Ford Transit Connect (2018 year). Manual — part 76

Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). Visit

www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more
information.

Phone issues

Possible solution(s)

Possible cause(s)

Issue

Review your phone's manual

about audio adjustments.

The audio control settings

on your phone may be

affecting SYNC perform-

ance.

There is excessive back-

ground noise during a phone

call.

Try turning off the device,

resetting the device,

removing the device's

battery, then trying again.

This may be a possible

phone malfunction.

During a call, I can hear the

other person but they

cannot hear me.

Go to the website to review

your phone's compatibility.

This is a phone-dependent

feature.

SYNC is not able to down-

load my phonebook.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

Try pushing your phonebook

contacts to SYNC by using

the Add Contacts feature.

This may be a possible

phone malfunction.

Use the SYNCmyphone
feature available on the

website.

Try pushing your phonebook

contacts to SYNC by using

the Add Contacts feature.

This may be a limitation on

your phone's capability.

The system says Phonebook

Downloaded but the

phonebook in SYNC is

empty or missing contacts.

If the missing contacts are

stored on your SIM card, try

moving them to the device

memory.

Remove any pictures or

special ring tones associ-

ated with the missing

contact.

Phone issues

Possible solution(s)

Possible cause(s)

Issue

Depending upon your phone,
you may have to grant SYNC

permission to access your

phonebook contacts. Make

sure to confirm when

prompted by your phone

during the phonebook

download.

Go to the website to review

your phone's compatibility.

This is a phone-dependent

feature.

I am having trouble

connecting my phone to

SYNC.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

Try deleting your device

from SYNC, deleting SYNC

from your device and trying

again.

Check the security and auto

accept and prompt always

settings relative to the SYNC

Bluetooth connection on

your phone.

This may be a possible

phone malfunction.

Update your device's firm-

ware.

Turn off the Auto phone-

book download setting.

Go to the website to review

your phone's compatibility.

This is a phone-dependent

feature.

Text messaging is not

working on SYNC.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

This may be a possible

phone malfunction.

USB and media issues

Possible solution(s)

Possible cause(s)

Issue

Try turning off the device,

resetting the device,

removing the device's

battery, then trying again.

This may be a possible

device malfunction.

I am having trouble

connecting my device.

Make sure you are using the

manufacturer's cable.

Make sure you insert the

USB cable correctly into the

device and the USB port.

Make sure that the device

does not have an auto-

install program or active

security settings.

Make sure you are not

leaving the device in your
vehicle during very hot or

cold temperatures.

This is a device limitation.

SYNC does not recognize

my device when I turn on the

car.

Review the device compatib-

ility chart on the SYNC

website to confirm your

phone supports the

Bluetooth audio streaming

function.

This is a phone-dependent

feature.

Bluetooth audio does not

stream.

Make sure you correctly

connect the device to SYNC,

and that you have pressed

play on your device.

The device is not connected.

Make sure that all song

details are populated.

Your music files may not

contain the correct artist,

song title, album or genre

information.

SYNC does not recognize

music that is on my device.

The file may be corrupted.

Some devices require you to

change the USB settings

from mass storage to MTP

class.

The song may have copy-

right protection, which does

not allow it to play.

Voice command issues

Possible solution(s)

Possible cause(s)

Issue

Review the phone voice

commands and the media

voice commands at the

beginning of their respective

sections.

You may be using the wrong

voice commands.

SYNC does not understand

what I am saying.

After pressing the voice icon,

wait until after the tone

sounds and Listening

appears before saying a

command. Any command

spoken before this does not

register with the system.

You may be speaking too

soon or at the wrong time.

Review the media voice

commands at the beginning

of the media section.

You may be using the wrong

voice commands.

SYNC does not understand

the name of a song or artist.

Say the song or artist

exactly as listed. If you say

"Play Artist Prince", the

system does not play music
by Prince and the Revolution

or Prince and the New

Power Generation.

You may be saying the

name differently than the

way you saved it.

Make sure you are saying the

complete title, such as

"California remix featuring

Jennifer Nettles".

If the song titles are in all

CAPS, you have to spell

them. LOLA requires you to

say "L-O-L-A".

The system may not be

reading the name the same

way you are saying it.

Do not use special charac-

ters in the title. The system

does not recognize them.

Review the Phone voice

commands at the beginning

of the phone section.

You may be using the wrong

voice commands.

SYNC does not understand

or is calling the wrong

contact when I want to

make a call.