Ford Excursion (2000 year). Manual — part 53

IDENTIFYING YOUR VEHICLE

CERTIFICATION LABEL

The National Highway Traffic Safety
Administration Regulations require
that a Certification Label be affixed
to a vehicle and prescribe where the
Certification Label may be located.
The Certification Label is located on
the front door latch pillar on the
driver’s side.

VEHICLE IDENTIFICATION NUMBER

The vehicle identification number is
attached to a metal tag and is
located on the driver side
instrument panel. (Please note that
in the graphic XXXX is
representative of your vehicle
identification number.)

ENGINE NUMBER

The engine number (the last eight numbers of the vehicle identification
number) is stamped on the engine block, transmission, frame and
transfer case (if equipped).

MFD. BY FORD MOTOR CO. IN U.S.A.

EXT PNT: XXXXXX XXXXXX RC: XX DSO: XXXX F0000
BAR INT TR TP/PS R AXLE TR SPR T0000
X XX XXX X XX X XXXX

UTC

∇

FOHT-15294A10-GA

MAXIMUM LOAD=OCCUPANTS + LUGGAGE=XXXKG/XXXXLB
OCCUPANTS: X TOTAL X FR X 2ND X RR OCCUPANTS LUGGAGE

XX XXXKG/XXXXLB

TIRE: XXXX/XXXXX XXX

X

XXXKG/XXXXLB

PRESSURE (FR) XXX kPa/33 PSI COLD
PRESSURE (RR) XXX kPa/33 PSI COLD

TRAILER TOWING - SEE OWNER GUIDE

DATE: XXXXX

GVWR:XXXXX LB/ XXXXX KG

VIN: XXXXXXXXXXXXXXXXX

TYPE: XXXXXXXXXXXXXXX

FGAWR: XXXXXX/XXXXXXX

RGAWR: XXXXXXX/XXXXXXX

THIS VEHICLE CONFORMS TO ALL APPLICABLE FEDERAL
MOTOR VEHICLE SAFETY STANDARDS IN EFFECT ON THE
DATE OF MANUFACTURE SHOWN ABOVE.

XXXXXXXXXXXXXXXXX

Capacities and specifications

211

Ford Extended Service Plan

You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
• benefits during the warranty period depending on the plan you

purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items)

• protection against repair costs after your Bumper to Bumper Warranty

expires

You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage. (In Hawaii, rules vary. See your
dealer for details.)

When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.

If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options.

Getting the service you need

At home

Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. When you need warranty repairs your selling dealer
would like you to return to it for that service, but you may also take your
vehicle to another Ford Motor Company or Ford of Canada dealership
authorized for warranty repairs. Certain warranty repairs require special
training though, so not all dealers are authorized to perform all warranty
repairs. That means that depending on the warranty repair needed, the
vehicle may need to be taken to another dealer. If a particular dealership
can not assist you, then contact the Customer Assistance Center.

Customer assistance

212

If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:

1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.

2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.

3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Assistance Center.

Ford Motor Company and Ford of Canada dealerships also carry quality
parts and accessories, providing you with equipment reliability.

Away from home

If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Assistance Center to find an authorized dealership to
help you. In the United States:

Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)

In Canada:
Customer Assistance Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)

Customer assistance

213

If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Assistance Center to find an authorized dealership to help you.
In the United States:

Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)

In Canada:
Customer Assistance Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)

In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Assistance Center:
• Your telephone number (home and business)
• The name of the dealer and the city where the dealership is located
• The year and make of your vehicle
• The date of vehicle purchase
• The current odometer reading
• The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.) or the Canadian Motor
Vehicle Arbitration Plan (CAMVAP), available in all of Canada (except
Quebec).

In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.

In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing

Customer assistance

214