

STOPPING CHARGING

WARNING:

To safely discontinue

charging at any time, follow the
disconnect instructions in stopping
charging. Charging will automatically and
safely come to a stop. The BLUE
STATUS indicator remains ON solid
when the coupler is removed.

Using the mobile charger:

1.

Push the latch and remove the charge
coupler from the vehicle.

2. Remove the connector plug from the

wall outlet.

Note:

Do not pull the wall plug from the

wall or the connector from the mobile
charger control box, while your vehicle is
charging. Doing so could damage the outlet
and the cord.

171

Charging Your Vehicle

Note:

You cannot shift your vehicle out of

park (P) until you remove the charge
coupler.

E317333

3. Press the center right-hand edge of the

charge port door to close.

DC CHARGING

CONNECTING THE CHARGER

E306676

To charge the high voltage battery:

1.

Put the vehicle in park (P).

Note:

Your vehicle must be in park (P) to

charge and for the charge status indicator
to illuminate.

2. Press the center right-hand edge of the

charge port door and then release to
open the door.

3. Open the dust cap cover on the charge

port to expose lower connectors.

E335267

4. Plug the charge coupler into the charge

port receptacle on your vehicle.

E335188

Note:

Make sure the button clicks

confirming that you have completely
engaged the coupler. Your vehicle locks to
the charge coupler.

Note:

When the handle is properly engaged,

the light ring illuminates. This indicates the
beginning of a normal charge cycle.

Note:

The vehicle monitors battery health

and may take actions including, but not
limited to, reducing the DC fast charge rate
to protect the battery hardware from
damage, and to maintain battery health.

172

Charging Your Vehicle

Information about public charge stations
is available through the in-vehicle screen
as well as the FordPass app with pricing,
power levels, and real time availability.
Rates for charging varies by power level,
provider, location, and time of day.

Note:

When charging your vehicle at a

public charge station, follow the directions
on the charge station.

STOPPING CHARGING

1.

Push the coupler unlock button on the
light ring and remove the charge
coupler handle from the vehicle.

E349661

2. Close the dust cap for the additional

lower connectors.

Note:

Do not attempt to remove the charge

coupler before you unlock it. Do not use any
kind of tool to try and remove a locked
charge coupler. Doing so can lead to
damage to your vehicle and the charge
coupler.

Note:

You cannot unlock the charge coupler

handle unless the vehicle remote is near the
vehicle.

Note:

You can also unlock the cord through

the vehicle touchscreen. If the cord still does
not unlock, please contact roadside
assistance.

Note:

You cannot shift your vehicle out of

park (P) until you remove the charge coupler
handle.

E317333

3. Press the center right-hand edge of the

charge port door to close.

Charge Coupler Manual Release

If your vehicle does not unlock the charge
coupler, you can manually release it.

Releasing the charge coupler:

1.

Switch off your vehicle.

2. Open the hood.

3. Remove the inner luggage

compartment shields and locate the
low voltage service disconnect. See

Installing and Removing the
Luggage Compartment Cover

(page

278).

E345845

173

Charging Your Vehicle

4. Move the low voltage service

disconnect to the off position.

E354043

5. Locate the manual release mechanism.

E339336

6. Between the gap of the hood and

windshield, access the manual release
mechanism and pull the pull ring firmly,
perpendicularly towards the center of
your vehicle. Once pulled, make sure
you do not tangle the pull ring cord as
it resets on the next charge session.

E339335

7.

Remove the charge coupler from the
charge port.

8. Close the low voltage service

disconnect.

9. Reinstall the inner luggage

compartment shields. See

Installing

and Removing the Luggage
Compartment Cover

(page 278).

10.

Close the hood.

Note:

The next time you plug in to charge

your vehicle, the locking mechanism
re-engages and the pull ring resets.

SETTING THE CHARGING
SCHEDULE AND
PREFERENCES

E228962

You can schedule charging to
take advantage of lower-cost
electricity rates during off-peak

hours if you have signed up for a time of
use pricing plan with your utility provider.
You can also set an upper charge limit for
your battery and a departure time and
cabin temperature so your vehicle is ready
to go when you are.

Scheduled charging can be set up in the
on vehicle display or in the FordPass app.

To view your charge settings:

E353808

Access the vehicle drawer on the
touchscreen.

1.

Press

Settings

on the touchscreen.

2. Press Charge.

174

Charging Your Vehicle

Charge Settings Screen

E335158

Charge status.

A

Charge status icon.

B

High voltage battery state of
charge.

C

Estimated vehicle driving range.

D

Charging time information.

E

Charging location preferences.

F

Departure and comfort
preferences.

G

Charge Status

Shows the present state of charging
system.

Action

Charge Status

The vehicle is unplugged and will start

charging once plugged in.

Will charge when plugged in

The vehicle is unplugged at a location with

charge times enabled. Charging is sched-

uled to start at the time displayed based

on your settings. You must plug in prior to

the start time shown for the vehicle to begin

charging at that time.

