Ford E-450 (2018 year). Manual — part 55

Monday-Saturday, 8:30am-9:00pm EST.

Sunday, 10:30am-7:30pm EST.

In the United States, call 1-800-392-3673.

In Canada, call 1-800-565-3673.

Times are subject to change due to
holidays.

SYNC Owner Account

Why do I need a SYNC owner account?
•

Required to activate Vehicle Health
Report and to view the reports online.

•

Required to activate the
subscription-based SYNC Services and
to personalize your Saved Points and
Favorites.

•

Essential for keeping up with the latest
software downloads available for
SYNC.

•

Access to customer support for any
questions you may have.

Driving Restrictions

For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mph (5 km/h).

Safety Information

WARNING

Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that

you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.

When using SYNC:
•

Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.

•

Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.

•

Do not attempt to service or repair the
system. See an authorized dealer.

Privacy Information

When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.

The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.

(If Equipped)

System data cannot be accessed without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist,
Vehicle Health Report, and Traffic,
Directions and Information.

USING VOICE RECOGNITION

This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.

Helpful Hints
•

Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.

•

After pressing the voice button, wait
until after the tone sounds and
Listening appears before saying a
command. Any command spoken
before this does not register with the
system.

•

Speak naturally, without long pauses
between words.

•

At any time, you can interrupt the
system while it is speaking by pressing
the voice button.

Initiating a Voice Session

E142599

Initiate a voice session by
pressing the voice button on the
steering wheel controls. See

Voice Control (page 45).

When prompted you can say any of the following:

If you want the system to carry out the following

Voice command

Stream audio from your phone.

Bluetooth Audio

Cancel the requested action.

Cancel

Access mobile applications.

mobile (apps | applica-
tions)

Make calls.

Phone

Access the device connected to your USB port.

USB [1]

Run a vehicle health report.

Vehicle Health (Report)

(If Equipped)

If you want the system to carry out the following

Voice command

Adjust the level of voice interaction and feedback.

Voice Settings | Voice
Preferences

Hear a list of voice commands available in the current mode.

Help

You can say any of the voice commands that appear within open and close brackets that
are separated by |. For example, where (cancel | stop | exit) appears you say; cancel or
stop or exit.

You must say any of the voice commands that appear outside of open and close brackets.
For example, where mobile (apps | applications) appears, you must say mobile followed
by either apps or applications.

You do not need to say words that appear within square brackets. For example, for where
(USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick.

Note: SYNC Services and Vehicle health report are only available in the United States of
America.

System Interaction and Feedback

The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction (voice settings). You can
customize the voice recognition system to
provide more or less instruction and
feedback.

The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.

Adjusting the Interaction Level

E142599

Initiate a voice session by
pressing the voice button on the
steering wheel controls. See

Voice Control (page 45).

When prompted say the following:

If you want the system to carry out the following

Voice command

Voice Settings | Voice Preferences

Followed by either of the following:

Provide more detailed interaction and guidance.

Interaction Mode
Standard

Provide less audible interaction and more tone prompts.

Interaction Mode
Advanced

The system defaults to the standard interaction mode.

(If Equipped)

Confirmation prompts are short questions
the system asks when it is not sure of your
request or when there are multiple possible
responses to your request. For example,
the system may ask "Phone, is that

correct?". If turned off, the system simply
makes a best guess as to what you
requested and may ask you to confirm
settings.

If you want the system to carry out the following

Voice command

Make a best guess from the command; you may still occa-
sionally be asked to confirm settings.

Confirmation Prompts
Off

Clarify your voice command with a short question.

Confirmation Prompts
On

The system creates candidate lists when
it has the same confidence level of several
options based on your voice command.
When turned on, it may prompt you with
as many as four possibilities for
clarification.

For example, say "Say 1 after the tone to
call John Doe at home. Say 2 after the tone
to call Johnny Doe on mobile. Say 3 after
the tone to call Jane Doe at home." You
could also say "Say 1 after the tone to play
John Doe, Say 2 after the tone to play
Johnny Doe."

If you want the system to carry out the following

Voice command

Make a best guess from the media candidate list. You may
still occasionally be asked questions.

Media Candidate Lists
Off

Clarify your voice command for media candidates.

Media Candidate Lists On

Make a best guess from the phone candidate list. You may
still occasionally be asked questions.

Phone Candidate Lists
Off

Clarify your voice command for phone candidates.

Phone Candidate Lists
On

(If Equipped)