Ford E-450 (2018 year). Manual — part 29

ROADSIDE ASSISTANCE

Vehicles Sold in the United States:
Getting Roadside Assistance

To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.

The service is available:
•

24 hours a day, seven days a week.

•

For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.

Roadside Assistance covers:
•

A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).

•

Battery jump start.

•

Lock-out assistance (key replacement
cost is the customer's responsibility).

•

Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.

•

Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries.

•

Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within 35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than 35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of 35 mi (56 km).

•

Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.

Vehicles Sold in the United States:
Using Roadside Assistance

Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.

United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.

If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km). To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.

Vehicles Sold in Canada: Getting
Roadside Assistance

To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This
program is eligible within Canada or the
continental United States.

This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle.

Canadian customers who require roadside
assistance, call 1-800-665-2006.

Vehicles Sold in Canada: Using
Roadside Assistance

Complete the roadside assistance
identification card and place it in your
wallet for quick reference.

In Canada, this card is found in the
Warranty Guide in the glove compartment
of your vehicle.

Vehicles Sold in Canada: Roadside
Assistance Program Coverage

The service is available 24 hours a day,
seven days a week.

Canadian roadside coverage and benefits
may differ from the U.S. coverage.

If you require more information, please
refer to the coverage section of your
warranty guide, call us in Canada at
1-800-665-2006, or visit our website at
www.ford.ca.

HAZARD FLASHERS

Note: If used when the vehicle is not
running, the battery loses charge. As a result,
there may be insufficient power to restart
your vehicle.

E161463

The hazard flasher control is on the
steering column. Use it when your vehicle
is creating a safety hazard for other
motorists.

•

Press the flasher control and all front
and rear direction indicators flash.

•

Press the flasher control again to
switch them off.

FUEL SHUTOFF

WARNING

If your vehicle has been involved in a
crash, have the fuel system checked.
Failure to follow this instruction

could result in fire, personal injury or death.

Note: When you try to restart your vehicle
after a fuel shutoff, the vehicle makes sure
that various systems are safe to restart.
Once the vehicle determines the systems
are safe, then the vehicle allows you to
restart.

Note: In the event that your vehicle does
not restart after your third attempt, contact
a qualified technician.

The fuel pump shutoff stops the flow of
fuel to the engine in the event of a
moderate to severe crash. Not every
impact causes a shutoff.

Should your vehicle shut off after a crash,
you may restart your vehicle.

If your vehicle has a key system:
1.

Switch off the vehicle.

2. Switch on the vehicle.
3. Repeat steps 1 and 2 to re-enable the

fuel pump.

JUMP STARTING THE VEHICLE

WARNINGS

Batteries normally produce explosive
gases which can cause personal
injury. Therefore, do not allow

flames, sparks or lighted substances to
come near the battery. When working near
the battery, always shield your face and
protect your eyes. Always provide correct
ventilation.

Keep batteries out of reach of
children. Batteries contain sulfuric
acid. Avoid contact with skin, eyes or

clothing. Shield your eyes when working
near the battery to protect against possible
splashing of acid solution. In case of acid
contact with skin or eyes, flush
immediately with water for a minimum of
15 minutes and get prompt medical
attention. If acid is swallowed, call a
physician immediately.

Use only adequately sized cables
with insulated clamps.

Preparing Your Vehicle

Do not attempt to push-start your
automatic transmission vehicle.

Note: Attempting to push-start a vehicle
with an automatic transmission may cause
transmission damage.

Note: Use only a 12-volt supply to start your
vehicle.

Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle electrical system.

Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch.

Connecting the Jumper Cables

WARNINGS

Do not attach the cables to fuel lines,
engine rocker covers, the intake
manifold or electrical components

as grounding points. Stay clear of moving
parts. To avoid reverse polarity
connections, make sure that you correctly
identify the positive (+) and negative (-)
terminals on both the disabled and booster
vehicles before connecting the cables.

Do not attach the end of the positive
cable to the studs or L-shaped eyelet
located above the positive (+)

terminal of your vehicle’s battery. High
current may flow through and cause
damage to the fuses.

Do not connect the end of the
second cable to the negative (-)
terminal of the battery to be jumped.

A spark may cause an explosion of the
gases that surround the battery.

Note: In the illustration, the bottom vehicle
represents the booster vehicle.

4

2

1

3

E142664

1.

Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.

2. Connect the other end of the positive

(+) cable to the positive (+) terminal
of the booster vehicle battery.

3. Connect the negative (-) cable to the

negative (-) terminal of the booster
vehicle battery.

4. Make the final connection of the

negative (-) cable to an exposed metal
part of the stalled vehicle's engine,
away from the battery and the fuel
injection system, or connect the
negative (-) cable to a ground
connection point if available.

Jump Starting

1.

Start the engine of the booster vehicle
and rev the engine moderately, or press
the accelerator gently to keep your
engine speed between 2000 and 3000
RPM, as shown in your tachometer.

2. Start the engine of the disabled vehicle.

3. Once the disabled vehicle has been

started, run both vehicle engines for an
additional three minutes before
disconnecting the jumper cables.

Removing the Jumper Cables

Remove the jumper cables in the reverse
order that they were connected.

4

1

3

2

E142665

1.

Remove the negative (-) jumper cable
from the disabled vehicle.