Ford Fusion Hybrid (2014 year). Manual — part 86

Voice command issues

Possible solution(s)

Possible cause(s)

Issue

· Review the phone voice
commands and the media
voice commands at the
beginning of their respective
sections.

· You may be using the
wrong voice commands.
· You may be speaking too
soon or at the wrong time.

SYNC does not understand
what I am saying.

· Be aware that SYNC's
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.

· Review the media voice
commands at the beginning
of the media section.

· You may be using the
wrong voice commands.
· You may be saying the
name differently than the
way you saved it.

SYNC does not understand
the name of a song or artist.

· Say the song or artist
exactly as listed. If you say
"Play Artist Prince", the
system does not play music
by Prince and the Revolution
or Prince and the New
Power Generation.

· The system may not be
reading the name the same
way you are saying it.

· Make sure you are saying
the complete title, such as
"California remix featuring
Jennifer Nettles".
· If the song titles are in all
CAPS, you have to spell
them. LOLA requires you to
say "L-O-L-A".
· Do not use special charac-
ters in the title. The system
does not recognize them.

· Review the Phone voice
commands at the beginning
of the phone section.

· You may be using the
wrong voice commands.
· You may be saying the
name differently than the
way you saved it.

SYNC does not understand
or is calling the wrong
contact when I want to
make a call.

· Make sure you are saying
the contacts exactly as they
are listed. For example, if
you save a contact as Joe
Wilson, say "Call Joe
Wilson".

· Contacts in your phone-
book may be very short and
similar, or they may contain
special characters.

347

SYNC™

Voice command issues

Possible solution(s)

Possible cause(s)

Issue

· The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".

· Your phonebook contacts
may be in CAPS.

· Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
· If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E".

348

SYNC™

GENERAL INFORMATION

WARNING

Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that

you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.

A

B

G

C

D

F

E

E161891

Phone

A

Navigation (or Information if your vehicle is not equipped with Navigation)

B

Climate

C

Settings

D

Home

E

Information

F

Entertainment

G

349

MyFord Touch™

(If Equipped)

This system uses a four-corner strategy to
provide quick access to several vehicle
features and settings. The touchscreen
provides easy interaction with your cellular
phone, multimedia, climate control and
navigation system. The corners display any
active modes within those menus, such as
phone status or the climate temperature.

Note: Some features are not available while
your vehicle is moving.

Note: Your system is equipped with a
feature that allows you to access and
control audio features for 30 minutes after
you switch the ignition off (and no doors
open).

PHONE

Press to select any of the following:

•

Phone

•

Quick Dial

•

Phonebook

•

History

•

Messaging

•

Settings

NAVIGATION

Press to select any of the following:

•

My Home

•

Favorites

•

Previous Destinations

•

Point of Interest

•

Emergency

•

Street Address

•

Intersection

•

City Center

•

Map

•

Edit Route Cancel Route

CLIMATE

Press to select any of the following:

•

Driver Settings

•

Recirculated Air

•

Auto

•

Dual

•

Passenger Settings

•

A/C

•

Defrost

E142607

SETTINGS

Press to select any of the following:

•

Clock

•

Display

•

Sound

•

Vehicle

•

Settings

•

Help

E142613

HOME

Press to access your home
screen. Depending on your

vehicle’s option package and software,
your screens may vary in appearance from
the descriptions in this section. Your
features may also be limited depending on
your market. Check with an authorized
dealer for availability.

E142608

INFORMATION

Press to select any of the following:

•

Services

•

Travel Link

•

Alerts

•

Calendar

•

Apps

ENTERTAINMENT

Press to select any of the following:

•

AM

•

FM

•

SIRIUS

350

MyFord Touch™

(If Equipped)