Ford E-350 (2010 year). Manual — part 56

ROADSIDE ASSISTANCE

Getting roadside assistance

To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
• 24–hours, seven days a week
• for the coverage period listed on the Roadside Assistance Card

Roadside assistance will cover:
• a flat tire change with a good spare, if provided with the vehicle

(except vehicles that have been supplied with a tire inflation kit)

• battery jump start
• lock-out assistance (key replacement cost is the customer’s

responsibility)

• fuel delivery – Independent Service Contractors, if not prohibited by

state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.

• winch out – available within 100 feet (30.5 meters) of a paved or

county maintained road, no recoveries.

• towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized

dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).

Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.

Canadian customers refer to your Customer Information Guide
for information on:
• coverage period
• exact fuel amounts

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• towing of your disabled vehicle
• emergency travel expense reimbursement
• travel planning benefits
In Canada, for uninterrupted Roadside Assistance coverage, you may
purchase extended coverage prior to your Basic Warranty’s Roadside
Assistance expiring. For more information and enrollment, contact
1–877–294–2582 or visit our website at www.ford.ca.

Using roadside assistance

U.S. Ford, Mercury and Lincoln vehicle customers who require Roadside
Assistance, call 1-800-241-3673.

Canadian customers who require roadside assistance, call
1-800-665-2006.

Motorhome customers in the U.S and Canada should contact
1-800-444-3311.

If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles. To obtain reimbursement information, U.S.
Ford, Mercury and Lincoln vehicle customers call 1-800-241-3673.
Customers will be asked to submit their original receipts.

Canadian customers who need to obtain reimbursement information, call
1-800-665-2006.

HAZARD FLASHER CONTROL

The hazard flasher is located on the
steering column, just behind the
steering wheel. The hazard flashers
will operate when the ignition is in
any position or if the key is not in
the ignition.

Press in the flasher control and all
front and rear direction signals will
flash. Press the flasher control again
to turn them off. Use it when your
vehicle is disabled and is creating a
safety hazard for other motorists.

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Note: With extended use, the flasher may run down your battery.

FUEL PUMP SHUT-OFF SWITCH (DIESEL-POWERED AND
STRIPPED CHASSIS VEHICLES ONLY)

This device stops the electric fuel pump from sending fuel to the engine
when your vehicle has had a substantial jolt.

After an accident, if the engine cranks but does not start, this switch
may have been activated.

On diesel-powered vehicles, this
switch is located in the front
passenger’s footwell, by the kick
panel.

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On commercial stripped chassis
vehicles, this switch is located on a
bracket above the brake pedal.

To reset the switch:

1. Turn the ignition off.

2. Check the fuel system for leaks.

3. If no leaks are apparent, reset the
switch by pushing in on the reset
button.

4. Turn the ignition on.

5. Wait a few seconds and return
the key to off.

6. Make another check for leaks.

Fuel pump shut-off (gas engines except stripped chassis)

In the event of a moderate to severe collision, this vehicle is equipped
with a fuel pump shut-off feature that stops the flow of fuel to the
engine. Not every impact will cause a shut-off.

Should your vehicle shut off after a collision due to this feature, you may
restart your vehicle by doing the following:

1. Turn the ignition switch to the off position.

2. Turn the ignition switch to the on position.

In some instances the vehicle may not restart the first time you try to
restart and may take one additional attempt.

WARNING: Failure to inspect and if necessary repair fuel leaks
after a collision may increase the risk of fire and serious injury.

Ford Motor Company recommends that the fuel system be inspected
by an authorized dealer after any collision.

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