Ford Fusion (2018 year). Manual — part 115

Voice command issues

Possible solution

Possible cause

Issue

Review the media voice commands at the
beginning of the media section.

You may be using the
wrong voice commands.

SYNC 3 does
not understand
the name of a
song or artist.

Say the song or artist name exactly as it is
displayed on your device. For example, say
"Play Artist Prince" or "Play song Purple
Rain".

You may not be saying
the name exactly as it
appears on your device.

Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".

If there are any abbreviations in the name,
like ESPN or CNN, you have to spell those:
"E-S-P-N" or "C-N-N".

Make sure that song titles, artists, album,
and playlists names do not have any special
characters like *, - or +.

The song or artist name
may have some special
characters that are not
being recognized by
SYNC 3.

Make sure that you are saying the name
exactly as it appears on your phone. For
example, if your contact is "Joe Wilson",
say "Call Joe Wilson". If your contact name
is "Mom", say "Call Mom".

You may not be saying
the name exactly as it
appears on your phone-
book.

SYNC 3 does
not understand
or is calling the
wrong contact
when I want to
make a call.

Make sure that your contact names do not
have any special characters like *, - or +.

The contact name may
contain special charac-
ters.

SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.

You may not be saying
the name exactly as it
appears on your phone-
book.

The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
names stored
on my cell
phone.

Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.

Voice command issues

Possible solution

Possible cause

Issue

SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.

You may be saying the
foreign names using the
currently selected
language for SYNC 3.

The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.

SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.

SYNC 3 uses text-to-
speech voice prompt
technology.

The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language.

SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example, “call John Smith”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").

General

Possible solution

Possible cause

Issue

SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.

SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.

The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3

SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example, “call John Smith”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").

language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts).

SYNC 3 System Reset

The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.

For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website.

Ford Support

United States: 1-800-392-3673

Customer Relation-
ship Center

Canada: 1-800-565-3673

owner.ford.com

Website

www.syncmyride.ca
www.syncmaroute.ca

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:

Web Address (United States)

www.Accessories.Ford.com

Web Address (Canada)

www.Accessories.Ford.ca

Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.

Ford Motor Company warrants your
vehicle's accessory through the warranty
that provides the greatest benefit:
•

24 months, unlimited mileage.

•

The remainder of your new vehicle
limited warranty.

Contact an authorized dealer for details
and a copy of the warranty.

Exterior Style

•

Bumper protectors.

•

Graphics.

•

Hood deflector.

•

Rear spoiler.

•

Side window deflectors*.

•

Splash guards.

Interior Style

•

All-weather floor mats.

•

Door sill plates.

•

Floor liners.

•

Premium carpeted floor mats.

Lifestyle

•

Ash cup or smoker's packages.

•

Car covers*.

•

Cargo area protectors.

•

Cargo net.

•

Cargo organizers.

•

Interior light kit.

•

Roof racks and carriers*.

•

Tablet cradle*.

Peace of Mind

•

Keyless entry keypad.

•

Remote start.

•

Roadside assistance kit*.

•

Vehicle security systems.

•

Warning sensor system.

•

Wheel locks.

*Ford Licensed Accessories. The
accessory manufacturer designs, develops
and therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor Company
engineering requirements. Contact an
authorized Ford dealer for the accessory
manufacturer's limited warranty details
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer.