Ford Fusion Hybrid (2014 year). Manual — part 52

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When driving through water, traction or
brake capability may be limited. Also,
water may enter your engine’s air intake
and severely damage your engine or your
vehicle may stall.

Once through the water, always dry the
brakes by moving your vehicle slowly while
applying light pressure on the brake pedal.
Wet brakes do not stop the vehicle as
quickly as dry brakes.

FLOOR MATS

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WARNINGS

Always use floor mats that are
designed to fit the foot well of your
vehicle. Only use floor mats that

leave the pedal area unobstructed. Only
use floor mats that are firmly secured to
retention posts so that they cannot slip out
of position and interfere with the pedals
or impair safe operation of your vehicle in
other ways.

Pedals that cannot move freely can
cause loss of vehicle control and
increase the risk of serious personal

injury.

Always make sure that the floor
mats are properly attached to the
retention posts in the carpet that are

supplied with your vehicle. Floor mats must
be properly secured to both retention posts
to ensure mats do not shift out of position.

Never place floor mats or any other
covering in the vehicle foot well that
cannot be properly secured to

prevent them from moving and interfering
with the pedals or the ability to control the
vehicle.

Never place floor mats or any other
covering on top of already installed
floor mats. Floor mats should always

rest on top of vehicle carpeting surface and
not another floor mat or other covering.
Additional floor mats or any other covering
will reduce the pedal clearance and
potentially interfere with pedal operation.

Check attachment of floor mats on
a regular basis. Always properly
reinstall and secure floor mats that

have been removed for cleaning or
replacement.

Always make sure that objects
cannot fall into the driver foot well
while the vehicle is moving. Objects

that are loose can become trapped under
the pedals causing a loss of vehicle control.

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Driving Hints

WARNINGS

Failure to properly follow floor mat
installation or attachment
instructions can potentially cause

interference with pedal operation causing
loss of control of vehicle.

To install floor mats, position the
floor mat so that the eyelet is over
the retention post and press down

to lock in.

To remove the floor mat, reverse the
installation procedure.

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Driving Hints

GETTING THE SERVICES YOU
NEED

Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.

Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.

A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.

Away From Home

If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.

In the United States:

Mailing address

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121

Telephone

1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)

Online

Additional information and resources are
available online at www.fordowner.com

These are some of the items that can be
found online:

•

U.S. dealer locator by Dealer Name,
City/State, or Zip Code

•

Owner Manuals

•

Maintenance Schedules

•

Recalls

•

Ford Extended Service Plans

•

Ford Genuine Accessories

•

Service specials and promotions.

In Canada:

Mailing address

Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8

Telephone

1-800-565-3673 (FORD)

Online

www.ford.ca

Additional Assistance

If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:

1.

Contact your Sales Representative or
Service Advisor at your selling/servicing
authorized dealer.

2. If your inquiry or concern remains

unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.

3. If you require assistance or clarification

on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.

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Customer Assistance

In order to help you serve you better,
please have the following information
available when contacting a Customer
Relationship Center:

•

Vehicle Identification Number.

•

Your telephone number (home and
business).

•

The name of the authorized dealer and
city where located.

•

The vehicle’s current odometer reading.

In some states, you must directly notify
Ford in writing before pursuing remedies
under your state’s warranty laws. Ford is
also allowed a final repair attempt in some
states.

In the United States, a warranty dispute
must be submitted to the BBB AUTO LINE
before taking action under the
Magnuson-Moss Warranty Act, or to the
extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws.

IN CALIFORNIA (U.S. ONLY)

California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle.

California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18000 miles (29 000 km),
whichever occurs first:

1.

Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR

2. Four or more repair attempts are made

on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR

3. The vehicle is out of service for repair

of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).

In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:

Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126

You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.

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Customer Assistance