Will wait for preferred charge time

The vehicle is plugged in at location with

charge times enabled. Charging will start

at the time displayed, which is based on

your charge time settings.

Waiting for preferred charge time

The vehicle is plugged in and charging has

been stopped through the FordPass mobile

app.

Charging stopped

The vehicle is plugged in and charging.

Charging

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Charging Your Vehicle

Action

Charge Status

The vehicle is plugged into a DC Fast

Charge station and charging.

Fast charging

The vehicle is plugged in and charging the

12V battery.

Charging 12V battery

The vehicle is plugged in and the climate

control system is operating according to

the departure and comfort settings.

Cabin conditioning

The vehicle is plugged in and there is a fault
within the vehicle charging system. Unplug
and plug back in. If the fault is still present,
contact your authorized EV certified dealer.

Vehicle charge fault

The vehicle is plugged in and a fault has

been detected with the charge station or
charging cord. Please check the charging

cord and the charging station or electrical

supply.

Charge station fault

A charging coupler has been plugged into

the vehicle but there is no connection with

a charging power source.

Charge station not detected

The vehicle is plugged in and charging has

been paused at the charge station.

Charge station paused

Charging Time Information

When charging, the start and estimated
end time displays. When fast charging, the
end time is replaced with the estimated
time at 80% charge until the charge
reaches 80%, then the estimated time at
100% charge is displayed.

When your vehicle is at a stored charging
location and not plugged in, the start and
end times display based on known
charging infrastructure.

Note:

Charging time information is

estimated. Certain conditions could result
in longer charging times. See

Charging

Your Vehicle

(page 159).

High Voltage Battery State of Charge

Displays the remaining charge percentage
with 100% representing the total amount
of energy you can get from an external
charge.

Estimated Vehicle Driving Range

Displays the estimated distance the vehicle
can travel with the present high voltage
battery charge level. See

Vehicle Range

Display

(page 119).

Charge Status Icons

Displays when your vehicle is plugged in.

E306677

Not charging due to a fault.

176

Charging Your Vehicle

E335144

Not currently charging.

E306676

Charging.

E306678

Waiting to charge based on
charge time settings.

Charging Locations

E353986

Press the edit button to set
preferred charge times for a
specific charging location.

Your vehicle prioritizes charging based on
your preferred time settings. You can set
two preferred charging time windows for
weekdays and two for weekends. This
feature allows you to take advantage of
electric utility rate plans that offer lower
pricing during certain times of day. Contact
your utility company to see what plans are
available.

Note:

Your vehicle will charge during your

preferred time windows. Charging outside
these windows only occurs when additional
charging time is needed to reach the
maximum charge level set for this location
by your next departure time.

Note:

You can also access this feature

using the FordPass app.

Departure and Comfort

E353986

Press the edit button for
departure and comfort settings.

Setting departure times allows you to
control charging schedules and warm or
cool your cabin and the high voltage
battery when your vehicle is plugged in, so
your vehicle is ready to drive when you are.
By setting a departure time, your vehicle

can use your charge time settings to
minimize your electricity costs but still
prioritize finishing charging before your
scheduled departure. The calendar view
allows you to program two departure times
per day for each day of the week.

Note:

By using energy from your charging

source while plugged in, battery
temperature can be managed for best
driving performance and less energy will be
needed for heating or cooling of the cabin
at the start of your drive. This helps
maximize your driving range.

Note:

You can also access this feature

using the FordPass app.

Additional information and settings are
displayed on the charge settings screen
once charging locations and departure and
comfort have been set up.

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Charging Your Vehicle

E335163

Charging location name.

A

Next departure time and cabin
temperature.

B

On/Off switch for charging
locations.

C

On/Off switch for departure and
comfort.

D

Charging Location Name

Displays when your vehicle is at a stored
charging location.

Next Departure Time and Cabin
Comfort Level

Displays the next departure time and
associated cabin comfort setting.

On/Off Switch for Charging Locations

This switch is visible when your vehicle is
at a saved charging location. Use this
switch to turn your settings off and on for
this location only. Switching off for this
location does not delete your settings,
however, you must switch back on to
re-enable them.

On/Off Switch for Departure and
Comfort

This switch is visible when you have at
least one departure time set. Use this
switch to turn all departure times off and
on. Switching off departure and comfort
does not delete your settings, however,
you must switch back on to re-enable
them.

Charging Location Setup

Follow these steps to set time and charge
level preferences for a charging location.

E353986

Press the edit button for
charging locations on the charge
settings screen.

1.

Select an address from the list of
recent charge locations. If the
previously saved charge locations are
not listed, then you must first select
add new location. You can also edit
settings for previously saved locations.

2. Confirm that this is the location you

want to save with the help of the map
view. Edit the location name if desired
and set a maximum charge level. Press
next.

Note:

Charging will stop when your vehicle

reaches the maximum charge level setting.

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Charging Your Vehicle