Ford Aspire (1997 year). Manual — part 53
212
How to use Roadside Assistance
Your Roadside Assistance identification card can
be found in the Owner Guide portfolio in your
glove compartment. Complete the card and place
it in your wallet for quick reference.
To receive roadside assistance in the United
States call 1-800-241-FORD (in Canada call
1-800-665-2006).
Should you need to arrange for roadside
assistance yourself, Ford Motor Company will
reimburse the reasonable cost. To obtain
information about reimbursement call
1-800-241-FORD (in Canada call 1-800-665-2006).
If You Have a Service Problem
Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service
your vehicle for you. This chapter tells you how
to get service or maintenance for your vehicle.
Service/Maintenance Concerns
(U.S. or Canada)
Ford recommends taking your vehicle to your
selling dealer who wants to ensure your
continued satisfaction. You may, however, take
your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your
dealer will be able to resolve your concern.
If you are not satisfied with the service you
received from your dealership’s service
department, talk to the service manager at the
dealership, or if you still are not satisfied, talk to
the owner or general manager of the dealership.
In most cases, you will have your concern
resolved at this level.
213
If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
To process your request, the Ford Customer
Assistance Center needs the following
information:
❑
your telephone number (both business and
home)
❑
the name of the dealer and the city where the
dealership is located
❑
the year and make of your vehicle
❑
the date purchased
❑
the current mileage on your vehicle
❑
your Vehicle Identification Number (VIN)
listed on your vehicle ownership license
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
214
If you still have a complaint involving a
warranty dispute, you may wish to contact the
Dispute Settlement Board (U.S. only) or the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP) in Canada.
A warranty dispute must be submitted to the
Dispute Settlement Board before taking action
under the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by
certain state laws. This dispute handling
procedure is not required prior to enforcing state
created rights or other rights which are
independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
The Dispute Settlement Board
(U.S. only)
The Dispute Settlement Board is:
❑
an independent, third-party arbitration
program for warranty disputes
❑
available free to owners and lessees of
qualifying Ford Motor Company vehicles
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or
discontinue this service without notice and
without incurring obligations.
215
What Kinds of Cases Does the Board
Review?
The Board reviews all warranty performance
complaints on Ford, Mercury and Lincoln cars
and Ford and Mercury light trucks under the
new vehicle limited warranty that have not been
resolved by either a dealer or Ford Motor
Company, except those involving:
❑
a non-Ford product
❑
a non-Ford dealership
❑
a vehicle sales transaction
❑
request for reimbursement of consequential
expenses. Expenses incidental to the warranty
complaint being reviewed are eligible for
consideration
❑
items not covered by the new vehicle limited
warranty
❑
items covered by a service contract
❑
alleged liability claims
❑
property damage where the damage is
significant when compared to the economic
loss alleged under the warranty dispute
❑
cases currently in litigation
❑
vehicles not used primarily for family,
personal or household purposes (except in
states where the Dispute Settlement Board is
required to review commercial vehicles)
Complaints involving vehicles in which
applicable new vehicle limited warranties have
expired at receipt of your application are not
eligible. Eligibility may differ according to state
law. For example, see the unique brochures for
California and Wisconsin purchasers/lessees.
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